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BFS Home Warranty

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Broward Factory Service (BFS) Home Warranty offers its customers same day service calls with fully licensed and bonded technicians. Customers are offered a choice between three service contract plans for home warranties with affordable deductibles on service calls; however, BFS Home Warranty also comes with several warranty restrictions, and customers looking for more comprehensive coverage may want to look elsewhere.

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The Good

  • No-Deductible Option
  • Same-Day Service
  • Financing Available

No-Deductible Option

The typical deductible the company charges for service call visits is $55; however, customers are given the option to pay an upfront $150 fee to opt out of paying any deductibles for needed repairs.

Same-Day Service

Repair work is performed by fully licensed technicians who are able to be dispatched the same day a service call is requested for repair of home appliances. The company also provides 24/7/365 emergency service for HVAC systems. Service trucks are equipped with essential repair parts to minimize any delays.

Financing Available

The company offers its customers financing on equipment repairs and replacements through a partnership with Wells Fargo Financial National Bank. Customers may qualify to receive a revolving home improvement line of credit that includes affordable monthly payments and an online bill payment option.

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The Bad

  • Limited Coverage
  • No Mobile App

Limited Coverage

The company does not provide coverage for certain types of repairs that is available with some of its marketplace competitors. BFS does not warranty well pumps, roof leaks, or septic plumbing. Certain terms and conditions may also be applied to covered home appliances and systems. Exact details on these restrictions are fully disclosed in the company's brochure that can be downloaded directly from the corporate website.

No Mobile App

BFS Home Warranty does not provide its customers with an online app for filing claims. Customers must call the company directly for service repair calls. 

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The Bottom Line

BFS Home Warranty offers a comprehensive selection of home warranty service plans with same day service, available financing, and a no deductible option; however, coverage is limited when compared to similar marketplace competitors and the company does not provide a mobile app for filing claims. Customers looking for fuller coverage should refer to one of our top home warranty companies.

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2 Reviews

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Tim G Melbourne, FL

My realtor purchased the first year plan and I purchased the second year. I will not purchase a third year. The first time I used the company was for a garage door opener. Technicians arrived and said they would return with a new opener. They never returned and when i called, was told my plan did not cover the opener. I paid the $55 deductible to the technicians on their first visit and was told it was non-refundable. Second time was to report a leaking hot water heater that flooded my laundry room and kitchen while we were away. I was told they would get right back to me which they didn't. Called again and was told they would be out the next day. Horrible customer service with rude agents.

1 year ago

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Louis Fiorello Las Vegas, NV

After 20 years with BFS, dad a wall oven fail. After 3 attempts to repair was told their is nothing else they can do. Did not accept their lack of response. After getting the BBB involved, they made several offers. Have not accepted since offers do not cover the cost of a comparable replacement. If not resolved soon will litigate.

11 months ago

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