check_circle

Verified Customer

star star star star star

Larry Las Vegas, NV

I have a leak in a water heater and called them and they took care of it promptly. They are excellent. Very good work, professional, excellent work and on time. No complaints at all. Everything went well.

4 years ago

check_circle

Verified Customer

star star star star star_border

Merri Columbia, SC

It was one of the over the stove installed microwaves that works as an exhaust fan. They were very prompt in getting the service in time. The prior call before this one was regarding a plumbing issue and it took them awhile to find somebody to come out, but I don't have very good phone service in my office.

4 years ago

check_circle

Verified Customer

star star star star star

Kim Missouri City, TX

They responded quickly to my claim. My garbage disposal was not working and I really needed it for thanksgiving. They were prompt with their time and it did exactly what I needed.

4 years ago

check_circle

Verified Customer

star star star star star

Salli

Great customer service and it is cheaper than any other company that I have had. They were very responsive when I called with a problem. So far everything that I have needed from them has been great.

4 years ago

check_circle

Verified Customer

star star star star star_border

Charlotte

The technicians are not always as can be but they do come quickly. They were very quick getting someone out but I had a problem with the technician who did not come back but they resolved the issue and sent out a technician who was very goof and communicated with me. I was very pleased with the second technician.

4 years ago

check_circle

Verified Customer

star star star star star_border

Roger

I really like Choice Home Warranty. I think they are a good company. They try to be as fair as they can. Sometimes they don't pay but other than that, they're great. They get back to you right away and try to answer your questions and solve your problems.

4 years ago

check_circle

Verified Customer

star star star star star

Mahesh

Great responses on both occasions I've had problems and they are very trustworthy. It was done in a timely manner and I didn't have to make multiple calls to get my services done.

4 years ago

check_circle

Verified Customer

star star star star star

Susan

They gave me a good deal with the package. Their technician was very knowledgeable. He didn't try to scare me on anything and found the problem right away and ordered the part to correct it.

4 years ago

check_circle

Verified Customer

star star star star star

Jamie

This is my second year with them. They responded back within 2 hours and it was very prompt when I used the warranty. I was very impressed. They had someone out the next day. The problem was taken care of.

4 years ago

check_circle

Verified Customer

star star star star star

Vincente

Every time I've called customer support, I've gotten through immediately and all my concerns are handled within a timely manned. They have a great turn around. Already recommend them to several friends.

4 years ago

check_circle

Verified Customer

star star star star star

Catherine

American home wasn't good for me so I switched to choice. They are easily accessible. They did what they said they were going to do and it was on time for everything. To me it is worth it for the protection.

4 years ago

check_circle

Verified Customer

star star star star star

Sue

I am very pleased overall and I am very glad I decided to go with Choice Home Warranty because I feel safe when I call, I am going to get a decent response. They responded so quickly to my request and got the job done.

4 years ago

check_circle

Verified Customer

star star star star star

Lynda

They always take care of what I call them for. They got here quickly and replaced my garbage disposal and did a great job. I'm satisfied with it and would highly recommend it.

4 years ago

check_circle

Verified Customer

star star star star star

Glenn

Better coverage for less dollars. I think it is a good value. There have been no delays in service, they are very prompt because I get the service calls the same day. The technicians are very satisfactory. I am very pleased.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Recently my central heat went out and it was pretty cold so I was very glad that the serviceman came that same day. With my other insurance, it too much longer for the serviceman to come.

4 years ago

check_circle

Verified Customer

star star star star star

Arlene

Everybody they have sent are professional and knew what they sere talking about and the problems were resolved. I've had 3 claims and each claim was dealt with in a timely manner and with courtesy.

4 years ago

check_circle

Verified Customer

star star star star star

Cecelia

When I called them up, they called me back two hours later and said somebody would be there that day. They always get someone out right away and they follow up. They listen to you.

4 years ago

check_circle

Verified Customer

star star star star star

Michael

I've used it a couple of times and everybody was very helpful when I needed them. They sent a repairman within twenty four hours and took care of the problem. It's as good as you can get.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Angela Armstrong

Some minor things (i.e., bathroom sink faucet) are not covered under the warranty. After 10 years of use, there will be some 'wear & tear'. Also, terrible experience with one of the vendors (All Star Plumbing) regarding a leaky hose on my washing machine (again, after 10 years of use). The technician lied to me about coming back to make the repair that he wrote down as recommended. Not only did he not return, he told the Choice rep that he did his diagnostics and found nothing wrong. .

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback Angela.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 3rd, 2019

check_circle

Verified Customer

star star star star star

Jacqueline Skunda

Garbage disposal was looked at within a day or two of placing the claim. They were understanding that I wasn't sure if it was the garbage disposal or pipes u see the sink that were leaking.

4 years ago

check_circle

Verified Customer

star star star star star

Demi

Good company that is pretty good and customer service is pleasant and helpful. We had to use it for our water heater and they sent out a very good company and they fixed the problem that was going on with our water.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Debbie carter

From start to finish so efficient! From the time you turn in claim the communication is so smothe. They stay in touch. People confirm their appointments. They are on time! And they truly cover items!!

4 years ago

check_circle

Verified Customer

star star star star star

Yolanda Baird Peyton, CO

This time around, I actually got an appointment in less than three days. Previously I submitted the same work order and never heard back from CHOICE Warranty. I am pleased that I stayed with them.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star_border star_border

Anonymous Littleton, CO

My refrigerator was acting up and they weren't able to fix it completely in range of the warranty, which I didn't really agree with from what they were advertising and I have other cases where they actually did come out and complete the repair so I have pluses and minuses. As far as timing goes, they respond quickly and get somebody out quickly. I will not extend my warranty because there are too many little things they don't cover that I wasn't aware of.

4 years ago

check_circle

Verified Customer

star star star star star_border

Frank Bethpage, NY

One time I reported a problem and they couldn't answer my questions. They never got going to send someone out or let me know if it was covered. Right now I'm waiting for someone and a part. They sent someone that I don't think is qualified enough to fix the problem.

4 years ago

check_circle

Verified Customer

star star star star star

Orlando

They are the best company. They always respond every time I call when I need them. I've been with the warranty for about forty years. I have had my washer, my dryer, AC unit break and I call and they always respond.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Arthur

We've only had one issue that is still pending. It's taking a while based on the fact that they have been waiting on a part for a dishwasher so we're pleased that it was approved but it's taken a couple of weeks. Choice sent out a repairman and he determined the issue and said it would be a couple days. We waited a few days and we got a message finally that they would send dispatch another technician. This is probably the third week and it just seemed like it took a little while longer than we expected.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

check_circle

Verified Customer

star star star star star

Bonnie

They were easy to work with, replies promptly, and the companies they've provided have been reputable and efficient. Both my washing machine and toilet were perfectly repaired.

4 years ago

check_circle

Verified Customer

star star star star star_border

Betty

There have been a couple of times where they didn't cover the item that I had called in about and I kind of thought they should have but otherwise they are really fast to respond to you and most of the time they come through really well.

4 years ago

check_circle

Verified Customer

star star star star star

Marva

It's been good. I would recommend it to anybody. Anytime I call for anything, they always let me know what is going on with the provider and that they'll be working on my behalf. They always take care of my needs.

4 years ago

check_circle

Verified Customer

star star star star star

Franklin

They exceeded all my expectations. Customer service is outstanding. They called back within a couple of hours and within four hours the technician was on his way to resolve the issue.

4 years ago

check_circle

Verified Customer

star star star star star

Patti

They were very prompt and they followed up on me. I like being able to have the email telling me that it had been set up. They certainly exceeded my expectations and I would refer them.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Cheryll Bowman-Medhin

I read over my contract quickly and I like what I see. We had American Home Shield and we weren't necessarily satisfied with them. We were able to contact them and explain what was necessary faster than we could with American Home Shield. We have the warranty on two properties and on one of the properties, a leak was fixed and it started leaking again but that was the only thing, they came out quickly. Also one plumber did leave a mess, though he did do a good job.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 25th, 2019

check_circle

Verified Customer

star star star star star

Irma & Juan North Las Vegas, NV

The repair technicians are good people with experience and fast work too. My ac went out and the home warranty took a day for them to come and repair it and it was nice to have and cheaper than doing it ourselves.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Richard Prescott, AZ

Had it for almost three years but I had an emergency situation with flooding in the bathroom and I waited three and half hours for them to call me back and inform they couldn't come out because the technician hurt his back and couldn't carry the equipment so I had to call another plumbing company and when I talked to choice they said I could submit the invoice for the cost of the service and I did and I heard nothing so called them and they only reimbursed me a hundred and thirty five dollars of the two hundred and ninety seven dollar invoice. They didn't help me, they made the situation worse and they are not interested in helping me only in covering themselves.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Nov. 25th, 2019

check_circle

Verified Customer

star star star star_border star_border

David Emmaus, PA

I've had good experiences and some poor experiences. The people have been relatively courteous but they don't sometimes agree with things that should be covered. I feel like they look for reasons not to cover things but I guess they're a business that needs to make a profit. Sometimes they put you on hold too long but are very pleasant when you reach somebody.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 25th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Olukayode Washington, DC

I thought having choice would be helpful for me to have some sort of protection but I am not quite happy with the services. My AC unit was acting up and they told me it was under coverage and gave me three hundred and fifty dollars to repair it or replace it and it cost me close to three thousand dollars to repair and that was very disappointing. There have been other times when I call them over to fix something and they fix it and two months later I have to call them back. It's not quality work. I wish it were a bit more transparent with the coverage. I'd rather just pay a personal contractor the money by myself and handle it myself.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience.

We also regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Nov. 25th, 2019

check_circle

Verified Customer

star star star star star

Michelle Wilmington, DE

I heard about it from a friend and I liked their sales pitch. It is very efficient with sending out people for repairs. My favorite part is the servicemen of the customer service, they are excellent.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Pat And Pam Greenwood, SC

They've been good to work with as far as getting things schedules in a timely fashion and the first coming out but the results are not always as good as I would have expected in terms of things actually getting fixed and having things covered under the warranty. I have had some positive experiences with them but on the other hand I've had some very negative experiences.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 25th, 2019

check_circle

Verified Customer

star star star star star

Ernestine Greenville, SC

You have to read your contract, if you don't then the burden falls on you to follow protocols. They do give you the information. When I called them, they got somebody right out here.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Gaurang

My last service was not as good as I expected, that might have been because of the vendor, but it took three weeks to figure what the problem was and the problem was just a five minute problem. If the vendor would have been the right person with the right expertise it could have been fixed in the first visit. I don't completely blame choice and they do make it easy to track.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 20th, 2019

check_circle

Verified Customer

star star star star star

Sara

My friend told me they were pretty decent and they have been pretty good. Our toilets were clogged so they came out did their job and everything and left and it was good they got it taken care of.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Jeff smith

Good service when I needed them call to make my claim they call me right back my appointment was made the next day the guy come out and fix it in a few hours and everything was working perfect

4 years ago

check_circle

Verified Customer

star star star star star

Joe Virginia Beach, VA

They are always prompt in calling us out and have never had any issues with their repairs. They are always very friendly and they seem to know exactly who to call to get the job done. They saved us a lot of money.

4 years ago

check_circle

Verified Customer

star star star star star

Jeffrey And Christine Missouri City, TX

They are friendly, fast, and have quality service reps. Recently we had a plumber come out and he got approval for the repairs for only the $65 service job. It was a great experience and a great plumber.

4 years ago

check_circle

Verified Customer

star star star star star

Johnny Lakewood, TN

Timely responses and coordination of services. I called the 800 number and filed a claim and 45 minutes later I had a confirmation email. Someone was out within 3 days. No issues after the service call.

4 years ago

check_circle

Verified Customer

star star star star star

Ernestine Greenville, SC

Called in talk with customer service ask some questions first she answered all of my questions put my claim in made my appointment for someone to come out to my home she was very helpful to me thank you so much.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star_border star_border star_border

WAYNE ANDERSON

I put in a claim yesterday regarding my A/C not working, the first problem that I encountered was the fact that the loss occurred on a Friday and the appointment was set for the upcoming Tuesday. I did call Choice and talked to Rebecca and she was able to contact the vendor and arranged for the appointment to be today (Saturday). The vendor called me and we set the appt for today between 8 and 11. He does the diagnosis and reports it to Choice and then the bad news arrives. The claim has been denied due to a chemical reaction within the sealed refrigerant system that caused corrosion and a pinhole leak, (This is a common problem in closed systems) This makes the 2nd time that Choice has denied me repairs due to them not covering a refrigerant system issue, the firs was on my refrigerant. Same issue contaminated refrigerant. So now this is going to cost me almost $600.00 out of my pocket because it is not considered a covered loss. SO MY QUESTION IS HOW MANY OTHER FAILURES WILL BE DENIED BECAUSE THEY ARE NOT COVERED. This is after I bought a 3 year coverage package. So Choice, these 2 losses alone will have cost me over $1000.00 and neither were caused by me. they were failures within the system, is this the way that Choice will handle all other upcoming claims. If I have one more claim that is denied I will request a refund and look else where for a TRUE warranty resolution company that takes care of it's policy holders. By the way Rebecca was fantastic in expediting the inspection of the A/C problem. You have an excellent employee there.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star_border star_border

David Coombs St. George, UT

My dryer is over 20 years old and is in need of frequent repairs. So often we call for a repairman and it will be weeks before we can get on his schedule, When he does come he discovers he needs parts that will take a few more weeks, In the meantime, we are inconvenienced by not having a dryer for some time. So this time we made a request for a repair and we were given an appointment for two weeks. In our frustration we decided to cancel and since Choice Home Warranty is reluctant to replace this old dryer till it is dead, we decided to buy a replacement.

4 years ago Edited March 15, 2022

check_circle

Verified Customer

star star star star star_border

Lola K

They always come through with the technicians they send my way. Creating claims is simple and straight forward, and the technicians always reach out to me to schedule/reschedule. It honestly makes my life easier and stressfree, so what more could you ask for!

4 years ago

Choice Home Warranty Reviews