Guard Home Warranty Reviews
3.3
5.3
Overall Score
Verified Customer
Review Source
Carolyn Cincinnati, OH
My garage door opener wasn’t working and I couldn’t get straight information of I needed to get the company to set an appointment. With the limit of the air conditioning and furnace will get you nowhere. The customer service is phony.
5 years ago
Reply from Guard Home Warranty
Carolyn, we are sorry that your experience was not positive. We have very competitive limits on HVAC claims within the industry. We're sorry we couldn't get you the response you needed in a time that seemed reasonable to you. We appreciate your feedback.
Sep. 3rd, 2020
Verified Customer
Review Source
Jessica Indianapolis, IN
If I were in the position to choose and buy another home warranty, I would choose another company. The support is not there. When I reached out for information on what is covered and how to access it, my phone calls were ignored.
5 years ago
Reply from Guard Home Warranty
Jessica, we apologize that you haven't received the information you need to fully understand your warranty. Please give us a call at 800-600-5129 to rectify this situation.
Sep. 1st, 2020
Verified Customer
Review Source
Anonymous Grand Rapids, MI
Up until the last the encounter, they were doing pretty well. Several months ago, I needed my furnace replaced and it went fine but I couldn’t get them to pay for the bill.
5 years ago
Reply from Guard Home Warranty
Thank you for your feedback. Unfortunately, we can only pay out on claims that are covered by the contract. Thank you for your feedback, our customer service team will take a look into what happened. Thanks!
Sep. 3rd, 2020
