Reliable Home Warranty
Author: Kalicia Bateman
Reliable Home Warranty offers two protection plans that provide coverage against the unexpected cost of breakdowns in your home.
The company is headquartered in Iselin, New Jersey.
Top Ranked Companies
Pros
- Claims Department Open 24/7
- Protection Plans and Optional Coverage
- Standard Waiting Period
- No Transfer Fee
Claims Department Open 24/7
Customers can submit a claim as soon as their home system or appliance breaks. Reliable Home Warranty's claims department is open 24/7.
Protection Plans and Optional Coverage
Reliable Home Warranty currently offers two protection plans, the Standard and Preferred.
Here's how the two plans stack up against each other:
| Covered Item | Standard Plan | Preferred Plan |
| AC | No | Yes |
| Heating System | No | Yes |
| Plumbing System | Yes | Yes |
| Electrical System | Yes | Yes |
| Water Heater | Yes | Yes |
| Ductwork | Yes | Yes |
| Plumbing Stoppage | Yes | Yes |
| Clothes Washer | No | Yes |
| Clothes Dryer | No | Yes |
| Garbage Disposal | Yes | Yes |
| Refrigerator | No | Yes |
| Oven/Stove/Cooktop | Yes | Yes |
| Built-In Microwave | Yes | Yes |
| Dishwasher | Yes | Yes |
| Garage Door Opener | Yes | Yes |
| Ceiling Fan | Yes | Yes |
As you can see, Reliable Home Warranty's protection plans cover the majority of your home's major systems and appliances. Just remember that if you want, you can purchase and add the following optional coverage items:
- Pool/Spa
- Central Vacuum
- 2nd Fridge/2nd Freezer
- Well Pump
- Sump Pump
- Septic System
- Septic Tank Plumbing
- Limited Roof Leak
- Stand Alone Ice Maker
Standard Waiting Period
With Reliable Home Warranty, coverage begins 30 days after enrollment — 30 days is standard throughout the industry.
That said, the waiting period may be waived if the homeowner provides proof of prior coverage through another carrier. Just make sure there is no lapse in coverage.
No Transfer Fee
Homeowners can transfer their contracts at any time with no fee.
Cons
- Vague Information
- Lack of an Online Portal
- Company Assigns Technicians
Vague Information
Unfortunately, Reliable Home Warranty's website consists of vague information. We understand that this tactic is to get consumers to call the company and speak with a representative for more details. Still, it can be highly frustrating to homeowners looking for some general information or simply comparing companies' prices.
For example, Reliable Home Warranty states that it offers a minimal service fee. However, there is no mention of how much the service fee actually costs. Most home warranty companies disclose their service fees directly on their websites, allowing homeowners to compare companies easily.
Keep in mind that a cheaper service fee does not necessarily mean that the company is better. Many other factors should play into your decision, so make sure to look at the monthly/annual costs, coverage tiers, contract length, etc., before making a firm decision.
Additionally, there is no information on the company's website regarding how long a contract with Reliable Home Warranty lasts. Most home warranty companies have one-year contracts, but others offer month-to-month options. Since it is not on the website, you'll have to contact the company directly for this information.
Lack of an Online Portal
While you can submit a claim 24/7, you have to do so by calling or contacting the company via email. Many other home warranty providers allow consumers to easily submit their claims via an online portal.
An online portal or app is an excellent way for customers to conveniently view their coverage information and submit a claim without disrupting their day or waiting days/weeks for a reply.
Company Assigns Technicians
Reliable Home Warranty assigns a technician to your home after you submit a claim. This may be a good thing for those new to an area or homeowners not particular about their service technician, but it's not ideal for homeowners who prefer to work with a specific third-party contractor that they know and trust.
The Bottom Line
Reliable Home Warranty appears to be a reliable home warranty provider that offers two protection plans with a decent amount of coverage. That said, if you want to know more about pricing, contract lengths, service fees, etc. you’ll have to put in some work and either call or contact them via email.
The company’s claims department is available 24/7, so you won’t have to worry about when to file. Just keep in mind that if you prefer to work with a specific contractor/service technician, this company is probably not for you.
Reliable Home Warranty assigns a technician from its approved network, so you don't get much of a say on who repairs/replaces your appliances.
Some homeowners prefer this because it takes the stress out of finding a reliable and trustworthy contractor. However, some homeowners prefer to hire a service technician they have worked with in the past and feel comfortable with.
