FPL Home
Author: Kalicia Bateman
FPL Home offers home warranty and other protection plans throughout the United States. The company's home warranties have competitive coverage and can be customized to include additional appliances or systems.
FPL Home stands out in the industry for its additional protection plans administered by HomeServe®. These protection plans offer coverage for specific home systems like water and sewage pipes, electrical wiring, and air conditioning and heat pump.
Targeted offerings like these are not common for the home warranty industry. If you're primarily interested in coverage for a specific home system, these targeted plans can be beneficial.
The home warranty company offers helpful information online about its contracts: cost, coverage limitations, length, and cancellation policy. This level of transparency is helpful.
Despite these attractive features, FPL Home has some limitations. For example, the website offers minimal information about its responsiveness to claims and does not have many customer reviews on BestCompany.com.
As you consider FPL Home warranties or protection plans, ask questions to learn more about the company's claims process.
FPL Home is an unregulated subsidiary of Florida Power & Light Company.
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Pros
- Competitive Home Warranties
- Additional Protection Plans
- Helpful Contract Information Online
- Flexible Cancellation Policy
Competitive Home Warranties
If you're looking for a home warranty, you'll find two competitive options through FPL Home:
- Appliances Warranty Plus — covers clothes dryer, washing machine, dishwasher, built-in microwave, kitchen refrigerator, cooking range, oven, stovetop, in-sink garbage disposal, trash compactor, and built-in exhaust vent and attic fans. It also covers home systems: water heater, sump pump, electrical, and plumbing. You'll also benefit from food loss protection.
- Home Warranty Plus — offers the same coverage as the Appliances Warranty Plus and includes central heating and air conditioning, ceiling fans, and the garage door opener. Homeowners also benefit from emergency lodging reimbursement.
The Appliances Warranty Plus plan costs $39.99 per month. The Home Warranty Plus plan costs $49.99 per month. The service fee is $75 per call. You'll pay this amount when you make a claim and receive a service visit from a technician.
To both of these plans, you can add more coverage for other appliances and systems:
- Additional Central Heating and Air Cooling Systems
- Additional Garage Door Opener
- Central Vacuum
- Pool/Spa Equipment
- Septic System / Sewage Ejector Pump
- Septic Tank Pumping (1 or 2 Compartment Tanks)
- Standalone Appliance Freezer
- Standalone Appliance Ice Maker
- Standalone Appliance Refrigerator
- Water Softener / Purification System
- Well Pump
Remember that exclusions apply, so read the sample contract online to ensure you have a clear sense of the coverage you're buying.
The above plans are for homeowners. However, FPL Home also works with real estate agents, home buyers, and home sellers on home warranties. For more information on these options, you'll need to contact FPL Home directly.
Additional Protection Plans
Beyond home warranties, homeowners can find targeted protection plans for specific home systems, including water and sewage plans, air conditioning and heat pump plans, interior and exterior electrical wiring plans, and surge protection plans. FPL Home also offers surge protection plans to businesses and landlords.
Offering these targeted plans makes FPL stand out from other home warranty companies. If you're concerned about a specific system in your home, these targeted plans make it easy to get protection.
Helpful Contract Information Online
Many of the contracts offered by FPL Home are 12 months long. Many contracts include a 30-day waiting period for claims at the beginning of the term. Some include a 30-day money-back guarantee. Some contracts also renew automatically.
With its home warranty plans, you can select a payment schedule: monthly, 1-year, 2-year, or 3-year. Discounts are available with the 2-year and 3-year payment schedules.
Beyond information on contract length, FPL Home offers sample contracts and includes information about what's not covered on its website. This information is useful to know as you evaluate whether a home warranty or protection plan would meet your needs.
Flexible Cancellation Policy
Some specifics of FPL's cancellation policies can vary by plan. Home warranty clients benefit from a flexible cancellation policy. You can cancel at any point without a cancellation fee.
Plan members can receive a full refund in the first 30 days minus claims. After the first 30 days, you'll receive 90 percent of a prorated premium minus claims.
Cons
- Insufficient Customer Reviews
- Limitations and Exclusions
- Minimal Information On Claims Process
- Limited Customer Service Phone Availability
Insufficient Customer Reviews
Best Company has not received many FPL Home reviews, so our understanding of the customer experience and how it compares to the industry is limited.
Limitations and Exclusions
Like other home warranty companies, FPL Home's plans come with limitations and exclusions. These vary by plan and covered item. FPL Home makes this information easy to find as you review plan details further on its website.
Minimal Information On Claims Process
While FPL makes it easy to file a claim online or over the phone, its website offers limited information about its response times to claims. This information is helpful to have as you make a purchase decision because it demonstrates the helpfulness and service value offered by a company.
Limited Customer Service Phone Availability
In most cases, phone calls are limited to specific hours for claims. However, the following repair lines are open around the clock:
- Water heating and plumbing protection
- A/C and heating protection
- Electrical line coverages
Since problems with any of the above home parts can be serious, having access to support at all times offers further peace of mind for your home.
The Bottom Line
FPL Home is worth considering for its competitive home warranty offerings and targeted protection plans. With these offerings, you can find good options to cover home appliances and systems.
As you review plans, note limitations and exclusions to fully understand the coverage you're buying. FPL Home makes this information accessible online. You'll also want to ask questions about the company's responses to claims.
Additional customer insight would be beneficial for gauging how well FPL Home treats its clients and how the company's customer experience compares to the industry averages.
