Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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John Schmid Linden, TX

Fast response, knowledgeable repairmen, complete repairs

2 years ago

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Verified Customer

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Lindsay Dycus Atlanta, GA

Difficult to work with and don't cover parts of a repair that should be covered

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 24th, 2022

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Verified Customer

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Robert CARCELLI I Struthers, OH

Company is honest and trustworthy and does what they say

2 years ago

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Carol Ann Hettel High Point, NC

Claims are quickly done. Companies are very reliable

2 years ago

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tammy sue boyd Charleston, WV

Svc got here fast but been over 3 eks and hes not brought my part hed ordered for my washer.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 24th, 2022

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Verified Customer

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Ralph Gladewater, TX

Worst home warranty I have ever had. CHW does not back up the policy and does anything they can to get out of helping.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 24th, 2022

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Verified Customer

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Marve stockert

Process was good. Installation could have been better

2 years ago

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Yvette Harvey, LA

Ac/heating guy they hired was very efficient..

2 years ago

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Shelley Bennett El Paso, TX

One horrible experience and one great experience

2 years ago

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Susan Bernstein Mann Potomac, MD

Technicians are good and get the job done.

2 years ago

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Verified Customer

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Bill Vowles Yuma, AZ

Communication sucks and getting a good service person is hit and miss

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 17th, 2022

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Verified Customer

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Gary Kitto Lees Summit, MO

Poor customer interaction...phone staff never understand the problem when reporting a claim!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 17th, 2022

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Andrea San Antonio, TX

They turn down too many issues AFTER the customer pays the co-pay.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 17th, 2022

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Verified Customer

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Imran New City, NY

Whenever we called they come out to do the repairs we need.

2 years ago

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Brenda Sicklerville, NJ

We had a ruff start but it has been great ever since

2 years ago

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FRANK L CROCKETT JR Mesquite, TX

Refusal to repair or replace my Kenmore garage stand alone up right FREEZER.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Feb. 3rd, 2022

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Verified Customer

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Luis Landing, NJ

Don't have enough people to fix or to take care of all customers and still waiting on the status on my dryer

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 3rd, 2022

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Verified Customer

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D Orsak Huffman, TX

after having them for 3 years they never covered a single claim for me. My opinion is they were not dependable for me.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 3rd, 2022

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Verified Customer

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Susan L Roebuck Mesa, AZ

The speed in which the repair guy came to fix the ac

2 years ago

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Babegarais Fairfax, VA

Accomodating and pleasant, and many more

2 years ago

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Donald Krauer Fort Mill, SC

They have always provided aid when needed, saving me $$$

2 years ago

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Verified Customer

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Steven Spoerl Kewaskum, WI

It took a long time to get repairs. Things needed to be replaced still cost me hundreds

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 27th, 2022

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Verified Customer

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Miss Leslie West Memphis, AR

Came quickly friendly and explained everything

2 years ago

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Myriam Platin Groveland, FL

it takes longer than before to get the repairs done

2 years ago

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Vicky Gifford Las Vegas, NV

Just had someone look at my water heater never did anything never replaced it left me in the lurch

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 26th, 2022

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Verified Customer

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Roxanne Condon Maryville, TN

Would not pay for full replacement. Haven't received the partial pmt promised.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 27th, 2022

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Verified Customer

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Sarah Flatow Placitas, NM

Do not stand by their warranty. Lie about coverage. Do not deliver what sales person says they deliver.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 27th, 2022

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Verified Customer

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Sheila Wright Sterling, VA

Feel that coverage guidelines could be changed on some appliances.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 27th, 2022

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frank wing Gary, IN

because I have been without my refrigerator repaired for 32 days

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 26th, 2022

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Verified Customer

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Andre C Foster Lansing, IL

Horrible service trying to get dryer fix for a month,technician came to fix microwave damaged handle claim was denied

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 26th, 2022

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Verified Customer

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David Davidson Kinards, SC

I have been waiting in a replacement part for a delta faucet since November 2021

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 26th, 2022

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Verified Customer

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Russell Eugene Collins Nashville, TN

Bad experience with technician. Bad experience with Choice customer service representative.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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Mark Caprioni Forked River, NJ

Because, when I needed you at our house with no heat last week you never showed!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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young yoon Carrollton, TX

lost $60.00 for first plumbing claims. do not cover at all.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 20th, 2022

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Verified Customer

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Andres A Palma Flagstaff, AZ

It's difficult to find vendors in smaller cities to work with home warranty company's

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 19th, 2022

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Verified Customer

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Jennie Caldwell Villa Rica, GA

They o me money but won't pay me back for that hot water heather

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Verified Customer

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JERRE SHIPP Hillsboro, OR

THEY HAVE NOT FOLLOWED THROUGH ON A CLAIM THAT I HAD WITH THEM. REGARDING MY MICROWAVE OVEN.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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Stan Gladden Bowie, MD

Quick response. Courteous and professional.

2 years ago

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Verified Customer

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Diane Wegrich Jupiter, FL

Always helpful. Amswer is always within one day.

2 years ago

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Verified Customer

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William J Scholer Hilliard, OH

Took to long to get service and parts. Service man tracked dirt into my house

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Maiessha Griffin Lithonia, GA

I've only made one claim, it was easy and smooth.

2 years ago

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SZ Winfield, IL

bad customer service and no help, not worth getting. I got it because my seller paid for it. Really not helpful at all

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Kat Kring Tucson, AZ

You failed to cover my hot water heaters d sent a repairman out who did some damage. He said he'd come back. He didn't.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 20th, 2022

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EDWARD RAMIREZ Angleton, TX

MOST of the companies they use are star quality.

2 years ago

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Paul Harvey Philadelphia, PA

The rep was on time, was careful and did a great job.

2 years ago

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Angela Horton Franklinton, NC

No sense of urgency with regards to heat,air or plumbing issuesng

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Sandra Stull Dallas, TX

Cant understand what theyre saying r they forget to cancel appts

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2022

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David Borden Lady Lake, FL

Very responsive, but not quick to satisfy claims/replacements

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Daniel Abruzzo Gibsonia, PA

The tech was knowledgeable, prompt and polite.

2 years ago

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Gibbons Mount Laurel, NJ

A recent request for service took two days for service to arrive

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022