Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Mark Anderson

Great customer service. Easy to do business with

3 months ago

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Saul

They are very fast and prompt with service calls

3 months ago

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Aima V Las Vegas, NV

They solve my problem fast I was very satisfied

3 months ago

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Ron

They are very quick to email you back or to tell you 'this is what we need' and everything like that, I like that. We hadn't had it that long, but we moved into a new house, and we got a 2-year warranty. As soon as we moved in, our heat was not functioning properly in two of the back bedrooms. And so we called them and they sent somebody out, even though it was several days near Christmas. He came out and said, 'Oh well, I can only look at one appliance.' We have four of them, and even though the guy was really nice, he only did one furnace. So, that was my experience with them so far.

3 months ago Edited January 17, 2024

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Lynn Cherry Hill, NJ

Good service. Too many emails and phone calls from sales.

3 months ago

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Diana

THE SERVICE PEOPLE WERE BOTH EXPERIENCED & PROFESSIONAL

3 months ago

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Marilyn

They were very responsive with the appointment right away.

3 months ago

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Fram Polad

I liked the service provided by Max Appl

3 months ago

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Katheryn Orlando, FL

I have not received my reimbursement check and it’s been almost a month. I call and get a different story every time…..

3 months ago

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Karmen Tucson, AZ

Quick response and professional services

3 months ago

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Elizabeth E LaRue Jacksonville, NC

Speed of service. Recommend Choice to anyone

3 months ago

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Bob The Villages, FL

Covers items on the plan, Some covered items require additional out of pocket costs.

3 months ago

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Kathleen Baxter, TN

The service is handled as quickly as possible

3 months ago

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Ivan Wolf

So far easy to get response and service when needed.

3 months ago

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alex Salaiz San Antonio, TX

The technician did an awesome job and was quick about it.

3 months ago

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Irlanda Flores El Segundo, CA

Kareem was patient and super helpful with my questions when I was comparing to another home warranty. He confirmed all details and offered his service with any additional questions he could address during and post our call. My hope is that the technicians will always provide excellent service.

5 months ago

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Ann Meyers Covington, GA

When I owned my condominium, Choice Home Warranty was the company I chose. During the time I was a customer, they replaced an entire toilet and was there when I had to have my refrigerator repaired. They have the best customer service agents I have ever seen. When you put in an order for repair, they start the paperwork almost immediately.

6 months ago

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Quiana Varner Ashburn, VA

Filing a claim is really easy. The rate for service has increased from $500 annually to $1000 annually. Service call fee is currently $85 per call for my plan. No, weekend service only Monday-Friday as if emergencies don't happen on the weekends. Not sure is I will continuing this service as I don't file claims often enough to make to annual fee worth it.

7 months ago

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Anne Lookadoo West Columbia, SC

I recently had to have my dishwasher worked on. The process was painless. Choice contacted the repair company and they reached out immediately. A part had to be ordered and the repair company kept me updated and quickly came back out to install the part as soon as it came in. I have had Choice for 7 years now and won’t even check out flyers that the competition sends. Having this warranty gives me such peace of mind.

1 year ago

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AD4C Hector Port Saint Lucie, FL

After having previous home warranty companies with non succesful events I can tell Choice has the best and fastest service available, I have had so far three claims and the response time has been minimun, the technician who has come home to solve all my issues has been very professional which mean Choce choose good companies to perform the jon required. I am another satisfied customer who will keep using this company.

1 year ago

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Verified Customer

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Stan & Martha Shelver

Hello Choice Home Warranty, As a follow-up to our plumbing repairs, to save the company money, we repaired the interior sheetrock / drywall ourselves. When we found out that the drywall company was only going to tape the sheetrock cutout that the plumbers made, we made a choice not to have a second company come to our house. Thank you, anyway for having the drywall company call us.

1 year ago

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olu sola Chicago, IL

Terrible information and wrong interpretation of the contract from the customer service representatives and their supervisor, "Donniel." Always trying to milk customers into paying additional service fee, even when the initial issue hasn't been fixed, within 24hrs and refusing to provide an address/contact information for customers to lodge complaints. Perhaps, training is needed in that department and, or referral to your legal department before these representatives gives out incorrect information to customers. However, the technician and work performed were excellent.

1 year ago

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Julie Hare Aurora, IL

Although (thankfully)we only have had to file one claim.I was rather skeptical as to how it would work.To my VERY pleasant surprise,it was so fast and easy.Super fast response time.Reputable company came to address the issue and fixed the gas dryer in no time!Also he was such a great repair man he advised a cleaning of the drum motor too.Did the whole thing.I am extremely pleased with choice warranty and would recommend them to everyone!

1 year ago

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Goldie Barques Ocala, FL

Called regarding our washer and customer service had someone out very next day. A couple weeks later the refrigerator and they sent someone out same day. I would highly recommend Choice Home Warranty. Have dealt with other home warranty companies that did not deliver as per contract hence the reason we fired them and went with Choice Home Warranty after researching and reading what George Foreman said about them. It's true, you get what you pay for! These guys are awesome!!

1 year ago

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Lori DeBenedetto Fresno, CA

I was pleased with the young man I spoke with. His name is Daniel. I asked him a lot of questions. His answers were precise, and he didn't sound like he was reading a script. Poliet and very respectful. I asked him some tough questions, no hesitations. I only hope your company lives up to his recommendation. I have had bad experiences with American Home Shield. Once burned twice shy as they say. Look forward to a problem free year of repairs!

1 year ago

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Dique Cannon Woodstock, GA

TJ came when per the schedule. He was professional, he was in a truck with the logo on it, he had a name tag and a uniform on. (The last guy in 2020 was nondescript all the way), he was courteous and knowledgeable. He had to come back the next day because he didn't have the part on his truck. He did and he repaired the issue with our furnace. We now have heat in the house again.... we thank you Choice Home Warranty and we thank Southern Aircare LLC

1 year ago

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Mike Carpenter Lancaster, OH

I liked that CHW paid for replacement of my broken garbage disposal, as promised. I paid the service fee and everything else was covered without me having to mail in papers , etc. The company they sent was very good. My only complaint is that it took over 40 hours for CHW to contact a plumber. I contacted CHW about the issue on the morning of 3/23/23. (Thurs) I received an email from CHW very late Friday night that they had scheduled a plumber for the following Tues. Had they contacted a plumber sooner, I may not have had to wait so long. I live close to Columbus, OH so there is not a shortage of plumbers.

1 year ago

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Michael Fort Worth, TX

I have to give a "4" star rating due to my recent experience (04-11). Claim processed on line, appointment scheduled for 4-8, no call/no show. Called in on 04-08 rescheduled by repair company for 4-11 Winston Doors. Representative- Kenneth showed up said motor had burned out, needed to be replaced, that he would contact Choice to explain, and collected the $65.00 via CC, would not accept any personal checks. He told us he would replace the "Lift Master" for $700.00 and rollers for $100.00. He made us think this was okayed by Choice. He also said he would have to order part and scheduled for 4-18. I received a text and call to schedule installation on 4-14 which really surprised us, but agreed on date and time. Kenneth, installed garage opener and rollers then my husband paid him via CC. Approximately, an hour later my son came over to look over the installation, he questioned the make of opener since we were told it was to be a "Lift Master". The opener was not that make because Kenneth did leave the box of the garage opener along with the old garage opener. He contacted "Lift Master" was told with the unit installed it was not the same product/ nor the same quality. They also stated we had been overcharged by $400 for the unit that was to be replaced. Also, said the "t" bar should had been replaced with the HP that had been replaced. We attempted to contact Winston Doors, no answer, text no response. I contacted your customer service dept, immediately as well. Your representative attempted to contact Winston Doors could not get an answer or leave message as well. Your rep said we should receive a call in 24 to 48 hours due to our complaint, to present date 04-18 @ 12 am no call from anyone at CHOICE . Your company are responsible for sending this company over to service our issue, your company is responsible for any work done to repair / replace. This company took advantage of us, we are senior's we took the repairman at his word, since you sent him over. This is why we choose a company like yours, to help us seek out honest repair companies. We are out over $900 which is the opener/$65.00 your service fee All previous claims we had have, we have had no issues with payment or service. We pay your firm on a yearly basis, this is how much we have trust in your company

1 year ago

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Marlisa Winter Haven, FL

My overall first experience went very smoothly and we were very pleased with the prompt response and repair of our washing machine. However we have run into an issue with Sears who did the repair. At the time of the first service call, we paid the $75. Fee and received a receipt. We continue to be billed for the $75 and have sent a copy of the receipt. There is no way to reach the billing company other than by E-mail and they do not respond

1 year ago

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Florida Man Palm Harbor, FL

The contractors to fix the plumbing are great. We thought we had it fixed, but unfortunately, there was more to the problem. I called in a "recall ticket" to CHW. The agent on the phone did an excellent job getting the information and sending it out to the contractors who will come and finish the job now that the FULL problem has been realized. This is my first experience with Choice. I had another company for years -- probably the biggest one. I had to drop them because their service went downhill and they were unresponsive to an issue that wasn't fixed, yet still took my money.

1 year ago

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Steve Boisvert Henderson, NV

Company technician that CHW sent to fix my dryer was excellent and completely knowledgeable about my dryer! He was fast and knew exactly how to fix my dryer. Very professional and fast! I will recommend Choice Home Warranty always because they were also fast in response to my dryer problem and dispatched a repair company quickly as well as keeping me informed on their selection! Outstanding professional communications!

1 year ago Edited January 10, 2024

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Chuck Haldeman Durand, WI

My conversation with Phil was straightforward and to the point. He answered all the questions that I had succinctly. I did not receive the run around as to whether I was a realtor or just a homeowner selling my property. He'll let me know what the cost of the product was and what it covered and how to transfer the policy to the new owners. So far it's the best customer service I've received in the home warranty business. Chuck Haldeman

1 year ago

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Brenda Jones Oak Hill, WV

I filed my claim on April 14th , 2023 and the same day, a repairman was at my house.. He was very courteous and knowledgeable about my problem.. My claim was settled by the next day.. I couldn't be happier with Choice Home Warranty. They have wonderful people to talk to when you have a claim.. They are so helpful and it is taken care of right away..I will gladly refer my family and friends to them for all their warranty needs..

1 year ago

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Karon King Kankakee, IL

The tactician was awesome. He fixed two of the 3 items the dryer the refrigerator, but the washing machine had to be denied , I am waiting for the approval of my appeal. , He was very polite. Thorough did a good job, but I was disappointed with the decision to not replace my washing machine and that had nothing to do with the technician. Once again, he was the best. I’m looking forward to having him service my appliances again.

1 year ago

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issac dow Fort Worth, TX

I think that Choice does a pretty good job with its customers. I do feel that they should make sure that the contractors they use are honest and not trying to get over on people. I've had a situation with the AC technician a few years ago that tried to scam me. I also had a situation with another AC technician last year that replaced my fan to my outside unit, but he only replaced the motor and then he put my older fan onto the new motor which caused a problem later where I had to replace the unit again because the old fan broke. I did nor report this to Choice because I felt that I would have to pay another service fee for the same issue. I am having a hard time trusting any of Choice AC contractors.

1 year ago

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Ravi Nadiminti Irvington, NJ

Pros: By far the most economical and cost effective home warranty plan. Signed up with 2 more home owners for 5 years and got an additional year of coverage as bonus. But what you pay is what you get. Choice Home Warranty will only repair or offer to buy out the appliance for a fraction of the cost to buy a new replacement. So if your appliances and systems have repairable problems and don't need replacement, you save a ton compared to AHS and other home warranties. Savings that you can use to buy a new replacement and still come out slightly ahead. Submit claims on the website and the service ticket is dispatched to the repair companies. The repair companies have generally been good but there were certainly some bad ones that just came to collect the service call fee and not do anything. Reported the bad ones to Choice Home Warranty and they assigned another repair company without having to pay the service call fee again. The new plan which starts next year got rid of the frustrating exclusions that they had. Cons: The old plan that I am currently on has exclusions which can make the warranty useless such when HVAC system stopped cooling. Choice Home Warranty refused to cover the repairs and replacement stating it is probably caused by corrosion or leak. 0 coverage. Choice Home Warranty does not let customers call the repair companies directly. The service ticket has to come be dispatched through Choice Home Warranty website. Repairs are done when a repair company is available. There is no priority, no emergency. For instance the water heater stopped working in peak winter. Going through Choice Home Warranty, it took a week for a repair company to schedule a visit. Meanwhile a local plumber repaired the problem within 24 hours.

1 year ago

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Susan Vafiadis

The technician that came in was very friendly and handled the situation very well. He came on Tuesday, evaluated the dishwasher and realized we needed a new part. He found the part was in-stock and came back the next day and resolved the issue. The only reason I did not give 5 stars is simply because I submitted the claim on Saturday, and the appointment could not be scheduled until Tuesday. I did receive an email from Choice Home Warranty apologizing for the delay, which was great. Communication is key! It wasn't the end of the world, but it was more than 24 hours from the time I input the ticket.

1 year ago

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Donna Lucas Marriottsville, MD

What I liked about this warrantee is that they were so quick to address and rectify my problem. My heat pump died. They had to replace that and the heating system inside to match the new heat pump. A new unit was ordered and available a week later. The installer arranged to come at my convenience days later. They did a good job. I am pleased with the new system, also.

1 year ago

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MVP Bend, OR

At first, I was a bit hesitant to choose Choice Home Warranty due to the bad reviews I found on the web. My previous provider raised their price two years ago so I thought I'll give CHW a try. My first year (last year) with CHW was actually quite unpleasant. The first time I requested service, it took over 3 months to even get a service properly scheduled and get my refrigerator repaired, that was after I asked them that I'm cancelling my contract. I spoke to a supervisor who offered me a better deal to give them another chance and for me to remain with them. I believe in second chances, so I did. This year, I had a water leak and needed an urgent repair. When CHW cannot find a contractor to service my order right away, I was given the Claim Reimbursement Option and look for a contractor on my own. My water leaked got fixed the same day, submitted my claim and I got the reimbursement check within 30 days. I would say their process has greatly improved. What needs improvement thought is their phone representatives' courteousness and better customer service. I'm giving CHW 4-star rating for now.

1 year ago

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Ian Prosser Madisonville, LA

The short phone call to set the whole process in action was all it took. Followed by a technician visit to confirm the problem and get approval from CHW the next day. The technicians arrived early the following day, and installed the new parts and our furnace was up running. The technicians were always early and very polite and explained what was needed and showed us photos of the repaired equipment. We were very satisfied!!

1 year ago

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Tesa Coleman-Gibson Parkville, MD

I loved the quick service and the professionalism of your staff member. He was able to fix our refrigerator while others failed at this task. What I do not like it the flood of solicitation emails this company sends out. Why are you soliciting me when I am already a paying customer? Why so many even if I was not a paying customer? It is annoyng and would be a turnoff to me if I was seeking home warranty services. I found you online on my own. Because of this, I would hesitate to recommend you to others. I am sure others would have no problem doing the same. Even with this review, you are asking me if I am a paying customer!!!! This is an insult since you collect money from me for your services. REMOVE YOUR CLIENTS FROM THE EMAIL LISTS!!!! Do your research like the consumers theirs.

1 year ago

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Tawanna Davis Milwaukee, WI

Can't remember thale young man name but awesome. He answered all our questions and compare with our old home warranty people. When my husband said sold. I knew we struck it rich . We are well please of becoming a part of Choice at the same time I was looking into it so was my husband. They was calling him when I was on the phone with them already.. Just want to say thank you again to the young man that helped me..m

1 year ago

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Theresa Tappahannock, VA

I really liked the technician. He did a good job and explained to me what the problem was. He took care of it and was very cordial. What I did not like was the wait time and the not knowing between the time I called for service and the time the work actually got done. I can only assume that Choice Home thought my problem was not an emergency and therefore could wait until Monday even though I called the Saturday before. It would have been nice if there was some verbal correspondence (as I only talked to a machine) to let me know exactly what was transpiring and to confirm that a two day wait would be ok. It would have alleviated the anxiety I was feeling over the issue of my kitchen sink leaking.

1 year ago

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Lori J Roscoe, IL

What do my husband and I like? Let’s just see… The customer service is fantastic! The coverage is excellent! The repair people are knowledgeable! The price is incredible! Malcom (our account representative) is wonderful and so helpful! We bought our first one for our new home in 2016 and we’ve renewed our warranty every year and will continue to do so.

1 year ago

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James Wilson Telluride, CO

Our first two experiences were not good. The vendor that was selected to resolve our issues were not capable of fixing the problem and then the second one brought the wrong parts and didn't return for more than a month and this was before the so called supply chain issues. Since those two experiences we had the ice maker in our refrigerator go out and the vendor selected did not know how to fix it. He replaced a part that was not needed that did not fix the problem and when we brought it to his attention he did not do anything to fix it. We eventually went out on our own and found a qualified technician who diagnosed and fixed the problem immediately

1 year ago

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Debbie Smith Gonzales, LA

CHW is a great home warranty company! The representatives are polite, courteous and professional ! Filing a claim was very easy and they responded immediately to my service claim. The technician came out to diagnose the problem, they ordered the part and they fixed the problem. My experience with CHW was absolutely smooth and stress free! I love working with them. They’re a great company and I would recommend them to anyone searching for a great home warranty company.

1 year ago Edited June 28, 2023

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Margaret Granbury, TX

I have a Choice Home Warranty. My refrigerator and freezer quit working. I reported it via email. They notified of the date and the service provider. The service person came and made diagnosis. It was about 12 days waiting for parts. That probably would have been the case with anyone. Then the service person came back and fixed it. Happy with Home Choice.

1 year ago

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Nicole McGarry Ogden, UT

Choice home warranty is the best decision I have ever made I have had multiple breakdowns in my home over the 3 years I've now had them and it was never a problem to have my items fixed they fixed my water heater they fixed my stove and even so much as recently coming and fixing a drip in my shower it has been a very cost effective and wonderful service I thank choice home warranty so much

1 year ago

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William Fayetteville, NC

The personnel that you sent out were good. They knew what they were doing. Very professional. My concerns, When putting work orders in. It takes the company a couple days for the people to come out. When a c's and water heaters go out. That's the big concern the homeowner. We need somebody in one day to fix it or come out and look at it. Thank you.

1 year ago

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Mary Moore Stone Mountain, GA

I like that the rates are affordable and the Company has reliable businesses to respond to my needs when I have a repair. I have been with another home warranty company and left the company because while it advertised providing affordable rates and good service on claims it did not. At Choice Home Warranty, I’ve experienced both and more. I am glad I switched!

1 year ago