Select Home Warranty: Read 3,955 User Reviews From Real Homeowners

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Jeannette Mesa, AZ

I'm new to home warranty services. I had a right leaking faucet on my washing machine setup. The tech was prompt, courteous and knowledgeable. After he left I noticed the left faucet was leaking and wondered why he didn't fix it. BECAUSE I only reported the right one leaking, that's why! I wasn't aware the left was leaking, if the tech knew it he didn't say anything . So I have to arrange another service call, this time with a washing machine in the way and pay another $45 fee because of something that I didn't discover but I'm sure the plumber did. . . it's the way this warranty works, I was told. Am I to be nickled and dimed for the next 5 years?

6 years ago

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Rhonda Adams Tampa, FL

I called and spoke with a representative and was given the BEST QUOTE and Copay. I am very satisfied with the customer service and the price of the warranty compared to other home warranty companies. I read the reviews and compared them to other companies and Select Home Warranty was definitely my number one choice! Thank you!!!

6 years ago

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Steve Montgomery, AL

My call to Select I spoke to Richard. He was very informative. Richard gave me some good info. Along with some great prices. He even ask if I was a senior citizen and gave me a discount for that. Thank you Select and Richard.

6 years ago

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Larry Watson Oldsmar, FL

I called Select Home Warranty and put the rep on the spot: Why you over the other 2 top rated companies. He directed me to independent reviewers to show their top rated position. He then itemized all the coverages and explained the options. Well done Bruce.

6 years ago

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Deborah Hood Gulf Shores, AL

I’m a Realtor and wanted the best home Warranty for my buyers. When I called, Bruce gave me a very special discount and two extra months of coverage for my buyers. It feels great to do great things for my clients! Thanks SHW!!

6 years ago

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Dave Guzman

Richard was absolutely the best. His professional demeanor and helping explanation of the services was spot on. I have been dealing with another company and they are the worst albeit their rating is high. Thank you very much for making my day.

6 years ago

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Bill Davenport, IA

Great phone call with Adam who complimented me on my research knowledge of the Home warranty systems and policies. Adam was clear and to the point on the policy information. Pleasant person to deal with. Give Adam a raise.

6 years ago

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Mildred Rucker Montgomery, AL

Had leak under kitchen sink. T & D Contracting was assigned my project. They called same day and set up an appointment for next day. Came as scheduled and made repair. Terry gave me his phone number and said to call if any problem. I was completely satisfied with the service I received.

6 years ago

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FABIAN COLORADO Centerville, GA

Great service over the phone. Took a few minutes to talk with someone and get the right information. I did not like how I got sent an email with a promotion of 399 for a year with two months free, only to be told the promotion had ended and I was not given the 399 as mentioned in a very explicit email I received. Overall, somewhat satisfied, that is why I gave 4 stars instead of 5.

6 years ago

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Deb Heathsville, VA

My questions were answered professionally and he worked to get me a good price for what we wanted to have covered. I was happy with how quickly the conversation went and did not feel pressured to purchase more than i was comfortable with

6 years ago

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Alice B. Hill Ocala, FL

I felt as though the representative was trying to "fast talk" me into something I didn't want. He would quote me a figure, then, put me on hold (said I have to check with my manager) in an attempt to make another deal. I know that occured at least 3-4 times. Each one supposed to be a big discount for me, however, price starting with 499.00 and ending with 1,750.00 granted for more years, however, I felt that I was being pressured into something I did not want. When I refused he became "short" with me,I told him confirm the 399.00 on my credit card or this call is over. I know he's a salesperson, however, I don't liked to feel I'm being coerced or belittled.

6 years ago

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Linda Kirkman Glendale, AZ

My clothes dryer had quit heating so I called Select Home Warranty, they had a repairman call me quickly to come to my house. He determined it was beyond repair and the company told me what they could do for reimbursement. I was happy with the outcome, this was the first time I put a claim in.

6 years ago

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Larry Burton Antioch, TN

Just enrolled - so limited to my enrollment experience. I liked the ability to look at best options to enroll two properties in different States at a great price. Richard did a great job in clearly presenting the best option for me with no pressure.

6 years ago

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Danielle Showers Jacksonville, FL

My experience so far has been excellent. I spoke with Sam and he assisted me with getting my warranty started and informed me of all the additional things I could get being a first time homeowner. There customer service was excellent and they assisted me in a timely fashion.

7 years ago

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Andria Guten Dallas, TX

I'm a new customer with Select Home Warranty. The salesman was very courteous and gave me a break in price. The only reason I rated this company 3 stars is because I haven't used them yet. Once I have a need to use them, then I will be able to rate them. My experience with other home shield warranty companies is that it has been very difficult to find a find technicians to come out to fix the problems after 4:30 P.M. or on Saturday. Prior to making my decision to select this company the salesperson Zachery and the claims dept. reassured me that this wouldn't be an issue. Going forward I hope that will be the case. Once I actually have an issue and need something repaired or replaced I would be willing to complete another survey and give my opinion.

7 years ago

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Carolyn Gentry Knoxville, TN

I am a new client with Select Home Warranty. I was introduced to the the company through Zachary H, their customer service representative, who was extremely patient and thorough in answering my questions and offering me a plan that I hope will serve me well. I was pleased with the way he communicated the company's mission and so far, looking out for my best interests. Thank you, Zachary!

7 years ago

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Thomas Sweatland Clarksville, TN

When purchasing the warranty the representative was very informative and knowledgeable of the coverages. I have not had to use the warranty yet, so i can not rate it based on that. However w cost was far better then the competitors and their staff is very knowledgeable.

7 years ago

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Nezbah penn Albuquerque, NM

I liked the options provided but felt I was pressured into purchasing the product, because I wanted to talk to my husband first and it was like I couldn’t get him off the phone. But once I purchased he wasn’t concerned about my questions anymore he already got his quota for the day and he was done with me. And kept referring me to his email.. it was like he couldn’t get off the phone fast enough.. ugh

7 years ago

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Lisa Porch-Sheriff Phoenix, AZ

Very Happy!! I feel so secure now that I know that EVERYTHING I own that might need to be fixed is COVERED! I got the best price and I compared to the best! My representative "Mark" was very knowledgeable and very friendly. He was willing to answer all of my questions and made me feel very much at ease. What a relief I feel!!!

7 years ago

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Robert D Ward Fayetteville, NC

Abraham was my sales specialist and answers all my questions to which there was many. He even called me back to respond about questions I sent him in email. I haven't use warranty yet but he assured me it was the best. If the rest of their customer service personel is like Abraham this will be a great investment.

7 years ago

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Marisa McLin Lexington, KY

So far it seems good. I have not had the opportunity to use the warranty yet but the person I talked to was very helpful and polite and it was very easy to get a representative on the phone. They honored my discount immediately.

7 years ago

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Shonta Williams Lithonia, GA

I had a great experience speaking with the sales representative Sol. After calling around I found Select to offer a better deal than a competing company and the sales representative spoke to me with more respect and patience than one of the competing companies.

7 years ago

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David Pitterle

Just signed up with select home warranty again.Had used select 2 years ago left for another plan,was a mistake. Promised a lot but did not deliver. The sales person from select was great no pressure salesmen.Glad I signed with select again.

7 years ago

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Gilbert M Baytown, TX

The experience was excellent. The people I spoke with are very courteous and answered my questions clearly. They even followed up with the contractors to make sure they fix my problem. I did not have any problem filing my claim. Thank you Select home warranty.

7 years ago

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Kris B Frisco, TX

I have heard many nightmare stories about home warranty companies. After speaking with Sol today, he did an excellent job explaining Select home warranty plans and how they work. Being a landlord with multiple properties I decided to give it a chance.

7 years ago

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Jeffrey W Johnson Maricopa, AZ

The individual was able to answer my questions and even looked for other ways that we could save which was much appreciated. He looked for ways that we would benefit the most from selecting the home warranty that we selected.

7 years ago

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Erica Texarkana, TX

I recieved a quote in a very timely manner which was followed up with a phone call to discuss the best plan for me. I received free roof coverage and a discount for paying in a lump sum. Multiple year plans will also offer a significant savings.

7 years ago

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Janice Fitzgerald Austin, TX

I was looking for a reasonable price home warranty to protect my home. Other companies were more expensive with a higher service call. I was on line at the right time. I got $200 off (regular price of $599.99) and 2 free months if I paid in full. That comes out to $28.57 per month. What a great deal!!!

7 years ago

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Kathy McBrayer Abbeville, AL

I have just enrolled in the Select Home Warranty Program and William my sales rep was so helpful. I decided after he had emailed my policy I wanted to make some changes. He was very quick to help me with those changes and searched for discounts I might be able to profit from. I am looking forward to many years with Select Home Warranty.

7 years ago

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Wayne Gibson Fort Lauderdale, FL

Zachary H. was very helpful and persuasive. I appreciate his knowledge of the product and the resultant quick and concise responses to questions. He was also very personable and spoke highly of SELECT HOME WARRANTY. If the company can follow trough with service that matches my first impression, I will be delighted and will pass the word on to friends and neighbors.

7 years ago

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Adrian Vital Simpsonville, SC

My agent was very patient and explained the different plans, costs, waiting period. I appreciate him being proactive providing details about the plan. I also appreicate the fact that i didnt feel pressures to make a decision.

7 years ago

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Jennifer Keithline Fayetteville, GA

I experienced great customer service & found that select home warranty has reasonable prices for the coverage that they offer compared to the other home warranty companies that I received quotes from. Choosing this company has put this first time home buyers mind to ease!

7 years ago

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Virginia R Harris Chesterfield, VA

I spoke with Jim H. who explained everything I needed to know about the purchase of my home warranty policy. He was very patient and understanding of my situation. I recommend him for others who are looking for careful consideration and concern. He seems like a wonderful fellow and a benefit to his profession. Virginia Harris

7 years ago

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Susan H Dunaway Marianna, FL

I was extremely impressed with the professionalism with which Jim Haynes handled my call and questions. After going over all options and possible discounts I was "sold". My hopes are not to need to use for a good long while, but feel better believing I have made a wise choice.

7 years ago

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Stewart Marshal Russell, KY

Since 2015 we have used SHW and never had a problem with the staff on the phone who is always so helpful and makes sure that the goal of satisfaction is given. With several claims now I keep renewing for the ease of use and good service team.

7 years ago

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Faisal Taquie

If there was a way to give negative stars, then this Select Home Warranty company woud top the list! I got a multi-year policy unfortunately and every single claim was denied! Even when there was finally a claim that they covered, they offered me a token $50 for a refrigerator claim instead of fixing it. It is a rip off! When I asked for my refund, they told me $0 for a policy for which I paid over $2000! I would have been happier to lose that money in Vegas than to these immoral scammers!

6 months ago

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Leslie

I called to file a claim on my water heater that is 4 years old I was told it wasn’t covered because water was leaking from it. Clearly mechanical breakdown is the reason it was leaking but It doesn’t matter if any of the covered components caused it to leak because I said the word leak it’s not covered. I tried to cancel my policy that I paid $1500 upfront for 4 years. I was told when I bought it I could get any unused premium back - that’s not true even though I have 2 years left on my policy I cannot get any of the money back. This company is a scam.

6 months ago

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Verified Customer

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Karen Aurora, CO

Have had to call several times for one claim because they wouldn't listen to me or the tech that did the work. Denied a claim based on inaccurate info. Even when the tech called and corrected and clarified it. Have since called 3 more times and still waiting. Been more than 2 weeks

5 years ago

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Verified Customer

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Beverly

I called for service on my refrigerator, the repair estimate was @ $500.00 and I was offered $125.00 towards a repair or replacement. If I had saved the money I spent on this worthless warranty. I would've have $500.00 + $60 service call fee to apply towards a new refrigerator.

5 years ago

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Verified Customer

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Tiffany T Holmes

They wouldn't fix the problem with my A/C unit and want my to pay the whole price. They only approved me for $150.00!! I would give them a 0 but it requires you to put something down!! I wouldn't recommend anyone to have insurance with them!!

5 years ago

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Verified Customer

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Abigail Melchior

They did not respond to my question for help. I sent a specific question after reading through the policy. Asked for an answer via email and all I got was a prompt to call them. I asked them repeatedly to answer my question via email as it required a simple answer.

5 years ago

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Verified Customer

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Ginny Channahon, IL

Cannot get a tech to my home in a reasonable amount of time. Took 2 weeks for my gas dryer and I am on day 3 of no heat and contractors tell me they aren't receiving either payment for services or dispatch papers to do the job. Then the tech just don't show up

5 years ago

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Verified Customer

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Michelle League City, TX

Always replies quickly and the vendor they select for us also contacts us within a reasonable time frame.

5 years ago

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Verified Customer

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Allison Hall

I was told my warrant covered my fridge when I bought it but at point of repair, the service company was told my warranty did not cover my ice maker that comes from manufacture in the fridge. If you purchase a warranty have an attorney review first before you agree to anything.

5 years ago

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Verified Customer

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Katie

I've had nothing but poor experiences so far. The appliance repair companies you sent 1- stole our deductible and never returned our calls or came back to fix our appliance. The second company overcharged us and ripped us off. The entire process took months to resolve too.

5 years ago

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Verified Customer

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Mike Ryan

Worst experience ever. SHW never discussed policy issues with me. Never called back when they said they would follow up. Agents claimed they couldn't see all note in files to reference. SHW lies and have me the runaround on approval because they finally admitted they thought I was lying about how I provided maintenance records.

5 years ago

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Verified Customer

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Juliette White

Not quite 5 stars. Wait time for part and coordination of contractor and contractor return to complete repair were issues

5 years ago

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Verified Customer

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Richard davis Northwood, OH

my dishwasher stopped working when I called and told them that it was making a noise and was not working I was told it was not covered because you don't cover no voice and that's why your review looks exactly why it looks I paid my money up advance for a year answer me this is just extremely unacceptable

5 years ago

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Verified Customer

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Linda Fossum Minneapolis, MN

Customer Service initially gave me a repair service who doesn't know the Minneapolis area. Ultimately vendor didn't service my area

5 years ago

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Verified Customer

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Paul Derminer Elgin, IL

The claim I submitted was denied. I spent almost six hundred dollars on a new water heater because the most common failure point, the tank itself, is NOT covered. I called to cancel my annual renewal and was promised a partial refund of my replacement costs. I haven't heard from them since and received NO refund.

5 years ago

Select Home Warranty Reviews