Name: Choice Home Warranty
Rating: 3.8

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Lowell

Company is fraudulent. Would not recommend this warranty company to anyone. Cheated me out of monthly payments and declined honest repairs. Bad company!!!!

7 months ago

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roger erby Erie, CO

Things get fixed and done right. Contractors ate polite and professional.

7 months ago

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Michael Mauk Summerville, SC

A great provider was assigned. Quick response, professional and knowledgeable.

7 months ago

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Juan Elizondo Austin, TX

Great company without any problems and good customer service

7 months ago

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Sonia Edwards Decatur, GA

Technician was very professional and pleasant - explained what he was doing.

8 months ago

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Patricia Miami, FL

Fast service and good contractors. Customer service needs some improvement.

8 months ago

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Vincent Esposito Wadesboro, NC

You suck. Never have a provider in my area. I'm still waiting for someone to fix a faucet that's leaking. I waited a week for an AC repair when temps were 100. You suck!

8 months ago

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Robyn Azus

I give no stars. My experience with this company was horrendous. I was with American Home Shield for 7 years. They never denied a claim. This company denied all.

8 months ago

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Kim Walker

8 months ago

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Leonard Dunnellon, FL

co doesn't replace with replacement appliances anymore. on my failed stand up freezer, only offered less than half of price to purchase a replacement. canceling policy

8 months ago

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Alice Sanchez

Excellent customer service. Claim taken care of quickly and effortless.

8 months ago

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Randy New Orleans, LA

Because of the service I received when I filed my claim it been three weeks since my air conditioner went out and I called and call trying for to get my Air conditioner fixed

8 months ago

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Ruthie Gibson St Louis, MO

Took over a month for a repair man to even look at my refrigerator than another month to get a gift card that has to be spent at Lows. Not happy at all

8 months ago

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Portia Austin, TX

Best service people Prompt service schedule Knowledgeable of serviced item

8 months ago

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Patricia Hampton, VA

I’m very pleased with home warranty. Had them for several yrs. 👍

8 months ago

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Dani Lakeland, FL

Quick response upon submitting claim and quick service upon dispatch!

8 months ago

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maack1 Wichita, KS

ON TIME AND GARBAGE DISPOSAL WAS ON WARRANTY, SO VERY SATISFIED!

8 months ago

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Lionel Myers Huntsville, AL

Service was quick, informative, and successful. I'm a happy customer. Thanks

8 months ago

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john edwards Midway, GA

Need repairs got a company that can help , that means a lot for customers .

8 months ago Edited September 20, 2023

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Ryan Hutton Chicago, IL

Quick response. Replaced garage door opener after gear break.

8 months ago

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J Gaer Little Rock, AR

Too much back and forth on simple claims. They have a decent network of contractors but there are better options when it comes to Home Warranty.

8 months ago

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Keith Charlestown, MA

Very good service only downfall takes too long to get someone out when you file a claim

8 months ago

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yasmin gamboa

They charged a service call for each appliance even though it was the sam vendor that came out same day

8 months ago

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Eric Williams NC

I like that they are quick to respond to all of their customers needs

8 months ago

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Maurice

Every thing went easy and smooth, from calling with problem to getting repair.

8 months ago

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Gina South Amboy, NJ

Very professional and knowledgeable. Explained everything clearly

8 months ago

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Joyce St Louis, MO

The quick response and the installation of the garbage disposal

8 months ago

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Kent Sanford, NC

I did not like it that they denied paying me anything for my freezer. I did like it that they were fast in getting a service technician to my house to inspect my toilet

8 months ago

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Dee

It took over two weeks before someone could come to my house. Two weeks later my issue still isn't fixed, but payment was taken and since that the monthly rate increased.

8 months ago

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Donna Hastings Augusta, GA

Responded quickly to an issue I had. It was easy to access what I needed.

8 months ago Edited September 13, 2023

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Donald Champaign, IL

Said they would replace dishwasher but offered money in lieu of replacement. Very low offer. We had to pay the difference.

8 months ago

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Brenda Perry San Antonio, TX

I like the money I save. I have he ad good customer service.

8 months ago

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Robert Fremont, OH

Excellent customer service. The warranty is well worth the price.

8 months ago

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Lynette Denver, CO

Tech was courteous and on time which seldom happen with service people

8 months ago

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Chris Dallas, TX

Looking for another warranty company. You’re increasing my rate twice within 12 months. Too expensive now.

8 months ago

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Alan Lowe Spring, TX

Very prompt in getting scheduled and used very competent service company.

8 months ago

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Debbie St Louis, MO

Very happy with service. Prompt response and problem resolved.

8 months ago

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Jean Wallace French Bethel Park, PA

Prompt, excellent customer service. Qualified technicians get the work done.!

8 months ago

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Jack Flood Lancaster, SC

Unhappy. Took too much time to find a plumber. Didn’t list all the things wrong. Left out shut off valve failed. Ignored my complaint about it.

8 months ago

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David

Pricing was competitive and the ease of use service are excellent.

8 months ago

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Irene Yulee, FL

Jessica was very Professional and knowledgeable. Very easy to talk to.

8 months ago

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Sabrina Jenkins Charlotte, NC

So far so good. They have sent knowledgeable contractors/companies.

8 months ago

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John

I like everything about my coverage with choice home warranty

8 months ago

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Charles

Great customer service and prompt attention to repair and/or replacement!

8 months ago

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James M. Brady Tomball, TX

We were pleased with the rapidity that CHW resolved our claim. Within 48 hours they had decided that the range/oven was not acceptable to repair and offered to issue an eLowes card to purchase a replacement. The replacement should arrive within 30 days. Were were disappointed in the amount of the ecard, which amounted to about 1/3 to 1/2 the cost to replace the unit. It will be a help but not what we had hoped for.

1 year ago

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Kathy Brayton Vero Beach, FL

I haven't used the company yet because I just finished the sales, discussion and payment portion of the contract. Three companies were vying for my business, and they all are equally persistent with almost identical ratings. It took all day for me to decide, compare and read the fine print because each of the three companies called and called and called. I then went to the reviews of the 3 different companies, and could have tossed a coin because the top two on my list had an equal number of negative reviews with a very high positive rating. I went with Choice Home Warranty because their (very persistent) sales person took the time to send the contract fine print for his company as well as his competition. Yes, I do read the fine print! I will say that although I went with Choice, they almost lost my business because they criticized their competition while their competition never criticized them. It may be a petty reason for losing business, but openly criticizing your competition and telling me "to be honest with you" just turns me off.

1 year ago

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Nicole Garcia League City, TX

Justin M was exceptionally helpful, professional, and extremely kind. Justin explained the policy to me along with encouraging me to obtain the three-year policy that also comes with six months free as opposed to a one year policy. This will save us a tremendous amount of money. I am extremely grateful to Justin for all of his assistance and guidance. He was amazing to work with!

2 years ago

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JJ Jenkins Eagle Mountain, UT

This company is very responsive when you need them to make a claim. Their price is a great value for your money. They have prompt and friendly customer service. We had a heating and air conditioning problem. They sent someone out within two days to check the system. First they cleaned it and then it worked. That saved us a lot of unnecessary repair costs because nothing was broken. This was a rental and all the way across the country from where we live. It gives us lots of peace and mind as customers and landlords, to know that we can count on them to fix problems quickly at a fair price.

2 years ago

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La Mounz

Paid extra for roof coverage and they wouldn’t cover a what was repaired so I still had to pay $500 out of my own pocket and the representative who canceled my policy was no help whatsoever so I will now get another company, don’t recommend them at all.

4 months ago

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Randy

Every time that we needed assistance, it was delivered very quickly. Most of the professionals did a great job.

4 months ago Edited April 10, 2024