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Privacy Patrol

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39 User Reviews

4.1

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Author: Kaitlyn Short

LAST UPDATED: October 29th, 2024

Founded in 2013, Privacy Patrol is an identity protection company that offers monthly subscription plans, identity recovery insurance, and a variety of other identity theft protection services.

In terms of services, the company provides identity theft restoration services, an internet monitoring service, identity theft monitoring services, a lost wallet service, up to $25,000 in identity theft insurance, and more.

Additionally, Privacy Patrol, according to the company's website, offers an Early Warning System that "watched hundreds of financial and non-financial data sources" in order to find early warning signs of identity theft.

Read on to learn more about Privacy Patrol's identity theft protection services and to see customer reviews. 

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The Good

  • Identity Protection Plans
  • Early Warning System
  • Money-Back Guarantee
  • Monitoring Services

Identity Protection Plans

Privacy Patrol offers three separate identity protection plans to consumers: one for individuals, one for couples, and one for families.

Privacy Patrol's family plan account provides coverage to everyone living at one address. Additionally, the couples plan account covers two people who reside in the same location.

The company's identity protection plans start at $12.95 per month. Each plan is designed to protect customers' personal data and other personal information and includes 24/7 identity monitoring, full restoration services, lost wallet services, and a no-deductible insurance policy. 

Early Warning System

The company offers an Early Warning System that is designed to detect potential identity theft threats before they can occur. According to the company's website, "this system includes name and alias monitoring, phone number monitoring, and address monitoring." 

Money-Back Guarantee

Privacy Patrol provides a 30-day free trial on all of its offered plans, as well as a 30-day money-back guarantee policy.

If a member is not satisfied for any reason with the company's identity theft protection service, they can contact Privacy Patrol within 30 days of purchase to receive a full refund.

Monitoring Services

Privacy Patrol offers a number of monitoring services that aim to reach the average customer's expectation of privacy and security.

These services include credit monitoring from all three major bureaus (Equifax, Experian, and TransUnion), 24/7 internet monitoring, and social security number monitoring.

In the event that suspicious activity is detected, the company will issue a fraud alert to the customer.

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The Bad

  • Lack of Recovery Services
  • Limited Insurance
  • Limited Website Information

Lack of Recovery Services

When it comes to identity recovery, Privacy Patrol is not of much assistance. Unlike many other identity theft protection companies, Privacy Patrol does not offer help with personal, financial, medical, criminal, or tax identity restoration. 

Limited Insurance

Privacy Patrol offers up to $25,000 in identity theft insurance, which is better than nothing but significantly pales in comparison to the $1 million insurance coverage offered by many other companies in the identity theft protection industry.   

Limited Website Information

Privacy Patrol lacks some information on its website regarding its money-back guarantee qualifications, whether or not it provides a mobile app, whether or not it offers to help with pre-existing identity theft conditions, and so on. 

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The Bottom Line

Privacy Patrol offers monthly plan options for individuals, couples, and families. The company also offers a good money-back guarantee policy, and comprehensive identity monitoring services. Privacy Patrol also provides lost wallet services, an Early Warning System, and full restoration services to all consumers.

In terms of customer service, Privacy Patrol customers can contact identity theft experts at any time in an event of an identity theft emergency.

Overall, the identity theft protection service strives to protect customers' personal information and data. However, the company's personal recovery services are lacking, its insurance coverage is limited in comparison to what other companies in the industry offer, and it lacks some information on its website regarding its services.

Those who want more identity theft protection services or who want to receive a higher amount in identity theft insurance may want to look elsewhere within the industry for that coverage.

Potential customers are encouraged to conduct their own research and contact the company in order to see if Privacy Patrol's services are right for them. 

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User Reviews

Star Rating

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2.3

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39 Reviews

Review Breakdown

5 grade

26%

4 grade

8%

3 grade

0%

2 grade

0%

1 grade

67%

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CJ T

I called to cancel membership and the lady that took my call today was very rude!!! I was not expecting to have a questionaire done in order to cancel a subscription. She tried to sell a cheaper package, but I was not interested and at that point she started yelling through the phone to me.

5 months ago

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Laura Rosner Santa Ana, CA

I got a phone call saying that I would receive a $100 online shopping voucher if I tried Privacy Patrol for a month for free and could cancel anytime. I agreed and canceled about half way into the free trial month. When I checked my debit card transactions online I noticed they charged me for their service. I called and tld the lady I canceled before the free month and she told me there was no record of me calling before and isnt going to refund me. I then canceled AGAIN with her. Yesterday I noticed a charge for a magazine subscription for 17.95 from them which I did NOT Authorize. It seems like there are only 2 ladies that work there..the lady on the voicemail and Lori.

6 years ago

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Mario Tampa, FL

My mother tried there start service of $1.90 with so many days to cancel. She found that she was unsatisfied with there service & customer service. From there she canceled while still in grace period. They never canceled her service and proceeded to bill her $11.75 for 4 months. When I called to inquire I was told not to dispute the charges that I was going to have a full refund. Privacy Patrol LLC only refunded one month. Called back again and was told that i was lying about them giving me a full refund and was given $11.75 back as a courtesy. I asked for a manager and the name of the RUDE EMPLOYEE i was talking too. Then all of a sudden I realized I was HUNG UP ON! I proceed to call back and no one answered! POOR CUSTOMER, RUDE, DISHONEST! I definitely would not recmmonded there service.

6 years ago

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Kari Natal Warminster, PA

If I could rate it with no stars I would....Ok so I called the number on the post card. Lady was very limited and didn't want to answer any of the questions I had. Explained what I would get with a small fee of $1.90. I asked what company is this, what do you offer, and the post card says I get a $100 to shop online and she didn't know what stores I would be able to shop at that she didn't have that info. Then I continued to ask questions and she goes is this something your gonna be interested in doing cos I have another call coming in!!! Wth!!!?! That was rude and ignorant I said. She said no it wasn't you called me and laughed. I said I work in customer service and I don't talk to my customers that way. Then I hung up on her. Shouldn't have to pay for something you "won". Company is bogus just a scam to get you debit card info . DONT DO IT!!

7 years ago

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Jon Ellwood

I was roped into this service by another company who gave them my billing info. Today I got their free trial packet and promptly called them to cancel my service. The woman I spoke to wouldn't let me speak and kept trying to up sale more service. I finally told her to stop the spiel and cancel my account. She hung up on me. I tried to call back a second time and the line was answered with silence before hanging up. The third call got connected to a guy who tried the same tactics as the woman until I threatened to cancel my bank card and refute any charges on my current card. Finally they agreed to remove me from their services.

8 years ago

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Matthew Kelley Goodman, MS

They called asking if I wanted to subscribe in their products, after getting my bank information they asked if it was ok to enroll and I never said yes and i actually hung up the phone. They went ahead and enrolled me and I got a letter in the mail saying i only have like 3 out of the 30 days to cancel so i call the next day to cancel and i get someone on the phone and they try to get the price down from $20 to $10 I told them i didnt want the service and they just stopped talking and it went quite and i was still on the line with them for 10-15 minutes. Then i hung up and called back 10+ times and no one answers so I dial *67 and their number and they answer and then i tell them i wanna cancel again they put me on hold for 5 min then they ask for information i give it (account number) and then hold again. Then they tell me you account has been canceled have a good day. and didnt give me a confirmation number or email or anything. Whoever gives them a 10 probably works for them.

9 years ago

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RJ Jackson, MS

Horrible company and service. Should be shutdown and considered as a scam. According to them I signed up and received mail from them. They charged 19.75 to my account that was never aware of and I never received any mail. I checked my email to see if there were records of the purchase and there were no records of privacy patrol or id theft. This company is actually taking your identity themselves. I don't know how they got my address. When I tried to explain my refund case the woman just ignored it by saying "That's what everybody says!" Well duh that tells you right there that your company is a problem. Then she was rude and tried to promote a lower rate. Smh!

9 years ago

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Vanessa Dallas, TX

I had apparently been signed up for a year with this company. I get identity theft protection through my bank. Why would I need to sign up. They said I probably bought something online and signed up that way or did some survey. Bottom line is, it took 10 minutes of me saying that I want to cancel my account because I did not sign up. The lady kept trying to say she would lower my rate. She was very rude. She said "I tried to help you but if you want to cancel your account, fine by me." I do not go click crazy on my computer. There is no way I signed up for this willingly. I am disputing all of the charges on my account and I have changed my bank card.

9 years ago

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Sandra Cadwallader Fremont, NE

This is a fraudulent company. My Mother was 91 when she signed up for this junk over the telephone. They used their own checks, put her name, address, and routing numbers on them, used the check number zero, & started taking money from her account each & every month. When she passed away, I was going over her bank statements & realized what was going on. They were still withdrawing money after she was dead. I called this farce of a company, demanding a full refund from the first month, & they refused. She had no use for this protection, & I know for a fact she had no idea what she was ordering when their telemarketer called her. Stop this fraud against elderly people who are not aware.

9 years ago

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Helen Rogers Worcester, MA

This service is a SCAM!! They hang up on people all of the time, their Customer Service web page does not exist it goes to a 404 Error. I didn't even sign up for their service and they continue to bill me. I cannot even cancel a service I never signed up for. The positive comments are FALSE!!! and most likely paid or put on websites by this company.

2 years ago

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Mr. X Goffstown, NH

Very rude! They scammed my dad, who has dementia, into signing up. When I tried to cancel, they wanted a power of attorney faxed to them.... I said no way. So, 'Susan Green' pretty much just said see you in court and hung up on my. Well, the credit card company is now blocking them and they can come to the nursing home to get my dad in court. Good luck !

5 years ago

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Misty Renner Phoenix, AZ

I believe the only reason they use this name of Privacy Patrol is because they are invading our privacy they are committing identity fraud on us by stating on the card they sent you " We are holding a $100.00 in savings for you as a member benefit" I don't know about you all BUT I AM NOT A MEMBER OF THIS COMPANY NOR HAVE I EVER INQUIRED ABOUT THIS COMPANY.

6 years ago

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Troy Hiram, GA

I received that Urgent Notice card so I called the number to claim my $100 reward. They were rude, unclear, hanged up on me,,, etc,,, Everything that has been said in all the 1 star reviews is %1000 accurate. I read the card again afterwards & here is what I found out: did you notice how they manipulated the words! Quoted, "We are holding $100 in savings for you AS A MEMBER BENEFIT". They will sign you up even if you don't want to : )

6 years ago

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Barbara J Phinisee Douglasville, GA

I received a postcard telling me that they have a $100 reward in my name. Postcard has no indication where it is coming from. I called the number and didn't understand what she said so I said "I'm trying to find out what company this is." Her reply was, "I said Privacy Priority." I asked "well what kind of a company is this?" Her reply was, "I tell you what, go online and look it up and call us back" and she hung up!! Very Rude!

6 years ago

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Chris Mount Morris, NY

Privacy Patrol has been charging my 86 year old, deaf mother 20 bucks a month since October. A phone call to them shows me they are scammers who prey on the elderly and refuse to refund her money even though they've been shown that she couldn't have possibly ordered their services. I'm at the beginning of a legal process to recover her money. BEWARE OF THIS COMPANY!

7 years ago

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BD Fort Smith, AR

I try to cancel and they did nothing but try to lower my rate. I told them that being the only working one in my family that I could not afford the 20.00 that they were taking out of my account every month (that i wasnt even aware of) but instead of just canceling, she wanted not just my husband's information..she wanted my kids information. I told her I didn't want to give her this information and that I just wanted to cancel and she was hesitant and rude that I wanted to cancel. This place is a scam and unprofessional.

9 years ago

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MK Evansville, IN

These folks started charging my 83-year-old mother $19.75 a month, which she claims she NEVER authorized. I think my mother got scammed by ONE of their companies, and when she stopped the first one, they just sent her banking information to the next company they operate. My mother and I are going to the bank on Monday to set up a block on this company, and to try to get these unauthorized charges reversed.

9 years ago

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Terry Seattle, WA

I am very doubtful this company is reputable. I have tried to contact them to cancel my elderly parents' account, and can't even call them because the phone number listed on their own website is out of service. Then, when I contacted them by e-mail, they gave me a different number to call, which was for an entirely different company. So I haven't yet been able to talk with them. I get the feeling they benefit from discouraging their customers from contacting them.

9 years ago

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roger f Brookfield, CT

I asked for a manager and the name of the RUDE EMPLOYEE i was talking too. Then all of a sudden I realized I was HUNG UP ON! I proceed to call back and no one answered! POOR CUSTOMER, RUDE, DISHONEST! I definitely would not recmmonded there service.

5 years ago

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DWilliamson Griffin, GA

I am contacting the Federal Trade Commission as they scam a 90 year old person for 23.50 per month and all efforts to cancel this ridiculous service have been futile. They have been contacted over and over and will not refund money or cancel

7 years ago

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James Atlanta, GA

I would like everybody that got scam by this company to come together to fight against it and open a lawsuit against them I've also got scammed by them create an account I know nothing of total scam Reported to Consumer Affair all of you that got scam reported to Consumer Affair

7 years ago

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Pat Powell West Des Moines, IA

I am pretty leary of using this company because of the low ratings. while I know that they are a very young company, at the same time I really want to get my monies worth. Therefore I think I will cancel my free trial if it isn't too late. Thank you for your information.

10 years ago

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alisha case Circleville, OH

Everything in the business is shady. My 78-year-old grandmother called to cancel the account and she was yelled at and cussed to.I had to get involved and the lady hung up on me. DO NOT USE THIS BUSINESS.

1 year ago

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Marguerite TX

The people who answer the phones are extremely rude. They do not listen to what you have to say, are pushy, and just plain rude. For that reason, I cancelled.

9 years ago

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Michael Benner Chandler, AZ

Gastapo tactics to sign up. Terrible company. I am reporting them to the Better Business Bureau for illicet advertising tactics.

10 years ago

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pappabear Springfield, MO

They took money from my parents back account with out authorization

10 years ago

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