Name: Select Home Warranty
Rating: 1.2

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Tara Lacic Lewisville, TX

I just signed up for the platinum plan today, so I can’t rate them on their performance yet, but I am happy with the price, coverage and copay that I am getting with them, compared to other companies that I have used.

4 years ago

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Joe Corvello Evans City, PA

I contacted the service desk with an issue with me water heater. Service rep was prompt to get my claimed filed and to find a local technician to service my problem. Great service and friendly customer service.

4 years ago

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Bessie L. Talley El Dorado, AR

Return of reimbursement is SLOW the information is readily received and they will tell you it has been taken care of and you call back weeks later and it's like you are just starting over, I work M-F and do not appreciate to have to keep checking on a claim, this is just another thing I do not have tie to keep up with and I'm payinf for this service.

4 years ago

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JAZMEN YOUNGBLOOD Clarksville, TN

I needed to find my contract which was emailed a while ago and within less than 5 minutes my information was verified, I got the email, I was told a hard copy would be st my house in 3-5 days and I was off the phone!!

4 years ago

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Maurice Wilson North Little Rock, AR

The representative took my call was concerned about my problem and very professional the Technician was top of the line he knew his job and was a pleasure to talk to my overall experience was a 10 ********** Thanks

4 years ago

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Karen Davis Savannah, GA

I have a ceiling fan in my master bedroom that has 3 speeds. The HIGH speed began to function as MEDIUM; the MEDIUM as SLOW, and the SLOW is almost non-existent. So I called Select Home Warranty to have it repaired/replaced. They denied my claim because "the fan is STILL FUNCTIONING". Apparently, unless the fan dies totally, they will not repair it. The contract states: "6.3.8. Ceiling Fan. This Agreement covers all modules, components and parts of ceiling fan affixed in the covered home necessary to its functionality. " Apparently, functionality is not considered gone even though it has LOST FUNCTIONALITY for the speeds it offers. Talk about double-talk rip-off. I feel really stupid for buying into this plan for 3 years. Would love to talk to the salesman who convinced me to go for 3 years.....

4 years ago

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Kathleen D Deven The Villages, FL

Great conversation with Agent Daniel. He did not push me into purchasing any contract. I allowed him to explain the benefits of a 5 yr long term contract, which I found to be the best deal.

4 years ago

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Nelson Carlo Howell Township, NJ

My call to SHW to cover my appliances in my home was handled very professionally and efficient by Jonathan S.i am more than satisfied with my coverage. I feel well very protected. Thank you!!

4 years ago

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Sam Lihue, HI

Very slow to assign a technician. Also the technician's they assign are flaky. After you log a claim, they will ask you to call you which defeats the purpose of an online claim process. I have warranty with my other houses with other warranty companies and I find SHW's process to be pretty crappy. With the other companies I get a technician assigned within 5-10 minutes and normally instant when you log an online claim. Process with SHW - Log a claim - Get an email from them Asking to call them - Call them - Basically they just verify everything you put on the online claim (What's the point) - Tell you- you will get an email - No email - you follow up - Tell you that you will get a technician in 48 hours - Finally get a tech - Tech doesn't call - Keep following up with Tech Contrast this with another company where I get a tech assigned nearly instantaneously and then a tech comes out either same day or next day and fixes the issue. I don't get why Select Home Warranty doesn't get that process. The warranty itself is great value but with the slow service it is worthless as I've just ended up getting other contractors do the work and paying them for it.

4 years ago

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Livia Pirsalehy New Orleans, LA

I made a claim to have my central heater repaired in February. They sent me a technician that took 3 weeks to try to fix the problem. My experience with the techs they send and I have had their insurance for 4 plus years is that they send people that are the cheapest and sometimes come in vehicles without a co. Logo. I usually end up getting my own company and then face another enormous problem getting reimbursed from select home warranty. They make you jump through a lot of hoops phone calls and email trying your patience to the max. Also they depreciate all appliances etc. I truly wonder if it is worth all the time spent and aggravation.

5 years ago

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Debbie Jordan Climax, NC

Select took my claim over the phone. Very pleasant transaction. The next day they called me back with a proposal which was satisfactory with me and my husband. The garbage disposal will be paid for but I must admit I didnt expect them not to install it which was a little disappointing . Overall good experience.

5 years ago

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Wayne Moody Indianapolis, IN

Sales person was knowledgeable and friendly enough but too aggressive. I mentioned several times that I wanted to talk it over with my wife but he just ignored my request and as a result I didn’t get two things that I needed coverage for our stand alone freezer and ice maker. I’m 67 years old and been married for 47 of those years and my wife and I always talk things over. The company I used in Georgia for 10 years I never had a claim to file but when we were selling our home one of the requests was a Home Warranty. Well I got a price from them but when I googled them I was terribly surprised with all the negative reviews that started with them denieing claims that homeowners had to go to great lengths to make them pay, so I went back and reviewed them further and they were way down the list while Select Home was at the top I called them and purchased at a higher price because I felt that my name was on this as well. But guess what when I googled this time in Indianapolis my old company was at the top. Select Home was third down but I went ahead and called them but now I’m not sure this was a good move. My old company gave me time to talk with my wife and even though the rateings had went down in Georgia from when I originally purchased my plan to being at the top in Indianapolis I feel that I might need to call them! I don’t like the old car dealer pressure techniques to sale. So now I feel somewhat confused. I will call them today and see how they respond to me adding these two things that will determine whether I stay or call my old company!!

5 years ago

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Donetta Westfield, IN

Select Home Warranty is a company that will take care of your home repairs in a timely way. Usually I can expect to receive an email the same day I submit a claim. It doesn't take long to schedule someone to come out and take care of the problem. Turn around time for repairs is usally within 2-3 days and I'm happy about that.

5 years ago

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AB Broussard, LA

From the time I called in, SHW sent over a guy with in 2 days. And he had my freezer fixed in less than 2 hours. He was very polite and professional. Even cleaned up after himself. Paid my deductible & I am a happy customer

5 years ago

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Marvin Cedar Hill, TX

I called because I hadn't received my contract and to update my account with a new card. Both Johnathan (Customer Serv.) and Abigail (Billing) were helpful in solving my issues. Johnathan emailed my policy within 2 minutes and Abigail update my account for future scheduled payments while allowing me to pay a current and future payment at one time.

5 years ago

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Tunnock Elizabethtown, KY

Kevin was very helpful. With getting me a good price that I can afford, I look forward to being with your company for many years to come. I just bought my house in November and I hope to having your company to service my needs. Thank you very much.

5 years ago

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Mandy Houston, TX

The customer service representative.was very kind and knowledgeable. 1 month ago I had to cancel my policy because I didn't close on a property. I found another property and was able to get the same discount and plan! I'm relieved and happy that it worked out

5 years ago

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Brian Warren Aledo, TX

The customer rep was very helpful and did what he could to earn our business. He explained everything well and was knowledgeable about their services. We plan on telling others about Select Home Warranty.

5 years ago

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shirley redford Downers Grove, IL

David was a Very polite young man. He explained everything very well and he answers my question without hesitation He knew what he was saying and doing I am a new customer , so I can’t give a review of the company

5 years ago

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Floyd Lewellen Mesa, AZ

Sam M was a tremendous help with my decision in purchasing a home warranty for my home. I recommend him to be the one to assist anyone in their finding a protection for the largest expense they acquire.

5 years ago

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Christopher Hayes New Braunfels, TX

My sign up was fast and professional. The sales agent ( Sam M.) was so nice and very knowledgeable. I would highly recommend this company if all their sales people are like Sam.

5 years ago

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Lisa Batie Covington, GA

I had an excellent experience with Select Home. My representative Sam M. was very knowledgeable and courteous. He made sure that any question about my plan was answered and gave me a great rate! Job well done!

5 years ago

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Ronda Godard

Quick response to quote. Knowledgeable customer service. Best rates with best coverage out there! Low rate for service call deductible and no hassle to get a real person that speaks English on the phone :)

5 years ago

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David Wyrick Dallas, TX

I spoke with Brad today to get a home warranty details for my house and for my buyer. He was very helpful to go over details and give me a good rate. Thank you and looking forward to do more business in the future.

5 years ago

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Alice Kay Peyton, CO

William worked to give me the best policy at the best price. In order to do that, he asked if I was a senior citizen and if my husband or I was in the military. His diligence was appreciated as we are on a fixed income.

5 years ago

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Kay Pewee Valley, KY

Kevin was very courteous and professional. He worked with me until we found a plan that would work for my household. I appreciate the time and effort Keving put into the call.

5 years ago

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K. Jackson Calera, AL

I requested a quote online. One of the reps from Select Home Warranty called me and was very helpful in answering all of my questions and concerns about buying a home warranty.

5 years ago

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Lucas Hernandez La Porte, TX

I've been with Select Home Warranty for a year now and had one claim that was handled quickly and professionally without issues. I'd recommend to others and will continue to use as long as I continue to have no problems getting any future claims accepted. Well done

5 years ago

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Kevin Gilmore Calera, AL

I just signed up with the company so I have not put in a claim yet. However the salesperson was very professional and knew his information. Price is very reasonable and the service fee might be the best out there.

5 years ago

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ronald buchler Downers Grove, IL

it was a quick and simple process, and i was offered an additional discount if i would take advantage of of a single payment. regular monthly payments are more withing my budget. The number of calls and email initially were a bit annoying.

5 years ago

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Alan Gonzales

Most of the people on my block have ordered a warranty from Select and with all the positive talk I too became a customer and my claims also are handled in a manner befitting of a great company.

6 years ago

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Joyce Argentos Austin, TX

I choose Select Home Warranty based on price and service charge for repairs. I did not however read section 10 of my policy only to find out that my washer and dryer are capped together so the company paid repairs in January 2018 and now when my machine needs repair after they accepted my claim I find out that there is only $14 left to repair the washer after I have paid for service call. Further more I found out that there is a 'cap' on my appliance ex:$500 for refrigerator and $2000 for AC. My suggestion is to read very carefully not just what is covered but to find out what the limits are and know repairs to any appliance is only two times within 'cap' and washer and dryer are considered one single appliance

6 years ago

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Barry Kraiem Blue Springs, MO

My timeline to repair was a one day waiting period for a service technician to fix my septic tank that ruptured. No complaints with the repair work or the service time limit. We would vouch for Select.

6 years ago

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Deborah Stipac Cambridge, MA

This is a great warranty product for a rental property. I don't want to worry about paying for repairs and this has came in handy on a number of small repairs around the house that are my responsibility.

6 years ago

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Trevor Parker Odell, NE

Select Home Warranty has been excellent in handling my claim from start to finish. We pay $30 a month which is pretty reasonable compared to the other companies I researched and the work has been good still.

6 years ago

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Seth Chapin

Helped me with a sink in the basement bathroom that was leaking and also figured out why the drain was not passing water down. Both problems were repaired in one claim and saved me extra money.

6 years ago

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David Nolan

This home I have been living in has a weak floor and the dryer shakes like nuts. I was able to get approval for someone to come and fix the belt in the dryer so I don't have to worry about the floor caving in!

6 years ago

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Samnang Kea Santa Fe, NM

The garage door started getting slower and slower and would not go up anymore. Select Warranty came by and found the motor was dying and replacement the entire unit free of charge! So happy!

6 years ago

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Bernad Flint Byhalia, MS

Thank you Select for coming down to properly check my leak in the pipe under my tiled floor and helping with replacement and finding a tile person for cheap. You are a big asset for home buyers.

6 years ago

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Karin Verbeek Ft. Washington, MD

I am a short time customer of just 2 months and the only repair done is for an electric oven range that went on the fritz. Terrific company was sent from Select Home Warranty and took out a replaced a bad switch.

6 years ago

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Reginald Bean Saint John, IN

Frankly, I never heard of Select before I bought this warranty and I was not at ease. I now did a service call and with how they handle things I am a believer in this product and it makes repairs a lot easier.

6 years ago

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Kassandra Stogner Green Bay, WI

Better to have the security even with a new kitchen. Everything in my kitchen is brand new and functioning I ordered this and I have made some calls when I need help with my unit and understanding it and maintenance.

6 years ago

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Jackson Magnolia, DE

Select Home Warranty (SHW) company misrepresents the warranty. I have the premium select warranty. If your appliances are old if the repair is more than the depreciated value SHW will not repair. The company will give you the depreciated value. My wash machine cost over $800 but the depreciated value is $125 minus the 45 I paid for the service call. I do not have a warranty. My home is 10 years old, so many items will not be covered for repair. I asked if something happened to my heater and the repair was more than the depreciated value would SHW give $125 for replacement SHW did not say no. I had a Sear's warranty and Sears replaced items if the item could not be repaired, none of this nonsense of depreciated value. I had American Shield Warranty and American Shield also replaced appliances that could not be repaired. Select Home Warranty possibly replaces new appliances but I doubt it. I have dishwasher that is less than a year old and Select Home warranty told me to call manufacturer of the dishwasher because it should be under manufacturer's warranty. I made a mistake buying this policy. I will spend more money for repairs out of pocket. It's like I am paying them to take my money and pay for repairs too! Also, unlike Sear's and American Shield that allow you to pay one deductible for similar appliances or problems with one service call; Select Home Warranty (SHW) is 45 for each appliance. Select Home Warranty only repairs broken appliances. My dryer started making load noises. I called SHW and customer service told me that service is only for broken appliances. If I can still use the dryer it is not broken. Appliances making loud noises are not covered. Do not believe the sales person their warranty is not comparable to other warranties. If your appliance is new repairs are not covered SHW customer service will tell you to call the manufacturer. If your appliances are old SHW will give you the depreciated value which will not cover 1/8th an appliance cost. Do not believe what SHW represented tells you beware read the fine print.

6 years ago

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Gali Sworden

The contractor SHW sent me on numerous occasions have been all top quality and whenever or whatever the problem is the have been able to handle it in the past 2 years that I have been working with them.

6 years ago

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Jillian Andrews Atlanta, GA

I am a realtor and I own the platinum plan and use it on my home. I recommend it to many people in the area and also to prospective house buyers. They have never once let me down with my service calls in the last 4 years.

6 years ago

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Harris Ligwan

4 months of service and 2 claims and I will officially endorse using Select Home Warranty as my service provider for me home. My appliances are old and I am happy they honored the warranty even with the age of them.

6 years ago

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Autumn Lewiston, ID

Select Home Warranty was available to me when purchasing my home. We ended up having a hot water heater go down and Select Home Warranty had a local company out in a few days to get everything fixed at a low cost. It was a huge relief.

2 years ago

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Brandon Ludlow

Very polite and easy to work with the supervisor was very nice and answered all the questions I had

5 months ago

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Domenic Vasconcelos CT

Awful customer service. They will hang up on you when you ask for a manager. They don't want to pay to replace your item. They give you the lowest amount possible. Don't do business with them go to Cinch. I made the mistake of switching companies and I regret it big timw.

6 months ago

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Alex De la fuente Schertz, TX

The AC broke and it’s been 10!days without response. It’s 100 degrees I hired and payed a private company to repair the AC. Never heard back from them every time I called it was outsourced and they didn’t know what they were doing

7 months ago