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Jasmine V Corona, NY
I have been wanting to straighten my teeth for years now and have done tons of research to find the right fit for me. After looking side by side to Byte's competitors many factors made me choice them. I was impressed with their customer service, and speedy response time. The impression process was easy and stress free knowing that my advisor was a quick phone call away. I cant wait for my aligners to come so I could start seeing the results. Another thing that made me choose Byte was the BrightByte and the HyperByte came free making sure that my teeth are not only straight but whiter as well. I was so impressed I convinced my sister in-law to get Byte as well.
3 years ago
MissStormyRae Denton, TX
My experience with Byte up to this point (I’m on week 8/10) has been great! I used the pay in full option to save a couple hundred dollars and they even offer a student discount which saved me an additional $150! (I even put this on my credit card to double up on rewards points too!) The one thing I will say is, do your homework. Read ALL the FAQS and make sure you know exactly what you’re getting into and what to expect and that that fits what you’re looking for before getting started. Do the research first so you’re prepared to ask questions when the time comes and you know what questions YOU need answered to fit your specific need. Other than that, my smile looks amazing and once I figured out exactly who to contact for customer service, the service has been great! Definitely recommend!
3 years ago
Barbara Los Angeles, CA
I heard about Byte on Instagram while, coincidentally, thinking about traditional braces. I became interested in this treatment for two reasons: first, the idea of wearing braces for 1 to 2 years seemed daunting and second, life had already began to change due to the pandemic and I wasn’t sure how I’d be able to start and continue any orthodontic treatment. I decided to call Byte and get treatment started. Within one month, I had received my aligners and now I’m almost done with treatment and I could not be happier. I have been very satisfied with not only my treatment, but also with customer service and how easy it has been to make my payments. I would highly recommend Byte to any of my friends.
3 years ago
CD Rockwell, NC
I did pretty extensive research upon choosing Byte. I actually used to work in the dental field, where a competitor is often recommended. I took many things into consideration and was thoroughly impressed with Byte. My current circumstances do not allow me to make all the visits required to a dental office (I also know this because my daughter has traditional braces on as we speak), so I needed an at-home option. From the initial box for impressions to the online treatment plan, I was literally blown away by the quality of not only the products sent to me but the VERY cool 360° interactive visuals of my teeth/mouth & what my expected outcome is. I was told decades ago I would never be a candidate for something like this (mind you my teeth aren’t THAT bad) and the dentist for years tried to sell me on metal braces which I did NOT want!
I completed the online eval survey & impression kit & found I was a perfect candidate for this. Not because they told me so, so I believed them.. but also because a dentist I trust these days also told me I would be a perfect candidate for the in-office version similar to Byte.
Byte customer service has been extremely responsive & friendly thus far! While I am only into week 3 of 15 in my treatment, I expect similar experiences and look forward to sharing my outcome with the world!
3 years ago
Dana DeMatthew Racine, WI
So far, I am about 8.5 weeks into my 15 week treatment and already my teeth are noticeably straighter and whiter! I am doing the Byte at Night version, so this is with just wearing them for about 10+ hours and using the hyperbyte with the bright byte foam. While I won't say there's no discomfort, it's very minimal and only when just starting on a new aligner set. The support team has been very nice, helpful and responsive whenever I have questions. It is a little more expensive than other brands but I overall think it's worth it for the support and included hyperbyte. I would totally recommend Byte to anyone looking to upgrade their smile!
3 years ago Edited January 10, 2024
Marinel Newport News, VA
I had the greatest customer service experience with Byte company. I somehow got my package stolen in my front door and I emailed them about it, and they didn't hesitate to send me a $75 worth of products for free. The lady that I was emailing back and forth was super duper nice and answers my emails like RIGHT away. And even all the people who've been helping me through the beginning of my experience, such as getting the treatment, consultation, etc. There were many similar companies who offers aligners and same service, and I am so glad that I did my research and chose Byte over the others. Overall, I'm so happy! I'm on my 11th week, and my friends been noticing the difference in my smile. I can't wait for my final results. Thank you guys so much! 🥰
3 years ago
Diane Littleton Camdenton, MO
So far I have been very happy with Byte. They make everything easy. I had no problem producing 4 good dental impressions and uploading the required photos. They have excellent communication during the approval process, and provide a step-by-step 3-D rotatable view of your treatment so that you can see the end result before signing up. I am doing Night Byte and find that process very easy and convenient. Their customer service is top-notch and there are no long wait times to reach a representative. I also like the fact that you can schedule time to speak to an Orthodontist or Clinician if you have in-depth questions. I am on my second set of aligners and see small improvement already. I experience very little pain and I think the Hyperbyte device is instrumental there. I am looking forward to a great smile in a few short months and I like the peace of mind that comes with the lifetime smile guarantee. You can't beat that!
3 years ago
Alison Pearl City, HI
Had braces when I was younger and never wore my retainer. Years later, I’ve been pretty insecure about how my teeth have shifted. Byte offered such a competitive price and the reviews were amazing, so I went with them. I’m SO glad I did! My dad went with a different aligner company at the same time as me and his treatment was twice the length mine was, and he also complained about how his teeth hurt all the time. The HyperByte is amazing and is really a game changer, my teeth may hurt for a bit after the first day or two of switching aligners, and then they’re completely fine. Thank you so much Byte for giving me a smile I’m confident in!
3 years ago
Martin Foster Los Angeles, CA
I've been wanting to straighten my teeth for years, but as an adult I didn't want to wear permanent braces. I was also put off by the cost. After discovering Byte I thought I'd investigate further. The quality of service is first rate. I ordered impressions which arrived quickly. Making the impressions of my teeth was easy, as was the process to return them to Byte, and then my plan was sent to me soon after. My personal Byte advisor is very helpful, and always responds to my questions promptly. Now my aligners are being made, and I'm excited to be finally moving towards my goal of having straight teeth!
3 years ago
Chandler Rabens Playa Vista, CA
I am so happy with my experience so far with Byte! Jackson, my dedicated adviser, answered my questions every step of the way to make sure I felt comfortable and confident in the process. I have done ortho treatments in the past, but this process has been the easiest ever! The instructions for the molds are very easy to follow. I didn’t even have to leave my house which is important during Covid times. Jackson and everyone else at the customer experience center are truly great! They respond so quick and even help you figure out coverage with your insurance company and help find the best payment plan option for you. I would absolutely recommend this service and I cannot wait to start my treatment and flash my new smile :) Thank you again to Jackson and everyone at Byte! You guys rock!!
3 years ago Edited September 14, 2021
Linda Perry Hamilton Cartersville, GA
I am a huge Byte fan. Your smile is the first impression you give to the world and it is so important. My smile started to get a bit crowded both on the top and the bottom and it really bothered me. I saw the imperfections in every picture. I loved the fact that Byte could be done at home and while I sleep. I could correct my teeth and not worry about getting food caught in my braces or upcoming special events. Just take the alingers out!!! The support staff has checked on me throughout the process, answered all of my questions or concerns and when I needed to trouble shoot, I got just what I hoped for. Thank you Byte for bringing my smile back.
3 years ago Edited September 14, 2021
Bbracy Wells, ME
I never thought I’d be someone interested in aligners, but noticed a gap in my teeth was becoming more pronounced as I grew older. My adult son had researched aligners for years and decided they were too cost prohibitive for him.
When I discovered BYTE I was thrilled to find a straight forward, effective process that straightened my teeth and closed a bothersome gap in my smile, but didn’t break the bank. I recommend Byte to anyone interested in correcting their crooked teeth - in fact, I recommended to my son who is now a Byte customer!
If you want to fix your crooked smile, you can trust Byte. I did and I’m not sorry.
3 years ago
Richard Hight Los Angeles, CA
I'm incredibly happy choosing Byte to straighten my smile. Each week I see the gaps close and it's amazing how fast it's happening. There has been no negative affect on my overall bite which was a big point for me choosing aligners. Pictures of customers using other aligners often showed their teeth sitting right on the edges of each other and that looked uncomfortable. I've been able to keep my natural, slight overbite and my teeth are sitting comfortably.
The night time aligners are made well and have fit perfectly almost every week. Once you get used to putting in the aligners each week it really becomes routine. The pain is minimal and doesn't last long. The overall discomfort seems to ladt only a couple of days and is proof to me that my teeth are moving like they should.
Bright byte and Hyberbyte are essential, work great, and should be used as suggested.
I'm overall amazed with Byte and would recommend ot to anyone trying to straighten their smile at less than half the cost of invisalign.
3 years ago
Courtney Pollard Houston, TX
Byte is a very unique service. It offers quick results by guaranteeing the smile you want sooner and in a more flattering way. I chose Byte on a whim and I do not regret it! I smile a lot more! I was, however, thrown off by the fact that I have to wear a retainer but that's only while I sleep! The whitening foam works AND is tasty, not bitter. The aligners may be tight but that's only to shift the teeth to where they need to go. The aligners eventually loosen up once the teeth are where they need to be for that week. In the box, there are little packets neatly placed in order! I loved that! There is also a case to hold your aligners/retainers because YOU MAY LOSE THEM IF YOU ARE NOT CAREFUL! They are clear. Never just leave them anywhere. But all in all, 10/10...would recommended.
3 years ago
Saph Franks Coraopolis, PA
So far my byte journey has been great, I’m closing a gap in my front teeth I’ve been insecure about for some time now! I’m starting week 8 which is the final set for my top & I have 6 more weeks on my bottom set. My front gap is almost invisible now & completely invisible while wearing the aligners (they are like a real life filter for your teeth btw) I have a few small concerns with a small space that isn’t closed on the side of my upper teeth which should be but I’m not too worried because I was told if my finished results are not as promised by Byte they will send me more aligners to correct any flaws I may encounter :) I cannot comment too much about the customer service yet I’m sure I’ll get a better idea once I reach out about my refinements but as of right now I’ve only talked to customer service when I’ve personally contacted them myself otherwise I haven’t had anyone reach out to me.. I can’t comment much though because I haven’t had any issues with treatment until now so we shall see :) I’ll update my review in the future after I see how this refinement process goes I’ve read a lot of good but mostly bad about the refinement stage so I’m hoping for the best!
3 years ago
Rachel F ,
I did a lot of research on the right company to choose for mail in retainers. I'm so glad we did because Byte was the perfect choice. I used to hide my smile, but now I have the confidence I've been looking for. Not only are my results exactly what I was looking for but the Byte team is so driven to provide amazing customer service. Anytime I had a question or concern, they were right there to answer my questions and fix any issues. They are REAL people taking care of you, REAL people that care about you and your results. I never once regretted my decision to choose Byte. They are affordable too, so what more could you ask for! If you're looking for mail in retainers, Byte is the answer!
3 years ago
Amber Yajcaji Sewell, NJ
I have to admit that I was initially a little skeptical about trying a system that had zero in-person evaluations and promised such quick results (as I think a lot of people are!) However, my skepticism was shot down pretty quickly as I began to see results within WEEKS. The compliments started rolling in immediately and I started to get overly excited every Friday when it was time to switch to my new set of trays! I took some pre-byte pictures of my smile and honestly I'm still so shocked to see the continuing difference. I'm only halfway through my journey and my confidence has already skyrocketed. I can't recommend Byte enough, my confidence is worth every penny!
3 years ago
gegetir Arlington, VA
Would recommend to a friend and already did! I was a bit nervous about using aligners and no consulting my dentist. Needless to say that I am really pleased with the results so far and the overall experience with BYTE. Process to receive aligners was faster than expected. Aligners fit perfectly and don't hurt (of course you have the 'pressure' feeling on your teeth for about a day but that is normal). They are also practically invisible when worn. BYTE has been a delight to deal with: they check on you regularly and, most importantly, get everything ready to fill the claim with the dental insurance. BYTE is a safe and quality option!
3 years ago
Nia Sikharulidze Anaheim, CA
I purchased impression kits from every company offering aligners to compare their digital plans and choose the best. I tries Candid, Smile Direct Club, invisilign visit, and Byteme. Only Byte team was the best in every part of the process. They re adjusted and re-made their plan 2-3 times based on my wants and desires. I am soooo happy. Their customer service is amazing every step of the way! Super fast resposes, super professional. They make you comfortable, feel appreciated, and satistied. I am waiting for actual aligners to come in and start my process. I am sure it will be amazing and I will reach my results
3 years ago
Gaurav Mahendru Milwaukee, WI
The service was way more interactive and helpful than what I expected it to be. 100% remote support and there is always an associate assigned to you for any questions that I may have along the way. The responses have been very prompt from the support. The kit I received was very easy to follow, the How To videos made it even easier to perform the steps and get the teeth and gum impressions back to Byte. Quicker turnaround that what I expected from Byte, they reached back to me with my current state and future state smile comparison and I made the payment over the phone (split the payment between HSA and the Credit Card). Super helpful so far... Waiting for the aligners to arrive so I can begin treatment.
3 years ago
Jasmin , TX
My experience with byte was phenomenal. 10/10 in my opinion. From fast delivery to fast results! After the 1st week of wearing byte aligners i had notice a difference in my teeth. What made my byte journey more east & enjoyable was a Whitening spray that not only helps cleans your aligners but also whitens you’re teeth!! But wait! There’s more!! Haha , a device was also included that helps speeds up the process. Cutting my result time in 1/2 making it more fast. Simply by just using the device for ONLY 5mins each day. If I had to say what I dislike it would be : My 1st time around wearing my 1st set aligners I had a lisp, yikes! But came to realize that’s normal for a few days until your teeth gets shifted right within the aligners. My confidence level hit an all time high with byte . Honestly could say byte helped changed my life! :,)
3 years ago
Debra Myers Cape Coral, FL
I had questions up front and the team at Byte got back to my right away. I appreciate that. I chose to do the night only program and I'm glad I did. I'm in week 11 and I'm right on schedule with my teeth as the plan showed. The instructions were simple to understand. My regular dental checkup was aces and I'm glad I finally ordered these to move a couple teeth back where they belong that was affecting the quality of my smile. In the process other teeth are straightening as well. Looking forward to the end result. I would recommend anyone that wants to straighten their teeth use this company. I researched a lot up front and I've made the right choice.
3 years ago
Curie Van Nuys, CA
From the beginning, everything was simple, easy and fast. My impressions came pretty fast and once I mailed by impression, they received it super fast. I got my results in less than a week! I liked how Byte showed my treatment plan and showed me various angles of what my new smile would look like. But I wished in my treatment plan, it would tell me how long my treatment would be instead of asking my advisor how long it would take. Other than that, my whole experience was great. Also, advisors are super friendly. I ask a lot of questions and all the advisor were super patient and answer each of my question. Great customer service so far!
3 years ago
Bridget Carney Chicago, IL
I have seen wonderful results and am currently on my week 11 aligners. I had very bad crowding and overbite on my top teeth and a few teeth on the bottom that needed love. I started seeing a difference a few weeks ago and now I am on the road to having a new smile with completely straight teeth! I love the whitener and breath refresher bright byte. My friends and family have commented about how white my teeth look. I did not give up coffee but I am diligent about flossing, brushing and using my bright byte foam in my aligners. I cannot wait to see how my smile will look when I am done! Byte is awesome and I recommend it!
3 years ago Edited September 14, 2021
Amy Brown Yokine, WA
Byte have been amazing since my first enquiry. The impression kit was easy and stress free. Once they sent my virtual before and after images I knew I had come to the right place. I was assigned a byte advisor Sabrina, who was always quick and understanding with response to my emails. I felt safe and assured that I had chosen the right company after a lot of research into other options.
My retainers arrived within 2 weeks and after 3 weeks of using byte at night my teeth are already so much straighter and whiter!!...thanks to the whitening foam included with the kit.
I have been telling anyone who will listen how amazing the process with byte has been so far. I'm so excited for my end result!
3 years ago
perfectblack999 Atlanta, GA
I've been interested in aligners for a while now so I took some time researching options. Many online reviews and forums suggested Byte so I decided to jump in.
I made a great decision. After I ordered my mold kit, I quickly received an email and a text with instructions letting me know when I could expect the kit. Kit came in 2 days as advertised and I got a text asking whether everything was fine with the package!
The mold instructions were very clear, making the process easy. I sent the kit in and waited for the progression plan. All the reps were really reinsuring regarding the process. After I paid, I believe I received my aligners in a little over 2 weeks - record time!
I'm currently on week 3 of 14 of the aligners and all is well. First 2 days hurt like hell, but no pain, no gain! Can't wait to see how I look at the end.
3 years ago
y8sang Stockton, CA
What a great experience so far (4 weeks in), I've started right away with great customer service, whom all kept in contact from even before the day of purchase (molds). Even after receiving the kit, the team kept me updated with procedures and how to use the aligners correctly with recommended practices. I'd opted in getting the night time aligners due to the fact that my job requires me to actively communicate with my team members, unfortunately I was laid off due to the impact of COVID-19, but Byte customer service reassure to me that I was able to wear these aligners even more than 10+ hours, which I find that it fits snugly, comfortably and the convenience here is undervalued, all I need is 10+ hours. I actually enjoy wearing them. So far my experience have been great, don't be embarrass about your smile, be embarrass you didn't act right away!
What do you like about the company?
Great customer service, actively keeping in contact, repsond promptly and laid out the steps needed to self-care without the dentist.
What do yo dislike the most?
Besides the aligner box, it's rather small to keep the aligners in, it should have a separate spot for top and bottom aligners. Also I'm not really sure how well my progress is, I have been taking weekly photos myself, but there should be a way to see if we are on the right track i.e. progress reports; suggestion maybe, have users, each quarter of the total duration, take a snapshot of the alignments so far with another mold of our teeth and send that in; unless Byte have virtual visits that I am unaware of, but that would be great.
3 years ago
Kieran McKenna San Luis Obispo, CA
I was nervous to start Byte. I had invisalign in the past and for the crazy amounts of money I spent on the aligners there was limited customer service, retainer care information, or involvement from my orthodontist besides handing me the kit. With Byte, I was quickly drawn by how simple yet comprehensive they make their set up steps. For an online service I felt just as, if not more, comfortable than I did when seeing my orthodontist. My Byte advisor communicated with and informed me about the process like a friend would do another friend. She made me feel comfortable and conversed with me openly about what I can expect from the process. I am excited to receive my byte aligners. If they are anything like their website, kit info, and advisors I am sure they will work great.
3 years ago
SHAUN BATILARAN Covina, CA
So glad I went with Byte. Contemplated for two years. Originally started with the orthodontist to set me up with Invisalign, but $5k + was hard for me to come around, let alone I had already paid out of pocket for the prep work for the aligners. My Byte aligners fit outstanding, and so comfortable for me. I can totally feel and see that the aligners are working. Can’t wait to see the outcome. Oh and the byte customer service has everyone beat in that category. People that depend on reviews regardless if one want to think that these reviews are paid or not. I’ll tell you right now, I’m definitely not one of those paid reviewers. The customers service has been prompt on any concerns or questions. Though I don’t have a lot ever since I started my procedure, but I sure did prior too. And every single question and concern was answered within that day or BEC at the very least. To me customer service is huge regardless of where I’m at or what I’m doing.
3 years ago
Astiffler Orlando, FL
So for the past 12 weeks I’ve been doing Invisalign through byte and I am absolutely OBSESSED 🙌🏼😁 plus,I’m already almost done with my treatment! I used to be so self conscious about my crooked smile (especially after having braces for 10 WHOLE YEARS, major jaw surgery, and then like all high schoolers- not wearing my retainers 🤦🏻♀️). Byte’s customer services is OUTSTANDING and they have great payment plans. I am so glad I did this FOR MYSELF. After all the time it took me to perfect the right “no teeth smile” now I can smile as big as I want without any hesitation or self consciousness. Thank you Byte!!! 😁😁😁
3 years ago
Molly L Omaha, NE
While I reviewed how much I loved Byte at the beginning of my journey, I have an even better idea of how they conduct business now that I'm at the end of my Byte experience, and I have to say, I am still very pleased. The thing I still love most about Byte is how organized everything is: from their packaging to their website and way they go about communicating business. Throughout my journey I have had insurance form and retainer fitting issues, as well as many questions, but the Byte team has helped me address everything in a timely manner. I read several reviews on how people had issues before beginning my journey, which made me doubtful at first, but after having issues of my own and seeing them all addressed appropriately I have no complaints. Just don't be afraid to reach out! No company is perfect, but with Byte's outstanding customer service, I'd say they're pretty dang close. You can tell that they really care about helping you! And my smile is perfect now, which is all you're really looking for anyways;)
3 years ago Edited January 10, 2024
Liz Angelicola Waterbury, CT
There is truly nothing I dislike about Byte! They have the best prices of any aligners I've looked at, not to mention the absolute best customer service I've ever recieved. Talking to people on my Byte team feels like talking to a supportive friend. There are no questions during the process because they make it so easy for you to follow through and the 3D model of your teeth following your treatment plan helps me know exactly what to expect from my aligners so theres no wondering how itll turn out. Very satisfied with everything Byte has to offer and I'm very happy i finally made the choice to perfect my smile with them!!
3 years ago
Kaitlyn Smith Commerce, MI
I had Braces back in Highschool and had a terrible experience, so after my teeth started to shift again I was incredibly nervous about starting a new treatment plan. However I’m happy to say Byte has exceeded my expectations. I chose Byte because of the convenience of doing everything from home and the all inclusive package that comes along with the Aligners. All of the instructions from the impressions to the HyperByte and general wear are extremely clear making the process a breeze. Also the customer service is fantastic, my rep checks in consistently to see how I’m doing and answer any questions I might have. I cannot recommend them enough!
3 years ago
Debra Monte Sydney, NSW
I cannot recommend byteme enough! I was wary of going ahead without visiting a dentist or orthodontist in person but the care and guidance offered and given throughout the entire process was outstanding.
As soon as i ordered my impression kit (which i couldn't believe was so cheap with no obligation) i had a consultant contact me via email (which was great as i didnt want constant phone calls) and this immediate support made me feel confident i had made the right choice. The insteuctional videos were great and i actually enjoyed the whole process. It was all so swift! The customer support throughout the payment and ordering was also outstanding and i was treated like a VIP. Highly recommend!
3 years ago
alexandra marulanda Plainfield, NJ
As a new member of byte, I am very happy with the service thus far. The customer service team is very patient and attentive. I always receive an answer via text or email. I received all my aligners promptly. If I have any concerns I always receive a resolution. I can feel a difference in my teeth after the first 2 days. I liked how we receive a pouch for the aligners, a extraction tool, file, hyperbyte, & teeth whitener/cleaner foam. I paid all in one shot the full price. There were no additional hidden fees. The price you pay is the price you are given when you pay in full. I hope to have my perfect smile after my 15 weeks!
3 years ago
K Nelson Baton Rouge, LA
On July 14, 2020, I started my Byte journey. Within a day, I received a text from Joe at Byte who kept in touched with me to make sure I received my impression kit. He also encouraged me to get them completed and returned so I will know if Byte aligners will be a good treatment for me. I received my impression kit within two days with detailed step-by-step instructions and return postage paid envelope. On Sunday, July 19, 2020, I completed my impressions. The instructions were easy to follow and watching the video was very helpful too. On Monday, July 20, 2020, I mailed my impression kit back to Byte. Joe at Byte right there every step of the way. On Wednesday, July 22, 2020, I received an email from Kyle a Byte Advisor confirming receipt of my impression kit and they are being reviewed by the lab. On Thursday, July 23, 2020, Kyle emailed letting me know I will be a great candidate for Byte. His email included a link to view my treatment plan and aligner options with prices and payment options. I viewed my treatment plan and was very happy with what my smile will look like after Byte aligners. I still didn’t make a decision right away. So, I thought about it over the weekend and did more research to make sure this was what I wanted to do. Kyle at Byte was right there every step of the way. He answered all my questions and sent me information on how much my insurance will cover. On Monday, July 27, 2020, I purchased the Byte Invisible Aligners At-Night. So far, my experience has been OUTSTANDING...Byte Care Team, Customer Service, Products and Cost are AMAZING! I would definitely recommend Byte to my family and friends.
3 years ago
Emassa Canandaigua, NY
I ordered my aligners a week ago I’m counting down the days until they will be here😄 I’m so excited! The kit came really fast + everything was super easy!! My byte adviser was super nice, he helped me & answered all my questions. Also the whole byte care team was nice too. I deff recommend checking them out 100%!!! So far everything’s gone smoothly & I’m happy with the service. I had braces for a very long time & my bottom teeth shifted I’m so looking forward to getting them nice & straight while giving the rest of my teeth a little boost!!🤗 I’m very excited! Also the price is very affordable compared to everything else that is out there, believe me I did my homework on all of this. Hope this review helps! 😊
3 years ago
MrsWeFlo2 Newark, DE
With all the apprehension, I am thoroughly impressed with the customer service I've received thus far. Starting with my initial inquiry, to ordering & receiving my 1st impression kit in less than a week and rapid delivery & return process. ALL of the correspondence via email, texts & phone I received from Rebecca & Pat has been COMPLETELY PERFECT! They were SO PATIENT with me & trust, I had ALOT of questions! Pat took over and once he received my initial impressions, suggested I do them over with smaller trays which I AGREED. New trays were sent out IMMEDIATELY AT NO COST, and I got an email instantly. Not to mention this process took 4 days to receive, and again, I did my impressions and I mailed them off the same day I received them both times. I waited a week 1/2 to weigh my options and decided to bet on BYTE and purchased my aligners via Care Credit on 7/28/20. I was informed it'll take 4-6 weeks which I have no doubt will get here promptly. This is my total honest experience and yes I'm hyped because it's SO REFRESHING to receive customer service like this 1.) For such a major purchase and 2.) In today's times, people lack compassion and empathy and I truly felt that this was a trusted process. So far SO GOOD! I'll keep posting updates about my process.
3 years ago
LPedroza San Francisco, CA
I did not know what to think of Byte initially because there are so many companies to choose from. After a lot of research, I went with Byte because of their positive reviews and their lifetime guarantee. I was very surprised that the reviews that I had read turned out to be accurate. The customer service with Byte has been amazing from the beginning. The liners and the hyperbite are working great and a month-end I can already see a difference. Byte is not expensive compared to some other companies so I was happy that I wasn't going to have to go in debt to get straighter teeth, I'm still on my Byte journey and I am excited to see what my smile will look like,
3 years ago
Stephanie Victor, NY
Byte has been an excellent company to work with every step of the way along my teeth straightening journey so far! Their communication and customer service was fantastic every step of the way. The entire process has been quick and easy! I initially had some difficulty completing the set of dental impressions, but my advisor worked with me to figure out the problem, which was that my trays were too large for my mouth. They sent me a new impressions kit right away and the 2nd set was perfect! My treatment plan was then created and sent to me shortly after to approve and purchase. The purchasing process was also a breeze and I appreciated the various financing options Byte offers, as I could not afford to pay the full amount upfront. I am on week 7 of 11 of my treatment plan and am very happy with my results to this point. I chose the daytime aligners as they were the less expensive option with quicker results. I find them to be comfortable to wear for the recommended 22 hours per day. I also love the Hyperbyte tool, as it eases any minor discomfort and has allowed my aligners to fit better, especially when transitioning to a new set. The advisors and customer services representatives from Byte have reached out to check-in on my progress every step of the way, which has been great! They also have responded in a timely manner any time I have had a question. I'm so glad I selected Byte and would highly recommended them to anyone looking for a quick, easy, and affordable options to straighten their teeth with great results!
3 years ago
Ashley S Yucca Valley, CA
What makes Byte differ from the rest is the great customer service. Right away you are greeted with someone who helps you through the process with your impression. She helped me with any questions I had and got back to me right away. I have tried a different company before but it was hard to get ahold of them. I love that Byte reaches out to me and I didn’t have to search for someone. After I completed the impressions I was greeted by another specialist who also helped me and got back to me fast. She even gave Me a promo code and never pushed me but just answered any of my questions. I’m happy so far with my experience and can not wait for my Aligners to arrive.
3 years ago
Hannah Lee Hopkinsville, KY
I could talk for days about what Byte has already done for my smile in 7 weeks. It took four years with braces and it was extremely painful and obliviously didn’t have lasting effects so I went with Byte. I smile again! I work in sales so I’m constantly having to seal my lips to suppress my smile because I was so embarrassed, and now I can’t stop smiling. It’s hard to conceal my new grin behind a mask because I cannot express how happy I am with my new smile. I’ve been keeping byte a secret from my family, so once I’ve finished the treatment in full I can surprise everyone at once with my new smile! I will recommend EVERYONE to byte!!
3 years ago
Miriam Dangasuk Washington, DC
From the moment I contacted byte for the impression kit, I was assigned an Impression Specialist, Megan, who followed up with me to check if i had any issues doing the impressions.Then I was assigned a byte advisor, Kimberly, who walked me through the treatment plan and answered any concerns I had. Byte has an awesome customer service. Also, it took 10 days after sending back the impressions to get my treatment plan plus I got a discount on my aligners and I have been promised a free month of whitener for sending my impressions back to them within 48 hours of receipt. All in all, I am very happy so far with the process and looking forward to receiving my aligners.
3 years ago
Dj Windsor, NC
My experience with byte is a wonderful one so far. I was apprehensive because I'm 60 years old I have crowns and a couple of root canals. All my questions have been quickly and satisfactorily answered by the team. And I couldn't be happier with how smooth things are going. I just finished my first set of aligners and now I'm on to my second set I'm so excited. It has been very easy. I would recommend this company to anyone looking to straighten their teeth. My dentist wanted to charge me between $2400.00 and $4,000...but Byte is doing it for half the price and only 3-4 months! It's a great fit for me!
3 years ago
MARIE-NOELLE MARQUIS Los Angeles, CA
I just received my aligners and so far I have nothing but positive to say about this company. Customer service has been nothing but excellent. Packaging is clever, classy and while some might say « who cares » I think presentation is important. The aligners are very well made and high quality. I was expecting to have to file them and tweak the fit but nope. Now it being my first aligner experience I didn’t know about the discomfort of my teeth adjusting...which clearly makes sense and which I guess is the point after talking to other « aligner wearers »...lol. But in no way is the discomfort coming from the design of the aligners. And the Hyperbyte is super easy to use and helps your teeth along for sure. So high five all around so far! Thanks Byte team!
3 years ago
Fay Paurillo Ruckersville, VA
Great service and very easy!
I ordered my impression kit online, and the next day, I received a text from a real person who guided me throughout the impression kit phase. From the day I ordered, until I got my treatment plan was around just 1 week (that includes shipping), I was pleasantly surprised at the quick turnaround! The customer service people I talked with were helpful, and listened to me when I made suggestions and wanted modifications on my treatment plan. They answered all my questions about payment/insurance and I did everything while they were on the phone with me! Great experience so far, I can't wait until I get my aligners and see results!
3 years ago
Ayesha Mount Pleasant, MI
byte has, by far, the best customer service team that I have ever encountered from a company! After I ordered my impression kit, I was contacted by a person to help me make sure that it went well before it even came in! After I got the kit, I realized it was too big for me, and I reached out to byte and they immediately sent me a smaller impression kit for my mouth! Then, after I sent it back, a different person contacted me a few days later to inform me that my impression kit was accepted and under review. Then, very soon after that, when my treatment plan was made and was personally called and asked about how I felt about the plan. When I approved it, they made payment so easy! To me, a brand is only as good as the people behind it and, though I haven’t finished my plan, I feel like my byte experience has already been worth the investment. I’ve had an amazing byte experience thus far and am excited to come out with a better smile!
3 years ago
Brianna Streater Dover, DE
This experience is something I’ve been trying to do for years. I always had straight teething, but they began to space as I got older. I’ve tried retainers before, but lost them and never got them again. I want to be more confident again and as soon as I ordered them I knew I made the right decision.
My experience with byte has been great. I thought I would be annoyed with wearing them all the time, but I wasn’t. In the beginning, I felt some discomfort, but quickly I stopped feeling it. I would feel it the first day I switched to new ones. Quickly, the discomfort faded away and when I did feel discomfort I used my hyperbyte. Which I believe is amazing!
I Have one week left and right now I’m more confident than I have ever been in my life. I smile more and I get a lot of compliments. This was the best decision I made in a long time and very worth it.
I have recommend byte to my coworkers my friends and even my twin. My sister has already ordered hers. She sees how my fast smile has transformed and could not wait any longer. I have no doubt that she will love her new smile just as much as I do.
3 years ago
Deborah Viele Rochester, NY
Thus far I"m so very thankful I selected BYTE! A family member went with a competitor and didn't get a 'HyperByte' and she actually was jealous! lol true!
As well I myself had gone to Smile Direct over a year ago. When I saw the facebook ads for Byte I did some comparing then called the other guy again. Due to the COVID situation they were not able to help me as you guys did without cost even though I had prior had been evaluated and went far into the initial process. Thankful Ihadn't used them and continuation with BYTE is hopeful and I can't wait to see the smile I've waited many years to correct! Thanks Folks!
3 years ago
Crystal Vue Denver, NC
I enjoyed the whole process. It was very easy and smooth. Customer service is on point. The impression kit was super easy. Do note that it takes about 2.5-4 weeks to get your whole aligner kit. I received mine around 2.5-3 weeks. I am currently on week 11. I have 2 more weeks left for my top aligners and 9 more weeks left for my bottom aligners. I already love my smile at week 11. I'm already more confident in smiling with my teeth now! I have to say though, week 1, I had A LOT of pain. I almost quit but talked myself out of it LOL. I could barely eat anything but soup. After week 1, week 2 and up is less painful. I only have pain for 1 day but other people have said they get pain up to 3-4 days. Super excited to see the final outcome though!
3 years ago
