OneGuard: Read 2,097 User Reviews From Real Homeowners

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Verified Customer

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Steve Sun City West, AZ

Plumber was phenominal , but I called no help from One Guard, wife called plumber here in an hour and cleared drain!

3 years ago

Reply from OneGuard

Dear Steve, Thank you so much for the 4 star review and positive comments regarding your service experiences with OneGuard Home Warranties and our contractor! Providing timely and quality repairs completed by friendly service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you have received. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you again. OneGuard Home Warranties

Mar. 3rd, 2021

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Verified Customer

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Safwan San Antonio, TX

Good customer service. Always available to help. Easy to call or place service orders.

3 years ago

Reply from OneGuard

Dear Safwan, Thank you so much for the 5 star review and positive testimony regarding your customer service experiences OneGuard Home Warranties! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you! On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you soon. OneGuard Home Warranties

Feb. 25th, 2021

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Verified Customer

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Gloria Sheppard Grand Prairie, TX

The customer service is great, they take care of setting your appointments promptly.

3 years ago

Reply from OneGuard

Dear Ms. Sheppard, On behalf of the entire team, thank you so much for 5 star rating and kind remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you again soon. OneGuard Home Warranties

Feb. 25th, 2021

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Verified Customer

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Robert Hill Sun City West, AZ

trustworthiness, punctuality, friendly, link with reliable companies, great listening and knowledge

3 years ago

Reply from OneGuard

Dear Mr. Hill, Wow! Thank you so much for the 5 star review and providing such amazing feedback regarding your customizer service experiences with OneGuard Home Warranties! Your satisfaction, and providing a level of service that exceeds your expectations is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. On behalf of the entire team, thank you again for entrusting OneGuard! We truly value your business and look forward to serving for many years to come. OneGuard Home Warranties

Feb. 15th, 2021

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Verified Customer

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Laurence Bond Phoenix, AZ

Always have been timely and repaired or replaced any issues we have had üòç

3 years ago

Reply from OneGuard

Dear Mr. Bond, Thank you so much for the 5 star review and such kind remarks regarding your service experiences with OneGuard Home Warranties! Providing expedient service and accurate repairs from reliable service technicians is our top priority, and it is always our pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your continued business of 8 years and look forward to serving you for years to come. OneGuard Home Warranties

Feb. 5th, 2021

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Verified Customer

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Jesse Compian Maricopa, AZ

Professional , Friendly and Resolved my repair in a very timely manner. 3 communication

3 years ago

Reply from OneGuard

Dear Mr. Compian, Thank you so much for the 5 star review and providing such kind remarks regarding your recent customer service experiences with OneGuard Home Warranties and our professional contractors! Our number one goal is your satisfaction, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Feb. 5th, 2021

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Verified Customer

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Lin Bugaj Keller, TX

Sadly, two of the three calls for service did not resolve our issues. We had to call other plumbers to resolve the problems.

3 years ago

Reply from OneGuard

Dear Ms. Bugaj, Thank you for allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we regret your frustration regarding the past service request for the plumbing system. Please know repairs are guaranteed for 30 days after completion, and we are available 24/7, 365 days a year to offer our personal assistance in the moment. We appreciate the opportunity to provide you with this information and truly hope it helps. OneGuard Home Warranties

Feb. 8th, 2021

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Verified Customer

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Janice DeRemer Sun City, AZ

Have never had a problem with them. When I put a request in they are right on top of it!

3 years ago

Reply from OneGuard

Dear Ms. DeRemer, Thank you so much for the 5 star review and positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you again soon. OneGuard Home Warranties

Jan. 28th, 2021

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Verified Customer

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Courtney Peoria, AZ

Whenever we've had to file a work order, they have taken care of the issue with no problem.

3 years ago

Reply from OneGuard

Dear Courtney, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your customer service experiences! Your satisfaction is our top priority and we take pride in remaining accessible and providing assistance in the moment to our valued homeowners 24/7, 365 days a year. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

Jan. 28th, 2021

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Verified Customer

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pat asta Sun City West, AZ

Great coverage! I have called them for various problems - always solved to my satisfaction.

3 years ago

Reply from OneGuard

Dear Ms. Asta, Thank you so much for the 5 star review and such amazing testimony regarding your customer service experiences with OneGuard Home Warranties! OneGuard strives to provide the most comprehensive coverage in the industry and best-in class service, and we truly value your satisfaction with the warranty process. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 4 years and look forward to serving you for many years to come. OneGuard Home Warranties

Jan. 28th, 2021

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Verified Customer

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Ali Othman Litchfield Park, AZ

Excellent, always there when needed. I have close to a dozen properties with them.

3 years ago

Reply from OneGuard

Dear Ali Othman, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind that you deserve. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Jan. 25th, 2021

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Verified Customer

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Stacey Bedford, TX

The site is easy to navigate, customer service is quick in responding and they are very friendly.

3 years ago

Reply from OneGuard

Dear Stacey, Thank you so much for the 5 star review and positive feedback regarding your service experiences with OneGuard Home Warranties. We are happy that you found ease in navigating the online customer portal, and it is always our pleasure to provide swift resolution on your behalf. Your testimony is exactly what we strive to do! Thank you again for the opportunity. We truly look forward to serving you in the future. OneGuard Home Warranties

Jan. 25th, 2021

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Verified Customer

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Becky

They have partnered quality contractors who are quick to respond to a repair and do great work.

3 years ago

Reply from OneGuard

Dear Becky, Thank you so much for the 5 star review and positive testimony regarding your service experiences with OneGuard Home Warranties and our quality service contractors! Providing best-in-class service, completed by fast and friendly professionals, is exactly what we strive for as your home warranty provider, and we are excited to hear that this has been your experience. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 14th, 2020

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Verified Customer

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Adams Fumiko

We have had OneGuard for three years. They have given us prompt, courteous and dependable service.

3 years ago

Reply from OneGuard

Dear Mr. Fumiko, On behalf of the entire team, thank you very much for the 5 star review and providing such thoughtful testimony regarding your spectacular customer service experiences with OneGuard Home Warranties! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs and provide the peace of mind you deserve, and we always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your continued business of 3 years and look forward to serving you for many years to come. OneGuard Home Warranties

Dec. 15th, 2020

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Verified Customer

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David Gonzalez

I have used this policy 3 times year. Each time I needed their help they have been there.

3 years ago

Reply from OneGuard

Dear Mr. Gonzalez, Thank you for your 5 star review and remarks regarding your service experiences with OneGuard Home Warranties! Exceeding your expectations is our goal and we are overjoyed to hear about your experience. This is exactly what we strive for as your home warranty provider! On behalf of the entire team, thank you again for choosing OneGuard. We deeply appreciate your business and look forward to serving you again. OneGuard Home Warranties

Dec. 14th, 2020

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Verified Customer

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Renae Duncan

They are hit or miss with contractors they send out for service. The last one (for carpet and tile/grout cleaning was average at best!

3 years ago

Reply from OneGuard

Dear Ms. Duncan, Thank you for taking a moment to submit a review regarding your experiences with OneGuard Home Warranties and our contractors. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners, and we regret any dissatisfaction you have experienced with the services you have received. Please know we are available 24 hours a day to help you in the moment and we always welcome your transparency. Thank you again for entrusting OneGuard with all your home warranty and home services needs over the last 9 years. We appreciate your continued business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 11th, 2020

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Verified Customer

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Kelly Karr

They have always been helpful and get a new vendor for me when a bad one comes out

3 years ago

Reply from OneGuard

Dear Mr. Karr, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your customer service experiences over the last 6 years! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 4th, 2020

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Verified Customer

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Not important.

They are not the company they once were. Their annual fee has gotten out of site compared to other warranty companies and they do the cheapest fix.

3 years ago

Reply from OneGuard

Dear Not important, Thank you taking the time to review OneGuard Home Warranties and provide feedback. It is always our goal to exceed the expectations of our valued homeowners while offering comprehensive coverage, quality repairs and keeping premium costs competitive, and we regret your displeasure. Please know our wonderful sales representatives are happy to talk through your options to ensure you are receiving service at a rate that best fits your needs. On behalf of the entire team, thank you for entrusting OneGuard. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 25th, 2020

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Verified Customer

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Les Bell

Quality of professionals; both at OneGuard and the contractors that they send to my home.

3 years ago

Reply from OneGuard

Dear Les Bell, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for entrusting OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 1st, 2020

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Verified Customer

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Jane Sass

I have never had a problem with a service request not being fulfilled to my satisfaction.

3 years ago

Reply from OneGuard

Dear Ms. Sass, Thank you so much for the 5 star review and providing such thoughtful feedback regarding your positive customer service experiences with OneGuard Home Warranties! Customer satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and provide the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you again in the future. OneGuard Home Warranties

Nov. 25th, 2020

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Verified Customer

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Arlen Donner

I have been with One Guard for years and they have handled my needs and taken good care of me

3 years ago

Reply from OneGuard

Dear Ms. Donner, Thank you so much for the 5 star rating and review regarding your service experiences with OneGuard Home Warranties! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we take great pride in providing you you with the peace of mind you deserve. On behalf of the entire team, thank you again for choosing OneGuard the past 16 years! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 23rd, 2020

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Verified Customer

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Natalie

They are a great home warranty company and have always done a good job taking care of our home.

3 years ago

Reply from OneGuard

Dear Natalie, On behalf of the entire team, thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. Thank you again for choosing OneGuard! Please know we truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 23rd, 2020

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Verified Customer

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Joseph Beykirch Scottsdale, AZ

Excellent service and qualified contractors. They are very responsive and attentive.

3 years ago Edited January 10, 2024

Reply from OneGuard

Dear Mr. Beykrich, Thank you so much for the 5 star review and outstanding remarks regarding your positive customer experiences with OneGuard Home Warranties and our service contractors! Our number one priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for the positive feedback! We truly value your loyal business and look forward to serving you again in the future. OneGuard Home Warranties

Nov. 23rd, 2020

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Verified Customer

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Shirley Serey

Very responsive. Professional vendors who come in a timely manner and fix the problem.

3 years ago

Reply from OneGuard

Dear Ms. Serey, Thank you so much for the 5 star review and such positive comments regarding your recent service experience with OneGuard Home Warranties and our service contractors! It is always our intent to provide swift resolution performed by friendly and dependable professionals, and it makes us extremely happy that this has been your experience. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and loyalty, and look forward to serving you for many years to come. OneGuard Home Warranties

Nov. 25th, 2020

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Verified Customer

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Jim Y

They have friendly people and offer quick service. I have recommended them to a number of my friends

3 years ago

Reply from OneGuard

Dear Jim, Thank you so much for the 4 star review and outstanding remarks regarding your positive customer experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Nov. 13th, 2020

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Verified Customer

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Jerilyn Merrill

They come out to my house very quickly when I have a problem with an appliance and do a nice job !

3 years ago

Reply from OneGuard

Dear Mrs. Merrill, Thank you so much for the 5 star review and wonderful testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist in providing you with efficient service and the peace of mind you deserve. On behalf of the entire team, thank you again! We truly value your loyal business of 10 years, and look forward to serving you again in the future. OneGuard Home Warranties

Nov. 19th, 2020

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Verified Customer

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Ken Davidson

Ease of requesting service, professionalism, coverage, price, customer service, etc. All great!

4 years ago

Reply from OneGuard

Dear Mr. Davidson, Thank you so much for the 5 star review and positive feedback regarding your service experiences with OneGuard Home Warranties! We are happy that you found convenience and ease in creating a service request and overjoyed with the opportunity to provide you with all your home warranty and home services needs. Your testimony is exactly what we strive to do, and we appreciate the opportunity. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Nov. 6th, 2020

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Verified Customer

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Yvette M

They always follow through with what they say. They have phenomenal customer service.

4 years ago

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Verified Customer

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Mayra

They are quick and easy to work with. They get ahold of a company as soon as they can.

4 years ago

Reply from OneGuard

Dear Mayra, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review and such positive testimony regarding your customer service experiences! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 5th, 2020

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Verified Customer

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Lenny

They assist in getting the best possible company to fix the covered item within my home

4 years ago

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Verified Customer

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Laura Scottsdale, AZ

Christopher S was great to work with. He was efficient and very helpful when it came to renewing my warranties.

4 years ago Edited January 10, 2024

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Verified Customer

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Janette Gentry

Use them personally and recommend to clients! Always professional and take care of us!

4 years ago

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Verified Customer

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Ellen Normoyle

Very quick and so far have covered everything. I have recommended them to a few friends already.

4 years ago

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Verified Customer

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Lisa LeMaster

OneGuard is professional, dependable, and timely. They cover some things that other companies do not.

4 years ago

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Verified Customer

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Jerold Secondine

They stand behind their warranty. They have even covered things that aren't in the contract.

4 years ago

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Verified Customer

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Beth

Quick and easy to schedule appointment and professional, efficient contractors completing the job.

4 years ago

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Verified Customer

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clinton carnell sr

First attempt at dealing with them was a maddening experience because of the agent. Second attempt was a good experience because of the agent.

4 years ago

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Verified Customer

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Renee Barbe

The end quality of work was great. Just took a while to get in touch with someone who could approve repairs.

4 years ago

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Verified Customer

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Carol Frasier

First time was horibble, But the second time was excellent and Warz Mechanial was great

4 years ago

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Verified Customer

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Lois Malone

They are a good company but you need a good rep to help when needed mine is Melanie B.

4 years ago

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Verified Customer

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Philip kuhn

Mostly the service provided has been good but recently not so good. I still have a repair incomplete as of 9/15/20 which has been ongoing for 2

4 years ago

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Verified Customer

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Lindsay Klotz

Quick response, professional, understanding and kind, efficient with scheduling.

4 years ago

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Verified Customer

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Anonymous

Service was performed quickly and work was complete within a couple of days of notification.

4 years ago

Reply from OneGuard

Dear Anonymous, Thank you so much for the 5 star review and amazing testimony regarding your service experiences with OneGuard Home Warranties! We continuously strive to provide top of the line service performed by friendly professionals and we are absolutely thrilled that this has been your experience. On behalf of the entire team, welcome to OneGuard! We truly value your business and look forward to serving for years to come. OneGuard Home Warranties

Nov. 14th, 2020

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Verified Customer

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Sandra Hawks Las Vegas, NV

They use competent service people. They are 3 for 3 in providing good prompt service.

4 years ago

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Verified Customer

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Wayne Paradise Valley, AZ

I wish they covered a/c replacements instead of piece meal. It's very inconvenient if you have issues in the summer.

4 years ago

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Verified Customer

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Hubert Rego Hightstown, NJ

The problem was resolved with in a few hours the same day. Quick job done very efficiently

4 years ago

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Verified Customer

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Vanja Gaither Arlington, TX

Fast response to resolving issue. Great follow up. Qualified service providers. Excellent value.

4 years ago

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Verified Customer

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SC Gray Phoenix, AZ

Good overall coverage, great customer service, prompt appointments, competent contractors

4 years ago

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Michael Venezia

Michelle N was immediately handling my issues. Complete professional Very Knowledgeable And was very driven to making us a Happy Client Thank you One Guard

1 year ago

Reply from OneGuard

Dear Mr. Venezia, Thank you so much for the 5 stars regarding your customer service experiences with OneGuard Home Warranties and Michelle! Your satisfaction is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Please know Michelle loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 6th, 2023

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D.R. Couch Fort Worth, TX

PLEASE whatever you do, choose another home warranty company. This is coming from a realtor and I have referred and purchased numerous plans with them for my clients. They have poorly performed on several cases for my clients but I was able to resolve it. Now they came for me this time. I had a request in to repair my range which is a luxury brand. After waiting two months I get an email saying they don't have any servicers in their network to service so I should have it repaired on my own. But they sent me a list of about 50 contractors in the area that I COULD NOT USE per them. There was literally no one off their list that could service my range. So I coughed up the $1200 to have it repaired on my own. I cancelled my plan because they have gone so down hill it's ridiculous. They charged me a $50 cancellation fee. Their escalations group NEVER returns my calls and they lie and say they did and left a message. So I have been unable to resolve this with them. They are LIARS! They block you from actually having things covered under you warranty repaired. I am forwarding a complaint to the BBB at this time to get them in line. DO NOT USE THIS COMPANY!

1 year ago

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