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Tewanda Pride Knoxville, TN

The representative lied. He said I could pay $43 monthly but charged my card the whole $480. He said it was an accident and he would fix it. Never fixed. I called back and customer service was closed.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 23rd, 2021

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Corey oler Fairfield, PA

Fast response on fixing what is broken and actually look out for the customer highly recommended!

3 years ago Edited January 10, 2024

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Laurie Sellner Winchester, VA

Some claims go off without a hitch and others are from hell. This one was good but was only a ceiling fan.

3 years ago

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Nita Las Vegas, NV

Customer service is excellent. Very knowledgeable, informative, and courteous agent.

3 years ago

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Anita Huff Hamilton, OH

I feel very deceived. This policy was supposed to protect me Freon large expenses yet when my microwave quit working you want to pay me half of what it would cost to replace the same unit!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 16th, 2021

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Jean Spring Valley, CA

Technician arrived on time and was informative about the issue and how to address it.

3 years ago

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Bobby Echols Mansfield, TX

They were very professional, quickly solved our issues with our garage door opener.

3 years ago

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Ray Plano, TX

Very responsive to our requests, and the technicians that are sent are top notch!

3 years ago

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Margaret Hyman ,

I had a great experience. The contacts I had with your company was very pleasant and they were very patience

3 years ago

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Lyn Fuller Amherst, OH

Disappointed the technician wasn't able to repair the oven on 1st visit and had to wait for the part and delay of about a week.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Mar. 11th, 2021

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Ronisue Rogers McHenry, IL

Once I had contacted them that we still hadn't received after more than six hours, everything went OK.

3 years ago

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Devorah Pace Andalusia, AL

Great service and quick response. I just love my "peace of mind," Choice Warranty gives me!

3 years ago

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Helen Healy Kankakee, IL

Everything is great except I need more than a last minute service call It isn't right to expect me to jump at the last minute

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 11th, 2021

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Elizabeth Brewer Wichita, KS

The plumber showed up right at the appointed time . Diagnosed the problem immediately .

3 years ago

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rob C Bridgeville, PA

Easy to file a claim and technician picked up claim quickly. Had problem fixed same day.

3 years ago

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Jerri Roberts Green Valley, AZ

Nathan was very helpful and worked out a plan that works for me. Experience was excellent.

3 years ago

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Roberty Chandler, AZ

Like price compare others company's others company they don't have same covers whit the money

3 years ago

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Cokeinvader Tucson, AZ

I have always had great service from the choice warranty. Quick response on my claims.

3 years ago

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Audrey Brown Petersburg, VA

The Tech was professional and knowledgeable , The job was done right and I am a happy customer.

3 years ago

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roger newman

Have always been very responsive, the people they send out always seem knowledgable and efficient

3 years ago Edited April 10, 2024

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Jennifer Rivers Barrington, IL

The process to submit a claim was easy and the turn around time was fast. Thank you!!

3 years ago

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Shawn GreenMoore Akron, OH

Fix it technician was very friendly and professional. I will request fixit again

3 years ago

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Rebecca Taylor McRae, AR

They were the very reliable, showed up when they said. Very knowledgeable about the heating unit.

3 years ago

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Delia Merrell Lithonia, GA

Customer service is always excellent. No long wait for an appointment when submitting a claim.

3 years ago

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Janicia Volce North Little Rock, AR

This is two times now that they have not covered my needs based on normalnwesr and tear according to the technician. I will be cancelling my membership.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 15th, 2021

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david martin Rocky Point, NC

As always I was taken care of promptly. The Technician was very knowledgeable of his work,

3 years ago

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sharon Fay ,

Very good customer service... told me what is under warranty and was able to lower the price a bit...

3 years ago

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leanne yarborough Charlotte, NC

Made a claim and had answers same day...had to order a part but service was fast and professional

3 years ago

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David Henry Coy Cape Coral, FL

Company that came out was great. Choice Home Warranty is horrible. Rejected my claim immediately on the phone to the technician. Declined to repair, let alone replace, a non-working item.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 15th, 2021

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JP Mack Dallas, TX

They were great. On time, respectful. Identitied the issue and fixed it quickly. Thank you

3 years ago

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Roger Brenner Alexandria, VA

CHW didn't like the results from the first tech they sent out so they insisted on sending a second tech resulting in more time missed from work and twice the manpower required to do the repair.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 15th, 2021

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Ted Wankovsky Fort McDowell, AZ

Your representative was very professional and did a great job of going over the benefits and costs.

3 years ago

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Robyn Mincey Madisonville, TN

Very knowledgable and nice service guy. Service was fast and better than expected!

3 years ago

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Susan Bart Willis, TX

Always prompt to respond and provide reputable technicians to handle whatever problem given them

3 years ago

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rob cunningham Melbourne, FL

The Customer Service & Sales Agent are Excellent and course The Management is Exceptional

3 years ago

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John Cronin Port Orange, FL

Ed was very professional and efficient and did a great job. We would recommend Choice Warranty.

3 years ago

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Maria Orozco Bensenville, IL

They are fast and keep me in track about my claim , it is worth having warranty.

3 years ago

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Jarret Hammons Van Wert, OH

you are horrible with claims disputes. You take to long to get back with the customer then ask them for item that they don't have in their possession to avoid paying out what you should be. This is a rip off.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 2nd, 2021

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frank fuller Candler, NC

I paid over $1800 for 3 years and I used it once on my fridge and had to threaten them with a lawyer to get it fixed and now my furnace is screwing up and they are doing the same thing

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 2nd, 2021

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Dolores Quintanilla ,

Very good experience with Ryan the person who helped me answered all my questions

3 years ago

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Robert Arlington, TX

Great company that responds quickly to your problem. Technicians are highly qualified

3 years ago

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Terry Cooper Jackson, TN

I received a great quote from them and I look forward to being a customer for a long long time.

3 years ago

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Markim Indianapolis, IN

The response time is very fast! The claims process has been hassle free and headache free.

3 years ago

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Tammy Keller, TX

They did a great job. They were here when they said they would be and promptly fixed the problem.

3 years ago

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Rolando Ramirez ,

Easy to file claim, tech that got sent to repair my dryer was honest, reliable, courteous and friendly!!

3 years ago

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DEBBIE SCOTT Colorado Springs, CO

Francis Charlemagne GREAT and thorough customer service. He was extremely patient and courteous.

3 years ago

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Carlos Font Columbia, MD

Getting the policy was a great experience and created great expectations. Only to be beyond disappointed on our first claim. We feel we got scammed. No words to describe it. Scammed . Fraud.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 20th, 2021

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K Man Spring, TX

Choice Home warranty is below subpar for a company but the technician that came Out to do my repair was wonderful . Thank you Edward with penny appliance for caring and doing a wonderful job

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 18th, 2021

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bolster182000 Portland, IN

They are very understanding and kind. They work with you instead of against you.

3 years ago

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BHAGWAN MALLADI Boerne, TX

This is first time I don't have any comments.Sales person is very nice,explained all the information and options .

3 years ago

Choice Home Warranty Reviews