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Verified Customer

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Blake Peterson

Great contractors have been hired! Training for Customer Service also.

5 years ago

Reply from First American Home Warranty

Hi Blake, thank you for your review!

Jun. 4th, 2019

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Verified Customer

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Xin Jiang

good job, quick response. The worker work fast and finish the job well

5 years ago

Reply from First American Home Warranty

Thank you Xin for your review!

Jun. 4th, 2019

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Verified Customer

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No name

Easy to use, quick response time, reliable service contractors

5 years ago

Reply from First American Home Warranty

Thank you for your review, we appreciate it.

Jun. 4th, 2019

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Verified Customer

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Mary Jane

Almost everything is covered. Sometimes.it is hard to get a company to get the job done.

5 years ago

Reply from First American Home Warranty

Thank you Mary for your review.

Jun. 4th, 2019

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Verified Customer

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Ana M

The have always responded in a timely manner and attended to my needs.

5 years ago

Reply from First American Home Warranty

Hello Ana. We appreciate your feedback.

Jun. 4th, 2019

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Verified Customer

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Jeannie Kostrzewa

Great customer service was given to me when we had an emergency

5 years ago

Reply from First American Home Warranty

Thank you Jeannie for your review.

Jun. 4th, 2019

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Verified Customer

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Azar

They have provided me the best service and are very on time.

5 years ago

Reply from First American Home Warranty

Azar, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service!

Oct. 18th, 2021

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Verified Customer

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Katherine Lancaster, CA

They have good service have knowledge and the company is fine.

5 years ago

Reply from First American Home Warranty

Thank you Katherine!

Jun. 3rd, 2019

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Verified Customer

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Rudy Cordova, TN

I believe they give good, honest. They take good care of their customers.

5 years ago

Reply from First American Home Warranty

Thank you Rudy for your review.

Jun. 3rd, 2019

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Verified Customer

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Scott Milan, IN

They are very timely and professional and answered all my questions.

5 years ago

Reply from First American Home Warranty

Thank you for your review, Scott!

Jun. 3rd, 2019

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Verified Customer

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Mike Moran Omaha, NE

I like FAHW but I don't like that they have only 1 HVAC service provider in Omaha

5 years ago

Reply from First American Home Warranty

Thank you for your feedback Mike.

May. 31st, 2019

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Verified Customer

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Zulma Garcia Los Angeles, CA

Excellent customer service and took care of the problem right away.

5 years ago

Reply from First American Home Warranty

Thank you Zulma for your review.

May. 31st, 2019

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Verified Customer

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Tyler H Oklahoma City, OK

Have been consistently impressed with every dealing with them.

5 years ago

Reply from First American Home Warranty

Thank you Tyler for your feedback. We appreciate it.

May. 31st, 2019

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Verified Customer

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Linda Eagle, ID

Great service! First American is on it! We have been with them for 11 years.

5 years ago

Reply from First American Home Warranty

Hi Linda. Thank you for being with us for many years. We look forward to servicing you in the future.

May. 31st, 2019

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Verified Customer

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Sylvain Goessens Castaic, CA

Professional and no surprises, from the time you call to the day they come in

5 years ago

Reply from First American Home Warranty

Thank you Sylvain for your review.

May. 31st, 2019

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Verified Customer

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Pamela Billings

Immediate service trustworthy services and just an awesome company!

5 years ago

Reply from First American Home Warranty

Hi Pamela. We appreciate your review!

May. 31st, 2019

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Verified Customer

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Ricky

They are always there. When I called them, they would answer my questions.

5 years ago

Reply from First American Home Warranty

Thank you Ricky for your review.

May. 29th, 2019

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Verified Customer

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Lloyd

I've used it several times recently and it's worked out fine.

5 years ago

Reply from First American Home Warranty

Thank you Lloyd for your review.

May. 29th, 2019

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Verified Customer

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June

I had to have a plumber out and they were prepared for what they came out for.

5 years ago

Reply from First American Home Warranty

Thank you June for your review.

May. 29th, 2019

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Verified Customer

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A

I had something break down and they were able to give me money to have it replaced.

5 years ago

Reply from First American Home Warranty

Hi A. Thank you for your review.

May. 29th, 2019

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Verified Customer

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Sharlet Cordova, TN

Service is reliable. When I needed help with my basement, they sent someone over to help.

5 years ago

Reply from First American Home Warranty

Thank you for taking the time to share your review!

Oct. 18th, 2021

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Verified Customer

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Diane Spring, TX

They always take care of what is needed. I have had them come out and repair things multiple times.

5 years ago

Reply from First American Home Warranty

Diane, Thank you for putting your trust in us. We are pleased to hear your concerns were resolved.

Oct. 19th, 2021

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Verified Customer

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Donna Cordova, TN

I had to use this service when my A/c unit was damaged. They were able to replace it.

5 years ago

Reply from First American Home Warranty

Hi Donna. Thank you for your feedback, we appreciate it.

May. 29th, 2019

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Verified Customer

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Michael

Customer service responds promptly. I am very pleased with their service.

5 years ago

Reply from First American Home Warranty

Thank you Michael for your review.

May. 29th, 2019

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Verified Customer

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Rodney Oakley, CA

Customer service is very responsive, but they send out companies who don't do that great of a job.

5 years ago

Reply from First American Home Warranty

Thank you Rodney for your review.

May. 29th, 2019

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Verified Customer

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Sandra

I like how they are available on the weekends. They are always willing to help.

5 years ago

Reply from First American Home Warranty

Thank you Sandra for your review.

May. 29th, 2019

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Joey DeSena

STAY FAR AWAY! Absolutely the worst! We bought the premium plan. We never filed one claim in two years. Our water heater went after 18 years, they made us wait 2 weeks for their service worker to come out. 2 weeks of no hot water. After that, they denied to fix, pay or replaced. No reason given! Also, you would stay on the phone over an hour to get through. SAVE your money and aggravation and go with another company.

1 year ago

Reply from First American Home Warranty

Hello Joey DeSana,
First American thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that on July 14, 2023, you placed a claim for your water heater not heating water. We dispatched independent contractor AZ Remodeling and Plumbing Inc reported the water heater was leaking and unrepairable. Additionally, AZ Remodeling and Plumbing Inc advised that the water heater did not have double wall venting and excessive heat caused the leak, which is not covered. As such, your claim was denied. You may refer to your warranty contract section, Limits of Liability, Number Three.
On July 19, 2023, you provided First American with an outside contractor’s diagnosis for review to dispute the denial. After further review, First American attempted to dispatch another contractor to diagnose the failure but was unsuccessful.
On August 7, 2023, First American authorized you to locate and hire a licensed and bonded contractor as First American was unable to locate a contractor to complete the necessary repairs in a timely manner for you. You may refer to the home warranty contract, under Customer Service, Number Three. On this same day through August 14, 2023, we attempted to contact your outside contractor to review their diagnostic but were unsuccessful.
On September 5, 2023, First American contacted you and were advised that the work had been completed with your outside contractor. First American requests you provide a copy of your contractor’s diagnosis and invoice for review of coverage. First American considers this claim pending.

Sep. 5th, 2023

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John Golden

HVAC issue, am still waiting to have resolved. Initially had a local HVAC service tech evaluate and said it would be fixed in a few days since it was the weekend. I've been waiting over a week now since they had to have their service person verify. It's been hot here in Florida and they don't seem to care, either their service personnel or them as a company. It's terrible how they treat their customers, make you suffer, suspect they want you to fix it yourself out of frustration. Terrible company.

1 year ago

Reply from First American Home Warranty

Hello John, we apologize for any inconvenience you may have experienced during the handling of your claim. Our records indicate you placed a claim on June 9, 2023, for your air conditioning system not working properly. We dispatched independent contractor, Bring The Cool, who reported to find a leak in the evaporative coil; the technician recommended replacing the evaporative coil to repair the failure. On June 22, 2023, Bring The Cool advised us that additional information would be reported to us regarding the recommended repairs to your system to be reviewed for coverage. On this same day, we contacted you directly to advise of this update. Further, we authorized $150.00 towards temporary relief for the purchase of either a portable air conditioner or evaporative cooler in the interim while your claim is being resolved. We will be continuing to monitor the status of your claim until repairs are successfully completed. As such, we consider this claim pending.

Jun. 22nd, 2023

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Harvey

I haven’t had to used the service at this point in time. I was told I would get the warranty coverage information in the mail and I have not yet seen anything from First American Home Warranty

1 year ago Edited January 10, 2024

Reply from First American Home Warranty

Hi Harvey. Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided, and would like to look into this further. May you please provide us with your property address?

May. 1st, 2023

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Verified Customer

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IRMA Oakland, CA

It is not easy wanting to speak with a customer service rep. Do you even have one? The process of getting an order placed is pretty easy. Although when you need to explain a problem, there is no one to speak to.

1 year ago

Reply from First American Home Warranty

Irma, Thank you for your feedback. Our Customer Service team is available to assist you any time of day by contacting us at 800-992-3400. We look forward to being there for you, the next time you may need our assistance.

Mar. 20th, 2023

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John Del Mauro

My recent experience was one of the worst I've had with any company. It took over 10-days to get a simple fix on my refrigerator costing me hundred's in ruined food. The customer service team continually fabricated dates and facts and never returned a phone call. If I had not reached out on a daily basis, I would still be awaiting repairs. You should be ashamed of yourselves...

1 year ago

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DONNA Roseville, CA

The repair was completed on our GE Monogram fridge but it took a long time. It was about a month to fix the water/ ice dispenser. We were able to wait because the fridge still worked.

1 year ago

Reply from First American Home Warranty

Donna, We appreciate you taking a moment to share your review with us! We are sorry that you experienced this delay and are glad that we ultimately were able to have this resolved for you. We look forward to being there for you, should you ever need us again.

Jan. 18th, 2023

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David Stetser Philadelphia, PA

If you are looking for a warranty company stay away from First American. Every time I have a problem the contractor comes to my home and reports the problems with the failed item need parts that are not covered or they say it’s now code and you have to pay extra to have the item fixed. I have had to call my own contractor and pay to fix the real problem. I also pay extra for complete coverage by paying for the first class upgrade. Do not do business with this company.

1 year ago

Reply from First American Home Warranty

David, Thank you for sharing your comments. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. Should you still need assistance, please reach out to us directly and we can look into this further.

Mar. 3rd, 2023

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Tempius Baltimore, MD

Anytime I have ever had to use First American they are quick and friendly. All my needs are met and I have never left a transaction unsatisfied.

1 year ago

Reply from First American Home Warranty

Tempius, Thank you for your review! It is great to know that we have been able to be there for you when you needed it most.

Jan. 6th, 2023

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Sandy Dallas, TX

I like that it is easy to setup an appointment and that the business that will be performing the work gets right back to you.

1 year ago

Reply from First American Home Warranty

Sandy, Thank you for your five star review! It is great to know that you had a smooth claim process. We look forward to being there for you should you need us in the future.

Jan. 5th, 2023

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LORRIE Flagstaff, AZ

Professional svc was great. I liked how things and parts were explained and what need replacing as well as needs for the future.

1 year ago

Reply from First American Home Warranty

Lorrie, Thank you for sharing your experience with us! It is always great to know when our customers are provided great service. We look forward to being there for you the next time you may need us.

Dec. 29th, 2022

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brian parker

A spring broke on my garage bar and First American is refusing to cover the cost. With the spring breaking it locked up and does not allow the garage door to open. First American said they were denying my claim because the door will not open, Of course it will not open because the spring that is covered in my plan no longer works. This company is a scam.

1 year ago

Reply from First American Home Warranty

Brian, Thank you for your review. According to our records, you placed a claim on November 21, 2022, for your garage door opener not functioning properly. We dispatched an independent contractor, #1 Garage Door, who reported the door is off track and out of balance, the cables and drums are damaged, and the rollers and bearings are locked up. As a result, the motor is not opening the door. Due to non-covered items under your contract, your claim was denied. Please refer to the Garage Door Opener section of your contract, which lists doors and adjustments as not covered.

Dec. 13th, 2022

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John McFarland Louisville, KY

Have just experience a total disaster with my warranty on are Electric Water Heater Have spent 3 Weeks And countless hours with them to repair the water heater. THERE is a TOTAL DISRESPECT FROM THEM TO REPAIR THE WATER HEATER. after 3 Weeks of this I gave up and called a local repair co . THEY FIXED THE WATER HEATER THE SAME DAY WITH A BRAND NEW WATERT HEATER This Co Has NO RESPECT FOR THIER CUSTOMERS ADVISE ALL FUTURE C USTOMERS GO WITH A TOP WARRANTY CO THE EXTRA MONEY WILL BE WORTH IT

1 year ago

Reply from First American Home Warranty

Hello John. First American apologizes for any inconvenience you may have experienced during the handling of your claim. According to our records, you placed a claim on November 4, 2022, for your water heater not working properly. First American dispatched Jefferson Plumbing, LLC, who reported the wiring and elements burnt and recommended replacement. A replacement was ordered with an estimated installation date for November 23, 2022.

On November 18, 2022, you informed First American you had already replaced the water heater and requested a cash payment in lieu of water heater replacement. Therefore, First American processed a cash payment in lieu of water heater replacement in the amount of $859.62 on November 23, 2022. Please allow 7-10day for the processing and mailing of your check and please refer to your home warranty contract under limits of liability number fourteen.

First American considers this claim closed.

Nov. 24th, 2022

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Conner O'Hea Albuquerque, NM

First American Home will do anything they can to make sure they don't help you. The only contractor available currently has 1-star reviews on BBB, Yelp and other trusted sites. When we brought in a third-party contractor to review the AC unit they recommended a replacement for the safety of the home. First American said they will not replace until it is inoperable even though there are major issues. Will definitely be looking into other companies once my contract is up in one month.

1 year ago

Reply from First American Home Warranty

Conner, We are disappointed to hear that you were not happy with your diagnosis. We do complete internal surveys as well as monitor feedback on our contractors. We always want to ensure we are providing our customers with the best service possible. We hope the next time you may need us, you will give us another chance to meet your needs.

Oct. 12th, 2022

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Grace Tseng San Carlos, CA

I filed a claim to repair my built-in microwave on 7/27/2022. The problem has not been taken care of as of this date (9/8/2022). The first assigned technician's assessment was the unit couldn't be repaired &needed to be replaced. FAHW finally assigned a 2nd technician who was suppose to inspect and give a 2nd opinion today(9/8/22). The appointment was postponed again to 9/14/22. Very difficult (holding time is more t 30 min or longer) to get to talk with a real person at FAHW. Phone recording said to call me back by the next business day but never did.

2 years ago

Reply from First American Home Warranty

Hello Grace,

Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that contractor Nana Technologies recommended replacing the safety thermostat switch and fuse to your microwave. First American authorized the repair. Nana Technologies reported to First American they attempted to schedule an appointment to complete the repair without success. On August 26, 2022, First American dispatched independent contractor Peninsula Appliance Repair LLC (Peninsula Appliance), who scheduled an appointment with you for September 23, 2022. Peninsula Appliance will submit their diagnosis and recommendation to First American for review. First American will contact you directly with an update regarding your claim.

First American considers this claim pending.

Thank you,

Sep. 14th, 2022

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Freddie Russell Dickinson, TX

Bar none the worst company ever, I live in Houston, A/C went out on Wednesday and they scheduled a tech to come out on Saturday, of course the tech never showed and now they tell me I need to wait to find out when they might be out until Monday! Ryan is a claim rep and tells me he is the top person in charge at First American......what a joke of a company

2 years ago

Reply from First American Home Warranty

Freddie, Thank you for sharing your review with us. We see that our team is working on your claim and we look forward to having this resolved for you soon.

Aug. 22nd, 2022

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Sarah Spring Branch, TX

This is the most incompetent warranty company. Every time I’ve had an issue it takes at least a week for a contractor to come, and there have been multiple times that they’ve scheduled the wrong contractors. It’s not uncommon for me to wait almost a month to get my AC repaired in the Texas heat. This has already happened to me 4 times. You’ll have to call to get ANY movement on a request. Usually I have to call them at least 6 times a week to get anything done, and each call takes at least an hour since their representatives are always busy. Save yourself a waste of time and money.

2 years ago

Reply from First American Home Warranty

Sarah, Thank you for sharing your review with us. We did request additional information from you so we could look further into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Jonathan Sugar Land, TX

After a year and multiple service calls, my AC still hasn’t been fixed. Tired of dealing with them - it’s not worth it. Save your money instead and don’t purchase this warranty. At the end of the day, it’s better to spend money on a competent contractor than paying First American $600/year + $85/service call and getting nothing fixed - they basically steal your money.

2 years ago

Reply from First American Home Warranty

Jonathan, Thank you for sharing this feedback with us. We did request additional information from you so we could look further into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Nicholas Brown Sacramento, CA

This is the worst company I have ever had to deal with. When you call them after an hr of being on hold they are extremely rude. My wife called in the winter to get our ac fixed before summer hit, they sent a "tech" out in the winter just for the guy to say its to cold to diagnose your ac call back during the summer. The tech then lied and put in the paperwork that he cleaned my coils. I tried to dispute this but this trashy company is intent on charging me 75 bucks for this. They are scum.

2 years ago

Reply from First American Home Warranty

Nicholas, Thank you for your feedback. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. We hope the next time you may need us, you will give us another chance to meet your needs.

Jul. 8th, 2022

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Aimee Beauregard Las Vegas, NV

They have 1 person per issue (washer, dishwasher, pool person) to fix an issue. They wanted us to wait 2 months to have our new washing machine repaired. We literally live in between Phoenix and Tucson, but only 1 service person was available? The pool person never even showed up. I have had this company 3 years, filed 2 claims and both were garbage. Use ANYONE but these people!!

2 years ago

Reply from First American Home Warranty

Hello Aimee,

Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that contractor Aquarius Spas and Pools has reported the pump has failed to the cleaning system/waterfall. First American has denied the claim as this failure is related to a noncovered item. You may refer to your home warranty contract, Pool/Spa Equipment Section, which states:

“NOT COVERED: ALL CLEANING EQUIPMENT, INCLUDING POP UP HEADS, TURBO AND ACTUATOR VALVES, POOL SWEEPS, LINERS, LIGHTS, STRUCTURAL DEFECTS, SOLAR EQUIPMENT, INACCESSIBLE COMPONENTS, HUMIDIFIER/DEHUMIDIFIER SYSTEMS OR ACCESSORIES, JETS AND RESPECTIVE PARTS AND COMPONENTS, FUEL STORAGE TANKS, FILL VALVES, SYSTEM MANAGEMENT OR ZONE CONTROL SYSTEMS (WHETHER MANUAL, ELECTRONIC, COMPUTERIZED OR PNEUMATIC), DISPOSABLE FILTRATION MEDIA, CHLORINATORS, OZONATORS AND OTHER WATER CHEMISTRY CONTROL EQUIPMENT AND MATERIALS, AUXILIARY, NEGATIVE EDGE, WATERSLIDE, WATERFALL, ORNAMENTAL FOUNTAIN AND THEIR PUMPING AND MOTOR SYSTEMS OR ANY OTHER PUMP OR MOTOR THAT DOES NOT CIRCULATE WATER FROM THE POOL OR SPA DIRECTLY INTO THE MAIN FILTRATION SYSTEM AS ITS PRIMARY FUNCTION, HEAT PUMPS, SALT, PANEL BOX, REMOTE CONTROLS AND DIALS.”

First American considers this claim closed.

Thank you.

Jun. 2nd, 2022

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Nick Le Fullerton, CA

Very bad service that I have ever know, as well as their sub contractor Safewire Inc did not do any thing when sending their technician to my home. He just looked around 30 minutes then get out. I ordered their service and waited for 1 week to fix my door wiring bell and the plug. The very simple thing but they could not do it, how can they fix a bigger thing? Can you trust on them for fixing all your appliances???

2 years ago

Reply from First American Home Warranty

Hello Nick. First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. According to our records, you placed a claim on May 19, 2022, for your doorbell and one plug not working properly. First American dispatched Safewire Inc, who reported the doorbell not working due to wire damage from rodents as well as the outlet having a lack of capacity due to not being grounded. These findings fall outside of the home warranty coverage, resulting in a denial due to not normal wear and tear and lack of capacity. Per your request, second opinion contractor M K Electrical Services Incorporated has been dispatched to confirm the diagnosis. Frist American considers this claim pending.

First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. According to our records, you placed a claim on May 19, 2022, for your doorbell and one plug not working properly. First American dispatched Safewire Inc, who reported the doorbell not working due to wire damage from rodents as well as the outlet having a lack of capacity due to not being grounded. These findings fall outside of the home warranty coverage, resulting in a denial due to not normal wear and tear and lack of capacity. Per your request, second opinion contractor M K Electrical Services Incorporated has been dispatched to confirm the diagnosis.
Frist American considers this claim pending.

Jun. 3rd, 2022

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Christy Stout Lexington, KY

Used to be a great company but absolutely awful these days. To actually speak to a representative takes forever including dealing with an automated system that doesn't understand anything. I have been without a washing machine for over 6 weeks and their contractor has disappeared off the face of the earth and they could care less and aren't doing anything to assist me. Mr or them haven't gotten a response from the contractor in over 2 weeks now. Used to recommend to everyone would never recommend again.

2 years ago

Reply from First American Home Warranty

Christy, Thank you for your feedback. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. We hope the next time you may need us, you will give us another chance to meet your needs.

Jul. 8th, 2022

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Breanna Faulkner Visalia, CA

Customer service is terrible!!! I had an issue with my kitchen sink and the company they sent was too incompetent to fix my broken faucet after coming to my house 4 times. I had to call First American multiple times to let them know the work was not completed even though they kept marking it as complete. First American decided to just send me a $45 check so I can buy a new one and have a plumber install it. I will NOT be renewing my two warranties with First American.

2 years ago Edited February 16, 2022

Reply from First American Home Warranty

Breanna, Thank you for your comments. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. We hope the next time you may need us, you will give us another chance to meet your needs.

Jul. 8th, 2022

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Grey Girl

Please do not purchase a home warranty with First American. The heating and air contractors they use are extremely unprofessional the ones we have interacted with all have 'one star' google review ratings. I had two furnaces that broke at the same time and because they use horrible vendors we did not have anyone to check on our furnace for more than three weeks. We ended up having to purchase a new furnace because we could not do without heat and could not wait on the warranty company's vendors.

2 years ago

Reply from First American Home Warranty

Hello Angela,
First American apologizes for any inconveniences you may have experienced during the handling of this claim and thank you for bringing this to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate that you requested a cash payment for the replacement of your 2 furnaces. Please be advised that First American is in the process of obtaining the necessary information to offer you the cash payment in lieu of replacement. First American considers this claim to be pending.

Feb. 14th, 2022

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tom wilder Nampa, ID

Paid extra for the AC coverage. First of all they give you a 4 hour time the contractor will arrive. They don’t do weekends So you have to take off work. Then they had to come out four times!!! Twice they didn’t do anything!!! So I missed four days of work to meet with their contractors (sears by the way) not a local AC company. They will repair repair repair, you will not get them to replace the unit like they say they will when they sell you the warranty. I had my own independent contractor come out and he said the unit needed to be replaced

2 years ago

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