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Select Home Warranty

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6.1

Overall Score

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Sudie Foster Fenton, MO

Bruce Was awesome. Made sure we got the best prices with extra months. I also spoke to customer service person and they answered all my questions about the contract. Very knowledgeable

3 years ago

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Amy L Clendaniel Oceanside, CA

The web site was easy to navigate and there was immediate customer service that was of high quality. The ratings were the highest and cost was very competitive with other companies.

3 years ago

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Michelle Katy, TX

I really appreciated the great customer service when setting up my warranty. My neighbors recommended Select Home and were very pleased when processing a claim for repair. Nice to have that peace of mind on home warranty.

3 years ago

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Richard Jones Woodbridge, VA

To have used to want to service so far but I explained everything I needed to know when we're going over Initial set up so we'll see how everything works out and then I will give another Review

3 years ago

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Ivette Garcia Canyon Country, CA

Tom B was informative, considerate, and accommodating. He was persistent to get my business, yet respectful. He delivered on what he offered. Really appreciate his professionalism.

3 years ago

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Shannon Norcross, GA

I just signed up today and dealt with Fred. He was extremely knowledgeable and knew the answers to my questions immediately. If their warranty is as good as their customer service then I know I am in good hands.

3 years ago

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mamta patel Grand Prairie, TX

I am extremely disappointed with the lack of responsiveness the claims division has had over my AC unit. I have called multiple times over the past 11 days, since I initially placed my claim. The company has a 24-48 hour turn around for a technician to be dispatched. Initial submission on thrusday, technician dispatched Monday. Technician diagnosing issue as compressor "found to be shorted to Ground and tripping breaker in Garage." Upon dialoging with the technician he states the compressor of the AC unit is out, which leads to increased eltricity to be pulled causing circuit breaker to trip. I have called multiple times to speak with someone to update me on the status of claims dept over the past week. I live in Texas where we have had triple digit temps. Everytime I call I am told it will take 24 hours for the claims folks to pull my claim from the queue. On Thursday after requesting to speak to a Manager, I finally was directed to a Ron S who wrote me an email stating he would personally pull claim from the queue and have someone call or email me at and of business day with an approval. Sadly nothing happened. Even from the Manager. I send an email to this Manager, over the weekend. Today Monday, I have yet to hear back from him I call claims and again only to be told my claim was denied due to a diagnosis from the technician, stating it was electrical. When I told her that the was not the case that the technician was not meaning it was an electrical issue she cited a section of the contract and told she personally had this issue. She would be willing to give me a 650 dollar courtesy approval due to my "VIP status." I would have to have it replaced and then submit for reimbursement. When I asked if she was a certified technician capable of making this decision based on her professional experience and knowledge she reluctantly said she was not. I then asked for the technician to get on the call and explain his findings to the individual who is going to make the decision about coverage without knowledge of the problem. I again was told they will call. I Individually reached out to the technician who also states he is waiting on a call from the dept to clarify his diagnosis. The end result another hot, miserable day with an AC less home. Customer service reps are kind everytime however, they are able to actually implement a plan to resolve my issue. If this is what platinum level holders are treated, what do the rest of the customers experience?

3 years ago

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Elizabeth King Akron, OH

I use to be a customer in 2014. But left for a savings. Well found out that your company cost less for a year. Thanks for being out there to help when things mess up. Elizabeth King

3 years ago

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Carolnn Y Alhambra, CA

I just signed up with the company so I have not utilized its services yet. However, I do want to mention the Rep who signed me up, Moe H, very well mannered, helpful and professional. He was able to give me several discounts, even more than advertised so I appreciate his help very much.

3 years ago

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Shandler Herbert Chesapeake, VA

I did not have all the money up front but I was told it can be splint in to 3 payments and I can still save 100 bucks and get 2 free months and free roof added on! Thank you so much for working with my financial needs!

3 years ago

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JAK2020 Union City, CA

I spoke with Mark J regarding obtaining a home warranty for the buyer of our home. He provided us with exactly the kind of coverage we needed and honored a promotional price. He was quick and thorough in his work.

3 years ago

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Dindo Olog Corpus Christi, TX

Jonathan S is very courteous and was able to help us with our insurance needs . He is very pleasant and helpful on the phone , very good customer service . Thank you for your help, you are awesome !!!!

3 years ago

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Wei & Chin Chen Edmond, OK

I purchased Select Home Warranty yesterday with the help of Ben T , who was knowledgeable about the warranty program and was courteous to handle my questions and purchase. He provided excellent service in all.

3 years ago

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Joyce Williams Temple, TX

Easy and very competitive with the other companies researched. Made the process less taxing and the discounts were amazing. Hopefully its a good company, seem to rank high on research.

3 years ago

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Paulette Foreman Gilbert, AZ

I was very pleased with Fred who helped answer questions I had and got me set up with my home warranty. He was quick and efficient and I feel better that my appliances are now protected.

3 years ago

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Marie Butler Pinellas Park, FL

Everytime I call to get my buyers set up they are on it!! My last inquiry they called within minutes! Always helpful and on top of the latest deals. I appreciate all the support!

3 years ago

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Vanilla Fudge Philadelphia, PA

Because I just obtained a policy number today I really can't say what my experience has been like. However, I can say that one of your company's reps, Daniel C was very nice, polite, and knowledgeable. Mr. C answered all of my questions. In the future if everyone and everything is as nice as Mr. C, my experience will be good.

3 years ago

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Monica lyons Vero Beach, FL

Matt introduced me to all options and explained exactly what each different program offered to allow me to choose the right option for me. He did not try and steer me in any direction which I certainly appreciated.

3 years ago

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iandlr Addis Ababa, AA

I was assigned Jake H to work with me. I found him professional yet personable. When promised to get back to me with something, he did some promptly and was understanding if there were delays on my side.

3 years ago

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Aziz Benamar Houston, TX

I like the comprehensive coverage and the ability to select my contractor to perform the service call. Abraham D was very knowledgeable and very courteous. Abraham was able to answer my questions.

3 years ago Edited September 14, 2021

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Amber Pensacola, FL

Alan was helpful, thorough and very knowledgeable making the process of purchasing our new home warranty quick and simple. Would recommend Select Home Warranty to anyone looking for great customer service!

3 years ago

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Robin Stoltz Nassif Los Angeles, CA

Richard Z in sales was very helpful and gave me his extension just in case I run into any roadblocks with claims in the future. I told him I had very bad experiences with 2 other companies. He was great!

3 years ago

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Heidi Williams Greer, SC

Jake, my consultant, was very thorough and helpful. He was patient and explained everything. I feel confident about my purchase and will be referring friends and family to Select Home Warranty. The peace of mind of knowing what's covered is worth the price.

3 years ago

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Clinton J Munson Saint Paul, MN

At the moment I have no idea other than to sign up was informative & easy. I can't say more than that based on not needing service of any kind till something acts up. Thank you

3 years ago

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Shirley Arnolde McAllen, TX

Spoke with Ray S about the Select Home Warranty. He was patient with my call and he gave me the answers I was looking for. The price is OK. I wish it was a little less as far as price is concerned.

3 years ago

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ROBIN Stoltz NASSIF Los Angeles, CA

I just signed up! Richard was very helpful and assured me I could contact him in future with any issues. Since I have been burned repeatedly by other home warranty companies, this was re-assuring!

3 years ago

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Karl Herchenroeder Bentonville, AR

Just got signed up!! Richard Z made the process quick and simple. He answered all my questions thoroughly, and locked me in with a great yearly rate. Looking forward to having my home protected by Select Home Warranties.

3 years ago

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Mario Dipasupil Sugar Land, TX

I did shop other Home Warranty and SHW have the best deal. Thanks a lot to Jeff S for making it easy as 1-2-3. I will recommend SHW to all my relatives thru Jeff S. Thank you Sir! Mario

3 years ago

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Joseph J Takacs Sanford, NC

Bruce A is a polite, informative, and great person; as I am sure ALL of your people are. He deserves 5 stars and a 5-10 dollar an hour pay raise. God Bless You All and Stay Healthy.

3 years ago

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Trevor Dillon Greeley, CO

Fred called at a great time and was considerate and concise with me. Answered my questions and reassured me any issues were to happen he would make them right. Outstanding prices and deals and amazing customer service.

3 years ago

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Edward Jayasinghe Herndon, VA

The representative Sam was so very helpful by offering me various packages which was for our mutual benefit. He was able to get me a very good deal. Will recommend to all my friends. Thank you

3 years ago

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Chris Turino Mission Viejo, CA

Greg T provided excellent customer service and answered all my questions quickly and accurately. I will be sure to recommend Select Home Warranty and Greg to my colleagues and family.

3 years ago

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Trina Birmingham, AL

The wait time for costs and approvals before reimbursement or payment of service is inconvenient. Don't like the choices for when to email or when to call it should be one method of communication agreed with the customer to avoid misunderstanding or giving the customer a feeling they are being ignored when they don't know they've received an email or to expect a call at inconvenient moments.

4 years ago

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Sadie Boise, ID

Exceptional customer service. Whenever I have called I have gotten my questions answered and they have always been very professional. On my claim, it was easy and fast service.

4 years ago

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Joan E Levinson

First contact re:dryer repair was discouraging but subsequent ones with plumbing issues have gone much better. I like the plumber you sent me on two occasions, not sure why he didn't come the last time (for a different problem), but the guy who came fixed it!

4 years ago

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Miss V Manvel, TX

I contacted Select Home Warranty and received immediate service. The representative was polite, knowledgable and sympathetic to my issue. I have always received good service from Select Home Warranty.

4 years ago

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K L Wright Wichita Falls, TX

Provided the multi year program although I was not looking for that program. I was told to take time to review and I could change program within 30 days and receive a refund of the additional amount. I requested to do an annual payment but I am confused on the refund because the original amount was a lot less. Still looking for the corrected contract to resolve questions.

4 years ago

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RICHARD WYMAN Prescott Valley, AZ

Abraham is an excellent customer service rep. Have you thought of cloning him and allowing them to handle all personal dealings over the phone...other than that, '' AIN'T NOTHIN BROKE, LEAVE IT ALONE ''

4 years ago

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walter skora Bella Vista, AR

Tom B did a excellent job in explaining the benefits of (me) enrolling in select home warranty for my Home coverage/protection. He was very detailed on what the best options were for me. I greatly appreciate his efforts.

4 years ago

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Melody-Lei Iwamoto Wailuku, HI

The representative provided me with a good deal for an annual contract. However, I turned down the offer because I could only afford on a month to month basis. Although that deal was for an annual contract, he was able to give to me for a monthly contract and a lower service fee.

4 years ago

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Julia Tabor

When my garage door opener failed to work, I called Select Home Warranty and the repair man was here in a couple of hours and evaluated the problem. This is my first experience with Select and I am very pleased.

4 years ago

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Dave Conley Temple, PA

Friendly and efficient. this is the renewal from a prevoius policy and I intend too keep renewing as long as we are in this house. Contactts have been efficient and positive. We are happy with tye service and opportunitiies foor additional discounts. Previouus contacts have been positive.

4 years ago

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Latifah Jackson San Antonio, TX

Great customer service they are a fraction of the cost than my old company. All of my appliances and roof are covered for under $40 a month. I would highly suggest a home warranty to anyone in a home, you just never know.

4 years ago

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Bonnie Farrell Kemp, TX

I'm a new enrollee, Jonathan my sales rep was very accommodating and went over all the different options with me. I haven't used their services yet but I like their customer service so far.

4 years ago

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Erich of Melbourne, FL Melbourne, FL

Great customer service. My claim was processed quick, and customer service was very polite in all my inquiries. Already feel good with this company after having switched from another company. Erich of Melbourne, FL.

4 years ago

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Faye Newport News, VA

The young man Steven K, helped me above measure, he walked me through and answered all my questions and showed so much patience and curiosity. There should be more people like him. Thank you, Mrs Hopkins

4 years ago

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Tara Lacic Lewisville, TX

I just signed up for the platinum plan today, so I can’t rate them on their performance yet, but I am happy with the price, coverage and copay that I am getting with them, compared to other companies that I have used.

4 years ago

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Joe Corvello Evans City, PA

I contacted the service desk with an issue with me water heater. Service rep was prompt to get my claimed filed and to find a local technician to service my problem. Great service and friendly customer service.

4 years ago

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Bessie L. Talley El Dorado, AR

Return of reimbursement is SLOW the information is readily received and they will tell you it has been taken care of and you call back weeks later and it's like you are just starting over, I work M-F and do not appreciate to have to keep checking on a claim, this is just another thing I do not have tie to keep up with and I'm payinf for this service.

4 years ago

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JAZMEN YOUNGBLOOD Clarksville, TN

I needed to find my contract which was emailed a while ago and within less than 5 minutes my information was verified, I got the email, I was told a hard copy would be st my house in 3-5 days and I was off the phone!!

4 years ago