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American Home Shield

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9.1

Overall Score

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Alycia Reardan, WA

The service has been great and the website is easy to use.

3 years ago

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Reply from American Home Shield

Hi Alycia,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 12th, 2021

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Crystal Bessemer, AL

Very fast and friendly customer service.

3 years ago

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Reply from American Home Shield

Hi Crystal,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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Elba Toledo Panorama City, CA

Easy to set up an appointment and affordable price

3 years ago

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Reply from American Home Shield

Thank you Elba! We look forward to servicing you again!

Feb. 12th, 2021

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Michelle P New Baltimore, MI

used them twice in over a year, both times they handled it all

3 years ago

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M. Broderick Fort Mill, SC

Dishwasher still broken repairmen said can not be fixed now 3 weeks I've not heard anything from anyone else from HOME SHIELD

3 years ago

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Reply from American Home Shield

M. Broderick,
I hate to hear about the delay to have the dishwasher repaired. I would be glad to speak with you to reach a resolution.

Feb. 10th, 2021

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carol hughes Solon, OH

Fast response to issues and professional people sent out.

3 years ago

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Reply from American Home Shield

Hi Carol,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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Sylvia C Tafolla Houston, TX

Because I got service fast the next day fast.

3 years ago

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Reply from American Home Shield

Hi Sylvia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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Carol Magnolia, TX

Professional and friendly. Gets company out quickly.

3 years ago

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Reply from American Home Shield

HI Carol,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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Crystal Magruder White Plains, MD

I have received 3 service and quick responses from the technicians.

3 years ago

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Lpalm Las Vegas, NV

No problems. Every service calls handled promptly

3 years ago

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Reply from American Home Shield

Hi Lpalm,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 12th, 2021

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Edward Cohen West Palm Beach, FL

Serviceman was okay but didn't clean up as well as we would have liked

3 years ago

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Marilyn Dixon, MO

Quick response to reported issues. 3 customer service.

3 years ago

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Reply from American Home Shield

Hi Marilyn,
It is a pleasure to read your kind words. We hope you continue to enjoy American Home Shield!

Feb. 12th, 2021

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George Klander Princeton, WV

Quick honest service; promises honored. As advertised

3 years ago

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Reply from American Home Shield

Hi George,
We strive to keep our word and ensure you with the proper level of customer service that you deserve.

Feb. 12th, 2021

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Charlene Maule Hebron, IN

Reliable and the customer service is 5.

3 years ago

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Reply from American Home Shield

Hi Charlene,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 12th, 2021

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Lisa Scarboro Romulus, MI

Great service, fast service, reliable service

3 years ago

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Reply from American Home Shield

Hi Lisa,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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star star star star star

Robert Wilkinson Clovis, CA

Fast repair and on time. Friendly and knowledgeable

3 years ago

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Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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star star star star star

Marcus Phillips Castle Rock, CO

Ease of use, quick filing, fast resolution

3 years ago

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Reply from American Home Shield

Hi Marcus,
We hope you continue to enjoy the fast and efficient service we provide!

Feb. 12th, 2021

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Susan Charshaf Modesto, CA

Overall I have been very impressed with the service and companies they sent.

3 years ago

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Nadine Glent Douglasville, GA

Great customer service, Always available. Always send help.

3 years ago

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Reply from American Home Shield

Hi Nadine,
It is a pleasure to read your kind words. We hope you continue to enjoy American Home Shield!

Feb. 12th, 2021

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Evelyn San Antonio, TX

I pay alot monthly to cover many areas, but it seems like when I need a repair, it's not covered.

3 years ago

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Toni D Woodbridge, VA

great customer service and very responsive

3 years ago

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Reply from American Home Shield

Hi Toni,
Thank you for your warm kind words.

Feb. 12th, 2021

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Cheryl Rael Colorado Springs, CO

They only pay for a very minimum amount of work to get done, even if you weren't made whole after a claim.

3 years ago

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Reply from American Home Shield

HI Cheryl,
Thank you for your feedback!

Feb. 10th, 2021

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Evelyn Burks Palm Desert, CA

They have changed their account so you can't talk to a person very easily by telephone

3 years ago

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T Fort Lauderdale, FL

Customer service needs improvement, not prompt, scripted answers when trying to troubleshoot issues

3 years ago

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Trilochan oberoi Folsom, CA

5 customer service, professional touch, and prompt sevice.

3 years ago

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Reply from American Home Shield

Hi Trilochan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Connie Harris Cincinnati, OH

It took awhile to go through the varies processes but was worth it

3 years ago

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mildred wong Aiea, HI

Impressed with speed and efficiency with which my problem was resolved.

3 years ago

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Louis Compagno Visalia, CA

Covers most in house problems. All items in the contract AHS will cover

3 years ago

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Sandra Gray Kaufman, TX

Prompt service, 4 customer service, 5 repair companies

3 years ago

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Reply from American Home Shield

Hi Sandra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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prakash j bhatt Mount Prospect, IL

quick response, they do things right to the satisfaction of all customers.

3 years ago

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Beverly Harris Columbus, GA

Ongoing issue that has not been resolved after several calls to customer service

3 years ago

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Tracy Brooks Phoenix, AZ

Fast Problem resolution when you put a work order in

3 years ago

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Reply from American Home Shield

Hi Tracy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Rhonda Sowder Richmond, KY

Great communication and quick service on our issues.

3 years ago

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Reply from American Home Shield

Hi Rhonda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 5th, 2021

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Tom Fort Mill, SC

They are professional and responsive to customer needs

3 years ago

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Reply from American Home Shield

HI Tom,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 5th, 2021

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Mike Fairfield, CA

3 and quick response. Contractor showed up on time.

3 years ago

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Reply from American Home Shield

Hi Mike,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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John Byard Jessieville, AR

Great service. Quick response. Trustworthy contractors.

3 years ago

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Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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FRANK PEREZ Beverly Hills, FL

they are 3 company and takes care of their customers

3 years ago

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Reply from American Home Shield

Hi Frank,
Thank you for your feedback!

Feb. 8th, 2021

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star star star star star

Jennie Portland, OR

Easy to schedule, super quick service, quality service

3 years ago

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Reply from American Home Shield

Hi Jennie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 5th, 2021

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Jose A. Jimenez Tampa, FL

Is the best company and the quality of work is 5

3 years ago

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Reply from American Home Shield

Hi Jose,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2021

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Albert Elias McDonough, GA

Service was 3, timely and repairperson was professional

3 years ago

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Reply from American Home Shield

Hi Albert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Chris Colleyville, TX

Their service people are 3 and are easy to get ahold of.

3 years ago

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Reply from American Home Shield

Hi Chris,
We are pleased to hear about the timely service that you have experienced with American Home Shield.

Feb. 8th, 2021

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Albert Paiva Mililani, HI

Because they fix all the problem I had with 5 work.

3 years ago

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Reply from American Home Shield

Hi Albert,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 8th, 2021

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D. Horsley Douglasville, GA

Customer Service Representatives expedited my service request

3 years ago

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Donna Kent Apollo Beach, FL

Very prompt and well organized in getting me help when needed.

3 years ago

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Edward Gleason Creedmoor, NC

Always get someone there when needed. Contractors are 5.

3 years ago

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Reply from American Home Shield

Hi Edward,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Feb. 8th, 2021

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Allison Kemp Capitol Heights, MD

5 service, speedy response and great problem resolution

3 years ago

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Reply from American Home Shield

Hi Allison,
We hope you continue to enjoy AHS and the speedy customer service we provide!

Feb. 8th, 2021

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Kathleen Trotta Visalia, CA

Always friendly and get my problem fixed quick

3 years ago

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Reply from American Home Shield

Hi Kathleen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2021

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Girgis Roman Ocean City, MD

5 customer service. it worth the money.

3 years ago

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Reply from American Home Shield

Hi Girgris,
We appreciate your feedback and hope you continue to enjoy!

Feb. 8th, 2021

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William Fuller Kerrville, TX

Great service and great protection for my home!!

3 years ago

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Reply from American Home Shield

Hi William,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2021

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WaiChee San Jose, CA

I got my all my appliances fixed with no hassles

3 years ago

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Reply from American Home Shield

Hi WaiChee,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021