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ARW Home, formerly known as American Residential Warranty, is a national company that serves customers in all 50 states. The company's suite of products includes home warranty plans, electronic protection plans, and home security systems. ARW Home aims to give customers peace of mind and customizable service options. The company has partnered with AmTrust Financial, ADT, AIG, and Asurion to provide customers with a variety of services. The company was founded in 2008 and is headquartered in Boca Raton, Florida.
ARW Home covers all of the United States. Some home warranty companies only serve a restricted geographical region, so it's convenient for consumers that they can receive coverage regardless of where they live in the United States.
ARW Home offers four plans that vary in coverage and cost:
Customer representatives for ARW Home are available 24 hours per day, 7 days a week, all year long. This is a necessity when customers have an unexpected emergency in the middle of the night or on holidays.
ARW Home allows customers to pick their own contractors to conduct their repairs. All a customer has to do is call ARW Home and inform them that they would like to use their own contractor. The contractor will then need to contact ARW Home to gain authorization for the repair. This is rare within the home warranty industry, as most home warranty companies only allow customers to use their own affiliated technicians.
In addition to the ability to file a claim 24/7 via phone, ARW Home shows a commitment to customer service by allowing customers in select states to file a claim online. The service provider also responds to many customer reviews.
ARW Home has sample contracts available online for customers to review typical coverage terms for service. This is a benefit because many complaints against home warranty companies involve unfair claim denials. ARW Home providing a service contract for potential customers lets them know what to expect from a warranty.
ARW Home has a 30-day wait period before you can receive its home warranty coverage. This is to help protect the company against pre-existing conditions and to keep coverage costs down since ARW Home does not require appliance and system inspections.
Unlike some other warranty companies, ARW Home doesn't have a mobile app to file a claim on the move. This could make the process for getting a repair less convenient, because some mobile apps also allow you to track your technician appointment and manage your account. However, for some customers, a mobile app is not necessary and they prefer to file a claim online or over the phone.
ARW Home is a home warranty provider that offers multiple payment plans and flexible options for preferred contracts and technicians. ARW Home's customer representatives are also available 24 hours a day year round, and it serves nationwide. Overall, ARW Home seems to be a legitimate company and deserves an honest look. If you're interested in reading what customers have to say about the home warranty provider, check out ARW Home reviews below.
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Betty&Bill Baldwin
3 years ago Edited September 14, 2021
Reply from ARW Home
Sep. 16th, 2020
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Sachin Rana
1 month ago
Verified Customer
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Patty
3 years ago
Reply from ARW Home
Sep. 22nd, 2020
Verified Customer
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Albert C. Wilkerson Chicago, IL
4 years ago
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Aug. 17th, 2020
Verified Customer
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MLRB
4 years ago
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May. 26th, 2020
Verified Customer
Review Source
Bobbie Davis Jackson, MS
4 years ago
Reply from ARW Home
Aug. 7th, 2020
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M L Santos Prieto
3 months ago
Reply from ARW Home
May. 17th, 2024
C. Antonetty Haledon, NJ
5 years ago
Reply from ARW Home
Aug. 16th, 2019
Tim Stiemann Houston, TX
5 years ago
Reply from ARW Home
Jun. 5th, 2019
Betty Jason Lake Charles, LA
5 years ago
Reply from ARW Home
Mar. 4th, 2019
Bonnie Bell-Halliburton Hephzibah, GA
5 years ago
Reply from ARW Home
Feb. 27th, 2019
Review Source
Sheu Nafisat
2 months ago
Reply from ARW Home
Jun. 28th, 2024
Verified Customer
Review Source
Jenkins Covington, GA
4 years ago
Reply from ARW Home
Jun. 2nd, 2020
Barbara Laster Lake Charles, LA
4 years ago
Reply from ARW Home
May. 21st, 2020
Lashaunda Wilson-King ,
4 years ago
Reply from ARW Home
Feb. 7th, 2020
Betty Moore Denver, CO
4 years ago
Reply from ARW Home
Dec. 20th, 2019
Chester cook Pageland, SC
4 years ago
Reply from ARW Home
Dec. 3rd, 2019
Winnie Wilmore New Orleans, LA
4 years ago
Reply from ARW Home
Nov. 25th, 2019
Effie Goolsby Indian Head, MD
4 years ago
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Nov. 25th, 2019
Myra Hyattsville, MD
4 years ago
Reply from ARW Home
Oct. 28th, 2019
Latanya Mahoney Augusta, GA
4 years ago
Reply from ARW Home
Oct. 15th, 2019
Dwight Smith Memphis, TN
4 years ago
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Oct. 15th, 2019
Phyllis Jordan Oklahoma City, OK
4 years ago
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Oct. 3rd, 2019
L Respass District Heights, MD
4 years ago
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Feb. 5th, 2019
Ruben Montiel IIIHot Mobile, AL
5 years ago
Reply from ARW Home
Sep. 9th, 2019
Tabitha R Fairview Heights, IL
5 years ago
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Aug. 28th, 2019
Charles Danberry Little River, SC
5 years ago
Reply from ARW Home
Aug. 23rd, 2019
Leslie Medlock Waynesboro, GA
5 years ago
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Jul. 24th, 2019
Karen Barr Crestwood, KY
5 years ago
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Jul. 15th, 2019
Praveen Madhavaiya Dracut, MA
5 years ago
Reply from ARW Home
Jun. 26th, 2019
Frank Stony Point, NY
5 years ago
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Apr. 23rd, 2019
marie morgan Rogersville, TN
5 years ago
Reply from ARW Home
Mar. 29th, 2019
Milan Wilson Bolingbrook, IL
5 years ago
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Mar. 22nd, 2019
Adan vallejo Linden, AL
5 years ago
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Mar. 1st, 2019
A. Pinkney Harvey, LA
5 years ago
Reply from ARW Home
Feb. 18th, 2019
Christopher Atlanta, GA
5 years ago
Reply from ARW Home
Feb. 4th, 2019
Review Source
Mike Trainor Chico, CA
1 year ago
Reply from ARW Home
Mar. 24th, 2023
Verified Customer
Review Source
Emma Howard
3 years ago
Reply from ARW Home
Oct. 19th, 2020
Verified Customer
Review Source
David Leatherman
3 years ago
Reply from ARW Home
Sep. 22nd, 2020
Verified Customer
Review Source
Brenda mccool Tahlequah, OK
4 years ago
Reply from ARW Home
Aug. 24th, 2020
Verified Customer
Review Source
Unsatisfied microwave customer.
4 years ago
Reply from ARW Home
Jul. 27th, 2020
Verified Customer
Review Source
Arletha Taylor
4 years ago
Reply from ARW Home
May. 19th, 2020
Karen Still
1 year ago
Reply from ARW Home
Feb. 23rd, 2023
Review Source
Tonia Sarlas Deltona, FL
1 year ago
Reply from ARW Home
Feb. 17th, 2023
Crystal Butler Charlotte, NC
4 years ago
Reply from ARW Home
May. 4th, 2020
Edgar Lopez Richland, WA
4 years ago
Reply from ARW Home
Mar. 10th, 2020
JUNE CAIN Mt. Dora, FL
4 years ago
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Feb. 20th, 2020
cherylkeene Greensboro, NC
4 years ago
Reply from ARW Home
Jan. 31st, 2020
Myria Major-Miller Lansing, MI
4 years ago
Reply from ARW Home
Dec. 12th, 2019
C Dart Tucson, AZ
4 years ago
Reply from ARW Home
Dec. 10th, 2019
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