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Guard Home Warranty Reviews

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5.4

Overall Score

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3.5

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14 Reviews

Review Breakdown

5 grade

43%

4 grade

7%

3 grade

14%

2 grade

21%

1 grade

14%

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Kerrie Reid

Guard Home Warranty - Deceptive and Unreliable We took out an $800 per year policy with Guard Home Warranty for peace of mind when purchasing our new home. Our claim was resolved by a service manager.

1 month ago Edited November 19, 2024

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Fawzia Alabi

I do not believe this home insurance exists to do what it’s supposed to do. I have called them on three different occasions and they do not honor any of your requests. The customer service agent is the worst, she is always confused and denies every single claim. The last straw was a plumbing issue in which they spoke to the contractor, only for her to send an email claiming it only covers when leakage is either by frozen pipe or wear. If you are looking for a home insurance plan, run don’t walk away from Home guard. I don’t leave reviews no matter how poor a service is, but this is the worst i have ever experienced

3 months ago

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Alicia Goshen, IN

I like it because we can choose any contractor we want, we don’t have to just use anybody. It’s been great. We called and they were able to do the work over the phone.

4 years ago

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Reply from Guard Home Warranty

Alicia, thank you for the positive feedback! We are happy to help.

Sep. 1st, 2020

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Carolyn Cincinnati, OH

My garage door opener wasn’t working and I couldn’t get straight information of I needed to get the company to set an appointment. With the limit of the air conditioning and furnace will get you nowhere. The customer service is phony.

4 years ago

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Reply from Guard Home Warranty

Carolyn, we are sorry that your experience was not positive. We have very competitive limits on HVAC claims within the industry. We're sorry we couldn't get you the response you needed in a time that seemed reasonable to you. We appreciate your feedback.

Sep. 3rd, 2020

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Drew/Rosalina Wichita, KS

It was easy to get information and to get signed up. We are super grateful that our questions have been answered fairly quickly.

4 years ago

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Reply from Guard Home Warranty

Drew and Rosalina, we are happy to hear that we were able to answer any questions that you may have had. Thank you for the positive feedback!

Sep. 1st, 2020

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Jessica Indianapolis, IN

If I were in the position to choose and buy another home warranty, I would choose another company. The support is not there. When I reached out for information on what is covered and how to access it, my phone calls were ignored.

4 years ago

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Reply from Guard Home Warranty

Jessica, we apologize that you haven't received the information you need to fully understand your warranty. Please give us a call at 800-600-5129 to rectify this situation.

Sep. 1st, 2020

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Tony Pittsburgh, PA

Guard home warranty has the necessary items that my clients need. guard home warranty is always number one when it comes to my customer service and Guard will always give me a local representative like Naomi K to make sure that all my calls are returned in an orderly fashion for my clients.

4 years ago

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Reply from Guard Home Warranty

Tony, we are so glad that you have taken care of so well! Please reach out to us should you need anything. Thank you for the positive review!

Sep. 29th, 2020

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Rocky Verteramo South Bend, IN

Great company and great people! Quick to respond to questions and warranty features are the best I've found! I am a realtor and recommend Guard Home Warrant to all of my clients

4 years ago

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Reply from Guard Home Warranty

Rocky, thank you for such wonderful feedback! We are here to assist you and your customers when the need arises.

Sep. 30th, 2020

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Tucker La Porte, IN

When we bought our home, it was paid for. It seems like if there was an issue with the home that we could not fix, they would cover a lot.

4 years ago

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Reply from Guard Home Warranty

Tucker, you are correct! If you have an issue with a system or appliance, please don't hesitate to reach out and file a claim with our team. We look forward to serving you.

Sep. 3rd, 2020

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Anonymous Grand Rapids, MI

Up until the last the encounter, they were doing pretty well. Several months ago, I needed my furnace replaced and it went fine but I couldn’t get them to pay for the bill.

4 years ago

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Reply from Guard Home Warranty

Thank you for your feedback. Unfortunately, we can only pay out on claims that are covered by the contract. Thank you for your feedback, our customer service team will take a look into what happened. Thanks!

Sep. 3rd, 2020

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Dissatisfied Customer Camarillo, CA

Buyer beware. Hopefully this “squeaky wheel gets the grease” I paid for the Top Tier policy. The most expensive “VIP” policy. Within a month of my home purchase, I had a runaway boiler issue that resulted in very minimal repair work needed (a relief valve, expansion tank and a few copper solder points). Probably around 4-5 hundred bucks. The two pipes needing ‘sweating’ took about 4 minutes. Guard Home Warranty immediately began with the “Red Tape Parade” asking me to jump through all their ridiculous hoops. I tried. After every hoop I jumped through, two more hoops would arise. In addition to this, I found out that they don’t cover 3/4 of the repairs needed. They piece-meal their policies so that you’re responsible for any of the pricy items for your particular job. I also learned that they wouldn’t cover certain things, like my AC System because it’s a split system with several units throughout the home. I had another Home Warranty company nearly two decades ago on a new home I purchased. The one and only claim was honored without incident (water heater replaced). Definitely think twice before going with Guard Home Warranty. I’m sure there are still reputable Warranty Companies out there, but GUARD is NOT one of them. Learn from my mistake. God Bless America.

1 year ago

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Daniel & Marylin White Pigeon, MI

A list of possible vendors should be available so they can choose better. That would streamline the process.

4 years ago

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Reply from Guard Home Warranty

Daniel and Marylin, thank you so much for your feedback. We pride ourselves on allowing the homeowner to choose their own contractor, however, we do have a list of high-quality contractors for a referral. We will make sure to offer the list when reasonable. Thanks!

Sep. 3rd, 2020

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Jessica Lebanon, IN

They explained everything very well and made the process very seamless.

4 years ago

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Reply from Guard Home Warranty

Jessica, thank you for the positive feedback! We are glad we were able to help.

Sep. 1st, 2020

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Kristen Olsen ,

The option to choose your own contractor is nice. The peace of mind knowing my clients are covered should they experience a mechanical failure.

4 years ago

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Reply from Guard Home Warranty

Kristen, thank you for the positive feedback. We believe allowing our customers to choose their own contractor is crucial. We are always happy to take care of you and your customers!

Sep. 30th, 2020