Guard Home Warranty Reviews

I've been in the real estate industry for over 23 yrs and have recommended warranty companies during this time. My daughter had a legitimate claim about her central air. The technician said a repair couldn't be performed due to the unit being obsolete. Meaning she had to have a new unit costing $8000. The coverage is maxed out at $2500. Which was expected per the contract. The issue is they only want to reimburse her for the part of $1700. Most of the other companies I deal with give you the max allowance of coverage when this is the issue. There are better coverages out there that allow much more for replacement costs., and I've experienced this firsthand with my clients. There was no resistance to covering claims. I will not recommend this company to any of my clients and agents.

Terrible customer service. They find loopholes to not cover your claims. They do nothing to help customers. You also have to call back multiple times to get reimbursement checks.

I do not believe this home insurance exists to do what it’s supposed to do. I have called them on three different occasions and they do not honor any of your requests. The customer service agent is the worst, she is always confused and denies every single claim. The last straw was a plumbing issue in which they spoke to the contractor, only for her to send an email claiming it only covers when leakage is either by frozen pipe or wear. If you are looking for a home insurance plan, run don’t walk away from Home guard. I don’t leave reviews no matter how poor a service is, but this is the worst i have ever experienced

Buyer beware. Hopefully this “squeaky wheel gets the grease” I paid for the Top Tier policy. The most expensive “VIP” policy. Within a month of my home purchase, I had a runaway boiler issue that resulted in very minimal repair work needed (a relief valve, expansion tank and a few copper solder points). Probably around 4-5 hundred bucks. The two pipes needing ‘sweating’ took about 4 minutes. Guard Home Warranty immediately began with the “Red Tape Parade” asking me to jump through all their ridiculous hoops. I tried. After every hoop I jumped through, two more hoops would arise. In addition to this, I found out that they don’t cover 3/4 of the repairs needed. They piece-meal their policies so that you’re responsible for any of the pricy items for your particular job. I also learned that they wouldn’t cover certain things, like my AC System because it’s a split system with several units throughout the home. I had another Home Warranty company nearly two decades ago on a new home I purchased. The one and only claim was honored without incident (water heater replaced). Definitely think twice before going with Guard Home Warranty. I’m sure there are still reputable Warranty Companies out there, but GUARD is NOT one of them. Learn from my mistake. God Bless America.

DO NOT PURCHASE THIS HOME WARRANTY!!!!!! THEY TAKE YOUR MONEY AND NEVER WILL REPAID ANYTHING!