Select Home Warranty: Read 3,943 User Reviews From Real Homeowners

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Mary Loeser

they have solved all my problems quickly and if something has gone wrong they are quick to clear things up

5 years ago

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Robert

Great service to have for unexpected repairs especially if you're not handy around the house a must have.Very professional.

5 years ago

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Curtis

Ac went down on Friday afternoon and they had a company here on Saturday morning. The service is simple to use.

5 years ago

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Owen

Their customer service is terrible, they need to revamp it. I called them about my air conditioning and they said they would replace it and then I never have been able to get them on the phone again despite my repeated phone calls.

5 years ago

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Verified Customer

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Robert Rohaly

I filed a claim and was told the item was not covered. I specifically added ice maker coverage with the sales person when I bought 2 policies and he never added it. I spoke to a supervisor and he added the additional coverage to both policies and I still haven't heard about my repair.

5 years ago

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Verified Customer

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Katharine Hurst

It took 3 weeks to the day to get a belt replaced on my dryer. Select had to call a second contractor to make a service call, while I paid for the first service call to the first contractor. I had to call Select 4 times, and always got a different answer to the problem,

5 years ago

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Verified Customer

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Yano

Pour customers service , if you allready have purchase the service ask for what is not cover and you will be surprised to know that ever item has a way out of covered.and they don't give you this at front.like roof leak , don't cover any type of roof in Florida that I know.

5 years ago

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Olu Loganville, GA

It was takes a long time to get them to do the service. And there isn't consistency so you don't even know what's going on. They are very slow, the service is not consistent, each time you call the customer service people, they tell you something different. They need to be faster.

5 years ago

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Anonymous Plumerville, AR

You cannot get them to respond. There is poor service, poor coverage. All the way poor follow through. There is no follow through. They need to follow through so the person that owns the warranty doesn't have to call you and push you and beg you about the claim.

5 years ago

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Verified Customer

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Syed Ashburn, VA

It's a really painstaking process to submit a claim with them and then get any assistance. I submitted a claim in March and it's still not settled. The one time I used it so I got coverage from a faucet, but it is not coverage. They refused to pay the money for it. I don't have dedicated people who come into my house to fix the issue.

5 years ago

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Anonymous Summerfield, FL

They're not the easiest company to reach and get ahold of. I had a problem with my air conditioning and it took longer to get it taken care of then it should have.

5 years ago

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Verified Customer

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Cathy San Antonio, TX

Need better companies to serve their customers. I'm still waiting on our washer to get fixed, they've been waiting on a part to come in for 3 weeks.

5 years ago

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Verified Customer

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Hyung Houston, TX

My realtor recommended it and it wasn't very expensive. Last year I didn't use it but this year I've used it twice. They had a quick response.

5 years ago

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Verified Customer

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Nooruddin Conway, AR

It takes a long time to get customer service. There's no fast response. They need to listen to complaints and determine the problem so it doesn't take that long time.

5 years ago

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Anthony Hollywood, FL

I've had no problems with them. When I called and they didn't have someone available to fix it, they provided cash.

5 years ago

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Michael Lake Forest, CA

Several claims were denied because they were not covered. Fair enough though for one they never told me it was not covered. I had to call back asking the status to discover this minor detail. Both claims that were covered were problematic. In the first they wouldn't even tell me what my policy limits were for replacing an HVAC. Afterwards they asked for information multiple times. The same and more happened my kitchen range. I asked to apply what would have been the cost of repair to replace my 30 year old range. They informed me they would not reimburse until after I sent in an invoice which is fair enough. After the third time sending in the invoice, they informed me that they had paid the technician for the repair and would not be able to give me the money. Speaking with customer service is always a chore. Any deviation from their script is met with confusion. Asking too be transferred to someone who can answer my question leads to a promise of researching the issue and an unsatisfying response

9 months ago

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Navraj Cheema Houston, TX

Title: "Beware of Select Home Warranty - Scam Alert!" I had the unfortunate experience of dealing with Select Home Warranty, and it's safe to say it was an absolute nightmare. This company engages in deceptive practices by putting a cap on repairs, essentially scamming customers who trusted them for reliable service. The so-called warranty is nothing more than a false sense of security. Save yourself the frustration and steer clear of this company. Their service is not just bad – it's a blatant scam that preys on unsuspecting customers. Avoid at all costs! If I can put - stars for it . And I have platinum coverage Here is a clause they hide in contract . 10.1 Dimensions, Brand and Color, Limits. Select will not be responsible for matching a system or appliances color, brand, or dimensions and only is responsible for repairing and/or replacing systems or appliances of similar capacity and efficiency. The following guidelines will be implemented to provide a repair/replacement allowance. For heating or cooling equipment (hvac),the repair/replacement allowance is $2000. For appliances, plumbing and electrical(non-heating or cooling) the repair/replacement allowance is $500. For additional coverage options the repair/replacement allowance is $400. If Freon coverage is selected as an option the limit is $200.Furthermore you agree that during the first 30 days of coverage, no coverage will be provided for replacement of entire systems or appliances or Evaporator Coils, condenser coils. Compressors, control boards, motors of any kind.

10 months ago

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Ya Chang Miami, FL

I started the policy on November 23, 2023. The sale agent is a liar, who told me that the policy start after 30 days and I can cancel in the middle of the year without cancellation fee. After 32 days, my fridge had a problem, so I submit a claim. Then the agent told me that there is a fine print, If I pay by credit card, the waiting period is the 35 days instead of 30 days (which is Dec. 28, 2023). Then I decided to cancel the policy on Dec 27, 2023, the agent told me there is a $75 cancellation fee. It is totally ridiculous that they charge the cancellation fee for a policy that never started and I never used. And they refused to refund the two monthly charge ($42*2 = $84). So they just scam customers to pay $159 for a policy that never take effect for even 1 day!

10 months ago

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Laura Ellsworth Evansville, IN

I bought a home and the owner provided a Select Home Warranty (SHW). My water heater went out and I filed a claim. First issue was they did not have a person available to assess and had me find my own after 2 days. I did so and obtained an estimate of $1850 because it was not fixable. My service person spoke to them on the phone and they told him it was authorized. I did not trust them because I had to call multiple times to discuss the invoice sent. I was told they had not received the invoice however after I insisted they finally "located it". Two of the people that I spoke to were obviously working from home, were difficult to understand, had children in the background, and I don't think they could easily access some of the previous calls I had made . Then I was told they would only authorize $175 based on the age of the current water heater and would only pay $65 for the service call they had me request because they did not have any providers available. This policy was $500 paid for by my seller. So beware. They will run you around and do not pay to REPLACE. They give you the value of your current item.

11 months ago

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Aisha Al Hommoud

Researched this company and enrolled based on favorable reviews, so I am putting one out to save the next victim. Keep your money, I wouldn't recommend this to my enemy. The salesperson sells you a plan and tries to collect upfront from you for 3 years with a discount. That's because they know they won't pay any of your claims. When filing a claim be prepared to talk to people from all over the world, some are nicer than others- reading off a script- NO problem. Then you have to spend endless hours following up on your claim. You are asked to submit maintenance records for a home that you just purchased and finally, they will grace you with an approval of $100 on a $1000 heater claim in November. If they approve it. Plumbing won't cover fixtures- just FYI you have to pay $200 more for them to be covered- That's an added benefit, but they will pretend to give you a "free roof leak coverage" to stand out from the competition. The beautiful document that you will get when you sign up doesn't have all of the exclusions that will follow. You will also be charged $75 to cancel your policy early. If you decide to take your chance, do it month-to-month.

11 months ago Edited December 11, 2023

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John C San Ramon, CA

Don't ever use Select Home Warranty. I don't want other people to struggle like me when the repair is needed the most and find out that it is not covered. Before I purchased the policy with Select Home Warranty, I checked and made sure what was covered and not. Since most of the home warranty have a max. coverage, I made sure that there is enough cost to cover the central AC, roof leak, major appliance repair, etc. The salesperson even modified max. cap as $11,000 in my contract. After three months with Select Home Warranty, I had a roof leak in my living room. According to their website and contract, this is what is stated. Covered: A leak in your bedroom, living room, bathroom, kitchen, or any other occupied area of your home is covered, so be sure to check for leaks after storms and make a claim as needed. Not Covered: Certain areas of a roof are not covered, such as if the leak occurs on a patio or through a metal roof. Take a look at our home warranty terms to be sure you’re covering the essential parts of your home’s roof. I opened the service request with them. SHW said that they don't have any contractors available in my area. I don't live in a remote area. I live in the Bay Area in CA. They requested me to get quotes from the contractors of my choice, so I did. I got two quotes and submitted them. They rejected my claim. I spent two weeks going back and forward with them. They gave BS reasons. When I fought back with legitimate reasons why this should be covered, they kept on giving more BS reasons. In the end, I ended up repairing the roof leak from my own pocket because I didn't want more damage on my roof. I also canceled my policy with them. They prorated a refund on my three years of contact with them. The roof leak was my first claim, and they didn't honor the claim. It should have been a full refund, but not.

11 months ago

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jn M. Avon Lake, OH

Moe was awesome and still is awesome. His professionalism and energy are what made me decide to select SELECT HOME WARRANTY for my needs. His attention to the details of my needs and not simply reading from a script.

3 years ago

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Joseph Alcorn Detroit, MI

I dealt with Jonathan Sullivan and the experience was awesome, he was friendly yet professional and was able to provide me with the plan I needed in a matter of less than 5 minutes. Would most definitely recommend

3 years ago

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Aekyong Gan El Cajon, CA

I was able to purchased my home warranty helps of Ray Sanders . He was very professional and he understood what I want . He knows the product!! I have a friend needs home warranty insurance and I will referral to him .

3 years ago

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Spencer Kilgore Fishers, IN

Jake hill was very friendly and professional. He had me set up with the best plan for Select Home Warranty in no time at all. He even hooked me up with the veteran discount. Thanks SHW and particularly Jake!

3 years ago

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Mary Carlsbad, CA

Moe Hanley was very nice on the phone, not pushy at all, which I experienced with the other companies. His offer was excellent, he was very nice and explained all options to me, again without making me feel pressured.

3 years ago

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Alanna McCain Ocean Springs, MS

Compared Select Home Warranty to my existing company and others and by far Select Home Warranty has the best coverage options and price! Blake was extremely helpful in helping me navigate and save me even more money!!

3 years ago

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Jersey John Paramus, NJ

Peter G did an excellent job explaining the warranty and even added a couple of months at no charge. The Platinum Plan is the best value because we don't pick and choose what goes wrong and when.

3 years ago

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Jim Miller Rochester, NH

Noah C made the enrollment process easy and painless. He was extremely professional and offered options that he thought were good for me. The entire process was completed in a short amount of time.

3 years ago

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Marissa Chapman Colorado Springs, CO

Jake was great! Answered all of my questions and gave me additional info as this is our first home! We decided to choose this company due to his great customer service and he did not pressure us into purchasing. Big plus!

3 years ago Edited September 14, 2021

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Donna Waford Cincinnati, OH

Very friendly and I feel Iike I got a very good deal. Signing up was quick and easy. The policy will cover all the things that I need covered. My last company did not include a lot of things so I'm happy.

3 years ago

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Geary Franklyn San Diego, CA

The ease of working with Greg with straight forward answers was refreshing. Great job looks like a great policy. As we all know we will see when and if it’s needed. Nice to know everything is covered! Thank you

3 years ago

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Home warranty products Flower Mound, TX

Bruce helped me with all my questions. He was very knowledgeable about his product and very patient with me. I was impressed with that they had to offer versus other home warranty companies.

3 years ago

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Barbara Reamer Nevada City, CA

Steven K was very helpful answering all our questions about Select Warranty , and was able to get us a very good deal on our contract. We are very happy with his customer service.

3 years ago

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Stephen Moore Ankeny, IA

I spoke to a rep named Greg and he was very helpful and patient as I tried to determine which coverage and what length of coverage was right for me. Positive experience for sure.

3 years ago

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Franchelle Coleman Flint, TX

Ryan B was excellent!!! He was polite, courteous, informative and was an all around nice person to deal with in a frustrating day I was having. Thank you Select Home Warranty !!!

3 years ago

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Robert Rude Las Vegas, NV

Bryan O did an excellent job of informing me of what benefits that came with the homeowners plan plus he thanked me for my service in the military and included discounts for six years of warranty! Thanks much.

3 years ago

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Brandy V Wilmington, DE

I am a new customer and I worked with Lucas S. Lucas is very informative and patient in answering all of my questions. I’m hopping that I picked the beef company to share with my family and associates.

3 years ago

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Michael Williams Placerville, CA

Was assisted by Mark J who was very professional and provided me all pertinent information. Was very happy with the customer service and his patience as I figured out details on my end.

3 years ago

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Troy Peterson Liberty, MO

Sam M. called me right away. He was very friendly and able to answer all of my questions. Sam absolutely was a positive influence on my decision to use Select Home Warranty.

3 years ago

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John O Charlotte, NC

I spoke with Bruce A today and he was thorough, accurate and to the point. He worked out a payment plan with me and I look forward to being a select warranty customer in the future

3 years ago

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Joseph D Tama Lakewood, NJ

I was handled professionally by your rep and offered all the plans available. He explained in easy to understand terms and all finances situation easily comprehended. Good staff!!

3 years ago

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Renee Winchester, CA

I signed up for this company. I haven't submitted any claims yet, but the agent, Sam M was so professional and patience that decided that I didn't need to do anymore shopping around.

3 years ago

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Lorraine Allison Sun City, AZ

Mark was very helpful. He offered me very great options but I chose the one I can afford at this time. I actually did a comparison with other home warranties but this one seems the best choice. Thanks Mark.

3 years ago

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Kacey Seabold Spring, TX

Bryan was quick & to the point on the coverages and cost & found me the best rate I could've ever wished! Excellent service & I have no doubt if I have to file a claim the process will be just as easy!

3 years ago

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C MILLER Madras, OR

Sol was great! Shopping for a plan was frustrating and he literally made it the easiest thing I did all day. Plus, he matched me to a plan that saves me a TON of money. THANK YOU SOL A.B!!

3 years ago

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Allan Lozano Nampa, ID

Steven K. made the process beyond simple. When buying a home, you have to call a ton of different places to get your home ready and this was by far the easiest process so far. Killer job!

3 years ago

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Kurt Van Cleef Tampa, FL

Jeff S. was excellent, very clear and direct on the options and plans with Select Home Warranty, and laid it out in a format I could make an informed decision on the best plan for me.

3 years ago

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Tani Kennon Stevensville, MI

Isaac M. was extremely helpful in guiding me through the process of choosing the right plan for my needs. I have compared prices with other companies and find this to be the best fit.

3 years ago

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FRANK MALLARD Palm Bay, FL

I spoke with David W. and he explained the workings of Select Home Warranty. David got me a great price (Veteran, Senior) and answered all my questions. There was no pressure.

3 years ago

Select Home Warranty Reviews