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Home Security of America

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9 User Reviews
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LAST UPDATED: October 28th, 2020

Home Security of America was founded in 1984 and touts that quality services are its highest priority. The company's headquarters is located in Cross Plains, Wisconsin. Representatives are located in several metropolitan areas across the country. Recently Home Security of America was purchased by American Home Shield. 

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The Good

  • Wide geographical coverage
  • Tools for real estate professionals
  • Multiple warranty types

Wide Geographical Coverage

Home Security of America covers the vast majority of the United States. Many home warranty companies will only cover specific regions, so it's excellent to see companies that have wider coverage. A map on the company website allows potential customers to see if their state is covered.

Tools for Real Estate Professionals

Home Security of America not only offers home warranty options for average homeowners, but also for real estate agents and other professionals. Home Security of America also provides tools for real estate pros like real estate coaching and social media resources. This will help real estate agents to become more effective in their field.

Multiple Warranty Types

Home Security of America offers four types of home warranties
  • Home seller
  • Home buyer
  • New construction
  • Buyer direct

The Bad

  • No mobile app
  • Minimal chat features

No Mobile App

Unfortunately, Home Security of America does not have a mobile app at this time. It would be nice for the company to consider an app to make paying deductibles and ordering services more accessible to customers.

Minimal Chat Features

It's unclear if Home Security of America offers 24/7 phone support. A phone number is available on the company website, but the hours of availability aren't specific. There is also no live chat feature. It looks as though there isn't any real time conversation available with Home Security of America, but customers are told to expect a response within 24 hours. 

View Best Home Warranty Companies


The Bottom Line

Home Security of America was founded not so much on having the lowest prices, but the best services. The company covers almost the entire nation and offers a variety of services and product coverage, but if you need to request service, a representative might not get back to you immediately. We at BestCompany recommend looking at other top competitors before checking out Home Security of America. 

View Best Home Warranty Companies

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9 Reviews

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Karen H-E Dacula, GA

I have used HSA several times during my first 10 months in my new home. The contract was purchased for me by the home seller last year, they paid $500 for it. My service requests were promptly filled. I had one electrical problem, 1 appliance problem and 1 plumbing problem. I received a replacement kitchen faucet based on my plan level (Platinum with extras). My dishwasher was fixed. My ceiling fan was fixed. Repairs were made in a timely manner. I was satisfied with the work done. Otherwise, I think the copays are not competitive enough (they charge $75 each). And when I got a quote for additional plumbing work outside the warranty job, I don't feel that being a "previous customer" thru the warranty saved any money at all (I was charged $200 for a small 20 minute job). And I am disappointed on how much they want for renewal (over $800 a year), so I am shopping around for another plan.

1 year ago

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