Name: ARW Home
Rating: 4.1

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Pros

Nationwide Coverage
Plan Options
24/7 Contact
Flexible Contractors
Customer Service
Sample Contract

Nationwide Coverage

ARW Home covers all of the United States. Some home warranty companies only serve a restricted geographical region, so it's convenient for consumers that they can receive coverage regardless of where they live in the United States.

Plan Options

ARW Home offers four plans that vary in coverage and cost:

Ultimate Electronics Protection — $24.99 per month
Kitchen Plus — $39.99 per month
Platinum Premier — $64.99 per month
4-in-1 Bundle — $129.99 per month

24/7 Contact

Customer representatives for ARW Home are available 24 hours per day, 7 days a week, all year long. This is a necessity when customers have an unexpected emergency in the middle of the night or on holidays.

Flexible Contractors

ARW Home allows customers to pick their own contractors to conduct their repairs. All a customer has to do is call ARW Home and inform them that they would like to use their own contractor. The contractor will then need to contact ARW Home to gain authorization for the repair. This is rare within the home warranty industry, as most home warranty companies only allow customers to use their own affiliated technicians.

Customer Service

In addition to the ability to file a claim 24/7 via phone, ARW Home shows a commitment to customer service by allowing customers in select states to file a claim online. The service provider also responds to many customer reviews.

Sample Contract

ARW Home has sample contracts available online for customers to review typical coverage terms for service. This is a benefit because many complaints against home warranty companies involve unfair claim denials. ARW Home providing a service contract for potential customers lets them know what to expect from a warranty.

May I choose my own contractors with ARW Home?

Yes, you may choose your own contractors. All you need to do is let the claims representative know that you would like to use your own contractor and make sure that your contractor calls in for authorization prior to completing any repairs.

What makes ARW Home one of the best home warranty companies?

As an ARW Home customer, you experience excellent customer service, which is available 24 hours a day, 7 days a week. You can speak with a live customer service representative located in the United States. The company also provides immediate service for emergency issues, and it will respond to a request for service within 24–48 hours. Customers can select their own service providers or choose between the company's larger network of licensed, pre-screened, and pre-qualified technicians. The company does not have long-term contracts, so you may hold a policy for as little or for as long as you would like. ARW Home has an A+ rating with the Better Business Bureau, the highest rating the agency gives.

Does a home warranty with ARW Home cover TVs?

Having a TV covered by a home warranty largely depends on the plan you select from the warranty company. ARW Home now covers TVs with the Ultimate Electronics Protection Plan. All of your computing and home entertainment devices can now be protected under one plan — TVs, laptops, tablets, desktop computers, game systems, home theater systems, and so much more.

How does a home warranty work with ARW Home?

When a person purchases a home warranty, they are entitled to certain coverage as part of the policy. If a covered appliance or home system breaks down, such as your washing machine or your central heating system, you simply contact the warranty company, and it will arrange for a licensed, pre-screened, and pre-qualified technician to come to your home and assess the situation. If the issue is due to normal wear and tear or mechanical failure and is a covered item, then the appliance or system will be repaired or replaced within the terms and conditions of the plan. For covered repairs, the homeowner will only have to pay a nominal service fee.

Why is there a 30-day wait period with ARW Home?

The company has a 30-day wait period to help protect it from pre-existing conditions. This waiting period helps to keep plan costs down since ARW Home does not perform an inspection to determine the condition of your appliances and systems.

What does a typical home warranty with ARW Home not cover?

A home warranty can provide substantial protection for many appliances and systems within your home. Plans can be built and customized to allow homeowners to add a variety of items to their policy. Additional refrigerators, ice-makers, washers, dryers, pool, spa equipment, well pumps or additional heat/air conditioning units can be added. There are also additional options which cover electronics, sewer, water lines, and more. A home warranty does not cover any items in the event of natural or man-made disasters that can cause major damage to a home and its mechanical systems. The warranty also does not cover events that a homeowners or flood insurance policy would cover, such as tornadoes, hurricanes, fires, floods, or theft. Warranty plans do not cover the physical structure of a home or personal belongings that are inside the home. Please see the Terms and Conditions for full coverage details including all exclusions and limitations.

What is a home protection plan?

A home warranty plan helps protect a homeowner from the high costs of unforeseen mechanical failures of their covered appliances and home systems. The plan provides licensed, prescreened, pre-qualified service technicians to assess the situation. A home warranty plan will also help contribute towards any needed repairs or replacements if a mechanical breakdown is due to normal wear and tear.

What is a trade service fee?

When you request a repair, you pay a trade service fee. The fee is the deductible for that service call. Please see your declaration of coverage for the amount of your trade service fee, or ask a customer support representative. For example, if you need both your air conditioner and your interior electrical system repaired, a trade service fee will be incurred for each repair needed (i.e., an HVAC technician and an electrician).

Is there a contract with ARW Home?

There are no long-term contracts involved. As a customer of ARW Home, you will not be locked into a plan. You can have your plan for as little or for as long as you’d like.

What happens if I sell my home?

A home warranty can help home buyers feel secure in knowing that they will be protected in the event of a sudden breakdown of an appliance or home system. When you sell your home, your home plan can be reassigned to the new homeowners. Certain plans require a $39 transfer fee. See the company's Terms & Conditions for details.

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User Reviews

Star Rating

4.1

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478 Reviews

Review Breakdown

5 grade

63%

4 grade

16%

3 grade

2 grade

1 grade

17%

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Verified Customer

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Betty&Bill Baldwin

Since I have had American Residential Warranty I have had excellent service & warranty coverage. It gives me peace of mind knowing I don’t need to worry about untimely breakdowns All I have to do is call ARW for them to make arrangements for service/repair !!

3 years ago Edited September 14, 2021

Reply from ARW Home

Hello Betty & Bill,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 16th, 2020

Sachin Rana

I wanted to secure my household from any wrong happenings that's why i have subscribed with Arw home company , because of their ratings on internet. I really liked how they are providing that much insurance coverage of home items , so i am tension free from the unplanned repairs and providing stress free life for me as well my family members.

1 month ago

Patty

While it's been several weeks since my interaction with ARW for service needs, I did find them to be pleasant to speak with but was unhappy discovering that while there's a 24 hour operator, that I had to wait until the next business day to establish my claim / call for service. I had air conditioning needs in a part of the country that has extreme heat in the summer months and to wait more than 12 hours just to be able to speak to a customer service rep. to write my claim was a bit upsetting. Then the operator was supposed to have someone call me back on that next business day and I ended up having to make that call back to ARW to make the claim. Once I was able to get ahold of a customer service rep., that person was terrific and very attentive. The company they referred me to (Warrior Heating & AC) were absolutely terrific.

3 years ago

Hello Patty,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 22nd, 2020

Albert C. Wilkerson Chicago, IL

ARW, has helped me a number of times. Whenever I have a problem at home with a covered item, I can ALWAYS, count on ARW to take care of it. They contact A & E Factory Service (Sears). We setup an appointment, A & E comes out & takes care of the problem. Sometimes they have to order parts to get the job done. I have to say I'm proud to have ARW and their choice of Technicians (A & E Factory Service) for my "Piece of mind".........Thanks ARW.

4 years ago

Hello Albert,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 17th, 2020

MLRB

I have three incidents happen in my home within a 30 day period. I called ARW to report my issue, and once I paid my co-payment, and a professional was sent out to my home (one of three co-payments I didn't pay, because it was relative to my last issue).

Hello MLRB,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 26th, 2020

Bobbie Davis Jackson, MS

very proffesional and very knowledgeable on productivity and excellent customer service. I would highly recommend American Residential Warranty my family, friends, and collegues.

Hello Bobbie,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 7th, 2020

M L Santos Prieto

I filed a claim thru ARW for the first time last week, it was a call I made to them late in the evening, the very next morning the service provider arrived and fixed the issue quickly. I was so glad ARW claims responded and assigned us a great provider so fast and the process was super easy. I am very satisfied with ARW!

3 months ago

Hello Mr. Santos Prieto,

We greatly appreciate your kind words and excellent rating.

Sincerely,
ARW Home Services

May. 17th, 2024

C. Antonetty Haledon, NJ

Last year my refrigerator broke and I had PSE&G look at it before calling American Residential Warranty. PSE&G told me that the refrigerator could not be fixed because it was too old and they could not find the problem. I called ARW to inquire about getting a replacement. They assured me that they could help as they were partnered with reputable companies which would give me a better price than the retail stores. However, because of policy they still had to send out a technician. Long story short, I am still using that refrigerator today as the technician, who was young by the way, diagnosed and fixed the problem in less than 2 hours. Service was excellent

5 years ago

Hello C,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 16th, 2019

Tim Stiemann Houston, TX

American Residential Warranty is an outstanding Home Warranty Company. Through the years we have always received quick, efficient service and they have often gone the extra mile to help us. More than once we have been pleasantly surprised to find them willing to pay for the entire cost of certain covered items or give us a generous credit toward the parchase of a covered replacement ítem. They have also repaired many covered items in our home over the years and saved us tons of money in the process. Their warranty is worth every penny and I would highly recommend them to anyone looking for a good home warranty company. They are the best!

Hello Tim,

Thank you for the kind review. We are pleased to hear that you are happy with the services we have been able to provide you. Please do not hesitate to reach out if any future need arises. We look forward to continue to provide you services for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 5th, 2019

Betty Jason Lake Charles, LA

I had a problem with my oven and plumbing. I called American Residential Warranty, told them my problems. They got started on my problems right away. In several hours the technicians were calling me to come out. They both came out the next day which I thought was fast. The technicians fixed each their problems which one was a plumbing problem and the other was a oven problem. I would recommend American Residential Warranty to everyone because Customer Service is friendly and helpful plus they are fast in getting your problems resolved and the price is right for the Service each month and the fee for coming out which you now pay over the phone with a credit card is absolutely perfect for my budget.

Hi Betty,
Thank you for the kind review. We are pleased to hear that your issues were repaired and that you had such a positive experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 4th, 2019

Bonnie Bell-Halliburton Hephzibah, GA

I am a new customer, thus, I can only rate the service on its professionalism and the representatives who provided me with the information I needed to make an informed decision. The representatives I spoke with were knowledgeable and answered all of my questions to my satisfaction. I have great faith that American Residential Warranty will make good on its promise to protect my home should anything happen. At first, I selected the most economical plan for my budget (I thought) but a really nice representative explained to me the benefits of having their top plan) I then decided that I would cut back on some of the things that took my discretionary cash and I would use that money to afford the best plan that American Residential Warranty offers. I'm glad I made that decision. Being a widow, having to take care of a home alone and living on a fixed income makes it extremely important for me to make sound decisions when it comes to financial matters. I have always been told by those that know... "There are two things you never finish paying for...that's a home and a car. These things will always need to be maintained. Thank you American Residential Warranty.

Hi Bonnie,
Thank you for the kind review. We are pleased to hear that you had such a positive experience at our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 27th, 2019

Sheu Nafisat

ARW Home warranty has been very responsive to our needs. The technicians that were sent to our home were very professional and knowledgeable.

2 months ago

Hello Sheu,
We're thrilled that you received excellent service! You are a valued customer to us!

Sincerely,
ARW Home Services

Jun. 28th, 2024

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Jenkins Covington, GA

The service is excellent, everything was smooth and quick, points taken away because I was guaranteed a rate for the life of my policy which went up 18 months later. I was told it was just the way of the world and I couldn't do anything about it....but they apologized

Hello Jenkins,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 2nd, 2020

Barbara Laster Lake Charles, LA

There is nothing I dislike about ARHW. The service I receive from them has been fair, considerate, and pleasant. They are an excellent company to work with. they are prompt with finding someone to help me with my problem and they also work with me if I can find someone in my area that can get to me sooner than they can. They will also reimburse me if I have to pay out-of-pocket. Thank You so much.

Hello Barbara

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 21st, 2020

Lashaunda Wilson-King ,

Past experiences with the company have proven to be good experiences. My most recent claim was my washing machine. The technician arrived at the appointment time on time and surveyed the situation. I was then informed of what the problem was and when the part would be available. The technician again arrived on time and fixed the problem. I was very happy with the experience.

Hello Lashaunda,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Feb. 7th, 2020

Betty Moore Denver, CO

My dry was out and it took some time for me to get an worker to come out to my house and fix my dry it was supposed to be the week before Thanksgiving and they set me up an appointment for the work to come out to my house and it didnt not happen and i had to keep on call and see when they were able to get an worker out to my house.but once i was able to get the worker out to my house and he found out what the problem was he was able to fix it right away and fast and he told me what the problem was and showed me what he did to fix the problem and showed me what i can do if it happens again.

Hello Betty,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 20th, 2019

Chester cook Pageland, SC

I had a washer to break I called American Residential warranty and it was no time they had me scheduled to have my washer fixed. The company they got to fix it was exceptionally great customer service and very knowledgeable they had my washer up and running the same day they came to my house. Thank you American Residential warranty for exceptional customer care.

Hello Chester,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 3rd, 2019

Winnie Wilmore New Orleans, LA

I have had American Residential home insurance for some years and I must say that the service they provide is beyond reproach. the customer service representative are always to kind and professional. I've had other providers and they did not even come close to the quality of service that I have received for American. I have recommended the service to my friends and family. I'm a loyal customer for life. Keep up the great work.

Hello Winnie,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Nov. 25th, 2019

Effie Goolsby Indian Head, MD

My experience has been very good since I have been a member of American Residential Warranty. I expect to have continuous good services. I have been a member for many years and cannot complain about the service. I have requested and received a plumber, electrician, washer and dryer repairman and refrigerator repairman. I have had my furnace and/or air conditioner checked and repaired.

Hello Effie,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Myra Hyattsville, MD

I was very pleased with American Residential Warranty so far, I’ve only had one opportunity so far to use their services, my garbage disposal stopped working and I contacted them to see if they would send someone out to repair it, I spoke with a representative who informed me that they don’t repair garbage disposals, they just replace them, which they did expeditiously, I was very satisfied with the service they provided.

Hello Myra,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 28th, 2019

Latanya Mahoney Augusta, GA

No complaints the whole process from the beginning [ the phone call ARW to the completion of the work was excellent ] to the end .The technician was quiet do not take unnecessary time,he knew right away what was wrong had what he needed with him. He explain what was wrong showed me what he done.The guy is good for both who he work [ Best Company and American Residential Warranty.NO COMPLAINTS.

Hello Latanya,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 15th, 2019

Dwight Smith Memphis, TN

My air conditioner went out on a Sunday afternoon. I place a call to American residential warranty they gave me a name of a company. the company called me Monday morning around 8 a.m. had a service technician arrive around 9:30 a m the service technician was polite and courteous diagnose the problem and made repairs to my AC unit within an hour my air conditioner was

Hello Dwight,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Phyllis Jordan Oklahoma City, OK

Had ac air compressor and refrigerator ice maker go out. Ice maker was totally resolved. Because the compressor went out during the high heat of summer ARW’s ac guy could not get to me for a while. ARW give me the option of hire off network and the would reimburse me. Ac compressor was still under company warranty so only cost involved was labor to remove and install new compressor. I was reimbursed $600 of $800 because they thought it was a old unit. One of ARW’s quality control (QC) called me and is helping me get my remaining labor cost. I’m giving ARW 4.5 STARS—handling both issues and their QC helping me with obtaining all reimbursement.

Hello Phyllis,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 3rd, 2019

L Respass District Heights, MD

My experience with American Home Warranty. was not a good one. First, my gripe is about the terrible service we received when our air condition went out. They stated it was a 24 hour window someone will get in touch with us. I have asthma and the heat was very exhausting for me. Then we had to keep calling after the 24 hours were up. When someone finally came he said the system was too old they wouldn't cover it. What a bummer it was an awful two weeks we had to suffer, and adding insult to injury my Pepco bill sky rocketed to the highest ever 181.00 This is from having to use a lot of fans which really didn't do any good. Also, for that commercial which says her air conditioner was fixed the same day is a fable please be truthful to your customers. Regards, Loretta Respass

Hi L Respass,

Thank you for your value feedback. We apologize for the hold time you experienced and we look forward to the continued opportunity to protect your home in the future.

Sincerely,

American Residential Warranty

Feb. 5th, 2019

Ruben Montiel IIIHot Mobile, AL

Outstanding Service!! I have owned my American Residential Warranty for many years, but this was the first claim I have submitted. I could not have been more satisfied!! Despite horror stories re: warranty policies, American Residential exceeded all of my expections. The tech that was sent to me to perform the repairs was also first class, both in timelyness & knowledge. I highly recommend this Company!

Hello Ruben,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 9th, 2019

Tabitha R Fairview Heights, IL

I had a service call for an issue with my refrigerator. The process of calling in the claim was easy and a repair technician was dispatched within 24hours. Unfortunately the part needed for the repair had to be ordered, that caused a delay in the process. The company kept in contact with me until the parts were in stock and the repair technician was out to fix the refrigerator. The customer service provided was the wonder and the repair is also excellent.

Hello Tabitha,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 28th, 2019

Charles Danberry Little River, SC

We are very please with the service we received with our membership in American Residential Warranty! Our double oven was like new, however, the top oven wouldn’t work. The codes kept saying it was the locking mechanism, and technicians replaced parts. It looked like a perfectly good appliance was going to have to be taken out, until ARW called in Fred. He’s an old-school repairman who was able to find the issue and repair our oven in one quick visit! We really appreciate the work of ARW, we’re already planning Christmas Cookie Baking time.

Hello Charles,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 23rd, 2019

Leslie Medlock Waynesboro, GA

American Residential Warranty is an awesome plan to have. I was having problems with my air conditioner unit in which American Residential located a provider in the area where I live within two days after I reported the problem to them. The service provider contacted me in reference to what would be a good day and time that they could come out and look at my unit. American Residential Warranty paid the cost to the provider. The only money I had to pay was for the service call.

Hello Leslie,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely, American Residential Warranty

Jul. 24th, 2019

Karen Barr Crestwood, KY

I have been using American Residential Warranty for years and have all my appliances covered, plumbing, electronics, water heater, pretty much all their products. I really have nothing bad to say about this company. I have had to use them a number of times with no problems at all. Their system is very easy to deal with. I highly recommend ARW to everyone for their home warranty needs.

Hello Karen,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 15th, 2019

Praveen Madhavaiya Dracut, MA

We have had to use the American Residential Warranty services twice thus far. Both times they have been phenomenal to use. No issues and they fulfilled their part promptly and to our complete satisfaction. The most recent one being that our microwave failed and the parts were too expensive since the unit was about 15 years old. So we got a brand new microwave and ARW paid for it.

Hello Praveen,

Thank you for the kind review. We are pleased to hear that you are satisfied with the services we have provided. Please do not hesitate to reach out should any future need arise as we look forward in continuing to provide service for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 26th, 2019

Frank Stony Point, NY

Just had my side by side fridge repaired, and couldn’t be more pleased with the prompt, courteous, and professional technician who performed the repair. Not only was the problem diagnosed quickly and correctly, but the repair went smoothly and successfully. I have been with American Residential Warranty for years and have had many repairs performed. I haven’t been disappointed yet!

Hi Frank!
Thank you for the kind review. We are pleased to hear that your fridge was repaired and that you had such a great experience with our company. We appreciate your loyalty and we will do everything in our end to keep that trust. If there's anything that we could do, please let us know.

Kind regards,
American Residential Warranty

Apr. 23rd, 2019

marie morgan Rogersville, TN

I called to place a claim for a refrigerator in need of repair. Throughout the process of placing the claim the representatives were friendly and helpful. Within a reasonable amount of time, someone was here making the repair. Days later we noticed it still wasn't working right. I called American residental right back. They sent the repair man back and he did a few more repairs. We've had no problems since then. I am very pleased with the whole experience.

Hi Marie,
Thank you for the kind review. We are pleased to hear that your refrigerator was repaired and that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 29th, 2019

Milan Wilson Bolingbrook, IL

Service and response has generally good. On one occasion, I was erroneously told that a plumbing problem was not covered. The issue was resolved with an additional phone call. On another occasion, the repairman was much more interested in collecting his $55.00 than in fixing anything. He just looked at the appliance and said that it was to old and that he would not be able to find parts. He never tried to fix it. On still another occasion, the repairman clearly was over extended. He was a no-show for a number of days and was even too busy to call. It took about a week to get him to show-up and additional days for him to replace my toilet. He finally completed the job at a very late time in the day. I had to call him repeatedly to get him to come and do the work. The work was satisfactory in the end.

Hi Milan,
Thank you for the kind review. We are pleased to hear that your issue was resolved and that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 22nd, 2019

Adan vallejo Linden, AL

I saw the comercial at Tv. In I don’t believe any marketing on the Tv. So I’m tell my wife about and she told me that is fake comercial, one day I decided to look online So after few questions they call me and I was disbeliever on what the told me, but I buy my insurance (obviously my wife told me I was crazy). We have ours dirt problem with the microwave and when I call everything was fast and the company come to look and told me what happen and they comeback 2 weeks later to fix, my wife was surprised for the service and how fast was now she love it and told me to update the insurance

Hi Adan,
Thank you for the kind review. We are pleased to hear that your issue was repaired and that you had such a positive experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 1st, 2019

A. Pinkney Harvey, LA

I have used American Residential Warranty for nearly 5 years. I have always been very satisfied with the level of service I have received. The service providers have always proven to be knowledgeable and very professional. Each time I call into the service center I have been met with a prompt and courteous representative who listens to my concerns and immediately schedules a repair appointment. I am truly a satisfied customer.

Hi A. Pinkney,
Thank you for the kind review. We are pleased to hear about the positive experience you had on your recent repair. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 18th, 2019

Christopher Atlanta, GA

I've been with them for a while and have made a a few claims over the past few years. It used to be a bit more difficult but I feel they've turned things around quite a bit and are making an effort to put me first, and I just don't get that from the other guys. Any issues I've been having lately are well received by whomever I reach and I feel like I'm talking to someone competent and that's not something you see nowadays. So I'll stick with them assuming they keep up the good work.

Hi Christopher,

We are happy to hear about your recent experience with ARW. We are always working to make changes that positively impact our customer's experience. We value your feedback and appreciate your business. Please let us know if we can be of assistance in the future.

Sincerely,

American Residential Warranty

Feb. 4th, 2019

Mike Trainor Chico, CA

ARW called me and said that they had difficulty with my monthly credit card payment. I called them back and updated my credit card expiration date and three digit code on my B. of A. Visa credit card. That solved the problem. The ARW customer service agent, Diana, was very professional and customer-friendly. She was able to answer my questions, reconfirmed my account number, and e-mailed me the information on the coverage of my policy. I have been with ARW for 11 months now and have not yet had to file a claim but the phone conversation with Diana left me with the peace of mind that when I do need a home repair I am in good hands with ARW.

1 year ago

Hello Mike!

We appreciate the kind words and are glad we could provide you with a positive experience!

Sincerely,
ARW Home Team

Mar. 24th, 2023

Emma Howard

Great service on time great technicians clean up behind themselves figured out the problem went to get the parts came back and fixed the problem

Hello Emma,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 19th, 2020

David Leatherman

The Arw staff were accessible. The repaieman was prompt. The problem got fixed in 10 days. It might have been sooner but A/C electronic boards had to be orderedafter o

Hello David,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Brenda mccool Tahlequah, OK

All I had to dp was call in my claim the appointment was made for repair and there was no confusion,the repair was made in a timely space

Hello Brenda,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 24th, 2020

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Unsatisfied microwave customer.

If I could give a negative I would. I am very upset because I have not had my appliance repaired since May when I called to schedule an appointment. American residential was quick to charge me for the service but yet no one has come and I have not been able to speak to corporate to get my problem addressed because I was not able to reach any supervisor. I highly do not recommend this service. They are not keeping their promise to help repair my damaged item. I will cancel and just take the loss of paying my monthly fee of 65.00 and the 55.00 service charge. As if I can afford this expense.

Hello Unsatisfied microwave customer,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Jul. 27th, 2020

Arletha Taylor

Service was swift. I received next day assistance for an electrical outage the required the technician to rewire my home.

Hello Arletha,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 19th, 2020

Karen Still

I loved the customer service today. Jack G. was so polite, kind and patient.He explained to me different services that was the for me.He was truly amazing!! He deserve more than 5 stars. Ps. I DID NOT TALK TO ANY OF THE SALE REPRESENT YOU LISTED BELOW. Jack G. was the customer service that helped me..

Hello Karen,

Thank you for taking the time to leave your review. We're glad you had such an amazing experience!

Sincerely,

ARW Home Services

Feb. 23rd, 2023

Tonia Sarlas Deltona, FL

After trying to get some help regarding a claim we filed almost 1 month ago, I finally spoke with Javier who was very professional and helpful. Javier answered all my questions and contacted the contractors to find information we were missing (serial numbers etc). He also gave me options as possible solutions to the issue. Great customer service! Thank you Javier!

Hi Tonia.

Your feedback is highly appreciated. Thank you so much for the review!

Sincerely,
ARW Home

Feb. 17th, 2023

Crystal Butler Charlotte, NC

I have been a valued customer for over 4 years. It is well worth the small monthly premium in the event I need repairs in my home. My Ice Maker was broken and they were able to sent a services provider within days and is working perfectly.

Hello Crystal,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 4th, 2020

Edgar Lopez Richland, WA

My A.c and heater broke down and a Sunday and i call american residential warranty and they send a professional as soon as the next day and i only paid the $55.00 dollar deductible for a service that easily could cost me more the. $200 im so happy

Hello Edgar,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Mar. 10th, 2020

JUNE CAIN Mt. Dora, FL

Contacting American Residential Warranty was really easy. The rep on the phone was very friendly and made it very easy to place my request. The Tech that came to the house was very friendly and knew is job, he cleaned up the work area when the job was completed, and made sure all was well before he left. I do LOVE good customer service.

Hello June,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Feb. 20th, 2020

cherylkeene Greensboro, NC

My washer was repaired the day after I called for service. The repairman had to go get a part; He did that and came back the same day. Very satisfied with the service from American Residential Warranty. Highly recommend if you need a warranty you can trust.

Hello Cheryl,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 31st, 2020

Myria Major-Miller Lansing, MI

The Clothes Dryer fixed timely manner. The motor went out the dryer wasn’t drying the clothes. I called AHW and they sent a company repair man out he check out the dryer and discovered that it needed a motor. He has to order the part and once the part come in he would cone back and install. It took at least 7-10 days for the part to come in . I was notified by the company & the repair man came out & installed it. The dryer is up and running like new again . I’m so glad that I called AHW they came out in a timely manner.

Hello Myria,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 12th, 2019

C Dart Tucson, AZ

My experience involved repair for my GE Profile Refrigerator/freezer. I could not be more pleased with the result from the tech who arrived ontime, fixed what turned out to be a minor problem and had my refrigerator humming again in no time! Thank you.

Hello C Dart,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 10th, 2019

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