Name: American Home Shield
Rating: 4.0

check_circle

Verified Customer

star star star star star

Brian P. Willis Matthews, NC

Great options and service A customer service agent on this call was excellent she took time to go through all my options and help me pick out a new stove

2 years ago

Reply from American Home Shield

Brian, thank you for your feedback and letting us know that you had a good experience. We are so happy to hear how helpful the agent was in assisting you with picking out your new stove. We look forward to taking care of your repair needs again.

Jun. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Kyra Eatmon Bowie, MD

They are an amazing company to have when you have a minor issue or even multiple minor issues. But they are not so great to deal with when something covered under your warranty has a major issue, the cost to repair is higher than the cost to purchase it or it needs to be replaced because it cannot be repaired.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Liz Garnica Shreveport, LA

Due to a problem with refunding for services not renderd, accounting has many flaws. Waiting 2 months for refund due me. I pay immediately, and it's not good service to hold money more than 30 days. I would think twice before renewing. Each time I call about the transaction, I get different answers, no consistency.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

R Jacksonville, AL

Takes too long for service. Customer service agents do not speak English well and it’s hard to understand what they are saying.. It takes too many times to get a new item even after the technician states you need to replace an item. I haven’t got any item replaced. I had to purchase them myself.

2 years ago

check_circle

Verified Customer

star star star star star_border

Linda Raleigh, NC

The work we’ve had so far was good, however, I have a problem with paying $100 for every service call. I‘be had other appliance coverage and did not have pay a healthy maintenance fee.

2 years ago

check_circle

Verified Customer

star star star star star

R. Lozano-Plazas Nottingham, MD

Service came right away and while the part i needed was not quickly available the company was able to fix my air conditioning unit within a reasonable timeframe

2 years ago

Reply from American Home Shield

Hi R. Lozano,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Mitchell Douglasville, GA

I called the warranty company to set an appointment for my tub, toilet and sink. I confirmed with the worker that only $100 was due for all three items, tub, toilet and sink. He confirmed that it would only be $100 for those items. On April 27, 2021, I had an appointment with the plumbing company for my tub, toilet and sink. When they arrived and looked at it, he said it would take too much time and he was not sure the warranty company would pay for it. He went to the truck for maybe 5 minutes and came back and said the service was for a leak in the basement. I did not call for a service for a leak in the basement, because I had not seen a leak in the basement. After I did not hear anything for a couple of weeks, I called the warranty company back. I was told that they would have to listen to the recording. I did not have a problem because I knew what I said during the conversation. After a few days, I called back, and was told by a different person that they had not listened to the recording yet. A few days later, someone told me that I would have to pay another $100 and get reimbursed (refused to give in writing). Later, someone said I should not have to pay the $100. On and on – no resolution.

2 years ago

Reply from American Home Shield

Hi Mitchell,
Thank you for bringing your most recent American Home Shield experience to our attention. I would be glad to speak with you to address the plumbing issues that have occurred throughout the home.

Jun. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Lori Washington Chandler, AZ

American home shield has been awesome in every way the only hard part is getting a hold of alive person but that is a very very minor complaint in the big scheme of things their automated system is amazing

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Francisco J Acuna Sugar Land, TX

My refrigerator went out 3 weeks ago, the parts supposedly will arrive on the 20th of June. I have spoke with several people from AHW company to no avail. Everyone that I spoke with said " I will make a report and see that since we can not fix your refrigerator, by default, I will see if we can replace it. I spoke with 3 different people and they all said the same thing. Those people are all a bunch of liars! They never had the intention to help me. I even asked if they could contact me with a supervisor; they all said they couldn't. As of today my refrigerator has not been repaired. I don't know how much longer I have to wait. It is a horrible experience specially since one cannot do anything about it. Very appalling the way they treat there customers!

2 years ago

Reply from American Home Shield

Hi Francisco,
I hate to hear about your American Home Shield experience and the refrigerator repairs that are ongoing. I will be contacting you to discuss the issues that have occurred.

Jun. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

John Flis Durham, NC

I have an exhaust fan making a high screeching sound and someone came through AMS to look at it and AMS said it wasn't broken and would not fix It. B.S. so loud my neighbors even complained and I have to keep it off. not happy !

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Melissa Hanford, CA

I had a warranty on my Carrier A/C unit and so the a/c contractor that was used had to (per AHS) use the warranty to replace that part which cost me $125 freight and $125 warranty processing fee. I pay AHS monthly premiums for a warranty to cover things like this. They would not cover the additional fees- which saved them money to use my warranty that i didn't ask them to use. Doesn't seem right to me.

2 years ago

Reply from American Home Shield

Hi Melissa,
Thank you for bringing the issues with American Home Shield to our attention. I would be glad to speak with you about the AC issues and monthly service fee cost.

Jun. 11th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Mary Ellen Thomas Colleyville, TX

AHS is very difficult to deal with and has many exclusions based on their interpretation of your contract with them. It is also extremely difficult to talk to anyone in a supervisory position should a problem occur. Hold times can be literally hours. The employees are trained to obstruct requests to speak to a supervisor and use tactics like putting you in hold while they "look" for a supervisor and returning after a lengthy wait to say they are not available. This tactic will either be repeated endlessly or they will drop the call.

2 years ago

Reply from American Home Shield

Hi Mary Ellen. Thank you for taking time to let us know about your AHS experience. We are disappointed to hear we have not met your expectations. We would be glad to speak with you to see what we may do to ensure a more positive experience.

Jun. 4th, 2021

check_circle

Verified Customer

star star star star star

Yvonne Wilson Columbus, GA

Prompt service, polite and knowledgeable about job. Informed me about the findings, completed the job at a fast pace, then in layman's terms explained it to me.

2 years ago

Reply from American Home Shield

Hi Yvonne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

check_circle

Verified Customer

star star star star star

Judi Benboe Kennewick, WA

Every time I call, they get on it right away. Usually same day. The businesses that AHS contracts with are very professional and great at their jobs. Love AHS!!!

2 years ago

Reply from American Home Shield

Hi Judi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Ruby Gibbons Canton, OH

I believe AHS outsources their staff. I was speaking to one staff and he said he was in Pakistan! Also AHS does not make their contracted agencies complete the job correctly. I have had difficulty with most of the agencies I worked with. They have also increased my monthly premiums from $67 to $82 per month. If I make a service request in February it should not take until June to complete the job. In 2016

2 years ago

Reply from American Home Shield

Ruby, thank you for taking time to let us know you have not been pleased with your AHS experience. We know that it can also be frustrating when there are increases to your premium payment. We will be happy to speak with you to discuss this matter futher.

Jun. 3rd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Mandy Dixon Crossville, TN

The customer service is horrible. They sent a technician out to install a dishwasher purchased through them, the technician installed it but left saving there's a leak with it so I turned the water off to the kitchen and I'd recommend changing out your water line to a braided one. Without turning the water back on, a leak developed that ruined the hardwood in the kitchen and AHS says they won't cover the modification to the braided line so that the same company can come out and fix the leak they caused in the first place! I wish I could rate AHS and the company at zero stars. Honestly thinking about filing a lawsuit.

2 years ago

Reply from American Home Shield

Mandy, thank you for letting us know about your AHS experience. I'm sure it is very upsetting if there is now a leak after your dishwasher was installed. We would be happy to speak with you further regarding this matter.

Jun. 3rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Debbie Sausville Clifton, VA

my refrigerator is NOT fixed. The technician had to come 3 times. The 3rd time was because he forgot to connect the fan the 2nd time. I lost food in both fridge and freezer. It is making a loud noise that WAS NOT happening before the tech came and replaced the compressor and one other part.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Eddie Huff Weatherford, TX

I was called by a home shield rep whom I could not understand. I even told her I couldn't understand her due to her accent. I wasn't sure I would have repairs made when we hung up. You really need employees who speak English. I hope our conversation was recorded.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Dennis C Alieksaites Greensboro, NC

Had two instances where American Home Shield did not cover the repair cost. Agent referenced clauses in my contract to explain why the repairs were not covered. The clauses referenced did not appear to be applicable to my repair issues.

2 years ago

check_circle

Verified Customer

star star star star star

Bruce Deneweth Surprise, AZ

Great customer service when signing up. Super easy to log a request online. Amazingly quick response times from the companies doing the service call.

2 years ago

Reply from American Home Shield

Hi Bruce,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

check_circle

Verified Customer

star star star star star

Deborah Turner Shawnee, OK

The response I received when I had a claim was very prompt and pleasant. Premiums are reasonable considering how much they cover. Very glad I signed up.

2 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

check_circle

Verified Customer

star star star star star

Cecelia Brown Plant City, FL

I was having a problem with my washer AHS sent out a contractor to service the washer, he couldn't repair it. AHS replaced it with another washer. Problem solved.

2 years ago

Reply from American Home Shield

Hi Cecelia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Emerald Isle, NC

They are double the cost of their competitor, they misrepresented their contract by saying it would never increase. They are slow getting things completed, but their appliance repair guy is fast, knows his job, and the A/C guy is also VERY good! I will call that AC guy again --- does it right. My old AC company gave me a cheap thermostat, but AHS guy gave me a lifetime quarantee thermostat (my lifetime!). Anyway -- I dopped AHS when they jumped their price. I had only made one claim after spending $800 in premiums. Not worth it.

2 years ago

Reply from American Home Shield

Hi,
Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced to have the AC repaired. I would be glad to speak with you and get the issues resolved.

May. 24th, 2021

check_circle

Verified Customer

star star star star star_border

Carlos Kudja Hallandale, FL

Scheduling of repair was done without consulting me for the next day. All electronically by Am Home Shield. Contact info for repair company was wrong. Luckily i was able to make appointment work with my work schedule.

2 years ago

check_circle

Verified Customer

star star star star star

David and Anita Stapleton Kingsport, TN

AHS is very timely in answering my service request and having a technician contacting me. This has not been my experience in the past. They have greatly improved.

2 years ago

Reply from American Home Shield

Hi David & Anita,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Stephen Erickson Columbus, OH

AHS has been responsive to most requests and has saved me money, but they refuse to reimburse me for the replacement of a washer that they could not repair. I am out nearly a thousand dollars because they keep trying to only pay part of the cost even though they gave me a higher figure to use when purchasing a replacement washer. I submitted all the needed documentation and each time I call they say they need to do 'research' and then never send out a check.

2 years ago

Reply from American Home Shield

Hi Stephen,
I would be glad to speak wit you about the washer service claim.

May. 26th, 2021

check_circle

Verified Customer

star star star star star

Shelley Futch Sulphur Springs, TX

I have been very pleased with the timeliness of all service, and with the friendliness and professionalism of all service vendors who have been to my home.

2 years ago

Reply from American Home Shield

Hi Shelley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Duffy Mount Vernon, WA

This rating is based on our last experience with replacing our stove top. Prior to that our experiences have been 4 to 5 stars. We have recommended your service to friends of ours for the last six years with several of them signing up and using American home shield. One of them has already left due to poor service and another one is seriously considering dropping your services. Basically in the process of getting our stove top return all I got from people answering the phone as apologies with no results. In fact of the three calls I made I received a different story every time and finally requesting a supervisor to speak to and was told she would call me back within the hour, which she never did. We know are seriously thinking of going to another insurance like company Again all of these readings are based on my latest experience with replacing my stove top

2 years ago

Reply from American Home Shield

Hi Richard, thank you for bringing to our attention your experience with returning your cooktop. We do hate to hear that we did not meet your expectations. We will be happy to speak with you to resolve this issue.

Jun. 1st, 2021

check_circle

Verified Customer

star star star star star

Yetta Waldorf, MD

AHS for the most part is a company that adheres to its mission. The home owners warranty is a huge benefit and saves thousands of dollars in home repairs.

2 years ago

Reply from American Home Shield

Hi Yetta,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Evans Richmond, VA

Reliable with local repairmen, prompt attention to the reported problem, and usually a quick repair unless parts are unavailable for a while due to the Covid situation.

2 years ago

Reply from American Home Shield

Hi Evans,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

check_circle

Verified Customer

star star star star_border star_border

Iris kramer Beaumont, TX

Because there are some tricks that you don’t do like for example my ceiling fan. No more of the same kind so they replace it with different model and they won’t put it up cause they said motor is the problem but they model is obsolete.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Dr. Christina S Spring Branch, TX

First experience took forever to actually speak with representatives. I then spoke with rep today to renew and change my policy. I was informed that the better policy was only for "new" customers. Wow! That REALLY shows how your company feels about repeat business and customers.

2 years ago

check_circle

Verified Customer

star star star star star

Will Vicksburg, MS

American Home Shield provides fast, convenient, and reliable services for an affordable price. It puts my mind at ease knowing they are there for me when I need them.

2 years ago

Reply from American Home Shield

Hi Will,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Vivian Johnson Atlanta, GA

Because of the service provided and rendered to me as a customer. Politeness, Professional, Honest, Excellent Work Ethics, Customer Friendly, And Most of all Respectful.

2 years ago

Reply from American Home Shield

Hi Vivian,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

check_circle

Verified Customer

star star star star star

Jerry Van Schaick Wilmington, NC

They fulfill their promises completely - no ducking their commitments. I've had three separate issues, and they were all handled professionally and without question.

2 years ago

Reply from American Home Shield

Hi Jerry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

check_circle

Verified Customer

star star star star star

Mary Arredondo Augusta, KS

Super easy to work with. I appreciate that they are replacing our dishwasher that is just as old as our house (35 years old). They’re super easy to work with.

2 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience and the dishwasher repairs. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 31st, 2021

check_circle

Verified Customer

star star star star star

Steven Comstock, Sr. Bakersfield, CA

They respond quickly to requests, and if they have to deny a claim there is an explanation to come with the response. I feel that they are a fair minded company.

2 years ago

Reply from American Home Shield

Hi Steven,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jacob Milligan San Diego, CA

When I tried to actually use my warranty for a covered plumbing issue, American Home shield sent two different incompetent plumbers who couldn’t fix the problem. After that, they said they would give me authorization to hire my own plumber and they would reimburse me. But I was never sent the formal authorization, and the claim representative I had been working with stopped returning my emails and my calls despite multiple follow ups. My claim was eventually marked as completed even though the problem was never fixed and I was never given their authorization to hire my own plumber. Customer service also never got back to me to resolve the issue. It’s pretty hard to come to any conclusion other than this warranty is a scam. I had to just give up and hire my own plumber and pay out of pocket.

3 years ago

Reply from American Home Shield

Hi Jacob,
Thank you for bringing the reimbursement offer to our attention. I would be glad to speak with you to reach a resolution.

May. 13th, 2021

check_circle

Verified Customer

star star star star star

Jennie Fairview, PA

Always responsive and helpful. Have had this company for over 10 years and had to use them for heating, cooling, and appliance repairs. Their subcontractors are great!

3 years ago

Reply from American Home Shield

Hi Jennie,
Thankyou for your feedback and we hope you continue to enjoy!

May. 7th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Rachael Phillips Houston, TX

The last few times we have had to use AHS, we have had issues. Our freezer was supposed to be fixed, but ended up being denied and not one reached out to let us know. We recently had to have our hot water heater fixed and it took 4 times SAP, the company AHS chose to partner with, to get the new hot water heater installed. When I call AHS to get info because SAP was non-responsive no one at AHS seems to know what is going on. I asked for AHS manager to call me and NO ONE ever called.

3 years ago

Reply from American Home Shield

Hi Rachael,
Thank you for bringing the water heater service request to our attention. I would be glad to speak with you to get the issues resolved.

May. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

Ro Chandler, AZ

The coverage is great and so far all the orders we’ve put in were handled in a timely manner by professional people. Unfortunately American Home Shield has a horrible customer service team. I’ve had to call a handful of times and each time have dealt with someone rude/ unprofessional. I dread calling.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

TAB Miami, FL

My most recent monthly payment was increased by $9 and I haven't seen anyone else's payment increased that month. I am a single mother with kids and the decision to have this plan to help me with appliances etc. while I cannot do the job. Over the years my payment went up from $50.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

DeKeila Granville Desoto, TX

After 2 months of trying to get someone to figure our what was causing our ceiling to leak, and us having to pay someone to cut into the ceiling, they quoted us $980 because the toilet was loosen by excessive force even though the plumber they contracted said it was normal wear and tear. After an additional 2 weeks and hours, no exaggeration, on the phone on hold, they said it wasn't covered and we would be held responsible for fixing the toilet and replacing the whole in our ceiling. I was 6 months pregnant and this was at the beginning of the pandemic so saying we were highly upset doesn't fully convey what we felt at the time.

3 years ago

Reply from American Home Shield

Hi DeKeila,
I hate to hear about your most recent AHS experience to have the ceiling leak repaired. I would be glad to speak with you to get the issues resolved.

May. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

Derek Gans Cushing, TX

The service when you need a repair is the best. I give them three stars because when we moved to a new home, my old account was not closed, and when I called to ask them to close it, they did not. They told me that they would call me and did not.

3 years ago

check_circle

Verified Customer

star star star star star_border

John S Cincinnati, OH

My experience has been good. Ever time I call the job gets done and they save me a lot of money. My last issue was my heater went out and fast response--heating and cooling came out the same day--and I was impressed.

3 years ago

check_circle

Verified Customer

star star star star star

Tina Bialek Pittsburgh, PA

Excellent customer service. The customer service representative was patient and helpful and handled my situation with humor and grace. I could not recommend her enough.

3 years ago

Reply from American Home Shield

Hi Tina,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Kathy Taylor Columbus, OH

We have been customers for many years. When we have had to use them they have always been very professional and have taken care of our issues in a very timely manner.

3 years ago

Reply from American Home Shield

Hi Kathy,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Frank Jambrosic Shawnee Mission, KS

Excellent fast service and easy to use. American Home Shield always sends the same company to fix my heating and cooling system. They know the history of my unit.

3 years ago

Reply from American Home Shield

Hi Frank,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Lance Hanover Park, IL

The problem took a few visits to diagnose and repair correctly and AHS stood with us the whole time and made sure the job was done correctly with no extra charge to us.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Alan Larrabee Las Vegas, NV

I believe that it is well worth the money I pay for their services as well as the companies that they use, to date I have not regretted any of my choices.

3 years ago

Reply from American Home Shield

Hi Alan,
We will continue to provide you with great customer service and a piece of mind to your home repairs.

May. 7th, 2021