OneGuard

one guard past 2 years is nothing but a scam with any of the techs they call out, oh sure they will cove the item thats bad, but then ALL the techs will also find all the extra's that MUST be done or they wont replace item. Like wiring, hoses, cables, exchange fees, what ever. water heater, sure they cover a water heater, but even if you in and out hoses are in perfect condition, the scam tech in our case AV pluming says oh we need to charge you $450 for new pipes thats about $50 in materials, or they wont install it. Then another $159 to exchange the water heater thats still under warranty that one guard just replaced less than 4 years ago. see this is why all the techs LOVE the one guard warranty, One guard just pays them for the labor at a reduced rate and then the techs make that up by charging YOU the one guard customer in extra hidden fee's that THEY says is required to finish the repair or replacement, great scam these warranties company have going with all the repair techs. Nice game they have going on here, dont believe me, try getting a repair or replacement on any covered item, YOU will have out of pocket costs every time.

I've been trying to cancel my contract for over 10 days making three phones, sending an email and finally sending a paper letter as they tried to bill another month after all this delay. There is no on line option to cancel, no phone tree choice for cancellation and when talking to a service rep who speaks broken english, all she can do it send a request to the "cancellation department". After 9 days, I get an email from the cancellation department saying that my cancellation is pending and I should contact One guard to complete the cancellation. There is no special phone number to call and when I call in and get the service rep, she knows nothing of the cancellation. Clearly, this company has no ethics or integrity when it comes to honor is contract terms which says that the contract can be terminated at any time.

Zero stars! OneGuard is a scam - lying and ducking their way out of replacing our washing machine that exploded one month ago. The explosion also damaged our dryer. Their contractor’s report said that the washer is unfixable and to replace it. OneGuard says that they have on a report that an imbalance load causes the damage, not normal wear and tear, so we need to replace it at our own expense. I never said there was an unbalanced load. The contractor supposedly didn’t. And, the washer never indicated that the load was unbalance - it usually stops and beeps to indicate an unbalanced load. It EXPLODED! Is that not mechanical error that caused damage? It’s been over a month and OneGuard continues to give us the run around and is not resolving the issue. I have a family of seven and we’re spending our weekends washing clothes and linens at a laundromat, which is costing us over $50 a visit. I challenge OneGuard to look at my account and claim and encourage them to get back to us to resolve e this issue.

This is the most horrible company ever. This is my second week in triple digit heat in the state of Texas because my 19 year old AC system ran it's course. Last year the contractor that was sent told us that the AC unit was on it's last leg as he did a patch job. This year it finally gave out. One Guard has refused to replace it citing that it has been hail damaged because of a dent on the outside. I got a second opinion from an outside contractor and they said that has nothing to do with the compressor. It is protected by covering so it is impossible for it to be hail damaged. The case was escalated to upper management allegedly after much back and forth. I have still heard nothing. Meanwhile, we are burning up and having headaches because of the immense heat. The customer service agents are very crappy as well. They talk in circles and do not hang up the line so you can rate them. I do not recommend this company to anyone. They just take you're money and cop out when you actually need them. They do not deserve one star!

Our Hot Water heater leaked. Called Oneguard and I asked for the same company that installed the last one 3.5 years ago. They said the old contractor wasn’t in the system any longer. I found out later that the contractor is still in the system (mis-information #1). Oneguard sent out Call Us Plumbing. Call Us Plumbing said the heater wasn’t under warranty. It actually was under warranty because we had a six year warranty and the heater was only 3 ½ years old. This was confirmed by another contractor (mis-information #2). Call Us Plumbing also said we needed a new pan, vent, gas line, valve etc…. to the tune of $425 out of pocket. None of the items listed needed to be replaced (mis-information #3). I called the plumber and asked him to just replace the water heater. He told me to call Oneguard and discuss the job with them. Oneguard said they don’t have anything to do with the plumbers out of pocket requirements. I called the plumber back and he said he wouldn’t do the job unless he replaced everything. When this was brought to OneGuards attention the rep said he’s not authorized to tell the contractor what parts are needed. I hired a different contractor and he replaced the heater and said I didn’t need the additional parts that Call Us Plumbing quoted. I think Call Us Plumbing just wanted to increase their profit on the job. I believe Oneguard uses a contractor who takes advantage of customers and doesn’t have a process to address the situation or chooses not to address it. Oneguard offered $600 to cash out the claim. I accepted the $600 but they have since lowered the amount by $69 based on an air conditioning claim from 8 months ago. The air conditioning serviceman said he fixed the unit but the unit wasn’t working properly when he left. I called Oneguard the next day and a different serviceman from the same contractor replaced different parts. The original serviceman obviously misdiagnosis the problem and didn’t check to see if the unit worked properly before he left. This is clearly the exact same claim and we should not have been charged an additional service call. This was communicated with Oneguard and I was under the impression that they agreed. They never contacted me again about the claim. I asked to speak to a supervisor at noon on May 27th and the representative said it would take 24-48 hours to receive a call back. I waited 72 hours and called back at least six more times and haven’t got to speak to a supervisor. Three representatives said they don’t have a direct line to a supervisor. One representative said I could wait on the phone for a supervisor (mis-information #4). I waited and the representative came back on the phone and said the supervisor would call me back after we hung up the phone (mis-information #5). I believe the representative just wanted to make me wait then give me some hope before we hung up. I called back and spoke to Ellie, another representative, at 1:00. She tried for 20 minutes to get a supervisor and no one was available. She said my claim was escalated to her manager and I’d receive a call back today (mis-information #6). Ellie said she would handle my call personally and call me every hour or two until the supervisor called me (mis-information #7). Nobody called (mis-information #8). The last person I talked to was Jenny. She said supervisors would call back in the order the calls were received and she couldn’t give me a time frame that I’d get a call back. It’s now 12:00 on June 6th and I haven’t received a call from a supervisor. I’ve been with Oneguard for 9 years. At one time they were a good company. They aren’t any longer. After doing some research I’ve found other companies with much better reviews that cost half as much as Oneguard.

I live in South of Houston Texas. It's hot. My AC went out. It's covered. They send someone out. One guard orders the part realize that part doesn't exist. Orders another part takes two weeks to come in. That part ends up being the wrong part. One guard says they're going to call me and let me know what the plan is. Never do. It is now been 28 days with no AC my house is in the high 80s it rained heavily so now it's hot and humid and every Texas bug has come out including the pterodactyl like Texas sized mosquitoes .To sleep my husband, kids and I have fans on Windows open. Even with screens, they managed to find a way in and we're all covered in bug bites. When you call one guard they say they understand... But do they?

On 6-17, I called oneguard to file a claim for a leak in my lawn irrigation system. First thing they do is charge the service fee. I was very specific on that call. The calls are recorded. Please retrieve it. I said that I was not interested in finding my own contractor. If they don't/can't handle it, then I DO NOT AUTHORIZE THE CHARGE. I was assured they had a contractor and they would come out. On 6-21 I called to check as I had yet to hear from anyone. I was again assured that I just needed to wait for the contractor. On 6-23, AS I WAS BOARDING A PLANE OVERSEAS, I received an email that read in part "as per our conversation, you are approved to find your own contractor..." NO SUCH CONVERSATION EVER TOOK PLACE. I was able to call again on 6-24. I asked for a manager. I was told one would call me in 24 hours. It is very telling when a company has no process to escalate a call. A manager will call you. Yeah. Sure they will. On 6-29, I called YET AGAIN. and YET AGAIN I asked for a manager. And YET AGAIN the answer is a manager will call you. When????? I am still waiting for the call I was promised LAST WEEK. No one at this company cares. No one at this company will tell you the truth. NO ONE AT ONEGUARD WILL HELP YOU.

I own a few rental houses and they are each covered by OneGuard. Today I renewed one of these policies over the telephone with Cynthia F. She provided me with excellent service.

It’s cheaper to any home warranty and you have great reviews! Your staff Paul C help me understand more! I’m giving him AA plus for a job well done!

DON'T WASTE YOUR MONEY! This company will do ANYTHING they can to avoid having to cover anything. The purchase of our home came with a two year contract with OneGuard... And quite honestly we would have been better off with out them. Our refrigerator stopped worked... We called OneGuard, paid the service fee, and were then asked for our home inspection as a push back for fixing our system... It took THREE MONTHS to get a new refrigerator and having to call in several times. Next our air conditioner started having issues... We called them out, the technician 'fixed it' ... and 5 days later it stopped working again. I called them back out and they claimed this was a new issue, and therefore needed to pay another service fee.... Here we are, 2 weeks later, and the system has stopped working entirely... I get told that they will be charging another service fee now to come look at it and it may be days before they even get here... Oh and don't bother paying extra for help to cover your pool... WHAT A JOKE! We have a pool guy who comes every month, and my husband maintains it in between.... We had some monsoons, shortly after the pool started leaking DE into the pool... We paid the service fee, they sent out some terribly rude technicians, and then claimed they will not cover anything on the pool due to "improper maintenance care". They never did an inspection on the system when I bought the home, but again will do anything they can to fight having to actually fix anything. I've now spend countless hours on hold with OneGuard and still have no AC and a broken pool. This month alone they charged me close to $500 in service fees and informed us today that they will not be covering anything. They claim the AC is 'too hard to access' and that the pool was 'not maintained properly'... Even though we have a pool guy who comes bi-weekly. Again if you're looking for a home warranty - BE WARNED.

Would give them Zero starts if i could. Needed them on 2 separate occaisions over the period of 3 years when my A/C broke. denied repair both times, once dispite having the additional coverage for "Undetectable issues" and submitting invoices showing maintance and repair works within past 2.5 months. Apperantly they only repair/honor the claims if the cost is low, anything major happens and you start hearing about their so called rules that are never mentioned during sign-up or any of the terms & conditions. Feels like I got scammed big time, cancelled the policy and will not go to them again!

We are very happy with our service with OneGuard. Sarah M was so helpful with knowing all the answers to my questions and was patient and kind in her tone and demeanor.

Keanna was incredibly responsive to my calls and emails and had immediate answers to all my questions. Very knowledgable and super friendly. - Thank you :)

Alexander Jacobs did a great job at reviewing the plan I chose, processing the payment, and having me off the phone in about 5 minutes! Great customer service, thank you!

Called to renew my policy and spoke with Paul C! He was so kind and patient with my questions! Thank you to Paul and One Guard for taking such good care of your customers!

I been with One Guard for 17 years great company. Kenneth C renewed our policy for 2021. Great person and very knowledgeable and enjoyable to talk with.

One guard was very responsive to my call and had a serviceman call within one hour. Service was great and problem solved quickly. Really glad we have one guard!

Fred F. was professional and polite. Pleasure speaking with him. I am a real estate broker and I always specify OneGuard on our purchase contracts. Robert Long

Fantastic! Alicia A. was extremely helpful and efficient. Purchased a warranty for a client and she helped with the renewal of our home warranty and able to save us money.

One Guard has responded very well to my home maintenance and repair problems. I am very satisfied and continue to count on One Guard to help me keep my home in good shape.

I recently needed to change my pool policy to a saltwater one and Fred F. helped me out with ease. Thanks for making the process efficient and simple!

Prompt service, very responsive & excellent customer service from Paul C . Highly recommend using them, especially after having other home warranties!

I SPOKE WITH MR. FRED F., VERY NICE AND FRIENDLY REPRESENTATIVE. HE MADE THE PROCESS SMOOTH AND EASY!! I WOULD DEFINITELY REFER HIM TO FAMILY AND FRIENDS!!

Fred F was very helpful answering all questions and setting up the best plan for my needs. My first year each time I had an issue all are handled promptly .

Fred F was very patient and helpful as I worked with him on clarifying various issues re. our contract with you. Very clear, patient and precise. Jordan Gulinson

I was extremely impressed by the service I received from Joanne. She answered all questions I had and we are well on the way to resolving the problem. Thank you very much.

Very patient with us. Discussed the pros and cons of not renewing. After his third call to us, we renewed. He was very pleasant and knowledgable. Jimmy and Diana

Very easy to just to call and have a service set up and very affordable. Called in and spoke to Fred F, he was very helpful and gave a nice deal on our renewal policy.