Name: Choice Home Warranty
Rating: 3.8

check_circle

Verified Customer

star star star star star_border

Bob Gabor Fortville, IN

We had an oven problem‚Äîpreheat times and noisy. Choice sent out a tech who analyzed the issue, and Choice approved the repair‚Äîup to there it would be a 5-star rating. I then received a series (5) of appointments for the repair date‚Äî

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Robert Schott Danville, KY

I find them cumbersome. My first claim was a cracked stove top. I paid the $85 service charge for tech. The claim was denied. My 2nd claim was about my clothes dryer. I paid the $85 for the tech's first visit. He reported it was not a dryer problem, but rather an electrical one. As I had a broken bathroom ceiling fan, I added that to my next claim. I paid the $85 fee for the electrician. I've now spent $250 in service fees. I received an auto message indicating that my claim was approved and the time had been scheduled for the electrician to return and fix the problem and oh, I had to pay him another $85 service fee. At this point, I contacted Choice to ask why? They confirmed what I suspected - there would be no charge for the second visit. As I initially indicated, cumbersome at best.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 27th, 2021

check_circle

Verified Customer

star star star star_border star_border

Ruth James Fort Worth, TX

It was excellent until the last visit. A faucet installed about 2 years ago had the handle break off. The repairman determined it was under warranty. He said for me to buy a new warranty and Choice would reimburse me $70. I sent Choice copies of the receipt from Lowes but have never received the $70' Until this happened everything had been great. Very disappointing.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 27th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

JOSEPH GONZALEZ Floral Park, NY

Two months ago I got a bill from Florida Power and Light for four times what I normally per per month. I was problem. If the first technician would have done his job the first time all would have been corrected. I was told by the person watching him that he did very little. The company which you hire has to be more conscious when they provide service. I will remember this when its time to renew my contract. told that I was using power at the unit. I found it hard to believe since the only thing in service was the air conditioner and two lamps on timers. I contacted Choice to send a serviceman to check. One showed up and stated that the A/C was in working order. However, FPL indicated I was still drawing power. I asked that FPL to send someone to check the meteor. They came and said the thermostat was in working order, the A/C was working but not putting out cool air, that was the probablem

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 27th, 2021

check_circle

Verified Customer

star star star star star_border

Felicia Dallas, TX

My washing machine broke so I had to use the warranty. The service was good. The person that came was good. The only thing was they didn’t give me a choice. They gave me a gift card to buy a new appliance but I didn’t have the choice where to buy it. They chose the store for me.

2 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Tenafly, NJ

I’ve been very pleased with the technicians they have sent. They have been knowledgeable. With covid some things took some time but the process is fine. It is a wonderful guarantee. I was very happy when my microwave was replaced almost to the cost of the new one when there were no parts for my old one.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Donna Bethalto, IL

I was sold on them because they told me if they couldn’t fix it, they would replace it but they haven’t come through on that original statement. We have used the warranty many times but when the furnace went out, they came and couldn’t fix it and they didn’t replace it because of rust. Nobody had talked to me about rust. They did the same thing for my water heater and air conditioner. I have been disappointed so many times. I was happy when they fixed my stove and dishwasher but I had to wait a month for my washer to get repaired because the repairman did not flip a switch for the new part so I had to have another repairman out six months later which cost me another sixty dollars.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 20th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Gary Kelsoe Greeneville, TN

Our first covered claim was for a refrigerator ice maker. we spent $260 in fees to unqualified repairmen ( one of the them was a roofing co. ). We ended up calling a local appliance repairman ourselves and paying $240 ourselves to fix it. We were, after much haggling with your customer service people, allowed $126. to cover our expense. It took your company 2 months of our time and trouble, when we able to resolve it ourselves in 30 minutes. Your company was not readily accepted by repairmen in this area ( one repairman that was dispatched by you, at our expense, properly identified the trouble but later declined to repair it. He stated 'Lack of payment by your company was the reason'. We were, at first, declined any reimbursement because we did not follow your protocols. At some point enough runaround is enough. We should not have do your job and pay you for it.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 20th, 2021

check_circle

Verified Customer

star star star star star

sandra jung

They are very responsive and quick to arrange for service.

2 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star_border star_border star_border

terry v armstrong Harrisburg, NC

was total surprised and disappointed with Choice team member who was assigned to my claim dealing with cash out of my GE profile refrigerator. Made one offer of $700 for a unit that was high end product with a replacement cost of $3300 dollars. This representative refused to move claim to next level of management and stated that this was their (Choice) cost to replace the unit. I told her to purchase the unit at that cost and have it delivered and she immediately stated she could not do that but the no other offer would be made. Please not that I pointed out to her that the description of the unit she referenced was a basic entry level model and my unit was high end unit.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 20th, 2021

check_circle

Verified Customer

star star star star_border star_border

Neeta Mehta Ridgeland, MS

I contacted your company about a water leak which was considerable . The best option was to wait for 4-5 days. There was no consideration for the fact that water would be wasted in considerable amounts and what if this was damaging to the property. No effort was made by the personnel to even come to shut the main valve. Sometimes there is more to it than answering a phone.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 20th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jodi Franklin Pomona, NY

Water heater broke down had to replace the unit along with labor even though I have the plan that is suppose to repair or replace it I do not have the basic plan second respond had an issue with washer machine they sent someone out and not even a week later machine not working again and now I have to wait until the 21 for another repair person to come and attempt to repair it again what's the point and paying 52 dollars every month and 85 dollar service call when things are not even handled properly when they came to fix my ac I had to pay 1200 plus 350 for a part that wasn't covered with the warranty but that the whole purpose of having the total plan

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 20th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Barbara Freeman

I've been dealing with a claim since 3/4/24 for a hot water heater repair that has been approved. After technician came out originally and paying the $75 service fee, I've been unabe to reach him after four attempts. Two weeks after he was here, he answered his phone and said he'd been busy and would call and set a time for the following week. Since then and four voice mails, he's not been back nor returned my calls. I have had two home warranties for two different properties (2nd home) and would have expected better customer service. Also, the warranties were paid up two years at a time for each home!!

2 years ago Edited April 8, 2024

check_circle

Verified Customer

star star star star star

Haneef Stone Mountain, GA

Every time I call, they take care me with the best people. The customer service is excellent. My dishwasher went out and they came a couple of days later. It wasn’t fixed so they came back.

2 years ago

check_circle

Verified Customer

star star star star star_border

Aretha Villa Rica, GA

We weren’t happy the last time we tried to use the warranty because or dishwasher was very noisy but they didn’t repair it because it was not completely broken. It doesn’t cover things for noise. Usually we really do get what we want done.

2 years ago

check_circle

Verified Customer

star star star star star_border

Tom Sullivans Island, SC

Two times in the last six months I’ve had to make a claim and everything has been taken care of and it had been excellent. Had a toilet overflow. They couldn’t fine anyone on a Saturday so they let me find someone and they approved it. They are on top of everything. I would like more human innovation. I have renewed my contact with Choice.

2 years ago

check_circle

Verified Customer

star star star star star

Virginia Pasadena, TX

I had excellent customer service. We had to get the dishwasher replaced. We had a leak and he came in and replaced it. It was excellent timing, he readjusted the schedule for us so we were completely satisfied.

2 years ago

check_circle

Verified Customer

star star star star star_border

Ollivette Baton Rouge, LA

1st experience was timely (w/in 2 days, & repairman was prompt & professional. Last week, repairman to come for AC 3 days later… a no show. The reschedule couldn’t take me til 5 days later. I was out of AC for 8 days on hottest days of year in LA. Repairman, did do a great job…. Just the delay was unacceptable!

2 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Matthew Washington, MO

Customer support is pretty responsive to an increase in our claims so far. We have several times where we needed to use our warranty and we filed a claim online and they sent someone to come and fix it and pretty timely manner. Most cases we've had some issues but so far it's been taken care of the most part. One Issues that has been resolved has really only been partially resolved and the specialists that they sent out, although they've been nice and professional, the company has not backed up with the professionals have recommended and so we're having continuing issues with assistance that were under warranty. They send out really great professional people and then when the professionals make the recommendations on how to do the repairs and what's required Choice doesn't really approve what needs to be done so we end up just keep having to call for more more claims. They are very attentive, but the issues aren't really being addressed once and for all.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

Deepak Mc Kinney, TX

The process is pretty easy when I file a claim. I had a claim that I have a mixed feelings about. It was regarding a microwave, so the technician came and he collected his deductible for the service costs at the time he came to service the house. Choice home warranty decided that it needed to be replaced but they only offered me an amount that is not the proper amount to replace. I was kinda disappointed.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 14th, 2021

check_circle

Verified Customer

star star star star star

Vasudevan Naperville, IL

When I was having some minor issues with the garage door, they immediately approved someone to come out who did a good job. Everything is now working fine. They are timely and professional. It isn't a hassle.

2 years ago

check_circle

Verified Customer

star star star star star

Sylvia Orlando, FL

Overall it is a good company and I hope they keep up the good work. They are very professional. Customer service is very positive and listen to our complaints and respond in good time.

2 years ago

check_circle

Verified Customer

star star star star star

Lora Brownsburg, IN

I've had lots of experiences with them that have been very good. I call them but you can also get them online and within a few days someone contacts me. The last time I used it was for the air conditioning.

2 years ago

check_circle

Verified Customer

star star star star star

Leslie Mobile, AL

Had another company but Choice has a better price and the service fee is lower. They respond really quickly to schedule my service. The technician they sent out for the ac was knowledgeable and repaired it.

2 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Upper Marlboro, MD

Customer service is pretty good. The price is pretty good. They do pretty good work as far as returning phone calls. I don't like all the decisions they make. I am in the process of fixing a plumbing issue. It is a second week. He is trying to resolve it but they are trying to deny it.

2 years ago

check_circle

Verified Customer

star star star star star_border

Michele Orlando, FL

Nothing is perfect. I had to call a couple times about the ceiling fan and I got no justification. They said it was after the thirty days but it wasn't. I am upset about that. They gave me a good price for my old refrigerator.

2 years ago

check_circle

Verified Customer

star star star star star

Robert toto Longwood, FL

Everybody is very pleasant, very knowledgeable and seem to do what they say they are going to do. It doesn't take them forever to do it. I am waiting on a part right now for the pool.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Aaron McAllen, TX

I am happy with the service but there could be a little more transparency. The person I spoke with on the phone didn't have any knowledge or authority to discuss why things were happening or policy. My water heater went bad and they replaced it but there were about three hundred dollars that I needed to cover. I couldn't find anywhere in the policy where it stated what would be covered. It is frustrating. The technician was very good and it was overall done quickly and it wasn't too bad.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 14th, 2021

check_circle

Verified Customer

star star star star star

Elease Mason, OH

Good customer service. I feel very positive about them. They are doing a great job. They are very prompt resolving issues and calling back in a timely manner. We will continue to use them.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Pearl San Antonio, TX

At this point I am not very happy with them. In the beginning it was pretty good. They came out and serviced my item that I needed taken care of. A couple of months back, I had a problem with my bathroom and they wouldn't repair it because it was only part of a whole unit. The other times they did the work they were supposed to. They just haven't replaced something.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 14th, 2021

check_circle

Verified Customer

star star star star star

Kris Heffner Lowell, NC

Very quick to find us a great repairman. This young man was very pleasant and extremely professional. He had to make a second trip to complete the repair, but was very confident he would be able to repair and on time.

2 years ago

check_circle

Verified Customer

star star star star star

Valerie Park Winston-Salem, NC

My repair was handled through Choice Home Warranty and the company selected to fix my dryer. It was easy for me and the repair occurred as quickly as the part was received from the manufacturer.

2 years ago

check_circle

Verified Customer

star star star star star

Mark Bradenton, FL

Great response & service. Called late afternoon with my problem. They took my info immediately. A plumber called and my problem was taken care of within hours. The technicians were great and fixed my problem in an hour.

2 years ago

check_circle

Verified Customer

star star star star star

Charles Garner, NC

It all just seems to be very easy to navigate. They're very easy to get a hold of and very helpful when you call. My air conditioner broke down and I'm still waiting to find out how it all works out.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Arnisha Raleigh, NC

All questions and issues are not usually resolved without calling in multiple times. Just recently had to use my warranty to replace my garbage disposal, the automated system logged the file incorrectly so we had to wait over an hour while the technician got in contact with someone from choice to approve the repair, which was a huge inconvenience because we had a baby and he was already an hour late and it made us even further behind and he didn't care for our time. I'm just holding on to the service until we sell the home.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

check_circle

Verified Customer

star star star star star_border

Constance Rockwall, TX

Customer service reps don't seem to be able to help much. Customer service does not get involved and help with issues with the repair started. I use my warranty to repair my washing machine and the repairman had to come out four or five times and customer service couldn't help with that issue.

2 years ago

check_circle

Verified Customer

star star star star star_border

Jacqueline McNamar-Hisle Lake Villa, IL

Our AC went out yesterday or last week and a technician came in yesterday repaired it and I'm very happy with service the technician provided. I cannot choose the contractor we want to come out to do the work. And I have no choice but to take the one that they send. The automated system is difficult to navigate and understand.

2 years ago

check_circle

Verified Customer

star star star star star

Crystal Greenville, SC

They never let me down. Very economical. Had issues with a sink and they scheduled within twenty four hours for someone who can help process the specs. No concern. They are accurate they are friendly.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Jon Boca Raton, FL

Well they couldn't get somebody when there was an air conditioning problem, so I ended up calling someone else and paying someone to do it. The second time was better. The guy came and there was an electrical problem, so he replaced the Fuse and the replaced one of the breakers. It turns out it was the control switch from the dishwasher. So I had to get a new one, so I went and got a new dishwasher. It's just been pretty good.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 14th, 2021

check_circle

Verified Customer

star star star star star

Shirley Jacksonville, FL

So far I haven't had a bad experience. I used my warranty for my air conditioning unit that went out once and wasn't working properly and it was repaired quickly. I didn't have to wait that much.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Sunmer Lancaster, SC

We have to call several times we don't get people and its like they don't care about what we are feeling. I called for my water heater that was was broke and waited on hold for twenty minutes until I was able to get somebody. I had to call in again and again on hold and they finally sent somebody to fix the water heater. They say that they sent me an email saying that I'd have to pay $650 out of my pocket, I never saw that email. They never asked for my consent. They just sent somebody and when the water heater was installed. The guy said you owe me $650 and that was a nightmare, because I had to pay that amount of money out of my pocket.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 14th, 2021

check_circle

Verified Customer

star star star star star

Eileen Las Cruces, NM

Excellent service. Everything was done in a timely fashion. The hot water heaters kept going out in my house and so they had to replace the part on it and now it's working fine.

2 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Coram, NY

I've only called twice and both times customer service was great. I had problems with two of the toilets at my house and they were able to come and fix not only the one part but then they realized another part wasn't working correctly so they replaced that also.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Kansas City, MO

I would not recommend the choice home warranty because everything they told me didn't work out at all, they just give me a very hard time when I need service. A while back my stove was bad. They wanted to replacethe appliance because they couldn't repair my oven and it was given the ridiculous pricing. Cut a long story short I'd have to pay for the labor to remove and install. It took me several weeks and almost two months to get a settlement from that. They told me things that they would take care of and they never did, so I had to argue and fight with them to get a decent price on that and I still didn't get the right price to replace my items.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

Remona Hopkinsville, KY

The last time I use my warranty with for a dryer. They came out they couldn't fix it on the spot so they ordered the part and then they came back and fix it. My last service visit they were prompt and they could take care of everything. I've had problems with some of the technicians and I have called choice to explain to customer service because they said they covered it, but too much time had passed for them to assist me in that matter, but they've been there when I've called in for other issues and they were helpful.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

Maria El Paso, TX

I've had to use in twice for bathroom issues and they contacted somebody who came pretty quickly and solved the issues, There's no hassle about it, I have to use it twice for my refrigerator ice maker and that was not a good experience. The person who came just said that the problem was plumbing they couldn't do anything and I paid $35 for them to not do anything. I got the water connected and it's still not working so I'm hesitant to call again because it could cost me $150 to get it working.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

check_circle

Verified Customer

star star star star star_border

Reva Keel Madison, OH

Usually they can get someone to come out within a week, I’m not happy with them suggesting we get our own repair person then be reimbursed. This process is not what was sold to us, I do understand that they probably have trouble getting repair technicians. If your furnace went out in the winter, this would be a big issue.,

2 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Joy Ghiringhelli

Their response was good but as usual, my problem was not cover

2 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Phillip Baird Leander, TX

They provided quick and efficient service with a claim. However, it would be more reassuring if we could request a known provider to provide services rather than trust an unknown provider.

2 years ago

check_circle

Verified Customer

star star star star star_border

Linda Dreyer Waxahachie, TX

When the plumber arrived to do the work he had to get "final" approval from Choice before doing the work. It was amost 1 1/2 hours before he was called back. This was needlessly wasted time for this busy man. It could have been handled better.

2 years ago Edited January 10, 2024