Super Home Warranty is a company cofounded by Jorey Ramer and Ryan Donnelly and based in San Francisco, California. Unlike many home warranty companies, Super provides home maintenance services and appliance upgrade help in addition to service for appliance and systems breakdowns.
Super aims for a transparent claims process and excellent customer service.
Super has three plans: Secure, Signature, and Lux. All three provide a broad range of coverage for several appliances and systems.
The Secure plan offers a lot for its $64 per month price tag. You can expect a Secure plan to cover these appliances, systems, and services:
A customer of the Signature plan receives some additional coverage for $75 per month. In addition to all of the features of the Secure plan, the Signature plan adds these items for the cost:
The Lux warranty plan is $119 per month. In addition to the coverage from the Secure and SIgnature plans, it contains several extra features:
If you want a feature from an upgraded plan, but you don’t need everything the warranty covers for the added monthly fee, you can choose optional coverage. You can choose to pay a little more to add these items and features:
Many warranty providers don’t give these a la carte options; many providers give you less for a basic coverage plan. Super Home Warranty appears to be about adding value to customer plans.
Many warranty providers will not cover known or unknown pre-existing conditions, meaning if your appliance was faulty before signing the contract for a plan, the appliance’s condition won’t be covered. Many home warranty companies will blame an unknown pre-existing condition for a problem and refuse to cover it.
Thankfully, Super Home Warranty will cover any unknown pre-existing conditions. If you opt for a home inspection to document any known issues, the coverage of unknown conditions can be a great benefit you won’t find with many other competitors.
Super Home Warranty allows customers to choose their own technician or use one of Super’s selected service providers. Reviewers in the home warranty category sometimes complain that the technicians their warranty provider contracts are not helpful or experienced, so this may resolve the issue for customers who’d prefer to do their own homework on who’d they’d like as a technician.
Homebuyers can expect a one-year contract when they choose a Super home warranty. However, if a customer doesn’t like a plan, he or she can cancel with thirty days’ notice and receive a prorated refund.
Super Home Warranty covers several majors cities such as Austin, Dallas, Houston, Baltimore, Chicago, and Phoenix, but it’s not available everywhere.
Warranty companies need time to expand their reach nationwide, so it’s likely that Super will grow with time.
Super Home Warranty’s service fee is $75, which is on the higher end for the industry. All maintenance and repair visits from a technician will have this co-pay.
Service visits on the lower end are usually $50, but keep in mind that even a $75 service fee from a home warranty provider is cheaper than many technician visits without warranty coverage.
Super doesn’t allow you 24/7 claims processing. Many other competitors allow you to file a claim day or night, and some even have on-call technicians available weekends and holidays. If something breaks after hours, Super won’t be able to help you for that time frame.