Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Mina Kadel Miami, FL

So far we have good experience with them.

1 year ago

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Evan W Ballard Wynnewood, PA

Job done in a timely manner That's all I can say

1 year ago

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Josephine Dobson Saint Louis, MO

Takes too long for customer repair date....3..4..5..days for a technicianto come for repairs...

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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James Connell Cumming, GA

They never found a tech to come diagnose my AC / Furnace issue

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Nee Allison

Still awaiting information on air conditioning parts/replacement

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2022

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Robert Taylor

Still waiting on a $150 check I was suppose to receive from you for claim #154230556

1 year ago Edited January 10, 2024

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Alex Montgomery, IL

Water heater broke. Offered the reimbursement option. We were never fully reimbursed and were given multiple excuses.

1 year ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2022

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Stephen Deems Chattanooga, TN

Choice Home Warranty is unequivocally the absolute worst company I've ever had the displeasure of dealing with.

1 year ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 24th, 2022

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Shanelle Baltimore, MD

I needed the warranty for my air conditioning and choice refused to fix the AC. They are the worst warranty service.

1 year ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 25th, 2022

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Tom Dearing Tallahassee, FL

So far so good. Very timely. Have picked good technicians

1 year ago Edited January 10, 2024

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Yvonne Felton Upper Marlboro, MD

They are better than my former company and cost less.

2 years ago

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Nicholas Fecteau Indianapolis, IN

Prompt resolution of claims and professional contractors

2 years ago

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Sheri Taylor High Point, NC

Because I am STILL waiting for a quote to add my stand alone freezer to my policy

2 years ago

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R Jeannie Chancellor

They try to deny every claim, they can't get good service people.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 19th, 2022

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Laura L Anderson Saginaw, MN

Won't replace unrepairable appliance. Only received $338 to replace a stove. Won't cover half of a basic model.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 19th, 2022

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Jermaine D Smith Zephyrhills, FL

I get my Air Conditioner checked twice a year and Choice Home Warranty said they will not pay to fix it.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 19th, 2022

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Verified Customer

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James W San Antonio, TX

Very good response time in most problems

2 years ago

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Paul A Aarons Lake Mary, FL

Fast service. Reasonable premiums and deductibles.

2 years ago

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Michael Surprise, AZ

Almost always no issues with getting service needed

2 years ago

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Kashifa Lassic Smyrna, GA

I have been trying to get my hot water heater repaired for over a month with no resolution.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 12th, 2022

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Verified Customer

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Danny Green Nixa, MO

Responsive on some issues, but not on others. Will try every effort to deny claims.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 12th, 2022

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Bryan Apopka, FL

Quick to respond to call; however sometimes slow to get tech to house and have yet to pay last tradesman's for work they completed.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 12th, 2022

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peter Minneapolis, MN

I was without hot water for 10 days.no showers, no dish water. No nothing

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

May. 12th, 2022

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Debra McIntire

Don't pay as well as expected when hot water heater went out. We had to pay the $75 service fee + another $300 out of pocket! We also had to wait on whole week for hot water due to warranty delays in purchasing supplies.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

May. 12th, 2022

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Joyce Wright Laurel, MD

I've had to follow up about the status of my repair on more than one occasion.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 13th, 2022

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Tamara Lee Williamstown, NJ

Lack of support and follow through/up when concerns have been raised

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 12th, 2022

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Bill Camp Knoxville, TN

Getting correct service each to do repair

2 years ago

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james a arhontas Zephyrhills, FL

Said problem for AC was rust and corrosion and not covered . The rust was not where the problem was on the EVap coil

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 5th, 2022

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Lynne Duchock Decatur, AL

They hide behind "pre-existing" hidden contract points. They refuse to help, and don't call you back.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 5th, 2022

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Debra E Shore Winston Salem, NC

Because in order to get some things done, I had to fight for it.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

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Debra Johnson Ellenwood, GA

Paying $75.00 every month and when you use them they either can't help you or thier products are low quality

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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David Johnson Gulfport, MS

Extremely professional, courteous and knowledgeable

2 years ago

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Charlotte Romero Houston, TX

Experience was okay but lacked good communication

2 years ago

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Mizanur Rashid Flower Mound, TX

Some of the contractors are too poor in terms of service quality

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 5th, 2022

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Cynthia Langwell Kirkland, AZ

I still have to open the garage door manually. Still not able to open electrically. Nothing has changed for me.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

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Anthony Thomas Houston, TX

Poor Service calls and Poor quality repair providers. Use repair men that have very poor service and very poor ratings.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

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ron RIDEL Melbourne, FL

Price and coverage(e.g. rust negates coverage. Nothing outdoors in Florid does not have rust.)

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Gardy Duval Lake Worth, FL

Lowsy replacement of appliances system. Low financial offers.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Deepak Ranganathan Tampa, FL

You decline claims for high ticket items like Air-conditioner and water heaters

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 4th, 2022

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Nancy Bracken Clemmons, NC

Because they are very slow when agreement is reached sending the checks.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the check has been received and cashed.

Kind Regards,
CHW Team

May. 4th, 2022

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robert morgan Danbury, CT

I am having a problem waiting for a replacement check. Hi is

2 years ago

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Helen Theodosis Lake Havasu City, AZ

Because they already refused 3 of my claims! They find excuses every time to get out of repairing anything!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 4th, 2022

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Keisha Scott Cincinnati, OH

Lack of follow through. I have a claim that has been open for SEVERAL months that is still not resolved

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 4th, 2022

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Rochelle Steward Schererville, IN

Poor services didn't get what a paid for. Over 30 days to get a yep card to somewhere I don't shop at.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Mika J Vondra Arlington Heights, IL

I have to wait till End of may to get my check to purchase my oven. I can't cook for Easter dinner!!!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the check has been received and cashed.

Kind Regards,
CHW Team

May. 4th, 2022

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Verified Customer

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Joseph

I always have a god experience with them. I had a water leak and they took care of me.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations.
We hope you will take a moment to update your star-rating to reflect your positive experience.

May. 4th, 2022

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Pecola Brown

What was broken was fixed in a short time frame

2 years ago

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Valerie Jordan

Choice confirmed my request and sent a Tech right away

2 years ago

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Gloria Peete

Technician was accurate and did a good job.

2 years ago

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Fred Young

Trouble getting repairs, poor customer service and horrible grievance process when repairs are denied.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022