Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Janet

They are all very professional. Compared with other companies I have used, Choice is the best.

11 months ago

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Neil

I got online, made the appointment, and the next day they came out and got it fixed.

11 months ago

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Mike

The technician was excellent. I would highly recommend Choice to any of my friends or family.

11 months ago

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Davidnancy

They came out about week and a half ago and it was really good. We had some problems with the guy before this one.

11 months ago

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Beth

I'm very pleased with it. They've always come through and done what needed to be done.

11 months ago

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John

Still waiting for the representative to come back with parts to dishwasher, he should have had enough time to order the parts and fixed it???

11 months ago

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Lance Beebe Sandusky, OH

I have requested help on two projects and neither have been completed. I live in a rural area and it is difficult to get service here.

11 months ago

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Paula Harvey, LA

They are fast to set up service calls within the week. Service company’s are awesome and

11 months ago

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Freddy Katy, TX

You save money but need to fight for a long time each claim, they just delay the process and request tons of things from contractors which takes time and effort.

11 months ago

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Charlotte Griner Charleston, WV

They have been very responsive and have chosen companies that are very qualified to do the work.

11 months ago Edited July 5, 2023

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Peggy Schreiner Parker, CO

When I reported a problem with my fridge, they were very quick to have a repairman out to fix it.

11 months ago

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Suzanne Brookfield, IL

Quick response to my request for a repair person. But I’ve been waiting 3 weeks for my gift cards so I can buy a new appliance

11 months ago

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Johnny Rodgers San Angelo, TX

Company rep. was pleasant and willing to listen. Have had no response from the service provider and thereby, no resolution to my problem with garage door opener. Very disgruntled and dissatisfied with overall experience!

11 months ago

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snave53 Raeford, NC

I love the coverage for the price. But I don't like how long it takes to complete a project.

11 months ago

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annie turner Kennesaw, GA

I called in my claim, they started working on it immediately. They approved my claim!

11 months ago Edited January 10, 2024

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Roth Globe, AZ

Because we live in a rural area away from Phoenix. Choice Home warranty has not performed as expected or as advertised. We are very dissatisfied with Choice Home Warranty. Globe is only 90 miles from Phoenix

11 months ago

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Kim Alachua, FL

The quick response and ease of submitting a claim. Repairman sent the very next day!

11 months ago

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Janice Madison, WI

They respond quickly to my claim, but sometimes there is no technician to fix my problem and I end up going out of network to fix the problem myself

11 months ago

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Beverly Love Decatur, GA

Quick response to our concerns. The technician was very professional and provided great service.

11 months ago

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Richard Monroe, NC

The repairman did a good job on checking and getting my AC up and performing as it should.

11 months ago

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Joseph Renna (Joe) Ellijay, GA

The repair person did not attach the case back onto the chassis and did not replace the control panel correctly causing the water control to short out and flood the house. Still waiting for a repair person to show up.

11 months ago

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Barbara Lafayette, IN

I have been happy with workers sent out but I am unhappy with the way I was treated by choice the last time. I will no longer recommend to others and may no renew myself

11 months ago

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Gabriel Columbia, SC

Everything; was on point from the technician, time it took 2 get the job done...

11 months ago

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Herbert

So far have had no issues with Choice. Only used once and had very good results.

11 months ago Edited May 6, 2024

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Pennel Spartanburg, SC

The Tech's are not so experienced Right now I had a AC service done 3 weeks ago but about 2 days ago the same problem is back I contacted the technician and he said he will come back to check it out but never showed up.

11 months ago

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Tina Hartsough Atmore, AL

We are having difficult time getting our pool heater repaired. This has been going on for months and still not fixed. broken appointments.

11 months ago

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Pesach Klein Hollywood, FL

Response time is terrible. My AC broke down. I live in south Florida. I just had a new baby. AC is not a luxury. It took choice home warranty 4 days to send someone to diagnose the issue.

11 months ago

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James Charlotte, NC

Like prompt service. Called not to long ago, the representative said we didn't have an account. Not happy about that

11 months ago

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Rebecca Ocala, FL

Quick response to claim. Effective and friendly repairman. Process went as advertised.

11 months ago

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Pat Columbus, OH

My expensive thermostat was replaced by a cheap one. When I questioned it, Choice told me I had to talk to the repairman. I now have a different size thermostat and will need to paint

11 months ago

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Petra San Antonio, TX

I was kept informed about my appointment and when the technician would be arriving.

11 months ago

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Jo R Hendersonville, NC

Only one job request has been taken care of...took several days for a water line to be replaced in our fridge,

11 months ago

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Cynthia Maple Plain, MN

I've filed so many claims, I've certainly gotten my value back. I'm pretty satisfied. They respond quickly. I'm really thankful that I have Choice.

11 months ago

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Linda Jacksonville, FL

I was pleased with an A/C repair and a microwave repair. I was not happy with their handling of a refrigerator repair at all.

11 months ago Edited February 15, 2024

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Leon

I like the price of this warranty company but, The contractors in my area don,t and I usually have to pay them and then get reimbursed.

11 months ago

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Glenn De Pere, WI

Most of the time it’s ok but when our washer needed replacing they gave us less then a third it cost to replace it.

11 months ago

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Mary Sims Baltimore, MD

So far good. Responded to claims in a timely manner. Most of the contractors came out and did repairs

11 months ago

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Mae Memphis, TN

please with latest experience but was not that pleased with initial experience when I first purchased the warranty 2 yrs ago

11 months ago

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Jim ely Egg Harbor, NJ

takes forever to find a contractor then they don't show up on time no communication between company and contractor. made a claim on 5/4 and the claim is still not settled

11 months ago

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Charles/Charlotte Willis, TX

ease of sending in a request prompt response from service vendor knowledgeable service provider

11 months ago

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Sharon H

I have had to use them 3 times and I haven’t had a single problem. Iplano. Renewing when this policy is up

2 weeks ago

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Grace

I had decent service most of the time but

1 month ago

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Bubba Shear

They Lie! They do not cover what they write they do!

1 month ago

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David Smith

This claim has been a complete nightmare

1 month ago

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Sandy

2weeks for an appointment and now 30 days to get the check

1 month ago

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Marie

No help from you guys. I finally got somebody to come to repair my stove I thought when I got the service contract you guys would have somebody to repair any appliances that I needed repaired here where I live but apparently you couldn’t find anybody so I was able to find somebody that repairs stoves and he’s coming today at 5 PM At this time I don’t feel I would be recommending choice home warranty to anyone. As far as value of my money, I have no idea because you’re not paying anything yet. And quality of service is a thumbs down because I really haven’t gotten any service from you

1 month ago Edited April 16, 2024

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Winnie

The service providers they send are unreliable

1 month ago

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Freddie Pope

They find every reason not to cover a claim

1 month ago

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david jacek

Dislike their customer relationship crap

1 month ago Edited April 8, 2024

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Marjo Dooley

This company is a rip off! Their communication is none!

1 month ago