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Founded in 2013, Privacy Patrol is an identity protection company that offers affordable monthly plans, recovery insurance, and a variety of other identity theft protection services. On its website, Privacy Patrol states that its #1 priority is to protect the privacy of its customers.
Privacy Patrol offers three identity protection plans to consumers: one for individuals, one for couples, and one for families. Monthly rates range from $12.95 to $24.95. Each plan is designed to protect customers' personal data and other personal information.
Privacy Patrol provides a 30-day free trial on all plans, as well as a 30-day money-back guarantee policy. If a member is not satisfied for any reason, they can contact the company within 30 days of purchase to receive a full refund.
Privacy Patrol offers a number of monitoring services that aim to reach the average customer's expectation of privacy and security. These services include credit monitoring from all three major bureaus (Equifax, Experian, and TransUnion), internet monitoring, and social security number monitoring. In the event that suspicious activity is detected, the company will issue a fraud alert to the customer.
When it comes to identity recovery, Privacy Patrol is not of much assistance. The company does not offer help with personal, financial, medical, criminal, or tax identity restoration.
Privacy Patrol offers up to $25,000 in identity theft insurance, which is better than nothing, but pales in comparison to the $1 million insurance coverage offered by many other companies in the industry.
Very rude! They scammed my dad, who has dementia, into signing up. When I tried to cancel, they wanted a power of attorney faxed to them.... I said no way. So, 'Susan Green' pretty much just said see you in court and hung up on my. Well, the credit card company is now blocking them and they can come to the nursing home to get my dad in court. Good luck !
I asked for a manager and the name of the RUDE EMPLOYEE i was talking too. Then all of a sudden I realized I was HUNG UP ON! I proceed to call back and no one answered! POOR CUSTOMER, RUDE, DISHONEST! I definitely would not recmmonded there service.
I got a phone call saying that I would receive a $100 online shopping voucher if I tried Privacy Patrol for a month for free and could cancel anytime. I agreed and canceled about half way into the free trial month. When I checked my debit card transactions online I noticed they charged me for their service. I called and tld the lady I canceled before the free month and she told me there was no record of me calling before and isnt going to refund me. I then canceled AGAIN with her. Yesterday I noticed a charge for a magazine subscription for 17.95 from them which I did NOT Authorize. It seems like there are only 2 ladies that work there..the lady on the voicemail and Lori.
My mothers identity was stolen, she was a victim of IRS fraud. She had an account with Privacy Patrol. When I called the customer service number for her I spoke to their manager Renne. She was able to transfer me to the help desk where I was then assisted by a nice women named Lori. They contacted the IRS on my mothers behalf and were able to fix the false tax return filed in my moms name. They were a tremendous help during this crisis and very highly recommend this service to everyone.
My mother tried there start service of $1.90 with so many days to cancel. She found that she was unsatisfied with there service & customer service. From there she canceled while still in grace period. They never canceled her service and proceeded to bill her $11.75 for 4 months. When I called to inquire I was told not to dispute the charges that I was going to have a full refund. Privacy Patrol LLC only refunded one month. Called back again and was told that i was lying about them giving me a full refund and was given $11.75 back as a courtesy. I asked for a manager and the name of the RUDE EMPLOYEE i was talking too. Then all of a sudden I realized I was HUNG UP ON! I proceed to call back and no one answered! POOR CUSTOMER, RUDE, DISHONEST! I definitely would not recmmonded there service.
I believe the only reason they use this name of Privacy Patrol is because they are invading our privacy they are committing identity fraud on us by stating on the card they sent you " We are holding a $100.00 in savings for you as a member benefit" I don't know about you all BUT I AM NOT A MEMBER OF THIS COMPANY NOR HAVE I EVER INQUIRED ABOUT THIS COMPANY.
I received that Urgent Notice card so I called the number to claim my $100 reward. They were rude, unclear, hanged up on me,,, etc,,, Everything that has been said in all the 1 star reviews is %1000 accurate. I read the card again afterwards & here is what I found out: did you notice how they manipulated the words! Quoted, "We are holding $100 in savings for you AS A MEMBER BENEFIT". They will sign you up even if you don't want to : )
I received a postcard telling me that they have a $100 reward in my name. Postcard has no indication where it is coming from. I called the number and didn't understand what she said so I said "I'm trying to find out what company this is." Her reply was, "I said Privacy Priority." I asked "well what kind of a company is this?" Her reply was, "I tell you what, go online and look it up and call us back" and she hung up!! Very Rude!
I am contacting the Federal Trade Commission as they scam a 90 year old person for 23.50 per month and all efforts to cancel this ridiculous service have been futile. They have been contacted over and over and will not refund money or cancel
Privacy Patrol has been charging my 86 year old, deaf mother 20 bucks a month since October. A phone call to them shows me they are scammers who prey on the elderly and refuse to refund her money even though they've been shown that she couldn't have possibly ordered their services. I'm at the beginning of a legal process to recover her money. BEWARE OF THIS COMPANY!
If I could rate it with no stars I would....Ok so I called the number on the post card. Lady was very limited and didn't want to answer any of the questions I had. Explained what I would get with a small fee of $1.90. I asked what company is this, what do you offer, and the post card says I get a $100 to shop online and she didn't know what stores I would be able to shop at that she didn't have that info. Then I continued to ask questions and she goes is this something your gonna be interested in doing cos I have another call coming in!!! Wth!!!?! That was rude and ignorant I said. She said no it wasn't you called me and laughed. I said I work in customer service and I don't talk to my customers that way. Then I hung up on her. Shouldn't have to pay for something you "won". Company is bogus just a scam to get you debit card info . DONT DO IT!!
I would like everybody that got scam by this company to come together to fight against it and open a lawsuit against them I've also got scammed by them create an account I know nothing of total scam Reported to Consumer Affair all of you that got scam reported to Consumer Affair
I was roped into this service by another company who gave them my billing info. Today I got their free trial packet and promptly called them to cancel my service. The woman I spoke to wouldn't let me speak and kept trying to up sale more service. I finally told her to stop the spiel and cancel my account. She hung up on me. I tried to call back a second time and the line was answered with silence before hanging up. The third call got connected to a guy who tried the same tactics as the woman until I threatened to cancel my bank card and refute any charges on my current card. Finally they agreed to remove me from their services.
Contacted them 2 weeks ago because of fraudulent activity on my credit report. They froze my credit, contacted the credit bureaus for me.. the young lady who I worked with was very responsive and called me at least 5 times with updates. Very pleased and relieved.
Called to cancel because we are cutting some expenses. The rep was very helpful and polite.
Got my welcome packet in the mail just 4 days after placing my order. Great peace of mind for a good price. Thanks!
Was contacted by Janine in their NJ office because my credit card declined. It happened because I lost my debit card and my bank cancelled it. Janine was very polite and updated my payment info, then thanked me for being a customer. Great service for the last 9 months that I've been a member.
I have been a member for 7 months. They called me 2 weeks ago to let me know that my information had been detected on a black market website. Sure enough, i got a letter from my bank 2 days later that there was a breach of some client's information. Privacy Patrol froze my credit before anything bad could happen. Thank goodness..
Very impressed with the service I received from Privacy Patrol. My husband's identity was stolen, but because we had the Family plan, he was covered also. We called the hotline that was sent to us when we signed up at 11 PM. To my surprise, a representative answered. On that same call, they helped us to issue an instant credit freeze for my husband, file a police report, obtain our current credit report and stop all of our debit cards. Ashley (the representative we spoke to) said that she would personally handle our entire case, and once the police report was ready, she would begin removing all of the fraudulent credit lines from our credit report. She assured us that our situation was very minor, and that everything would be just fine. I wouldn't have know where to start without their service. Thank you, Thank you, Thank you!
I signed up for this service about 4 months ago and called in for the first time yesterday. I lost my wallet while I was out of town, and their Lost Wallet Service really saved the day. They had all of my credit cards listed and the representative called each credit card company with me on the line, and had all of my cards cancelled and new ones resent. Very pleased with their service.
Very happy with their customer service. I had to call twice and both times, the representatives were quite helpful.
My Identity was stolen 90 days ago and I found out when I applied for a credit card. I called the 800 number that Privacy Patrol sent me and I spoke to a representative named Melanie. Melanie became my hero - she helped me file a police report, freeze my credit, and submitted evidence of my situation to the credit bureaus. I would have been completely lost without her, and she even calls me every week to give me updates. I can say the damage behind me and I am so lucky I had this coverage.
They called asking if I wanted to subscribe in their products, after getting my bank information they asked if it was ok to enroll and I never said yes and i actually hung up the phone. They went ahead and enrolled me and I got a letter in the mail saying i only have like 3 out of the 30 days to cancel so i call the next day to cancel and i get someone on the phone and they try to get the price down from $20 to $10 I told them i didnt want the service and they just stopped talking and it went quite and i was still on the line with them for 10-15 minutes. Then i hung up and called back 10+ times and no one answers so I dial *67 and their number and they answer and then i tell them i wanna cancel again they put me on hold for 5 min then they ask for information i give it (account number) and then hold again. Then they tell me you account has been canceled have a good day. and didnt give me a confirmation number or email or anything. Whoever gives them a 10 probably works for them.
I try to cancel and they did nothing but try to lower my rate. I told them that being the only working one in my family that I could not afford the 20.00 that they were taking out of my account every month (that i wasnt even aware of) but instead of just canceling, she wanted not just my husband's information..she wanted my kids information. I told her I didn't want to give her this information and that I just wanted to cancel and she was hesitant and rude that I wanted to cancel. This place is a scam and unprofessional.
These folks started charging my 83-year-old mother $19.75 a month, which she claims she NEVER authorized. I think my mother got scammed by ONE of their companies, and when she stopped the first one, they just sent her banking information to the next company they operate. My mother and I are going to the bank on Monday to set up a block on this company, and to try to get these unauthorized charges reversed.
Horrible company and service. Should be shutdown and considered as a scam. According to them I signed up and received mail from them. They charged 19.75 to my account that was never aware of and I never received any mail. I checked my email to see if there were records of the purchase and there were no records of privacy patrol or id theft. This company is actually taking your identity themselves. I don't know how they got my address. When I tried to explain my refund case the woman just ignored it by saying "That's what everybody says!" Well duh that tells you right there that your company is a problem. Then she was rude and tried to promote a lower rate. Smh!
Great service! Not to mention they cover an entire family for one price. No other company in the industry does that.
The people who answer the phones are extremely rude. They do not listen to what you have to say, are pushy, and just plain rude. For that reason, I cancelled.
I had apparently been signed up for a year with this company. I get identity theft protection through my bank. Why would I need to sign up. They said I probably bought something online and signed up that way or did some survey. Bottom line is, it took 10 minutes of me saying that I want to cancel my account because I did not sign up. The lady kept trying to say she would lower my rate. She was very rude. She said "I tried to help you but if you want to cancel your account, fine by me." I do not go click crazy on my computer. There is no way I signed up for this willingly. I am disputing all of the charges on my account and I have changed my bank card.
I am very doubtful this company is reputable. I have tried to contact them to cancel my elderly parents' account, and can't even call them because the phone number listed on their own website is out of service. Then, when I contacted them by e-mail, they gave me a different number to call, which was for an entirely different company. So I haven't yet been able to talk with them. I get the feeling they benefit from discouraging their customers from contacting them.
This is a fraudulent company. My Mother was 91 when she signed up for this junk over the telephone. They used their own checks, put her name, address, and routing numbers on them, used the check number zero, & started taking money from her account each & every month. When she passed away, I was going over her bank statements & realized what was going on. They were still withdrawing money after she was dead. I called this farce of a company, demanding a full refund from the first month, & they refused. She had no use for this protection, & I know for a fact she had no idea what she was ordering when their telemarketer called her. Stop this fraud against elderly people who are not aware.
Gastapo tactics to sign up. Terrible company. I am reporting them to the Better Business Bureau for illicet advertising tactics.
They took money from my parents back account with out authorization
I am pretty leary of using this company because of the low ratings. while I know that they are a very young company, at the same time I really want to get my monies worth. Therefore I think I will cancel my free trial if it isn't too late. Thank you for your information.