ARW Home

Name: ARW Home
Rating: 4.1

4.1

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470 User Reviews

7.4

Overall Score

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1-(844) 745-4561

4.1

star star star star star_border

470 User Reviews

7.4

Overall Score

1-(844) 745-4561

Visit Site

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LAST UPDATED: May 31st, 2023

ARW Home, formerly known as American Residential Warranty, is a national company that serves customers in all 50 states. The company's suite of products includes home warranty plans, electronic protection plans, and home security systems. ARW Home aims to give customers peace of mind and customizable service options. The company has partnered with AmTrust Financial, ADT, AIG, and Asurion to provide customers with a variety of services. The company was founded in 2008 and is headquartered in Boca Raton, Florida.

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The Good

Nationwide Coverage
Plan Options
24/7 Contact
Flexible Contractors
Customer Service
Sample Contract

Nationwide Coverage

ARW Home covers all of the United States. Some home warranty companies only serve a restricted geographical region, so it's convenient for consumers that they can receive coverage regardless of where they live in the United States.

Plan Options

ARW Home offers four plans that vary in coverage and cost:

Ultimate Electronics Protection — $24.99 per month
Kitchen Plus — $39.99 per month
Platinum Premier — $64.99 per month
4-in-1 Bundle — $129.99 per month

24/7 Contact

Customer representatives for ARW Home are available 24 hours per day, 7 days a week, all year long. This is a necessity when customers have an unexpected emergency in the middle of the night or on holidays.

Flexible Contractors

ARW Home allows customers to pick their own contractors to conduct their repairs. All a customer has to do is call ARW Home and inform them that they would like to use their own contractor. The contractor will then need to contact ARW Home to gain authorization for the repair. This is rare within the home warranty industry, as most home warranty companies only allow customers to use their own affiliated technicians.

Customer Service

In addition to the ability to file a claim 24/7 via phone, ARW Home shows a commitment to customer service by allowing customers in select states to file a claim online. The service provider also responds to many customer reviews.

Sample Contract

ARW Home has sample contracts available online for customers to review typical coverage terms for service. This is a benefit because many complaints against home warranty companies involve unfair claim denials. ARW Home providing a service contract for potential customers lets them know what to expect from a warranty.

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The Bad

30-Day Wait Period
No Mobile App

30-Day Wait Period

ARW Home has a 30-day wait period before you can receive its home warranty coverage. This is to help protect the company against pre-existing conditions and to keep coverage costs down since ARW Home does not require appliance and system inspections.

No Mobile App

Unlike some other warranty companies, ARW Home doesn't have a mobile app to file a claim on the move. This could make the process for getting a repair less convenient, because some mobile apps also allow you to track your technician appointment and manage your account. However, for some customers, a mobile app is not necessary and they prefer to file a claim online or over the phone.

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The Bottom Line

ARW Home is a home warranty provider that offers multiple payment plans and flexible options for preferred contracts and technicians. ARW Home's customer representatives are also available 24 hours a day year round, and it serves nationwide. Overall, ARW Home seems to be a legitimate company and deserves an honest look. If you're interested in reading what customers have to say about the home warranty provider, check out ARW Home reviews below.

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We'll Introduce You!

Call our recommended rep over at ARW Home below.

1-(844) 745-4561

Or you can visit ARW Home's website.

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ARW Home Frequently Asked Questions

May I choose my own contractors with ARW Home?

Yes, you may choose your own contractors. All you need to do is let the claims representative know that you would like to use your own contractor and make sure that your contractor calls in for authorization prior to completing any repairs.

What makes ARW Home one of the best home warranty companies?

As an ARW Home customer, you experience excellent customer service, which is available 24 hours a day, 7 days a week. You can speak with a live customer service representative located in the United States. The company also provides immediate service for emergency issues, and it will respond to a request for service within 24–48 hours. Customers can select their own service providers or choose between the company's larger network of licensed, pre-screened, and pre-qualified technicians. The company does not have long-term contracts, so you may hold a policy for as little or for as long as you would like. ARW Home has an A+ rating with the Better Business Bureau, the highest rating the agency gives.

Does a home warranty with ARW Home cover TVs?

Having a TV covered by a home warranty largely depends on the plan you select from the warranty company. ARW Home now covers TVs with the Ultimate Electronics Protection Plan. All of your computing and home entertainment devices can now be protected under one plan — TVs, laptops, tablets, desktop computers, game systems, home theater systems, and so much more.

How does a home warranty work with ARW Home?

When a person purchases a home warranty, they are entitled to certain coverage as part of the policy. If a covered appliance or home system breaks down, such as your washing machine or your central heating system, you simply contact the warranty company, and it will arrange for a licensed, pre-screened, and pre-qualified technician to come to your home and assess the situation. If the issue is due to normal wear and tear or mechanical failure and is a covered item, then the appliance or system will be repaired or replaced within the terms and conditions of the plan. For covered repairs, the homeowner will only have to pay a nominal service fee.

Why is there a 30-day wait period with ARW Home?

The company has a 30-day wait period to help protect it from pre-existing conditions. This waiting period helps to keep plan costs down since ARW Home does not perform an inspection to determine the condition of your appliances and systems.

What does a typical home warranty with ARW Home not cover?

A home warranty can provide substantial protection for many appliances and systems within your home. Plans can be built and customized to allow homeowners to add a variety of items to their policy. Additional refrigerators, ice-makers, washers, dryers, pool, spa equipment, well pumps or additional heat/air conditioning units can be added. There are also additional options which cover electronics, sewer, water lines, and more. A home warranty does not cover any items in the event of natural or man-made disasters that can cause major damage to a home and its mechanical systems. The warranty also does not cover events that a homeowners or flood insurance policy would cover, such as tornadoes, hurricanes, fires, floods, or theft. Warranty plans do not cover the physical structure of a home or personal belongings that are inside the home. Please see the Terms and Conditions for full coverage details including all exclusions and limitations.

What is a home protection plan?

A home warranty plan helps protect a homeowner from the high costs of unforeseen mechanical failures of their covered appliances and home systems. The plan provides licensed, prescreened, pre-qualified service technicians to assess the situation. A home warranty plan will also help contribute towards any needed repairs or replacements if a mechanical breakdown is due to normal wear and tear.

What is a trade service fee?

When you request a repair, you pay a trade service fee. The fee is the deductible for that service call. Please see your declaration of coverage for the amount of your trade service fee, or ask a customer support representative. For example, if you need both your air conditioner and your interior electrical system repaired, a trade service fee will be incurred for each repair needed (i.e., an HVAC technician and an electrician).

Is there a contract with ARW Home?

There are no long-term contracts involved. As a customer of ARW Home, you will not be locked into a plan. You can have your plan for as little or for as long as you’d like.

What happens if I sell my home?

A home warranty can help home buyers feel secure in knowing that they will be protected in the event of a sudden breakdown of an appliance or home system. When you sell your home, your home plan can be reassigned to the new homeowners. Certain plans require a $39 transfer fee. See the company's Terms & Conditions for details.

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User Reviews

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4.1

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470 Reviews

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4 grade

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Monica Larkins-Black Marietta, GA

My experience for the most part has been a good one since I joined the American Residential team however it saddens me to find out that a service provider that I referred for myself and to this company did not have a good outcome. The service provider that I referred is Latino Heating & Air. They serviced me plenty of times when I used my previous home warranty Old Republic. I asked to use them again . I had good report with their front office personnel Sherri and their tech Felix. They submitted documents to AIG came out serviced me last summer for AC. Several months later I get a call from Sherri who stated she was not paid by AIG. She asked if I knew any contacts in your office to get resolved. I was sadden to hear this and stated no. She told me the only reason she came to my home was because I used them plenty of times when I was with Old Republic they knew me and I was a good customer. Sadly my AC went out last week and I was referred to another company . I called Latino Heating & Air and they advised since they did not get paid from AIG they would no longer be able to service me and they no longer work with your company. They advised me to be cautious working with this company. I do not like being in the middle of a business matter that went south with a service provider & a warranty company. I especially do not like to hear my name tarnished or affiliated with this type of scenario because as she stated I was one of their good customers. However, because of this incident because I am with AIG & not Old Republic and because they did not get paid they can no longer work with me. I do not know what went on behind the scenes but I do hope this was not the case. Nevertheless a good HVAC Company that I trusted in years past under previous warranty company I will no longer be able to work with because of that issue. I hope you read these surveys and I hope someone looks into this. This situation put me in a awkward position last October when she called me. That is not right. Thank you for hearing me out.

4 years ago

Reply from ARW Home

Hi Monica, Thank you for bringing this issue to our attention. We reached out to Latino Heating and Air and determined that they payment has been satisfied by The Warranty Group. We apologize for placing you in an awkward situation, and appreciate your honest feedback. Please let us know if we can be of further assistance in the future. Sincerely, American Residential Warranty

Apr. 22nd, 2019

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Wileda Tulsa, OK

Good service, but slow getting contractors to make repairs.

3 years ago

Reply from ARW Home

Hello Wileda, We are pleased to hear that you have a positive outlook on our services. We do apologize for any inconvenience you may have experienced with technician delays. If possible, please send us a private message with details of the negative experience so that we may initiate a full review. Sincerely, American Residential Warranty

Jun. 17th, 2019

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MT Stockbridge, GA

My experience with our last claim has been a nightmare. We called in September 30, 2019 that A/C was out. Assigned to service provider with a 2 business day wait. Fine, called that provider on Wednesday to learn that they had immediately rejected the claim and was told that ARW would contact us. Really, the only way I found out about the rejection was from the service provider. Tried calling ARW on October 2, 2019, called 3 different times and was on hold each time for 30 minutes and never reached the dispatch department. Finally calls claims department and got a smart mouthed young lady who kept saying it's not my department. Asked for a manager and got Brittany who was very helpful. The customer doesn't care about departments, to them, you are ARW a company. Brittany tried reaching dispatch but no luck either. She explained that we could seek outside service and send in the invoice. It takes 30 days for the invoice review and mailing time for reimbursement check. It is 90 + degrees in GA and to be without air is a death sentence. Experiences like this make customers look for other servicing companies. You don't have to wait on our payments. We pay immediately the service charge up front and to get NO SERVICE is unprofessional and disgraceful. What do you plan to do for this customer with this horrible experience? By the way that young lady needs customer service training or placed in job that does not deal with people.

3 years ago

Reply from ARW Home

Hello MT, We apologize for any inconvenience you may have experienced. Based on our records, it looks like you have been in communication with one of our claims supervisors who have escalated your claim and have been working on an emergency dispatch. Please feel free to reach out with any further inquiries. Sincerely, American Residential Warranty

Oct. 2nd, 2019

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Verified Customer

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Johnnie Williams Leesville, SC

Took to long to get someone to my resident

3 years ago

Reply from ARW Home

Hello Johnnie We apologize for any inconvenience you may have experienced. Please send us a direct message with any feedback that you may have from the claim as we would love the opportunity to improve our service and also initiate a full review to see if we can assist any further. We look forward to hearing from you. Sincerely, American Residential Warranty

May. 11th, 2020

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Verified Customer

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Linda Upper Marlboro, MD

I'm paying monthly & still have to pay a fee for the service

3 years ago

Reply from ARW Home

Hello Linda, Thank you for the feedback. Service fees are only charged per occurrence and not a recurring fee. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jun. 2nd, 2020

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Verified Customer

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Jenkins Covington, GA

The service is excellent, everything was smooth and quick, points taken away because I was guaranteed a rate for the life of my policy which went up 18 months later. I was told it was just the way of the world and I couldn't do anything about it....but they apologized

3 years ago

Reply from ARW Home

Hello Jenkins, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jun. 2nd, 2020

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Verified Customer

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Ryan Blair Trenton, MI

They started out extremely unwilling to assist me. I was pushed from person to person. Never taking responsibility.

2 years ago

Reply from ARW Home

Hello Ryan, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 7th, 2020

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Verified Customer

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Linda Graham Indianapolis, IN

Hard to submit claim. Would be easier to submit online and time efficient

2 years ago

Reply from ARW Home

Hello Linda, Thank you for the feedback. Please visit our website to access the ability to file claims online and feel free to let us know if there's anything we can do to assist. Sincerely, American Residential Warranty

Aug. 17th, 2020

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Verified Customer

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Jeri Higgins

BECAUSE IT'S ALWAYS A CHALLENGE TO FILE A CLAIM AND IT TAKES LONGER THAN COMMERCIAL THEY SHOW ON TV

2 years ago

Reply from ARW Home

Hello Jeri, We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty

Dec. 8th, 2020

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Lou Pittsburgh, PA

We never had a situation where we needed to file a claim .But the staff were always polite and professional.

2 years ago

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wealtha deakings Pueblo, CO

This insurance was ok until my washer broke down and I discovered it wasn’t covered. When I bought this plan I thought it was included. I terminated my insurance and went with AMERICAN Home Shield.

10 months ago

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TJ Charlottesville, VA

Spoke to Diana today to change my automatic payment method for my two accounts. She was very courteous and told me that both accounts were updated. After confirming my email address, I asked if she could send a confirmation email. She said she couldn't, but if I responded to this survey request, I'd receive a $15 discount on my next payment cycle. This was the first experience I've had with ARW Customer Service so we'll see. If the payment methods successfully transferred as requested and the $15 discount shows up in the next 90 days, I'll return to this review and raise my star rating. My only complaint so far is that ARW doesn't have a website that current customers can log into and review their purchased coverage in detail and manage their account and payment methods.

3 months ago

Reply from ARW Home

Hi TJ, Your feedback is highly appreciated. Thank you so much for the review! Sincerely, ARW Home

Feb. 17th, 2023

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