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Verified Customer

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George Los Angeles, CA

Zero consistency when calling for service or support. I have had multiple contracts and about 80% of agents refuse to help. It's not that they can't, they won't.

4 years ago

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Verified Customer

star star star star star

Tiffany Navarre, FL

Great customer service and support. Easy to make claims and contact from companies within 24 hours.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

star star star star star

Ricky Smith Knoxville, TN

I've dealt with other home warranty companies before. First American is the best, Choice Home Warranty is the worst

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

star star star star star

Victor Moerbe Hattiesburg, MS

They have done what they say!All work has been very professional and reps have been very personavble.

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Verified Customer

star star star star star

Will Hughesville, MD

Fast Service and value for the cost of the plan are unmatched and they call back very quickly when ever I have issues

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Verified Customer

star star star star star

Nettie Amrine Kansas City, MO

I give this as a rating because they are AMAZING!!!! Every time I've placed a call they've done such a great job.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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hans mecker Arlington, TX

Easy to deal with, responsive. Online claims are easy to handle and relevant information is being provided.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Alfred Golden Valley, AZ

Response time and sincerity. Answering my questions with sincerity and trustfulness. Inform you on any delays

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Kathy Seabrook, TX

Seem to be well organized and sincere. Have not had occasion to make a claim. They can get a little pesky with their emails.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Verified Customer

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Darrol Proctor Lake Havasu City, AZ

Great company, But communication is a big thing. I think due to the pandemic there was a little lapse in communication.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Verified Customer

star star star star star

Bill and LuAnn Tillison Wichita, KS

They have been helpful to us on numerous occasions, and the service personnel who have come have been great.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Verified Customer

star star star star star

FRED B. Tomball, TX

Good quick service. Schedules work easily and contractor showed up for work and was very professional.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Verified Customer

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Dan Chandler, AZ

The reason I rated them 2 stars is because they left me with NO AC for 5 days in 117 degree weather. 2 young kids a wife and a small dog! No call back or any concern about our safety and health!

4 years ago

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Verified Customer

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Elizabeth Hattiesburg, MS

They respond to my request very quickly and send out responsible people to fix what I have to be fixed

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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Verified Customer

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Natasha Guerrera Wildomar, CA

It was the service man. I didn't like how he didn't allow me to explain. My dryer door wouldn't shut and he was just real short in and out 2 min. Horrible service

4 years ago

Reply from First American Home Warranty

Hello Natasha,

Our records indicate you placed a claim for your clothes dryer not working properly. We dispatched an independent contractor, Accord Appliance Service, Inc who reported the clothes dryer door was broken not due to normal wear and tear. Please be advised, First American's liability is limited to repair or replace an item that fails due to normal wear and tear. You may refer to your home warranty contract under Limits of Liability, Number Three. Please be advised, your claim is considered closed.

Thank you.

Aug. 10th, 2020

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Verified Customer

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robert hutchins Alpharetta, GA

excellent service and great employees. the vendor was quick to respond to our problem, came same day

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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Verified Customer

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Robin Surprise, AZ

Very quick response to my claim and was pleased with the service. My issue was resolved the day of the appointment

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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Verified Customer

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Marc Polander

I have been trying to deal with a service request since 2 weeks now and very little to no progress. Most not all of customer service people tell you the same thing as if reading a script. They tell you to call back tomorrow

4 years ago

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Verified Customer

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Lakita Brooks

Sometimes it contractor don't reply in a timely fashion and it can be difficult to get issues resolved the 1st time the item is repaired.

4 years ago

Reply from First American Home Warranty

Thank you Lakita for your review.

Jul. 23rd, 2020

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Verified Customer

star star star star star

I believe insurance is necessarily

Bz so far I am satisfied with you guys as you following the all of the things which help fuel yo our society

4 years ago

Reply from First American Home Warranty

Thank you for your review.

Jul. 23rd, 2020

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Verified Customer

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Brian Talbot

One contractor didn't have appropriate insurance and for our current issue, we're going to have to call again to fix the ice maker. This will be the third time.

4 years ago

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Verified Customer

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John

The companies they send out have horrible reviews and those Companies wanna find anything to make more money. They are not there to fix the simple problem

4 years ago

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Verified Customer

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Anita Hernandez

My 1st repair request resulted in an appliance replacement and it was handled quickly and professionally.

4 years ago

Reply from First American Home Warranty

Hi Anita, thank you for your review.

Jul. 22nd, 2020

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Verified Customer

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Ms Doris

I am been very satisfied in the past. This time I'm really disappointed. I had an emergency I was assigned a company that's 2 hours out of my area and wasn't open on Saturday. I had to get someone on my own & pay myself. Your customer service person was very disrespectful

4 years ago

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Verified Customer

star star star star star

Judy McGrath

I have not used my warranty ,but feel better that I have some thing to fall baxk on if I have a problem.

4 years ago

Reply from First American Home Warranty

Hi Judy, we appreciate your review.

Jul. 22nd, 2020

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Verified Customer

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John Bosco

Very responsive to your needs. They reply your request promptly but the work is quite slow not as my expectations.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Sandy

I just joined and I needed pool service, the company they sent the technician had a nasty attitude. He was extremely expensive to repair and determined that one issue was preexisting.

4 years ago

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Verified Customer

star star star star star

Raymond Shaw

I rate them to be efficient and punctual because they are. The technicians are knowledgeable and professional.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Darrel Ringwelski

I only had to make one phone call and I had a work order # and the name of a contractor to work on my ac problem.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Freeman Garnett Saint Louis, MO

Easy fast service customer friendly knows what they are talking about. That helps me describe my problem

4 years ago

Reply from First American Home Warranty

Thank you, we appreciate your feedback. Have a great day.

Jul. 7th, 2020

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Verified Customer

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Debra Nespo Las Vegas, NV

Very quick to solve your issues. Very happy with the service we received from them. Very friendly and professional

4 years ago

Reply from First American Home Warranty

Thank you Debra, we appreciate your feedback and review. Have a great day.

Jul. 7th, 2020

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Verified Customer

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Edith Baker Hyattsville, MD

Have been with them for over 3 years are satisfied how they responded to their customer and the quality

4 years ago

Reply from First American Home Warranty

Thank you Edith, we appreciate your feedback. Have a great day.

Jul. 7th, 2020

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Verified Customer

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John Las Cruces, NM

Very professional. The work was very clean, and the water heater installer went over everything for me.

4 years ago

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Verified Customer

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Hamid K

My faucet was loose and its bolt was stuck due to rust and they said it’s not covered and I paid for the faucet and labor to replace it. Cost me $400. It should have been covered. Not happy at all. I do not recommend this company.

4 years ago Edited January 10, 2024

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Verified Customer

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Wm Nelson Little Rock, AR

They were prompted responding when called.... Would have given 5 star but they did not give replacement price for dish washer. It was to low!

4 years ago

Reply from First American Home Warranty

Thank you Wm for your review.

Jun. 8th, 2020

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Verified Customer

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Cristina White Fremont, CA

Have only had to use them once so far, but my issue was solved and completely paid for so I am very satisfied.

4 years ago

Reply from First American Home Warranty

We are so happy to hear that. Thank you so much for your positive feedback. Have a great rest of your week!

Jun. 2nd, 2020

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Verified Customer

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Orlando Padilla

Reliability, peace of mind, most of the time easy to schedule a repair, continuous customer satisfaction

4 years ago

Reply from First American Home Warranty

Hi Orlando. Well said. Thank you for taking the time to provide us with your feedback.

May. 18th, 2020

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Verified Customer

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Barbara Smith Virginia Beach, VA

I’ve only had 3 occasions to use them in the past 10 or so years but they have been very accommodating and efficient.

4 years ago

Reply from First American Home Warranty

Hello. Thank you Barbara. Have a great day.

May. 8th, 2020

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Verified Customer

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David Bellows San Antonio, TX

I've only had to use them once so far. The appointment was scheduled quickly and the claim paid with no issue.

4 years ago

Reply from First American Home Warranty

Hi David. Thank you for the feedback. Have a great day.

May. 8th, 2020

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Verified Customer

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Barry Boise, ID

Totally professional!! They evaluated the problem with my hot water heater and replaced it the next day.

4 years ago

Reply from First American Home Warranty

Hi Barry. Thank you for your feedback. Have a great day.

May. 8th, 2020

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Verified Customer

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Charles Spencer Atlanta, GA

Great customer services with good peoples that work for them good customer services with them as well

4 years ago

Reply from First American Home Warranty

Hi Charles, thank you for your feedback. Have a great day.

May. 8th, 2020

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Verified Customer

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Karen Fenton, MI

Easy to get issue taken care of, I can contact my own contractor and it is a good price to pay for peace of mind

4 years ago

Reply from First American Home Warranty

Hi Karen. Thank you for your feedback. Have a great day.

May. 8th, 2020

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Verified Customer

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Anna Doughty Henderson, NV

When my fridge broke they where here the next day and my a/c also. I have nothing but praise for them.

4 years ago

Reply from First American Home Warranty

Hi Anna, thank you so much for your feedback. Have a great day.

May. 8th, 2020

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Verified Customer

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Donna Williamson Phoenix, AZ

They are good but I've had them replace appliances instead of letting me purchase them outright and they are not quality products

4 years ago

Reply from First American Home Warranty

Hi Donna. We do thank you for your feedback and understand your concern. We will replace items that match efficiency, similar features and capacity. All of which is provided in the contract. If ever a replacement is not up to your standards, we will provide a cash payment. Thank you.

May. 8th, 2020

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Verified Customer

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James Person Conroe, TX

We have been amazed at how well FAHW has taken care of us over the past 20 years! Excellent service each time!

4 years ago

Reply from First American Home Warranty

Thank you James, for your feedback and for your continued business over the past 20 years. Have a wonderful day.

Apr. 27th, 2020

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Verified Customer

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Victor Francisco Alcocer Corpus Christi, TX

The warranty allows contractors to only replace parts until equipment no longer works. Not always the most energy efficient nor economical outcome for the customer.

4 years ago

Reply from First American Home Warranty

Thank you Victor, we appreciate your feedback as we are always looking for ways to better our company and your feedback is a valuable part of that process. Have a great day.

Apr. 9th, 2020

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Verified Customer

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Amado Pantoja Hemet, CA

good service i had problems with the air conditioning and with my boiler later they fixed for me without any problem

4 years ago

Reply from First American Home Warranty

Hello Amado. We are happy to hear the repairs on your air conditioner and boiler were completed timely. We appreciate your feedback. Have a great day.

Apr. 9th, 2020

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Verified Customer

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Mike

The policy is good, but you must be very careful not to do anthing that would make the repair person call First American and not be covered.

4 years ago

Reply from First American Home Warranty

Hello Mike. We appreciate your feedback. Have a great day.

Apr. 6th, 2020

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Verified Customer

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Mary Ann Fontes

I've used them in the past, had no problems. Tried some other company and came back First American.

4 years ago

Reply from First American Home Warranty

Hello Mary Ann. We are happy to have you back and look forward to servicing you in the future. Thank you for your review. Have a great day.

Apr. 6th, 2020

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Verified Customer

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Debra Harris

Always on when you need they Find good contractors response back when needed and prices are compatible

4 years ago

Reply from First American Home Warranty

Hello Debra. Thank you for your review. Have a great day.

Apr. 6th, 2020

First American Home Warranty Reviews