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American Residential Warranty

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421 User Reviews

6.6

Overall Score

LAST UPDATED: September 20th, 2021

American Residential Warranty is a national company that serves customers in all 50 states. The company has an A+ rating by the Better Business Bureau. American Residential Warranty's suite of products includes home warranty plans, electronic protection plans, and home security systems. American Residential Warranty aims to give customers peace of mind and customizable service options. The company has partnered with AmTrust Financial, ADT, and Asurion to provide customers with a variety of services. The company was founded in 2008 and is headquartered in Boca Raton, Florida.

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The Good

  • Nationwide Coverage
  • Plan Options
  • 24/7 Contact
  • Flexible Contractors
  • Customer Service
  • Sample Contract

Nationwide Coverage

American Residential Warranty covers all of the United States. Some home warranty companies only serve a restricted geographical region, so it's convenient for consumers that they can receive coverage regardless of where they live in the United States. 

Plan Options

American Residential Warranty offers four plans that vary in coverage and cost. Customers can also choose whether they would like to pay monthly, annually, or quarterly.

24/7 Contact

Customer representatives for American Residential are available 24 hours per day, 7 days a week, all year long. This is a necessity when customers have an unexpected emergency in the middle of the night or on holidays.

Flexible Contractors

American Residential allows customers to pick their own contractors to conduct their repairs. All a customer has to do is call American Residential and alert them that they would like to use their own contractor. The contractor will then need to contact American Residential to gain authorization for the repair. This is rare within the home warranty industry, as most home warranty companies only allow customers to use their own affiliated technicians. 

Customer Service

In addition to the ability to file a claim 24/7 via phone, American Residential Warranty shows a commitment to customer service by allowing customers in select states to file a claim online. The service provider also responds to many customer reviews.

Sample Contract

ARW has sample contracts available online for customers to review typical coverage terms for service. This is a benefit because many complaints against home warranty companies involve unfair claim denials. ARW providing a service contract for potential customers lets them know what to expect from a warranty.

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The Bad

  • 30-Day Wait Period
  • No Mobile App

30-Day Wait Period

American Residential Warranty has a 30-day wait period before you can receive its home warranty coverage. This is to help protect the company against pre-existing conditions and to keep coverage costs down since American Residential Warranty does not require appliance and system inspections. 

No Mobile App

Unlike some other warranty companies, ARW doesn't have a mobile app to file a claim on the move. This could make the process for getting a repair less convenient, because some mobile apps also allow you to track your technician appointment and manage your account. However, for some customers, a mobile app is not necessary and they prefer to file a claim online or over the phone.

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The Bottom Line

American Residential Warranty is a home warranty provider that offers multiple payment plans and flexible options for preferred contracts and technicians. American Residential's customer representatives are also available 24 hours a day year round, and it serves nationwide. Overall, American Residential Warranty seems to be a legitimate company and deserves an honest look. If you're interested in reading what customers have to say about the home warranty provider, check out American Residential Warranty reviews below. 

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American Residential Warranty Frequently Asked Questions

May I choose my own contractors with American Residential Warranty?

Yes, you may choose your own contractors. All you need to do is let the claims representative know that you would like to use your own contractor and make sure that your contractor calls in for authorization prior to completing any repairs.

What makes American Residential Warranty one of the best home warranty companies?

As an American Residential Warranty customer, you experience excellent customer service, which is available 24 hours a day, 7 days a week. You can speak with a live customer service representative located in the United States. The company also provides immediate service for emergency issues, and it will respond to a request for service within 24–48 hours.

Customers can select their own service providers or choose between the company's larger network of licensed, pre-screened, and pre-qualified technicians. 

The company does not have long-term contracts, so you may hold a policy for as little or for as long as you would like. American Residential Warranty has an A+ rating with the Better Business Bureau, the highest rating the agency gives.

Does a home warranty with American Residential Warranty cover TVs?

Having a TV covered by a home warranty largely depends on the plan you select from the warranty company. American Residential Warranty now covers TVs with the Ultimate Electronics Protection Plan. All of your computing and home entertainment devices can now be protected under one plan — TVs, laptops, tablets, desktop computers, game systems, home theater systems, and so much more.

How does a home warranty work with American Residential Warranty?

When a person purchases a home warranty, they are entitled to certain coverage as part of the policy. If a covered appliance or home system breaks down, such as your washing machine or your central heating system, you simply contact the warranty company, and it will arrange for a licensed, pre-screened, and pre-qualified technician to come to your home and assess the situation. If the issue is due to normal wear and tear or mechanical failure and is a covered item, then the appliance or system will be repaired or replaced within the terms and conditions of the plan. For covered repairs, the homeowner will only have to pay a nominal service fee.

Why is there a 30-day wait period with American Residential Warranty?

The company has a 30-day wait period to help protect it from pre-existing conditions. This waiting period helps to keep plan costs down since American Residential Warranty does not perform an inspection to determine the condition of your appliances and systems.

What does a typical home warranty with American Residential Warranty not cover?

A home warranty can provide substantial protection for many appliances and systems within your home. Plans can be built and customized to allow homeowners to add a variety of items to their policy. Additional refrigerators, ice-makers, washers, dryers, pool, spa equipment, well pumps or additional heat/air conditioning units can be added. There are also additional options which cover electronics, sewer, water lines, and more.

A home warranty does not cover any items in the event of natural or man-made disasters that can cause major damage to a home and its mechanical systems. The warranty also does not cover events that a homeowners or flood insurance policy would cover, such as tornadoes, hurricanes, fires, floods, or theft. Warranty plans do not cover the physical structure of a home or personal belongings that are inside the home. Please see the Terms and Conditions for full coverage details including all exclusions and limitations.

What is a home protection plan?

A home warranty plan helps protect a homeowner from the high costs of unforeseen mechanical failures of their covered appliances and home systems. The plan provides licensed, prescreened, pre-qualified service technicians to assess the situation. A home warranty plan will also help contribute towards any needed repairs or replacements if a mechanical breakdown is due to normal wear and tear.

What is a trade service fee?

When you request a repair, you pay a trade service fee. The fee is the deductible for that service call. Please see your declaration of coverage for the amount of your trade service fee, or ask a customer support representative. For example, if you need both your air conditioner and your interior electrical system repaired, a trade service fee will be incurred for each repair needed (i.e., an HVAC technician and an electrician).

Is there a contract with American Residential Warranty?

There are no long-term contracts involved. As a customer of American Residential Warranty, you will not be locked into a plan. You can have your plan for as little or for as long as you’d like.

What happens if I sell my home?

A home warranty can help home buyers feel secure in knowing that they will be protected in the event of a sudden breakdown of an appliance or home system. When you sell your home, your home plan can be reassigned to the new homeowners. Certain plans require a $39 transfer fee. See the company's Terms & Conditions for details.

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4.3

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421 Reviews

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67%

4 grade

17%

3 grade

2%

2 grade

1%

1 grade

13%

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Betty&Bill Baldwin

Since I have had American Residential Warranty I have had excellent service & warranty coverage. It gives me peace of mind knowing I don’t need to worry about untimely breakdowns All I have to do is call ARW for them to make arrangements for service/repair !!

1 year ago

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Reply from American Residential Warranty

Hello Betty & Bill, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Sep. 16th, 2020

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Emma Howard

Great service on time great technicians clean up behind themselves figured out the problem went to get the parts came back and fixed the problem

11 months ago

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Reply from American Residential Warranty

Hello Emma, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Oct. 19th, 2020

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Karen Jensen Mission Viejo, CA

My ice maker leaks. My freezer door is frozen shut and is very difficult to use. Yet I’m told it’s my responsibility to pay for repairs to the door after paying the premium for 10 months without using the warranty and $55 to open this claim! The customer service person, Monica, was rude, slow to respond and very difficult to understand. I felt brushed off rather than assisted. Plus she would not allow me to speak to a supervisor!

3 days ago

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Reply from American Residential Warranty

Hi Ms. Jensen, We apologize for the unfortunate experience you describe above. Please forward an email with your policy address and phone number so we may look into your claim and complete a full review. Once we have verified your account, a member of our team will reach out to advise of the status of the review. We hope to have the opportunity to turn your experience around. Sincerely, ARW Home Services

Sep. 20th, 2021

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Norma I Padilla Auburndale, FL

ARW is among one of the WORST & RUDEST companies I've EVER dealt with. To sell you their policy you would never know it! My atrocious experience with ARW is too extensive to put on paper. From the rudest customer service reps to absolutely clueless individuals, multiple and absolutely different information ( when calling about same workorder) and extremely long wait times, (which incidentally never experienced when first discussing purchasing their policy, (took several calls to commit)). Again, it is insane while simultaneously totally unacceptable what my family endured because of poor communication, lack of professionalism and basic common knowledge in order assist clients. And BTW, their automated service, pardon the expression, SUCKS!!!

3 weeks ago

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Reply from American Residential Warranty

Hi Noma, We apologize for the unfortunate experience you describe above. We would like to conduct a full review of your experience. Please forward an email to [email protected] with your address, phone number or any claim numbers associated with your policy. Once we have reviewed your account a member of our team will be reaching out to you to discuss your experience. We hope to have the opportunity to turn your experience around. Sincerely, ARW Home Services

Aug. 27th, 2021

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Patty

While it's been several weeks since my interaction with ARW for service needs, I did find them to be pleasant to speak with but was unhappy discovering that while there's a 24 hour operator, that I had to wait until the next business day to establish my claim / call for service. I had air conditioning needs in a part of the country that has extreme heat in the summer months and to wait more than 12 hours just to be able to speak to a customer service rep. to write my claim was a bit upsetting. Then the operator was supposed to have someone call me back on that next business day and I ended up having to make that call back to ARW to make the claim. Once I was able to get ahold of a customer service rep., that person was terrific and very attentive. The company they referred me to (Warrior Heating & AC) were absolutely terrific.

1 year ago

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Reply from American Residential Warranty

Hello Patty, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Sep. 22nd, 2020

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Albert C. Wilkerson Chicago, IL

ARW, has helped me a number of times. Whenever I have a problem at home with a covered item, I can ALWAYS, count on ARW to take care of it. They contact A & E Factory Service (Sears). We setup an appointment, A & E comes out & takes care of the problem. Sometimes they have to order parts to get the job done. I have to say I'm proud to have ARW and their choice of Technicians (A & E Factory Service) for my "Piece of mind".........Thanks ARW.

1 year ago

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Reply from American Residential Warranty

Hello Albert, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 17th, 2020

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saran talib Garland, TX

I FILED A CLAIM AND DIDNT GET A CALL FROM THE SERVICE PROVIDER. I THEN TOOK IT UPON MYSELF TO CONTACT SERVICE PROVIDER. LEFT A MESSAGE. CALL AMERICANT RESIDENTIAL AND EXPLAINED AND ALSO ADVSISED THE COMPANY THEY GAVE WAS NOT A PLUMBER IN WHICH MY CLAIM IS A PLUMBING ISSUE. THEY PLACED ME ON HOLD OVER 45 MIN. IN THE MEAN TIME WHILE ON HOLD I USED MY CELL PHONE TO CLL AGAIN. GOT SOMEO ONE AND EXPLAINED A SECOND TIME WHILE STILL ON HOLD WITH THE FIRST CALL. SHE SAYS ON THE SECOND CALL SHE CAN RE-DISPTACH MY SERVICE AND EXPEDITE TO A SUPERVISOR WHICH USUALLY TAKES ABOUT 2-3 DAYS FOR THEM TO GET THE SERVICE EXPEDITED. I ADVISED THATS NOT ACCEPTABLE . TRANSFER ME TO SOMEONE WHO COULD MAKE DECISIONS. I THEN GET DISPATCH ON THE FIRST CALL WHICH BY THE WAY IS A LAND LINE AND THEY ACT LIKE THEY CANT HEAR ME AND DISCONNECT THE CALL. I AM NO STILL ON HOLD WITH CALL NUMBER TWO AND I HAVE NO IDEA WHO IM HOLDING FOR.........SUPERVISOR, DISPATCH....WHO. AT THIS POINT I DONT WANT THIS SERVICE. I HATE I SWITCHED FROM MY PREVIOUS SERVICE ........MY CC HAS BEEN CHARGED THE FEE FOR THE CLAIM. NO STARS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

2 months ago

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MLRB

I have three incidents happen in my home within a 30 day period. I called ARW to report my issue, and once I paid my co-payment, and a professional was sent out to my home (one of three co-payments I didn't pay, because it was relative to my last issue).

1 year ago

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Reply from American Residential Warranty

Hello MLRB, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

May. 26th, 2020

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Bobbie Davis Jackson, MS

very proffesional and very knowledgeable on productivity and excellent customer service. I would highly recommend American Residential Warranty my family, friends, and collegues.

1 year ago

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Reply from American Residential Warranty

Hello Bobbie, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 7th, 2020

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C. Antonetty Haledon, NJ

Last year my refrigerator broke and I had PSE&G look at it before calling American Residential Warranty. PSE&G told me that the refrigerator could not be fixed because it was too old and they could not find the problem. I called ARW to inquire about getting a replacement. They assured me that they could help as they were partnered with reputable companies which would give me a better price than the retail stores. However, because of policy they still had to send out a technician. Long story short, I am still using that refrigerator today as the technician, who was young by the way, diagnosed and fixed the problem in less than 2 hours. Service was excellent

2 years ago

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Reply from American Residential Warranty

Hello C, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 16th, 2019

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Tim Stiemann Houston, TX

American Residential Warranty is an outstanding Home Warranty Company. Through the years we have always received quick, efficient service and they have often gone the extra mile to help us. More than once we have been pleasantly surprised to find them willing to pay for the entire cost of certain covered items or give us a generous credit toward the parchase of a covered replacement ítem. They have also repaired many covered items in our home over the years and saved us tons of money in the process. Their warranty is worth every penny and I would highly recommend them to anyone looking for a good home warranty company. They are the best!

2 years ago

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Reply from American Residential Warranty

Hello Tim, Thank you for the kind review. We are pleased to hear that you are happy with the services we have been able to provide you. Please do not hesitate to reach out if any future need arises. We look forward to continue to provide you services for your home warranty needs. Sincerely, American Residential Warranty

Jun. 5th, 2019

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Betty Jason Lake Charles, LA

I had a problem with my oven and plumbing. I called American Residential Warranty, told them my problems. They got started on my problems right away. In several hours the technicians were calling me to come out. They both came out the next day which I thought was fast. The technicians fixed each their problems which one was a plumbing problem and the other was a oven problem. I would recommend American Residential Warranty to everyone because Customer Service is friendly and helpful plus they are fast in getting your problems resolved and the price is right for the Service each month and the fee for coming out which you now pay over the phone with a credit card is absolutely perfect for my budget.

2 years ago

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Reply from American Residential Warranty

Hi Betty, Thank you for the kind review. We are pleased to hear that your issues were repaired and that you had such a positive experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 4th, 2019

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Bonnie Bell-Halliburton Hephzibah, GA

I am a new customer, thus, I can only rate the service on its professionalism and the representatives who provided me with the information I needed to make an informed decision. The representatives I spoke with were knowledgeable and answered all of my questions to my satisfaction. I have great faith that American Residential Warranty will make good on its promise to protect my home should anything happen. At first, I selected the most economical plan for my budget (I thought) but a really nice representative explained to me the benefits of having their top plan) I then decided that I would cut back on some of the things that took my discretionary cash and I would use that money to afford the best plan that American Residential Warranty offers. I'm glad I made that decision. Being a widow, having to take care of a home alone and living on a fixed income makes it extremely important for me to make sound decisions when it comes to financial matters. I have always been told by those that know... "There are two things you never finish paying for...that's a home and a car. These things will always need to be maintained. Thank you American Residential Warranty.

2 years ago

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Reply from American Residential Warranty

Hi Bonnie, Thank you for the kind review. We are pleased to hear that you had such a positive experience at our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Feb. 27th, 2019

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Rale Lpz Kennewick, WA

Horrible company! Please stay away. They will take your money every month but when is time to repair something they will not answer and will put you on hold for hours. Poor customer service and super rude people. We file a claim 2 months ago and have heard anything from them. When I called today they were very rude and keep transferring the call. I called 8 times nobody could help. My house almost cach on fire because they didn't fix anything and now we don't have A/C and they are not going to fix it because there is no way I can talk to someone. Please don't waste your money with this horrible insurance.

4 months ago

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Reply from American Residential Warranty

Hi Rale, Thank you for your review. We value your feedback and will use your experience to improve our business processes. We deeply apologize for the unfortunate experience you describe above. Please send an email to [email protected] with your name, address and phone number associated with the policy and a member of our Corporate team will contact you following a review into your account. We appreciate the opportunity to make this right. Sincerely, American Residential Warranty

May. 11th, 2021

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Sarfaraz Mandal Concord, NC

pathetic customer service I have been trying to cancel my policy and wanted to go to AHS instead. I was told initially that i just need to send the cancellation request in email. I sent that. I followed up every alternate day spending hours on call for refund status. I was advised initially that the refund would be sent to title company. Then I was told, the refund would be mailed to my address. After two weeks, i followed up on my refund status. All customer service representation gives different response. Hence I requested confirmation in email. I am still awaiting my refund. NB: I can share details on my policy and emails to prove the genuineness of my issue

5 months ago

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Jenkins Covington, GA

The service is excellent, everything was smooth and quick, points taken away because I was guaranteed a rate for the life of my policy which went up 18 months later. I was told it was just the way of the world and I couldn't do anything about it....but they apologized

1 year ago

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Reply from American Residential Warranty

Hello Jenkins, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jun. 2nd, 2020

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Barbara Laster Lake Charles, LA

There is nothing I dislike about ARHW. The service I receive from them has been fair, considerate, and pleasant. They are an excellent company to work with. they are prompt with finding someone to help me with my problem and they also work with me if I can find someone in my area that can get to me sooner than they can. They will also reimburse me if I have to pay out-of-pocket. Thank You so much.

1 year ago

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Reply from American Residential Warranty

Hello Barbara Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

May. 21st, 2020

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Lashaunda Wilson-King ,

Past experiences with the company have proven to be good experiences. My most recent claim was my washing machine. The technician arrived at the appointment time on time and surveyed the situation. I was then informed of what the problem was and when the part would be available. The technician again arrived on time and fixed the problem. I was very happy with the experience.

1 year ago

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Reply from American Residential Warranty

Hello Lashaunda, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Feb. 7th, 2020

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Betty Moore Denver, CO

My dry was out and it took some time for me to get an worker to come out to my house and fix my dry it was supposed to be the week before Thanksgiving and they set me up an appointment for the work to come out to my house and it didnt not happen and i had to keep on call and see when they were able to get an worker out to my house.but once i was able to get the worker out to my house and he found out what the problem was he was able to fix it right away and fast and he told me what the problem was and showed me what he did to fix the problem and showed me what i can do if it happens again.

1 year ago

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Reply from American Residential Warranty

Hello Betty, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Dec. 20th, 2019

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Chester cook Pageland, SC

I had a washer to break I called American Residential warranty and it was no time they had me scheduled to have my washer fixed. The company they got to fix it was exceptionally great customer service and very knowledgeable they had my washer up and running the same day they came to my house. Thank you American Residential warranty for exceptional customer care.

1 year ago

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Reply from American Residential Warranty

Hello Chester, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Dec. 3rd, 2019

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Winnie Wilmore New Orleans, LA

I have had American Residential home insurance for some years and I must say that the service they provide is beyond reproach. the customer service representative are always to kind and professional. I've had other providers and they did not even come close to the quality of service that I have received for American. I have recommended the service to my friends and family. I'm a loyal customer for life. Keep up the great work.

1 year ago

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Reply from American Residential Warranty

Hello Winnie, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Nov. 25th, 2019

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Effie Goolsby Indian Head, MD

My experience has been very good since I have been a member of American Residential Warranty. I expect to have continuous good services. I have been a member for many years and cannot complain about the service. I have requested and received a plumber, electrician, washer and dryer repairman and refrigerator repairman. I have had my furnace and/or air conditioner checked and repaired.

1 year ago

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Reply from American Residential Warranty

Hello Effie, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Nov. 25th, 2019

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Myra Hyattsville, MD

I was very pleased with American Residential Warranty so far, I’ve only had one opportunity so far to use their services, my garbage disposal stopped working and I contacted them to see if they would send someone out to repair it, I spoke with a representative who informed me that they don’t repair garbage disposals, they just replace them, which they did expeditiously, I was very satisfied with the service they provided.

1 year ago

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Reply from American Residential Warranty

Hello Myra, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Oct. 28th, 2019

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Latanya Mahoney Augusta, GA

No complaints the whole process from the beginning [ the phone call ARW to the completion of the work was excellent ] to the end .The technician was quiet do not take unnecessary time,he knew right away what was wrong had what he needed with him. He explain what was wrong showed me what he done.The guy is good for both who he work [ Best Company and American Residential Warranty.NO COMPLAINTS.

1 year ago

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Reply from American Residential Warranty

Hello Latanya, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Oct. 15th, 2019

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Dwight Smith Memphis, TN

My air conditioner went out on a Sunday afternoon. I place a call to American residential warranty they gave me a name of a company. the company called me Monday morning around 8 a.m. had a service technician arrive around 9:30 a m the service technician was polite and courteous diagnose the problem and made repairs to my AC unit within an hour my air conditioner was

1 year ago

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Reply from American Residential Warranty

Hello Dwight, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Oct. 15th, 2019

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Phyllis Jordan Oklahoma City, OK

Had ac air compressor and refrigerator ice maker go out. Ice maker was totally resolved. Because the compressor went out during the high heat of summer ARW’s ac guy could not get to me for a while. ARW give me the option of hire off network and the would reimburse me. Ac compressor was still under company warranty so only cost involved was labor to remove and install new compressor. I was reimbursed $600 of $800 because they thought it was a old unit. One of ARW’s quality control (QC) called me and is helping me get my remaining labor cost. I’m giving ARW 4.5 STARS—handling both issues and their QC helping me with obtaining all reimbursement.

1 year ago

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Reply from American Residential Warranty

Hello Phyllis, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Oct. 3rd, 2019

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L Respass District Heights, MD

My experience with American Home Warranty. was not a good one. First, my gripe is about the terrible service we received when our air condition went out. They stated it was a 24 hour window someone will get in touch with us. I have asthma and the heat was very exhausting for me. Then we had to keep calling after the 24 hours were up. When someone finally came he said the system was too old they wouldn't cover it. What a bummer it was an awful two weeks we had to suffer, and adding insult to injury my Pepco bill sky rocketed to the highest ever 181.00 This is from having to use a lot of fans which really didn't do any good. Also, for that commercial which says her air conditioner was fixed the same day is a fable please be truthful to your customers. Regards, Loretta Respass

2 years ago

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Reply from American Residential Warranty

Hi L Respass, Thank you for your value feedback. We apologize for the hold time you experienced and we look forward to the continued opportunity to protect your home in the future. Sincerely, American Residential Warranty

Feb. 5th, 2019

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Ruben Montiel IIIHot Mobile, AL

Outstanding Service!! I have owned my American Residential Warranty for many years, but this was the first claim I have submitted. I could not have been more satisfied!! Despite horror stories re: warranty policies, American Residential exceeded all of my expections. The tech that was sent to me to perform the repairs was also first class, both in timelyness & knowledge. I highly recommend this Company!

2 years ago

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Reply from American Residential Warranty

Hello Ruben, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Sep. 9th, 2019

star star star star star

Tabitha R Fairview Heights, IL

I had a service call for an issue with my refrigerator. The process of calling in the claim was easy and a repair technician was dispatched within 24hours. Unfortunately the part needed for the repair had to be ordered, that caused a delay in the process. The company kept in contact with me until the parts were in stock and the repair technician was out to fix the refrigerator. The customer service provided was the wonder and the repair is also excellent.

2 years ago

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Reply from American Residential Warranty

Hello Tabitha, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 28th, 2019

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Charles Danberry Little River, SC

We are very please with the service we received with our membership in American Residential Warranty! Our double oven was like new, however, the top oven wouldn’t work. The codes kept saying it was the locking mechanism, and technicians replaced parts. It looked like a perfectly good appliance was going to have to be taken out, until ARW called in Fred. He’s an old-school repairman who was able to find the issue and repair our oven in one quick visit! We really appreciate the work of ARW, we’re already planning Christmas Cookie Baking time.

2 years ago

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Reply from American Residential Warranty

Hello Charles, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 23rd, 2019

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Leslie Medlock Waynesboro, GA

American Residential Warranty is an awesome plan to have. I was having problems with my air conditioner unit in which American Residential located a provider in the area where I live within two days after I reported the problem to them. The service provider contacted me in reference to what would be a good day and time that they could come out and look at my unit. American Residential Warranty paid the cost to the provider. The only money I had to pay was for the service call.

2 years ago

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Reply from American Residential Warranty

Hello Leslie, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jul. 24th, 2019

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Karen Barr Crestwood, KY

I have been using American Residential Warranty for years and have all my appliances covered, plumbing, electronics, water heater, pretty much all their products. I really have nothing bad to say about this company. I have had to use them a number of times with no problems at all. Their system is very easy to deal with. I highly recommend ARW to everyone for their home warranty needs.

2 years ago

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Reply from American Residential Warranty

Hello Karen, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jul. 15th, 2019

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Praveen Madhavaiya Dracut, MA

We have had to use the American Residential Warranty services twice thus far. Both times they have been phenomenal to use. No issues and they fulfilled their part promptly and to our complete satisfaction. The most recent one being that our microwave failed and the parts were too expensive since the unit was about 15 years old. So we got a brand new microwave and ARW paid for it.

2 years ago

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Reply from American Residential Warranty

Hello Praveen, Thank you for the kind review. We are pleased to hear that you are satisfied with the services we have provided. Please do not hesitate to reach out should any future need arise as we look forward in continuing to provide service for your home warranty needs. Sincerely, American Residential Warranty

Jun. 26th, 2019

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Frank Stony Point, NY

Just had my side by side fridge repaired, and couldn’t be more pleased with the prompt, courteous, and professional technician who performed the repair. Not only was the problem diagnosed quickly and correctly, but the repair went smoothly and successfully. I have been with American Residential Warranty for years and have had many repairs performed. I haven’t been disappointed yet!

2 years ago

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Reply from American Residential Warranty

Hi Frank! Thank you for the kind review. We are pleased to hear that your fridge was repaired and that you had such a great experience with our company. We appreciate your loyalty and we will do everything in our end to keep that trust. If there's anything that we could do, please let us know. Kind regards, American Residential Warranty

Apr. 23rd, 2019

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marie morgan Rogersville, TN

I called to place a claim for a refrigerator in need of repair. Throughout the process of placing the claim the representatives were friendly and helpful. Within a reasonable amount of time, someone was here making the repair. Days later we noticed it still wasn't working right. I called American residental right back. They sent the repair man back and he did a few more repairs. We've had no problems since then. I am very pleased with the whole experience.

2 years ago

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Reply from American Residential Warranty

Hi Marie, Thank you for the kind review. We are pleased to hear that your refrigerator was repaired and that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 29th, 2019

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Milan Wilson Bolingbrook, IL

Service and response has generally good. On one occasion, I was erroneously told that a plumbing problem was not covered. The issue was resolved with an additional phone call. On another occasion, the repairman was much more interested in collecting his $55.00 than in fixing anything. He just looked at the appliance and said that it was to old and that he would not be able to find parts. He never tried to fix it. On still another occasion, the repairman clearly was over extended. He was a no-show for a number of days and was even too busy to call. It took about a week to get him to show-up and additional days for him to replace my toilet. He finally completed the job at a very late time in the day. I had to call him repeatedly to get him to come and do the work. The work was satisfactory in the end.

2 years ago

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Reply from American Residential Warranty

Hi Milan, Thank you for the kind review. We are pleased to hear that your issue was resolved and that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 22nd, 2019

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Adan vallejo Linden, AL

I saw the comercial at Tv. In I don’t believe any marketing on the Tv. So I’m tell my wife about and she told me that is fake comercial, one day I decided to look online So after few questions they call me and I was disbeliever on what the told me, but I buy my insurance (obviously my wife told me I was crazy). We have ours dirt problem with the microwave and when I call everything was fast and the company come to look and told me what happen and they comeback 2 weeks later to fix, my wife was surprised for the service and how fast was now she love it and told me to update the insurance

2 years ago

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Reply from American Residential Warranty

Hi Adan, Thank you for the kind review. We are pleased to hear that your issue was repaired and that you had such a positive experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Mar. 1st, 2019

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A. Pinkney Harvey, LA

I have used American Residential Warranty for nearly 5 years. I have always been very satisfied with the level of service I have received. The service providers have always proven to be knowledgeable and very professional. Each time I call into the service center I have been met with a prompt and courteous representative who listens to my concerns and immediately schedules a repair appointment. I am truly a satisfied customer.

2 years ago

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Reply from American Residential Warranty

Hi A. Pinkney, Thank you for the kind review. We are pleased to hear about the positive experience you had on your recent repair. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Sincerely, American Residential Warranty

Feb. 18th, 2019

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Christopher Atlanta, GA

I've been with them for a while and have made a a few claims over the past few years. It used to be a bit more difficult but I feel they've turned things around quite a bit and are making an effort to put me first, and I just don't get that from the other guys. Any issues I've been having lately are well received by whomever I reach and I feel like I'm talking to someone competent and that's not something you see nowadays. So I'll stick with them assuming they keep up the good work.

2 years ago

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Reply from American Residential Warranty

Hi Christopher, We are happy to hear about your recent experience with ARW. We are always working to make changes that positively impact our customer's experience. We value your feedback and appreciate your business. Please let us know if we can be of assistance in the future. Sincerely, American Residential Warranty

Feb. 4th, 2019

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Alexandria Craig Philadelphia, PA

I waited 1 hour and 20 minutes for someone to finally answer my call and after explaining that my AC, which was serviced a week ago, has now frozen pipes and the service company hadn't received another service request to come back out on a 90-degree day, they put me on hold again to look into it.

3 months ago

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Reply from American Residential Warranty

Hi Ms. Craig, We appreciate you taking the time to send us your feedback. We are disappointed to hear about the long wait times and the way in which your claim has been handled. If possible, please forward an email to [email protected] with your full address, phone number and account number (if known) associated with your ARW account. We will initiate a full investigation into your claim issues. We would like the opportunity to turn your experience around. Sincerely, American Residential Warranty

Jun. 22nd, 2021

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Denise Gaskins-Pena MA

They contracted a plumber to fix my disposal. The contractor informed me there were rocks blocking my disposal from working. He couldn't fix it!! They didn't have any other contractors!! I had to wait a month to get my $55 credited and then American Home Warrenty charged me $10 over my regular monthly payment when they had Covid-19 lower prices, WOW. Customer service does not exist.

5 months ago

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David Leatherman

The Arw staff were accessible. The repaieman was prompt. The problem got fixed in 10 days. It might have been sooner but A/C electronic boards had to be orderedafter o

1 year ago

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Reply from American Residential Warranty

Hello David, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Sep. 22nd, 2020

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Brenda mccool Tahlequah, OK

All I had to dp was call in my claim the appointment was made for repair and there was no confusion,the repair was made in a timely space

1 year ago

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Reply from American Residential Warranty

Hello Brenda, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Aug. 24th, 2020

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Unsatisfied microwave customer.

If I could give a negative I would. I am very upset because I have not had my appliance repaired since May when I called to schedule an appointment. American residential was quick to charge me for the service but yet no one has come and I have not been able to speak to corporate to get my problem addressed because I was not able to reach any supervisor. I highly do not recommend this service. They are not keeping their promise to help repair my damaged item. I will cancel and just take the loss of paying my monthly fee of 65.00 and the 55.00 service charge. As if I can afford this expense.

1 year ago

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Reply from American Residential Warranty

Hello Unsatisfied microwave customer, We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty

Jul. 27th, 2020

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Verified Customer

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Arletha Taylor

Service was swift. I received next day assistance for an electrical outage the required the technician to rewire my home.

1 year ago

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Reply from American Residential Warranty

Hello Arletha, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

May. 19th, 2020

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Crystal Butler Charlotte, NC

I have been a valued customer for over 4 years. It is well worth the small monthly premium in the event I need repairs in my home. My Ice Maker was broken and they were able to sent a services provider within days and is working perfectly.

1 year ago

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Reply from American Residential Warranty

Hello Crystal, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

May. 4th, 2020

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Edgar Lopez Richland, WA

My A.c and heater broke down and a Sunday and i call american residential warranty and they send a professional as soon as the next day and i only paid the $55.00 dollar deductible for a service that easily could cost me more the. $200 im so happy

1 year ago

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Reply from American Residential Warranty

Hello Edgar, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Mar. 10th, 2020

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JUNE CAIN Mt. Dora, FL

Contacting American Residential Warranty was really easy. The rep on the phone was very friendly and made it very easy to place my request. The Tech that came to the house was very friendly and knew is job, he cleaned up the work area when the job was completed, and made sure all was well before he left. I do LOVE good customer service.

1 year ago

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Reply from American Residential Warranty

Hello June, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Feb. 20th, 2020

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cherylkeene Greensboro, NC

My washer was repaired the day after I called for service. The repairman had to go get a part; He did that and came back the same day. Very satisfied with the service from American Residential Warranty. Highly recommend if you need a warranty you can trust.

1 year ago

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Reply from American Residential Warranty

Hello Cheryl, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Jan. 31st, 2020

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Myria Major-Miller Lansing, MI

The Clothes Dryer fixed timely manner. The motor went out the dryer wasn’t drying the clothes. I called AHW and they sent a company repair man out he check out the dryer and discovered that it needed a motor. He has to order the part and once the part come in he would cone back and install. It took at least 7-10 days for the part to come in . I was notified by the company & the repair man came out & installed it. The dryer is up and running like new again . I’m so glad that I called AHW they came out in a timely manner.

1 year ago

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Reply from American Residential Warranty

Hello Myria, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty

Dec. 12th, 2019

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