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Reliable Home Warranty

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2 User Reviews

Reliable Home Warranty offers two protection plans that provide coverage against the unexpected cost of breakdowns in your home. 

The company is headquartered in Iselin, New Jersey.

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The Good

  • Claims Department Open 24/7
  • Protection Plans and Optional Coverage
  • Standard Waiting Period
  • No Transfer Fee

Claims Department Open 24/7

Customers can submit a claim as soon as their home system or appliance breaks. Reliable Home Warranty's claims department is open 24/7. 

Protection Plans and Optional Coverage

Reliable Home Warranty currently offers two protection plans, the Standard and Preferred. 

Here's how the two plans stack up against each other:

     
Covered Item Standard Plan Preferred Plan
AC No Yes
Heating System No Yes
Plumbing System Yes Yes
Electrical System Yes Yes
Water Heater Yes Yes
Ductwork Yes Yes
Plumbing Stoppage Yes Yes
Clothes Washer No Yes
Clothes Dryer No Yes
Garbage Disposal Yes Yes
Refrigerator No Yes
Oven/Stove/Cooktop Yes Yes
Built-In Microwave Yes Yes
Dishwasher Yes Yes
Garage Door Opener Yes Yes
Ceiling Fan Yes Yes

As you can see, Reliable Home Warranty's protection plans cover the majority of your home's major systems and appliances. Just remember that if you want, you can purchase and add the following optional coverage items:

  • Pool/Spa
  • Central Vacuum
  • 2nd Fridge/2nd Freezer
  • Well Pump
  • Sump Pump
  • Septic System
  • Septic Tank Plumbing
  • Limited Roof Leak
  • Stand Alone Ice Maker

Standard Waiting Period

With Reliable Home Warranty, coverage begins 30 days after enrollment — 30 days is standard throughout the industry. 

That said, the waiting period may be waived if the homeowner provides proof of prior coverage through another carrier. Just make sure there is no lapse in coverage. 

No Transfer Fee

Homeowners can transfer their contracts at any time with no fee.

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The Bad

  • Vague Information
  • Lack of an Online Portal
  • Company Assigns Technicians

Vague Information

Unfortunately, Reliable Home Warranty's website consists of vague information. We understand that this tactic is to get consumers to call the company and speak with a representative for more details. Still, it can be highly frustrating to homeowners looking for some general information or simply comparing companies' prices. 

For example, Reliable Home Warranty states that it offers a minimal service fee. However, there is no mention of how much the service fee actually costs. Most home warranty companies disclose their service fees directly on their websites, allowing homeowners to compare companies easily.

Keep in mind that a cheaper service fee does not necessarily mean that the company is better. Many other factors should play into your decision, so make sure to look at the monthly/annual costs, coverage tiers, contract length, etc., before making a firm decision.

Additionally, there is no information on the company's website regarding how long a contract with Reliable Home Warranty lasts. Most home warranty companies have one-year contracts, but others offer month-to-month options. Since it is not on the website, you'll have to contact the company directly for this information. 

Lack of an Online Portal

While you can submit a claim 24/7, you have to do so by calling or contacting the company via email. Many other home warranty providers allow consumers to easily submit their claims via an online portal. 

An online portal or app is an excellent way for customers to conveniently view their coverage information and submit a claim without disrupting their day or waiting days/weeks for a reply. 

Company Assigns Technicians

Reliable Home Warranty assigns a technician to your home after you submit a claim. This may be a good thing for those new to an area or homeowners not particular about their service technician, but it's not ideal for homeowners who prefer to work with a specific third-party contractor that they know and trust. 

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The Bottom Line

Reliable Home Warranty appears to be a reliable home warranty provider that offers two protection plans with a decent amount of coverage. That said, if you want to know more about pricing, contract lengths, service fees, etc. you’ll have to put in some work and either call or contact them via email. 

The company’s claims department is available 24/7, so you won’t have to worry about when to file. Just keep in mind that if you prefer to work with a specific contractor/service technician, this company is probably not for you.

Reliable Home Warranty assigns a technician from its approved network, so you don't get much of a say on who repairs/replaces your appliances.

Some homeowners prefer this because it takes the stress out of finding a reliable and trustworthy contractor. However, some homeowners prefer to hire a service technician they have worked with in the past and feel comfortable with. 

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Message from
Reliable Home Warranty

Reliable Home Warranty is a company that stands out from its competitors. The mission at RHW is simple: to prioritize customer service over all else. There is no other company in the industry that will rival our work ethic. The customer service representatives that work for us are the best at what they do, and our team has many years of experience. We also utilize a highly sophisticated and reliable system to insure that claims are submitted and processed in a matter of minutes and sometimes even seconds.

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Star Rating

4.5

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2 Reviews

Review Breakdown

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Sentiment Criteria

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H Fink New York, NY

Researching Home warranty was a headache this past year, until I spoke to Steve M., great customer service ,as well as worked with me to find coverage at a great rate.I highly recommend using Reliable.

1 month ago

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Mike Silva Brooklyn, NY

We signed up with John today, and he got us an amazing price!

3 weeks ago

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