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Complete Protection

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LAST UPDATED: May 3rd, 2023

Complete Appliance Protection, Inc (Complete Protection), founded in Kansas in 1998, is a family-operated business that offers monthly warranty programs with no deductible options and no exclusions for unknown pre-existing conditions.

Complete Protection prides itself on its customer service and has won the Angie’s List Super Service Award. If you need any assistance, or need to make a claim, the company offers 24/7 service, connecting you with a real representative instead of an automation.

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The Good

  • Multiple Home Warranty Plans
  • No Deductible
  • Appliance Replacement Reimbursement
  • No Pre-existing Condition Exclusions
  • Quick and Easy Enrollment Process

Multiple Home Warranty Plans

Complete Protection offers four competitively-priced home warranty plans:

  • Essential Plan — $45 per month or $540 per year
  • Advanced Plan — $55 per month or $660 per year
  • Comprehensive Plan — $65 per month or $780 per year
  • Ultimate Plan — $75 per month or $900 per year

Each plan covers a variety of appliances and systems. Here is how each plan compares:

  Essential Plan Advanced Plan Comprehensive Plan Ultimate Plan
HVAC
Water heater
Dishwasher
Microwave
Range
Washer/dryer  
Refrigerator  
Pipe leaks    
Electrical wiring    
Main panel    
Outlets and switches    
Garbage disposal      
Garage door opener      
Drain line stoppages      
Plumbing and electrical fixtures      

It is worth noting that the Advanced, Comprehensive, and Ultimate plans offer free preventative maintenance checks.

In addition, Complete Protection offers add-on coverage options that can be added to any plan. Each item is individually priced. The following options are available:

  • A/C system
  • Furnace/air handler
  • Condensing unit
  • Evaporator coil
  • Mini split evaporator
  • Boiler
  • Septic tank/lines
  • Septic pump
  • Well pump/tank
  • Cooktop
  • Oven
  • Range
  • Refrigerator
  • Dishwasher
  • Deep freeze
  • Microwave
  • Wine cooler 
  • Ice machine
  • Water heater
  • Washer
  • Dryer
  • Garbage disposal
  • Garage door opener
  • Trash compactor
  • Pool pump
  • Pool heater

All add-on coverage items are listed with their monthly cost, but the annual cost is simply the monthly cost multiplied by 12 months.

No Deductible

Unlike most industry competitors, Complete Protection pays for all covered repair costs with no service fee charged to the customer, including parts and labor. 

Customers are also able to choose any licensed contractors they desire for service repairs. The company will pay up to $1,000 for each item repair within a 12-month period.

Appliance Replacement Reimbursement

The company offers customers a reimbursement for any covered items that it determines to be unrepairable. Complete Appliance Protection publishes a detailed list on its corporate website on the exact amounts the company will pay for each replacement item. The company pays up to $500 for item replacement costs.

No Pre-existing Condition Exclusions

Complete Appliance provides coverage for any unknown pre-existing conditions, lack of maintenance, and rust on covered home appliances and systems. Unlike industry competitors, the company also provides warranty protection on the interior parts of appliances. 

Quick and Easy Enrollment Process

You can quickly and easily enroll for a Complete Protection home warranty plan on the company’s website. You simply select your plan and add-on coverage options, and provide some contact information, including your state and address.

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The Bad

  • Warranty Restrictions
  • No Mobile App
  • Not Available Nationwide

Warranty Restrictions

The company does not offer coverage on certain items covered by some other similar home warranty competitors. Certain restrictions may also apply on items covered by the home warranty. According to the corporate website, the company's warranty does not cover the following items:

  • Roof repair
  • Ductwork
  • Ceiling fans
  • Spa tubs
  • Sump pumps
  • Sprinkler systems
  • Humidifiers
  • Structural items

These items, among others, are only offered as add-on coverage.

No Mobile App

The company does not provide a mobile app for customers. A mobile app can make it easier for customers who are away from home to file claims and make payments. 

Not Available Nationwide

Complete Protection home warranty plans are not available in the following states:

  • Massachusetts
  • Wisconsin

If you reside in either of the states listed above, you will need to look into other home warranty company options.

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The Bottom Line

Complete Appliance Protections offers customers several home warranty options with no deductible or pre-existing condition exclusions. Premiums can be paid on a monthly or yearly basis; however, the company does not cover several items that are warrantied by many other similar industry competitors. The company also does not offer a mobile app that could be used for easier filing of claims.

View Best Home Warranty Companies

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7 Reviews

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2 grade

14%

1 grade

14%

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Review Source

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Walter Lescano

It is such a relief that there are still reputable home warranty companies such as Complete Protection. We had been with American Home Shield for nearly 20 years for all 4 of our properties. We should have cancel them sooner, but stuck with annual contracts with them which made difficult to break away and they continued to raise our rates and decrease their coverage. We finally left them a year ago and we could not be happier that we found Complete Protection Home Warranty. They are customer satisfaction focused and have not let us down. They actually have a live person answer all their calls and they are always courteous, professional and concerned for your needs. We can’t say enough good things about their service and helping us save money on our appliances repairs. Thank you for all you do and please don’t ever change. We are not trusting all our properties to the continued excellent customer service you have.

2 years ago

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Don Berry Sherwood, AR

We have had CP for years now and we are 100% satisfied. Every time we have had a need to get service for a covered appliance or home system it took just one phone call ... answered by a real person by the third ring ... and repair services whether their suggested vendor our ours was arranged. We have been with other protection programs but NONE is anywhere close to CP.

4 years ago

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Jessica Mabry Dallas, TX

I've had to use Complete Protection a few times. They were happy to let me use my own service people and then be reimbursed. The people who I spoke to on the phone were eager to help. One of the appliances was beyond repair. CP approved the replacement of the product pretty quickly they weren't interested in constantly putting band-aids on what was obviously a failing piece of equipment. I've heard horror stories about other companies doing that.

5 years ago

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Lee Lo Albany, GA

The warranty will only cover a portion of the cost to fix an appliance. Based on the yearly cost of the warranty -- you almost break even to simply save your money for major repairs. For example, my AC unit required a $1500 part (cheapest quote from a licensed, insured HVAC company) -- nevertheless, Complete Protection only approved a $500 settlement for the part.

3 years ago

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Tara Shields Tucson, AZ

This honestly is the first Warranty Company I have had a huge concern about, not that I’ve had much experience with Warranty Companies thankfully. I was recently told and send a letter stating they had issued a $700 payment to assist with replacing an air conditioning part and essentially the air conditioning unit that needs to be replaced on a home I recently purchased. Two weeks later I was still waiting for the check. I followed up with them and they informed me that I first had to send them the receipt for the replacement unit. I explained that I was told by the rep, and in their letter which very clearly states, that they had issued a $700 check. Never did they tell me that I first had to send them the receipts. They then informed me that because of the problem I had they were re-doing the language in their “template”, And adding verbiage to it, but that I am the ONLY customer out of thousands who’s ever had a problem with this! Unless they have thousands and thousands of customers who cannot read or hear, I doubt that is the case. While I understand that their documents state one thing, for the representative to tell me another and to send me a letter advising they had issued a check that never got issued is a completely different matter and I should be able to rely on what that they placed in writing. Considering it is an air-conditioning unit that went out in the middle of the summer in Arizona is even more infuriating! Apparently this is not just the representative’s issue it is a “template” they use on all claims. That is a serious problem. I requested a copy of the corrected template just so that other future customers don’t have to deal with such an issue but to date I have not seen it. Just something to be very cautious of.

3 years ago

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Bo Brooks Vernon Hills, IL

Low monthly cost. No service call fee. Reasonable coverage. Have had numerous claims, never an issue

1 year ago

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Sepehr Haddad Chevy Chase, MD

Hassle free and great customer service when something goes wrong, total peace of mind!

5 years ago