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Verified Customer

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Beverly Virginia Allen Richmond, VA

Only used them once but they got me someone out to fix my problems and i was truly satisfied.

2 years ago

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Verified Customer

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Jessiechavis Lumber Bridge, NC

They are great I Fault a claim and they came out and fixed it right away thank you so much

2 years ago

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Verified Customer

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LANCE DAVIS Jonesboro, GA

Easy to reach someone and they have a good team of professionals to handle your issues

2 years ago

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Verified Customer

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James Morrison Deep Gap, NC

they work hard to get what you need ,as soon as they can. and the tech's are good at what they do

2 years ago

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Verified Customer

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Michael Hunt Willis, TX

Service sucks they never call back and it takes forever to get someone out. Then when someone comes out the refuse to pay hardly anything for repairs. The Homeowner ends up paying more then the warranty company.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Verified Customer

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Dan Lowe Prineville, OR

I have only used once and the where easy to get to talk a claims rep and she kept me informed.

2 years ago

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Verified Customer

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kenneth j wade Houston, TX

This company have been very reliable each and every time that I have called on them.

2 years ago

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Verified Customer

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Diana Cleveland, OH

When I signed up, the rep was very informative and friendly and answered all my questions. However I can’t get service from them until mid march and I would like to get it sooner.

2 years ago

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Verified Customer

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Damian Bartlett, IL

Their people are nice and explain things well. They accept things to do with no problems.

2 years ago

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Verified Customer

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Heather Pittsburgh, PA

My dryer stopped working and I filed a claim and had an appointment within a few hours to have a technician assess it.

2 years ago

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Verified Customer

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Kellen Fleming Island, FL

Choice had a good value. I needed my warranty for my air conditioning . It was fixed

2 years ago

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Verified Customer

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Sarena Keller, TX

punctuality and quality. My claims have always been resolved in a timely manner.

2 years ago

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Verified Customer

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MarkRusso Caldwell, NJ

They ALWAYS find a way to cheat you out of fair value for an appliance if it truly needs replacing also they make it very difficult to contact claims specialist

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 22nd, 2022

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Verified Customer

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Lynn Watts Yuma, AZ

They got on my problem fast and worked with me. But the businesses that they work with leave a lot to be desired!

2 years ago

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Verified Customer

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Robert Chickowski Mansfield, TX

Great job of servicing my washer including getting repair shop to order new parts

2 years ago

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Verified Customer

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Sherry Simpsonville, SC

I have always been pleased with CHW. They respond to a request in a timely manner.

2 years ago

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Verified Customer

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Lucinda Land O Lakes, FL

Everything was done correctly when I used my warranty with Choice Home Warranty.

2 years ago

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Verified Customer

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Willie Hildreth Augusta, GA

I set up a job but I took care of it later. So just setting it up was painless.

2 years ago

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Verified Customer

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Lisa Braddy Rolla, MO

Customer service was great also the repair guy was very helpful n professional. pful n profe

2 years ago

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Verified Customer

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Jean Romano-clark Pearlington, MS

Always answer their phones and pleasant. Send someone out and resolves the issue

2 years ago

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Verified Customer

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Orvin Abbott Tulsa, OK

Filed claim and it would have taken 5 days to get someone to look at the refrigerator- so I bit the bullet and bought one from lowes.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 15th, 2022

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Verified Customer

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Dumas campbell Lubbock, TX

Excellent product with excellent customer service that I received from Choice home warranty

2 years ago

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Verified Customer

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June Stacey Hollis, NY

I had a garbage disposal problem, they fixed it . Also ice maker had to be fixed, had no problems.

2 years ago

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Verified Customer

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Dan Weller Manassas, VA

They have people deciding the validity of a claim who have never seen the problem even tho there is photographic evidence to the contrary of their decision!! It's just CRAP!!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 15th, 2022

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Verified Customer

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Ilene Borgman Riverdale, GA

Technician was promp, considerate, cleaned up and repair completed satisfactory.

2 years ago

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Verified Customer

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Linda Bromley McDonough, GA

The service tech who came out has always been knowledgeable and professional. ways

2 years ago

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Verified Customer

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Patricia B Wilson Mesquite, NV

Called about my Refrigerator having problems; help came, nice man and my refrigerator was fixed!

2 years ago

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Verified Customer

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Gerald Isamu Sakai Riverdale, GA

Would not authorize what I felt were valid claims. Only seem to approve claims relating to appliance serviced by Sears, which I ironically left and selected CHW.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 15th, 2022

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Verified Customer

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Ms Cheryle K. K. Epling Orange Park, FL

Very pleased with reaction time. Issue fixed in a timely and professional manner.

2 years ago

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Verified Customer

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Rehan Shakoor Spring, TX

Prompt response and easy to track technician. Online submission of claim is very easy.

2 years ago

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Verified Customer

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Javier Ramirez Mc Cordsville, IN

The service is great the price is good and the technician was excellent got the problem solve

2 years ago

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Verified Customer

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Joanne Swadron Chesterfield, VA

just had microwave repaired...it was fast easy and professional and works great now.

2 years ago

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Verified Customer

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Bill Gainesville, GA

I have had 2 warranty calls, and they have responded to both of them and the repairs have been completed.

2 years ago

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Verified Customer

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Diane Columbus, MS

They were very responsive to my issue. I have nothing else to say, used them once.

2 years ago

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Verified Customer

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Muriel minter Medford, MA

It took over 2 months for someone to show up to fix my ceiling fan. I was scheduled and no one showed up. That was my time wasted.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 10th, 2022

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Verified Customer

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Kay Dresden Las Vegas, NV

Response time is quick and so far the quality of work being done has been really good.

2 years ago

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Verified Customer

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Beverly Greenville, SC

They quickly send skilled workers. I also feel safe with the folks they send to my home.

2 years ago

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Verified Customer

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Debra Gurvitz Hyattsville, MD

repairs were done by professionals however could not do on weekends which is a problem

2 years ago

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Verified Customer

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Linda Coffin Deland, FL

My issue was resolved in a timely manner, and the tech was very knowledgeable and friendly.

2 years ago

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Verified Customer

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Charlotte Baucom Clayton, NC

They fixed my A.C. very quickly with no problems. Technicians were very helpful.

2 years ago

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Verified Customer

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Steve Johns Las Vegas, NV

I have figured out that if it is easy you will have the item repaired but if it is to expensive and hard to repair you will find a way to get out of paying the repair.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 3rd, 2022

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Verified Customer

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Shaun T Lopez Bay Shore, NY

Used them 2x and both times excellent service just purchased a home and thank god we had it

2 years ago

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Verified Customer

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Carole conrady Tulsa, OK

technician called back in a timely manner. Technician was polite, friendly, informative and quick.

2 years ago

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Verified Customer

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Bridget Speidel Boerne, TX

Excellent electrician Dominguez Electric. Punctual and spotted the problem immediately. Thank you

2 years ago Edited January 10, 2024

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Verified Customer

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Susan Frohlich Panama City, FL

Response was quick and the company that came were knowledgeable and helpful will use them again

2 years ago

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Verified Customer

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Anna Riley Union, KY

Great company. Always very helpful & make sure my claims are taking care of right away.

2 years ago Edited January 10, 2024

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Verified Customer

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Demario Oliver Hazel Green, AL

They did an awesome job get my claim in and handled my garage was up and running in no time

2 years ago

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Verified Customer

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Gloria Kelly Kansas City, MO

When I ordered service, Choice was on top of things, they sent a very good company right away!

2 years ago

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Verified Customer

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Ronald Joe Graham Charlotte, NC

They commit to pay for repairs or pay a certain amt toward new appliances if your appliance cannot be fixed. Not at all true. they are good at figuring out a way of not being true to their commitment.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 4th, 2022

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Verified Customer

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Jayna Houston, TX

Customer is pretty good but when I tried to get my electric for my washroom done, the electrician never came back and I spoke to choice and they kept calling him and it wasn’t resolved. It was kinds useless.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 28th, 2022

Choice Home Warranty Reviews