First beginning as America's Choice Home Warranty in 2017, the home warranty company has recently rebranded to Freedom Home Warranty. The name "America's Choice Home Warranty" was first chosen from the company's desire to give America’s homeowners the “choice” in as many important decisions as possible. After reevaluating what the company stood for, the home warranty provider decided "freedom" better described its sole mission. The company wants to focus on the freedom homeowners should have—the freedom to pick their own contractor, select affordable plans, and choose multiple options. Freedom Home Warranty specializes in providing customers with a variety of home warranty options. The employees at Freedom Home Warranty maintain that their success is simply a result of the amount of support they receive from their community.
Freedom Home Warranty lets customers choose their own contractors. Many customers already have working relationships with contractors that they know and trust. At Freedom Home Warranty, employees believe that customers should be able to make the final decision about contractors. Even though the company does let customers choose their own contractors, Freedom Home Warranty also provides a list of pre-screened and pre-qualified contractors for customer convenience.
The people at Freedom Home Warranty are so confident in their company’s services that they offer customers a 110 percent guarantee on all repair or replacement services. Customers can request a repair service at any time and on any day of the year by submitting a request through the company website.
Though the company only provides its services to three states in the U.S., it is extremely focused on the areas that it does provide service to. Many customers have found that Freedom Home Warranty has earned clients and customers through community-focused efforts.
The company itself is rather new; however, it has already started a foundation in order to give back to the community that has helped it grow so quickly. The ACHW Foundation donates a part of every order placed to cancer foundations, underprivileged children, or the military.
Although its employees may have a large amount of combined experience, the company itself started up in 2017. No matter how good the company fulfills its mission, America's Choice Home Warranty, now Freedom Home Warranty, does lack the time necessary to become fully trusted.
Though not a massive problem, the company has social media accounts that are not linked to its website. Customers that want to see community responses to the company’s services won’t be able to find the social media platforms through Freedom Home Warranty's website.