Select Home Warranty: Read 3,943 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Tiffany T Holmes

They wouldn't fix the problem with my A/C unit and want my to pay the whole price. They only approved me for $150.00!! I would give them a 0 but it requires you to put something down!! I wouldn't recommend anyone to have insurance with them!!

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Abigail Melchior

They did not respond to my question for help. I sent a specific question after reading through the policy. Asked for an answer via email and all I got was a prompt to call them. I asked them repeatedly to answer my question via email as it required a simple answer.

4 years ago

check_circle

Verified Customer

star star star star star

Michelle League City, TX

Always replies quickly and the vendor they select for us also contacts us within a reasonable time frame.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ginny Channahon, IL

Cannot get a tech to my home in a reasonable amount of time. Took 2 weeks for my gas dryer and I am on day 3 of no heat and contractors tell me they aren't receiving either payment for services or dispatch papers to do the job. Then the tech just don't show up

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Allison Hall

I was told my warrant covered my fridge when I bought it but at point of repair, the service company was told my warranty did not cover my ice maker that comes from manufacture in the fridge. If you purchase a warranty have an attorney review first before you agree to anything.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mike Ryan

Worst experience ever. SHW never discussed policy issues with me. Never called back when they said they would follow up. Agents claimed they couldn't see all note in files to reference. SHW lies and have me the runaround on approval because they finally admitted they thought I was lying about how I provided maintenance records.

4 years ago

check_circle

Verified Customer

star star star star star_border

Juliette White

Not quite 5 stars. Wait time for part and coordination of contractor and contractor return to complete repair were issues

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Katie

I've had nothing but poor experiences so far. The appliance repair companies you sent 1- stole our deductible and never returned our calls or came back to fix our appliance. The second company overcharged us and ripped us off. The entire process took months to resolve too.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jayna Barnhill Lafayette, LA

Poor service and response. Cannot get an explanation for the dishwasher claim after calling 3 times and sending 4 emails. The service guy has not returned my call 4 times after saying he would after he spoke with the rep. Stated SHW rep is not responding to him.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Paul Derminer Elgin, IL

The claim I submitted was denied. I spent almost six hundred dollars on a new water heater because the most common failure point, the tank itself, is NOT covered. I called to cancel my annual renewal and was promised a partial refund of my replacement costs. I haven't heard from them since and received NO refund.

4 years ago

check_circle

Verified Customer

star star star star star_border

Linda Fossum Minneapolis, MN

Customer Service initially gave me a repair service who doesn't know the Minneapolis area. Ultimately vendor didn't service my area

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard davis Northwood, OH

my dishwasher stopped working when I called and told them that it was making a noise and was not working I was told it was not covered because you don't cover no voice and that's why your review looks exactly why it looks I paid my money up advance for a year answer me this is just extremely unacceptable

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Beth Johnson

Poor customer service. Took over 8 weeks to get my refrigerator diagnosed only to be told it would not be fixed and I was offered $200 to repair myself or replace. Wait, make that $140 because I paid a $60 deductible. Please have someone call or email me.

4 years ago

check_circle

Verified Customer

star star star star star_border

Rhonda Miller

It takes too long to get reimbursed! Sometimes the representative does not understand what type person or company I need.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gerry Kearney

Poor customer service, claim process is too long and too many restrictions. They sent a pool service company out to repair my garage. Tech had no idea of what he was doing. Spent way too much time on the phone for over a week trying to get my garage door repaired. Extremely poor service

4 years ago

check_circle

Verified Customer

star star star star star_border

Steve Austin

The claim that I had for my washing machine took some persuasion to get it covered. I did eventually get it covered and was satisfied.

4 years ago

check_circle

Verified Customer

star star star star star

Debbie Roberts

Only one claim and it was processed super fast and my hot water heater was fixed. No hassles, no worries.

4 years ago

check_circle

Verified Customer

star star star star star_border

Nitin Sood

Good fast service. Very courteous. I have had to use their services a few times and the company has exceeded my expectations

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Debra smith Tampa, FL

Not even 1 Star. Customer service is the worst! Even the supervisor . I would NEVER recommend this warranty to even my worst enemy. It's a long story and it's been told to over 10 employees and it's never resolved. I didn't even want to give you 1 star but I had to so I could complete the survey.

4 years ago

check_circle

Verified Customer

star star star star star

Andrea Andersen Midvale, UT

Responsive service and honest service. They seem to care about my problems which is a chance for the better

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

V. Welcome DeSoto, TX

Some significant delays in getting the tech back out to do the repairs that were approved and seeming to be looking for ways not to find your repair covered. Poor telephone response.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tim Brown McKeesport, PA

Poor management communication with the front office was very poor. I had one claim with my refrigerator and couldn't get any help until I called the better business bureau, then they are supposed to give me $250 for a new refrigerator which cost me $2150.00. Not worth it

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Shamim

They paid the deficiency price of my fifteen years old, old warranty and they have not paid the labor cost and anything. This is going to labor cost so why do you buy the warranties to give, to give them the money only? This is cheating.

4 years ago

check_circle

Verified Customer

star star star star star_border

Janie

We had some issues with customer service in the beginning but they have since been resolved. They've done everything and I've had several issues.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda

I very disappointed with them and we have canceled because it was a bad experience. Many people in customer service you couldn't even understand their broken English. There is a slowness in getting service and we have had to wait for a check for a month.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tonya

It is the worst home warranty that I have used and I would never use them again. There was a lack of responsiveness and concern. Once the contractor they sent to my was found at fault and they still did not follow up in my favor each time and I have all the documentation to support my case.

4 years ago

check_circle

Verified Customer

star star star star star

Timothy

It's worked out great for use. We got the people that we needed. We have no problem with Select Home Warranty.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert

Took forever for them to respond and they didn't cover everything that I thought they were covering. Also the response time was terrible. They should get someone in customer service that follows up right away instead of waiting two to three days.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ken

They have been horrible. I've had electrical problems so much that I've been calling them for four months and they have not gotten back. It's been four months and they have not done anything for me. Get someone out here or refund my money.

4 years ago

check_circle

Verified Customer

star star star star star

Jerome

Everything is taken care of promptly, the service guy shoed up within 24 hours when my air conditioning unit died.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous

The first time I used them, they did okay, but I didn't hear anything from them after. The second time, they did good but the third and fourth time, it was not so great.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Terry

Waste of money. Poor customer service and lots of run around and passing the buck around. They need to get their act together and provide reliable, competitive, efficient, quality service because right now there is corruption within the company and I need to report them to the better business bureau.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Brian

They are not prompt and don't seem to care about weather it's fixed or not. I had a problem with my dishwasher and I called them. They did not reply to my call for a week. Once someone came out it took about 2 weeks for them to approve him to fix it.

4 years ago

check_circle

Verified Customer

star star star star star

anonymous

My toilet was leaking. The person they sent out was quick making the fix. It was easy to deal with them.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Donna

I had a dishwasher that needed repaired. It wasn't fixed properly so I called again. He came out 3 other times and did not fix it. I called again and it took 30 minutes to get through to a manager. They did not give me enough for a new dishwasher and I still haven't received the money yet. The people you talk to on the phone are no help.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Trisha

My dryer broke and it's been almost 2 weeks now and I don't have the part for it yet. I haven't heard from anybody nobody's called to let me know the status of where my part is or anything.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Terri

They sent a tech to look at my oven and they said they'd give me $250 for an item that cost $15,000. I've been waiting for someone to call me back so I could dispute the amount. No one's calling me back. I'm not satisfied with the product or the customer service.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Reid

Their policies are cookie cutter, they don't respond unless its a pre written response. They are very slow, terrible customer service. They use bullying techniques and are argumentative. My AC went out in a heat wave in Arizona and they did not seem to care. It took them 5 days and they tried denying it.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sandra

They have no customer service. I paid $120 to have someone come out, it took two months before I found out they weren't going to repair my oven but they offered $125 total to replace it. They should try to get some integrity and tell people upfront that they don't repair. You don't need them, they are a scam, horrible company.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Elliot

Terrible-the company was unable to locate anyone to fix my problem so I had to find someone to do the work. I have tried to send them the bill for the work, as directed, and their server won't accept my email. I want my money back if this is the way they operate

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Raphael

They don't want to cover any repairs. Every single repair need authorization which takes several days. So in the mean time your stuck with a broken unit and when you get the response from the authorization department it's a DENIAL for coverage. Simply ridiculous!

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jessica Pedroza

They kept telling me they would contact me in 24 to 48 hours. After 3 weeks of them telling me this and getting the run around, they then asked me to find a licenced company to do the repair.They may reimburse me. I told them thats what I pay them for. Till I cancelled with them and paid for my own repair. Going back to American home Shield.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Janes Edwards

Select home warranty will only pay for the part of the broken appliance..not the expensive labor cost... the part I can get online for dirt cheap...it's the labor I was expecting them to cover.. and now going to battle over getting a partial refund sent...

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Shahid Nadeem

Very confusing contract. It has paid 4 time less than the repair cost. It is also asked to find contractors and then get the preapproval of the expenses too. It is very very troublesome. Don't recommend this to other.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lauren

I had a major plumbing issue that was not covered. I have been paying for this warranty for two years without a single claim. The first time I ever submitted a claim (that costs less than my annual premiums), it was not covered because of some clause in the fine print. Total waste of money.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carl

The customer service is slow and is not negotiable. They are not very good at taking care of customers. I tried to use my warranty for a garage repair and they did not honor the warranty and only gave me a portion of what it costed to replace the garage door opener. Terrible customer service. I'm not happy with my policy and with Select Home.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Valerie

The past two times I've tried to use my warranty for two separate situations, I was told that I had coverage and then for both instances, I was told I did not have coverage and therefore what I needed fixed, it was not fixed and I had to pay out of my own pocket. They do not do things in a timely fashion therefore I am very dissatisfied.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Barbara

It sounded like a good opportunity but I never really use it and when I tried to use it they weren't able to work for me. When I had my ice maker in my refrigerator repaired, they told me I would have to pay another thirty nine dollars for the to work on it.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Best price for the amount that is covered. Every time I've called, I've never had a problem getting them on the phone.

5 years ago

check_circle

Verified Customer

star star star star star

Ed

So far they've been very responsive. Everything worked as promised. They are doing what they said they would do.

5 years ago

Select Home Warranty Reviews