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American Home Shield

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9.0

Overall Score

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Tim Gavin San Antonio, TX

great service, great reates. They have been terrific!!!

3 years ago

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Reply from American Home Shield

Hi Tim,
Our goal is to provide you with a top tier service experience and we hope you continue to enjoy AHS!

Mar. 4th, 2021

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Nick Carano Youngstown, OH

So far happy with the service, timely response and knowledge techs have shown

3 years ago

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star star star star star

PATRICIA A HANSON Eau Claire, WI

professionalism, service, cost and prompt response

3 years ago

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Reply from American Home Shield

Hi Patricia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2021

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Douglas F. Croswell, MI

They have been prompt with their service

3 years ago

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Reply from American Home Shield

Hi Douglas,
Thank you for your feedback!

Feb. 26th, 2021

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Maira oliva Springfield, VA

Fast quick and efficient! I highly recommend

3 years ago

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Reply from American Home Shield

Hi Maira,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2021

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Terry Thomas North Richland Hills, TX

Very proffesional and knowledgeable n good problem solvers

3 years ago

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Reply from American Home Shield

Hi Terry,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 5th, 2021

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Don Morris Largo, FL

customer service very fast response time

3 years ago

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Reply from American Home Shield

Hi Don,
Your feedback is appreciated and we hope you continue to enjoy!

Mar. 1st, 2021

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star star star star star

Mary Ellen Jordan Greenville, MS

Greatest company I love it Nice people as well

3 years ago

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Reply from American Home Shield

Hi Mary,
We appreciate your feedback!

Feb. 26th, 2021

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Maribel Ashton Cameron, NC

Knowledge, courtesy, respect, and professionalism

3 years ago

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Reply from American Home Shield

Hi Maribel,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 26th, 2021

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Georgia Celina, TX

They were very responsive in a stressful situation

3 years ago

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Reply from American Home Shield

Hi Georgia,
We hope you continue to enjoy!

Feb. 26th, 2021

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Donald Port Saint Lucie, FL

They do a pretty good job. Minus a star for occasional unseen additional costs

3 years ago

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Adib Jarrar Rio Rancho, NM

Very efficient and ready to respond immediately

3 years ago

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Reply from American Home Shield

Hi Adib,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 25th, 2021

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SR Syracuse, NY

They sold us a policy and they do not have contractors in our area. The average hold time for the replacement department has been 3 to 4 hours.

3 years ago

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Reply from American Home Shield

Hi SR,
Thank you for alerting us about your customer service experience. I owuld be glad to speak with you to get the replacement completed.

Feb. 27th, 2021

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Kim Waldorf, MD

I’ve been able to get resolve every time I call.

3 years ago

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Reply from American Home Shield

Hi Kim,
We are glad to hear about the good customer service that we have experienced.

Mar. 5th, 2021

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rebecca foster Montgomery, AL

because they work with you .Give appointment when requested

3 years ago

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Reply from American Home Shield

Hi Rebecca,
We really appreciate you being a customer and making us aware of your service experience!

Mar. 4th, 2021

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Dennis Oceanside, CA

Because I have to pay in advance to the service being completed

3 years ago

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Jacki Pickett Martinsburg, WV

Recent vendor had a recall. Second time it’s happened.

3 years ago

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MMallet Vidor, TX

Easy to schedule for service...communication was great!

3 years ago

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Reply from American Home Shield

Hi MMallet,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 12th, 2021

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Jonathan Jaurigue Alpharetta, GA

Prompt service and personable serviceman

3 years ago

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Reply from American Home Shield

Hi Jonathan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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Alycia Reardan, WA

The service has been great and the website is easy to use.

3 years ago

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Reply from American Home Shield

Hi Alycia,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 12th, 2021

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Crystal Bessemer, AL

Very fast and friendly customer service.

3 years ago

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Reply from American Home Shield

Hi Crystal,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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Elba Toledo Panorama City, CA

Easy to set up an appointment and affordable price

3 years ago

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Reply from American Home Shield

Thank you Elba! We look forward to servicing you again!

Feb. 12th, 2021

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Michelle P New Baltimore, MI

used them twice in over a year, both times they handled it all

3 years ago

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M. Broderick Fort Mill, SC

Dishwasher still broken repairmen said can not be fixed now 3 weeks I've not heard anything from anyone else from HOME SHIELD

3 years ago

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Reply from American Home Shield

M. Broderick,
I hate to hear about the delay to have the dishwasher repaired. I would be glad to speak with you to reach a resolution.

Feb. 10th, 2021

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carol hughes Solon, OH

Fast response to issues and professional people sent out.

3 years ago

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Reply from American Home Shield

Hi Carol,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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Sylvia C Tafolla Houston, TX

Because I got service fast the next day fast.

3 years ago

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Reply from American Home Shield

Hi Sylvia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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Carol Magnolia, TX

Professional and friendly. Gets company out quickly.

3 years ago

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Reply from American Home Shield

HI Carol,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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Crystal Magruder White Plains, MD

I have received 3 service and quick responses from the technicians.

3 years ago

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Lpalm Las Vegas, NV

No problems. Every service calls handled promptly

3 years ago

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Reply from American Home Shield

Hi Lpalm,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 12th, 2021

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Edward Cohen West Palm Beach, FL

Serviceman was okay but didn't clean up as well as we would have liked

3 years ago

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Marilyn Dixon, MO

Quick response to reported issues. 3 customer service.

3 years ago

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Reply from American Home Shield

Hi Marilyn,
It is a pleasure to read your kind words. We hope you continue to enjoy American Home Shield!

Feb. 12th, 2021

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George Klander Princeton, WV

Quick honest service; promises honored. As advertised

3 years ago

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Reply from American Home Shield

Hi George,
We strive to keep our word and ensure you with the proper level of customer service that you deserve.

Feb. 12th, 2021

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Charlene Maule Hebron, IN

Reliable and the customer service is 5.

3 years ago

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Reply from American Home Shield

Hi Charlene,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 12th, 2021

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Lisa Scarboro Romulus, MI

Great service, fast service, reliable service

3 years ago

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Reply from American Home Shield

Hi Lisa,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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Robert Wilkinson Clovis, CA

Fast repair and on time. Friendly and knowledgeable

3 years ago

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Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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star star star star star

Marcus Phillips Castle Rock, CO

Ease of use, quick filing, fast resolution

3 years ago

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Reply from American Home Shield

Hi Marcus,
We hope you continue to enjoy the fast and efficient service we provide!

Feb. 12th, 2021

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Susan Charshaf Modesto, CA

Overall I have been very impressed with the service and companies they sent.

3 years ago

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Nadine Glent Douglasville, GA

Great customer service, Always available. Always send help.

3 years ago

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Reply from American Home Shield

Hi Nadine,
It is a pleasure to read your kind words. We hope you continue to enjoy American Home Shield!

Feb. 12th, 2021

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Evelyn San Antonio, TX

I pay alot monthly to cover many areas, but it seems like when I need a repair, it's not covered.

3 years ago

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Toni D Woodbridge, VA

great customer service and very responsive

3 years ago

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Reply from American Home Shield

Hi Toni,
Thank you for your warm kind words.

Feb. 12th, 2021

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Cheryl Rael Colorado Springs, CO

They only pay for a very minimum amount of work to get done, even if you weren't made whole after a claim.

3 years ago

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Reply from American Home Shield

HI Cheryl,
Thank you for your feedback!

Feb. 10th, 2021

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Evelyn Burks Palm Desert, CA

They have changed their account so you can't talk to a person very easily by telephone

3 years ago

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T Fort Lauderdale, FL

Customer service needs improvement, not prompt, scripted answers when trying to troubleshoot issues

3 years ago

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star star star star star

Trilochan oberoi Folsom, CA

5 customer service, professional touch, and prompt sevice.

3 years ago

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Reply from American Home Shield

Hi Trilochan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Connie Harris Cincinnati, OH

It took awhile to go through the varies processes but was worth it

3 years ago

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mildred wong Aiea, HI

Impressed with speed and efficiency with which my problem was resolved.

3 years ago

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Louis Compagno Visalia, CA

Covers most in house problems. All items in the contract AHS will cover

3 years ago

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star star star star star

Sandra Gray Kaufman, TX

Prompt service, 4 customer service, 5 repair companies

3 years ago

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Reply from American Home Shield

Hi Sandra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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prakash j bhatt Mount Prospect, IL

quick response, they do things right to the satisfaction of all customers.

3 years ago

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Beverly Harris Columbus, GA

Ongoing issue that has not been resolved after several calls to customer service

3 years ago