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Home Resident Miami, FL

Fair to Good. Technician response is excellent. CHW review replies often take a long time, relatively speaking.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Darla Wood Raleigh, NC

It's a good service to have when you don't have a trusted professional to call.

2 years ago

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Wilbert N King Elkton, VA

everything went as promised. The technicians came as planned and quickly solved the problem.

2 years ago

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Margie Padilla Miami, FL

Ronnie was great and very knowledgeable. He fixed the problem quickly.

2 years ago

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Daniel Hansen Riverside, CA

Agent laid out all the options and did his best to save me money.

2 years ago

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Scott Hartman Edmond, OK

Theophill was great. Extremely helpful and answered all my questions.

2 years ago

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Crystal Norment GA

It's great, hassle free. They deliver. Good professionals and quality service

2 years ago Edited January 10, 2024

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Sagar Bristow, VA

My refrigerator become unrepearable and Choice Home Warranty did not replace my refrigerator but imburse me less than 45% of the price of my refrigerator.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 19th, 2022

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Lorrin Arnold Sweetwater, TX

Customer service is amazing. They went over everything in detail with me

2 years ago

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Thomas Sanchez Wichita, KS

Policy #: 990302753 Claim #: 154582159 Tech came her on 04/21/2022 and made diagnoses. Nothing has happened since. Dryer is still in need of replacement or repair.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 12th, 2022

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Frank Renda Maricopa, AZ

Easy to set up a claim ,tech was great ,keep up the good job.

2 years ago

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Tom DeNapoli Shallotte, NC

i was told by the sales person the it is pretty much all included program, as it turns out my air conditioning problem is one of the few things that is NOT included

2 years ago Edited May 12, 2022

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 12th, 2022

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Peggie Robertson Wichita, KS

Called in claim on 5/10/22 @ 4:29pm have not heard anything. Called 5/11/22 @ 7:00am and went on line and no response. My rating at this time would be very low.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 11th, 2022

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Dorothy Thornton Ringgold, GA

Friendly service, tried to sell us more than we could afford

2 years ago

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Larry Bozeman Tampa, FL

The technician was excellent and so was his work. All is great

2 years ago

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Rafael Ruiz Spring, TX

It was very easy to file a claim via Choice Warrant’s website.

2 years ago

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Shane Nolen Richmond, TX

Technicians all but one have been fantastic. Case Manager being difficult to work with.

2 years ago

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keith w woodward La Marque, TX

always quick response. Great warrantee company. Highly recommend AMAZING

2 years ago

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thomas sanchez Wichita, KS

Tech came and made evaluations of the problem. After two weeks nothing has been done to resolve the problem. Nor any communication regarding the solution.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 9th, 2022

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Thomas J Heslin Greensboro, NC

Technician was extremely on time and was very personable and professional.

2 years ago

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Data Geek Round Rock, TX

Prompt assignment of work orders. Honest claim approval process

2 years ago

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martha anderson Hummelstown, PA

It was easy to file a claim. The service company contacted me quickly.

2 years ago

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John Voorhies Pompano Beach, FL

Enrique came in he was professional took care of everything, perfecto

2 years ago

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Marine Baghdasaryan Anaheim, CA

One of the best home warranty!! Very professional, quick response.love it !!!

2 years ago Edited January 10, 2024

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Ringo Chinoy Alexandria, VA

Choice Home Warranty sent a very competent technician to fix our dishwasher!

2 years ago Edited January 10, 2024

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Corinne Ramirez Denver, CO

I love CHW. They are always there when I need them. Quick dependable service.

2 years ago

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Robert Feins Bedford, NH

The first vendor never showed and when contacted said he was unable to come. The second guy was great

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

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Carol Chase Harrisburg, PA

Submitting a claim was easy. The tech came quickly and problem was resolved.

2 years ago

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Jefferson Jordan TX

Everything went well. Contract service is helpful & professional.

2 years ago

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Mike's review Conway, SC

Great Price. I added a pool, extra freezer, and a small refrig.

2 years ago

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Graciela Martinez

I am impressed with the efficiency of the response to my questions.

2 years ago

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Mark Edwards Arlington, TX

Ease of fileing a claim. Now we are waiting to hear from contractor to get started.

2 years ago

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mario sedlock Benton, AR

Submitted a claim due to no hot water. Received an appointment for four days later! It’s also a water heater that has been serviced 3 times before.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Choice Home Warranty Forney, TX

It was fast and easy to sign up. Very polite and knowledgeable on the phone.

2 years ago

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Wayne Dorin Deltona, FL

Easy to make a claim. Fast response. Good choice of service personnel.

2 years ago

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Shairon Jordan Monmouth Junction, NJ

Prompt Attention to Needs!!!!! Easy; User Friendly online Access to Needs

2 years ago

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Susan Stickley Cincinnati, OH

Quick response & CM Appliances, Corey, was super nice & efficient at diagnosing the problem

2 years ago

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randy atkins Concord, CA

Liked what i heard.... Price was right and company has a good review

2 years ago

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Timotheos

I appreciate the flexibility in reimbursing us for an appliance failure!

2 years ago Edited January 10, 2024

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matthew cummings Indianapolis, IN

I just signed up yesterday, but the customer service was very good

2 years ago

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Lindsey Meeks Gifford, IL

Great rates. Leo was amazing to work with. He made everything extremely easy.

2 years ago

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Randy Dixon Temple, TX

Folks were very accomodating and I feel very comfortable with Choice...

2 years ago

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Justin Wingo Memphis, TN

Ease of claim submission. The communication regarding the claim status.

2 years ago

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Tracie Rivers Philadelphia, PA

I have to call numerous times for the same problem. It still is not correct. So tired of calling you and being transferred over and over again.

2 years ago

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marilyn downes Doylestown, PA

The technician who serviced our dryer was competent and courteous.

2 years ago Edited January 10, 2024

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oswaldo franco Egg Harbor, NJ

everything is fine, very clear the explanation of everithing

2 years ago

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QWEEN LISA McDonough, GA

I gave a 3 rating because of answer machine, you have a hard time trying to speak customer service representative

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Linda Giordano Rochester, NY

I don't feel that the replacement amount is unfair. Washers are over $550 and I only was allowed $340. My washer is only 4 years old.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 22nd, 2022

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Cy Furman Fort Myers, FL

The last technician from Aussie Pool Services was great. Overall service has been pretty helpful.

2 years ago

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Desaray Ozark, AL

Great customer service. He had the information I was looking for. Thank you

2 years ago

Choice Home Warranty Reviews