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Verified Customer

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gary Henderson, NV

they try to get out of repairs they say are not covered

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 21st, 2018

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Verified Customer

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Celest Flores

The contractor never came back to my house to fix the problem after taking my deductible.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to further assist.

Aug. 21st, 2018

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Verified Customer

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Peter Zinser

Very dificult to reach trough the telephone

6 years ago

Reply from Choice Home Warranty

Based on the information that we have obtained, you were not satisfied with the hold times. We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.

For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Aug. 21st, 2018

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Verified Customer

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Paul Merchlewitz Andover, MN

Put a claim in Sunday. No word back from anyone

6 years ago

Reply from Choice Home Warranty

We appreciate your feedback. You have been assigned to a technician; this information was emailed to you on 8/15/18. We will contact you directly to provide the information.

Aug. 21st, 2018

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Verified Customer

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Mario Duncan, SC

home Choice will find any loop hole to get out of fixing the damaged equipment. big scam!

6 years ago

Reply from Choice Home Warranty

Our consumer advocate will contact you directly for further assistance.

Aug. 14th, 2018

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Verified Customer

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Stella Marshall Rochester, NY

Can not truly rate have not use the service but paper work explaining coverage seems to be good

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 7th, 2018

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Verified Customer

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John

I thought Choice Home Warranty had a good price but I never received the policy in the mail.

6 years ago

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Russell Willbanks Harker Heights, TX

They''re horrible, they never pay a claim over $400.00 and are contracted with shady technicians.

6 years ago

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Verified Customer

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DGRealtor Spring, TX

They deny too many claims, if a AC pan is rusty no part of the AC will be fixed!

6 years ago

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Verified Customer

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Bryon Finkel Acworth, GA'

They cover everything until it's broken.

6 years ago

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Verified Customer

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Betty Szczepanski Killeen, TX

It's adequate for the price.

6 years ago

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Verified Customer

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AREY

They do not research their contractors. One came to my house with an F BBB rating.

7 years ago

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Verified Customer

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your home tech Greenville, KY

because they would pay the ckain and your tech lied about what the repairman saidma

7 years ago

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Verified Customer

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Tracey Thompson Memphis, TN

Paid monthly premium faithfully. Never late! Choice wouldn't help me when I needed it.

7 years ago

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Verified Customer

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Franco Altamonte Springs, FL

the contractors they associate with are not high quality

7 years ago

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Leabert Las Vegas, NV

The first time I used them I had to I had to call an outside company to fix the problem.

7 years ago

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Verified Customer

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Cecil Ash Mesa, AZ

They fought me on something that should easily have been included in the warranty!

7 years ago

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Verified Customer

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Bert Linson Painesville, OH

They don't pay enough to replace a defective item if it's determined the item can not be reqaired.

7 years ago

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Verified Customer

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Betty Kilpatrick Fort Worth, TX

I rated them 1 Because of the lack of quality of service from CHG to their choice of providers.

7 years ago

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Verified Customer

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Unhappy murphys Derby, KS

Any claim I had turn out to always have to go into dispute they don't cover anything

7 years ago

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Verified Customer

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Anne Vitasek Corsicana, TX'

Bad customer service reps and they cheat you on the replacement of an appliance.

7 years ago

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Verified Customer

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Debbie Peneton Phoenix, AZ

because the ads say "never pay for home repairs again" which is a lie

7 years ago

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Verified Customer

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Bonnie Mcknight Ocala, FL

Did everything they could to refrain from paying for repair of my air conditioner.

7 years ago

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Maggie Young Hampstead, NH

The technicians promptness, friendliness and knowledge.

8 months ago

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Bob Sutaria

she was very courteous and handle claim very well.

8 months ago

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Char

They responded quickly to solving the issues I've had.

8 months ago

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Eliza Wright Kyle, TX

They found a plumber right away and he did a great job

9 months ago

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Marie Myakka City, FL

I like the curtesy and the quick response to the issue

9 months ago

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Peters family Portage, IN

He was a very kind man. He seemed knowledgeable

9 months ago

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colin wilson Midland, TX

Very friendly, Explained the entire process, well.

9 months ago

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LaTisha Wright Southaven, MS

He was very knowledgeable and professional!

9 months ago

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Teddy McCormick, SC

Easy to request a service call and prompt dispatch.

9 months ago

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Tina Ku Union City, CA

Agent was efficient. My claim was submitted in less than 20 min.

9 months ago

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Belinda Clark St Louis, MO

I love the response time however the follow-up isn't as great.

9 months ago

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J L Wright Phenix City, AL

overall a very good experience. Selected providers have been good

9 months ago

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George Sutton Cincinnati, OH

Service was quick and the issue was resolved.

9 months ago

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Rose Palm Beach Gardens, FL

Fast service got job done first try nice young man

9 months ago

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Denise McDonald Indianapolis, IN

My Furnace went out. I put my claim in took two days to get technician but it went smooth after.

9 months ago

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Rene Sweet Mesa, AZ

I was satisfied with the work performed by Winston Doors LLC. The tech arrived on time and performed the work as needed.

9 months ago

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Clervil

Choise home warranty is the best. Great customer service.

9 months ago

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aida rubio

So far this warranty has save me a lot of money . Especially the heater

9 months ago

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Stegel Church Chicago, IL

The price is great, most of the company that do the work are also great.

9 months ago Edited January 18, 2024

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Kathleen Rogge Lincoln, NE

9 months ago

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Thomas Carlina Ponte Vedra, FL

He arrived on time, identified the issue and resolved it thoroughly.

9 months ago

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Ingrid Alvarez Yonkers, NY

Great customer service Extremely amicable and knowledgeable

9 months ago

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Steven Melgarejo Las Vegas, NV

The company doesn't service my area. They send technicians from a 100 miles away. Also, it takes at least a week to see anyone.

9 months ago Edited January 25, 2024

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Cynthia Miller

I love the response time and the service from the techs

9 months ago Edited April 1, 2024

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Pamela Herzog Highland Park, IL

Great service. Everything went smoothly.

9 months ago

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Jim Falls Wayne, PA

Angel L is a very effective salesperson

9 months ago

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Chandra Sekhar Annavajjala

quick response and quick turnaround time.

9 months ago

Choice Home Warranty Reviews