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lauren huff Shreveport, LA

I had to pay $300 for a water heater. I called in the claim Saturday and here it it's Friday afternoon and it's still not replaced. Terrible warranty!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 30th, 2020

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Bhaskar Chittoori Meridian, ID

The ease of submitting claims and getting work done. Very reliable company.

4 years ago

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John D Montgomery, AL

enjoyed the prompt response and courtesy of contact personnel

4 years ago

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Alexander Cruz ,

The rep was great. We got disconnected and he called me back. He was great.

4 years ago

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Theo Old Orchard Beach, ME

Quick response and very helpful vendor. Glad I have this plan. Tjeo

4 years ago

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Barbara Jackson Memphis, TN

The technician, Jeremy was very prompt and I was satisfied with the job.

4 years ago

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kevin banh West Bend, WI

Communication is so unique and very proferssional on the job.

4 years ago

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Julie Colangelo Coeur d'Alene, ID

Customer Service from Owen! He gave me options and explained all thoroughly.

4 years ago

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DougScott Chattanooga, TN

Very clear on details and options. Offered great financial opportunities.

4 years ago

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KIMBERLY HARRELL Palm Coast, FL

He explained everything well and did his best to get us a great value thanks

4 years ago

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Aries03313 Kuna, ID

Was a great customer service. I did not feel pressured at all, only offered the best deal.

4 years ago

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darlene ashford League City, TX

Very helpful and professional. Made sure everything was taken care of.

4 years ago

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Bea Jacobs Bogalusa, LA

The man who sold me my Choice warranty failed to tell me that I would owe $65 every time you came out.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jun. 23rd, 2020

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Michael Patterson Hobbs, NM

I had to make a few phone calls, but everyone was very helpful.

4 years ago

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Lissette Sanchez Mesa, AZ

I am absolutely dissatisfied with CHW. On several occasions the companies they contract have left me waiting or just flat out have not showed up for service.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Linda Perrot Chesapeake, VA

Nice guy. Showed up on time. Came back next day to do repair. Took about 10 minutes. Thanks

4 years ago

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Alice Boone , WI

They are easy to work with representative are really nice and patience

4 years ago

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Angela Clark Lubbock, TX

Unsatisfied with claim resolution. Even After appealing my claim with a case manager, they did not replace my dishwasher

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 23rd, 2020

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Carran Armstrong Springtown, TX

Jordan was very professional, very knowledgeable and went over all my concerns.

4 years ago

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Mansfield Bias Columbus, GA

Amy was pleasant and informative to help me make the correct decision.

4 years ago

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Cary Del Campo Miami, FL

So far all my request for service have been taken care of in a timely matter

4 years ago Edited January 10, 2024

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Wanda Garcia Harker Heights, TX

I placed a claim online and got an appt the following day. I love fast service.

4 years ago

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Carol T Fort Lauderdale, FL

The company that was sent to resolve our problem was very courteous.

4 years ago

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teresa a. hand Indianapolis, IN

pleasant operator, discount, and prices. also fix or replace guarantee.

4 years ago

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donald whitten Houston, TX

prompt and efficient very courteous answered all my questions

4 years ago

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AG Garland, TX

Thank you this plan is a life saver. The contractors were amazing!!

4 years ago Edited January 10, 2024

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Michelle Nashville, TN

The person I talked to on the phone was very nice and helpful.

4 years ago

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Isela Penate Springfield, VA

The worker was very friendly and he fixed the shower very well

4 years ago

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Tom Pauley Fort Worth, TX

Warm friendly very helpful in getting a company to take care if my A/C problem

4 years ago

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Tal Clark Milton, TN

The process was short and easy. Al was knowledgeable and polite.

4 years ago

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Mohammed Phoenix, AZ

Great guy Kurt thanks for your service keep him with job he will do great thanks again

4 years ago

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Randy Hunter ,

Answered my questions very very knowledge about how it works

4 years ago

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Donnella C Scottsdale, AZ

Very Accommodating and very friendly and I thought that they were very thorough

4 years ago

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tacticalme Cedar Hill, TX

Fraudulent. Like other forms of insurance, you vigorously collect all the premiums, and then do everything you can to avoid covering legitimate claims.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 9th, 2020

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Cynthia Dixon Marrero, LA

My CS Representative was very helpful, pleasant, and polite.

4 years ago

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Jake Osuwah Rochester, MN

One of the best customer reps/ rep experiences I've had in a long time

4 years ago

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Solo Bellevue, MI

Jordan was most helpful...and performed masterfully as salesperson.

4 years ago

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DAYSI CORDOBA Palm Beach Gardens, FL

I like because you responde very fast and fix my problem a soon as posible

4 years ago

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Cindy McNeil Hyattsville, MD

They are really quick to take care of all my issues. Thank you.

4 years ago

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Becky Heap Mandeville, LA

Horrible experience. I have had 2 claims pending since mid April. Neither has been resolved and it is now the end of May. Horrible customer service.

4 years ago

Reply from Choice Home Warranty

We humbly regret to hear your frustration. Please contact us directly at 1.888.531.5403 for further assistance.

May. 27th, 2020

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Ulyssis Los Angeles, CA

Representative was helpful and informative in providing me with my new policy

4 years ago

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Faye L Veal Katy, TX

The technician arrived promptly and immediately identified the problem

4 years ago

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Cynthia Tippett Birmingham, AL

I had a leak. Found out it was coming from the slab. My claim was denied. I understand not paying for access to the leak. But actually repairing the pipe should be covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 22nd, 2020

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Billie Hanson Paradise Valley, AZ

I really enjoyed working with Neil. He made the process quick and simple!

4 years ago

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Emily russell ,

Their promptness to your emergency in getting the right person for the job

4 years ago Edited September 14, 2021

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Dennis west Chandler, AZ

Had a problem with my AC. Called and service was sent and the problem fixed.

4 years ago

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Connie Beard Hendersonville, TN

The Fact is it covers all the items and takes the worry off Of me

4 years ago

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Joseph J Zywicki Jr Bethlehem, PA

Technician was on time, did his diagnosis and found n problems.

4 years ago Edited September 14, 2021

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Felicia Hantman Waxhaw, NC

Reliable, safety measure , completed in a short time, highly recommend

4 years ago

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Ruby Virginia Beach, VA

So far, very prompt and timely response. Filing claim online was easy process.

4 years ago Edited January 10, 2024

Choice Home Warranty Reviews