The Home Protect Home Service Plan is offered by Cross Country Home Services. The company was founded in 1980, and is headquartered in Fort Lauderdale, Florida. All repairs covered are performed by pre-screened providers, with over 40,000 HVAC, electrical, plumbing, and appliance repair professionals in the company's network of nationwide vendors; however, the company lacks the transparency of industry leaders, and may not be available in all areas (at least not through the same issuer).
Along with a home warranty, Home Protect customers receive a unique option to save money when purchasing a new appliance. Homeowners can save up to 30% of the suggested retail price for new appliances. Using the program is simple; customers call the toll-free number given in their welcome kit and customer service representatives assist them in buying new appliances at a discount.
Many home warranty providers are only available by phone during normal business hours. Representatives of Home Protect is available 24 hours per day, 7 days per week, and 365 days per year. This allows customers to initiate claims quickly and easily whenever the failure occurs. Claims can be filed online as well, offering added convenience to homeowners.
The company does not disclose several key components to its plan. While this can be due to the fact that coverages and pricing vary by state, without some basic information, customers are not able to adequately compare Home Protect to other home warranty providers.
Along the same path as the lack of transparency, it is not clear if the company offers its home warranties nationwide or simply in some/most states. The company publishes information that it offers its product in several states as another entity, but little is said about its exact coverage area.
Jane Thomas Saint Paul, MN
3 years ago
Jennifer Hilliard, OH
3 years ago