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American Home Shield

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8.3

Overall Score

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Steve Simi Valley, CA

They have responded when I requested service timely and effectively

3 years ago

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star star star star star

B Kansas City, MO

They connected me with a repair service quickly.

3 years ago

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Reply from American Home Shield

Hi B,
I am glad to hear about the quick repairs that were completed through AHS.

Mar. 18th, 2021

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Robert Ortega Davison, MI

They have covered everything when claim was made

3 years ago

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Reply from American Home Shield

Hi Robert,
I am pleased to hear about everything that was repaired on the claim.

Mar. 18th, 2021

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star star star star star

Isameldein Ghanim Lilburn, GA

Easy to request service and prompt customer Service

3 years ago

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Reply from American Home Shield

Hi Isameldein,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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star star star star star

Labastida Blanca Houston, TX

I get a fast response and great customer service.

3 years ago

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Reply from American Home Shield

Hi Labastida,
Thank you for your feedback! We appreciate your feedback and hope you continue to enjoy!

Mar. 12th, 2021

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star star star star star

Loren Sedona, AZ

Good customer service resolved several problems

3 years ago

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Reply from American Home Shield

Hi Loren,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 17th, 2021

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Barbara Silva Wahiawa, HI

Good Service usually very prompt when responding to my needs

3 years ago

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star star star star star

S. Bell Southlake, TX

Professional and made the repair in a timely manner

3 years ago

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Reply from American Home Shield

Hi S. Bell,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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star star star star star

Demond R Raleigh, NC

Awesome prompt customer service! Great value.

3 years ago

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Reply from American Home Shield

Hi Desmond,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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star star star star star

Myesha Galvin Aurora, IL

Someone got out to our home pretty fast.

3 years ago

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Reply from American Home Shield

Hi Myesha,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Diane Wagoner Chicago, IL

Accessible...prompt..knowledgeable...great customer service experience

3 years ago

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star star star star star

Michelle Linner Portsmouth, VA

They are quick to respond and get the job done

3 years ago

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Reply from American Home Shield

Hi Michelle,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 17th, 2021

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Linda Duncan Colorado Springs, CO

Excellent customer service and coverage.

3 years ago

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Reply from American Home Shield

Hi Linda,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 15th, 2021

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Sarah Berwyn, IL

Fast response time, professional, helpful

3 years ago

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Reply from American Home Shield

Hi Sarah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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star star star star star

Scott Carneal Sparland, IL

Prompt service. Professional and quality installation

3 years ago

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Reply from American Home Shield

Hi Scott,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Joseph Wager Palm Desert, CA

Response time great. Obtaining a vendor is nit always that goo

3 years ago

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star star star star star

Dick Knight Albany, OR

Easy contact and good communication. Helpful agents

3 years ago

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Reply from American Home Shield

Hi Dick,
We hope you continue to enjoy AHS and the communication that we provide.

Mar. 22nd, 2021

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star star star star star

Jose Arias Coalinga, CA

Quick response, very helpful, and very professional

3 years ago

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Reply from American Home Shield

Hi Jose,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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Stephen Arch Coraopolis, PA

Excellent, fast, reliable service. Attention to detail.

3 years ago

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Reply from American Home Shield

Hi Stephen,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 15th, 2021

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Tina Weaver College Station, TX

Great technicians and professionals are sent out.

3 years ago

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Reply from American Home Shield

Hi Tina,
We are pleased to hear about your overall experience and the contractors that have serviced you.

Mar. 17th, 2021

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Melissa Catonsville, MD

AHS makes it easy to request service online

3 years ago

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Reply from American Home Shield

Hi Melissa,
I am pleased to hear that you have enjoyed the ease of use the online portal provides.

Mar. 18th, 2021

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Jane Fink Santa Clara, UT

Poor customer service as pertains to purchasing department and trying to contact for an update, I was on hold for over two hours.

3 years ago

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Reply from American Home Shield

Hi Jane,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to get the issues resolved.

Mar. 24th, 2021

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Customer Fair Oaks, CA

They do not honor their contracts. They do not accurately transcribe their contractor reports allowing them to repeatedly deny claims.

3 years ago

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Reply from American Home Shield

Hi,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to get the issues resolved.

Mar. 15th, 2021

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Luis Riverview, FL

Good Service. Technician was friendly and professional.

3 years ago

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Reply from American Home Shield

Hi Luis,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 11th, 2021

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John Clarke Eustis, FL

Prompt attention to water leak problem under kitchen floor

3 years ago

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Reply from American Home Shield

Hi John,
We appreciate your feedback about the water leak repairs that were completed in a timely manner.

Mar. 16th, 2021

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Jaime Vásquez The Colony, TX

They never follow up with vendors to confirm repair work or call me back as promised. Every repair has taken months as opposed to a few days.

3 years ago

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Reply from American Home Shield

Hi Jaime,
l hate to hear about your most recent experience to have the issues repaired. I would be glad to speak with you and get the issues resolved!

Mar. 15th, 2021

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star star star star star

Alfred Dechiaro Warminster, PA

Always provides service in a timely manor

3 years ago

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Reply from American Home Shield

Hi Alfred,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Pete Bakersfield, CA

Always come to the rescue! Very prompt.

3 years ago

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Reply from American Home Shield

Hi Pete,
We hope you continue to enjoy prompt service from AHS!

Mar. 16th, 2021

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Rus Dikhtyar Merrick, NY

Always helpful in resolving my appliance issues.

3 years ago

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Reply from American Home Shield

Hi Rus,
We appreciate your feedback and hope you continue to enjoy the repairs we provide!

Mar. 16th, 2021

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star star star star star

Nicole Spokane, WA

Reasonable price. Great service. Fast repairs.

3 years ago

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Reply from American Home Shield

Hi Nicole,
We appreciate your feedback and hope you continue to enjoy!

Mar. 16th, 2021

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star star star star star

Nicole Murrell Dallas, TX

Great customer service and low deductible

3 years ago

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Reply from American Home Shield

Hi Nicole,
We are pleased to hear about the great rates and and even better customer service experience.

Mar. 4th, 2021

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star star star star star

Joycet Johnson Alexandria, LA

fast service, good people what all do they cover

3 years ago

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Reply from American Home Shield

Hi Joycet,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2021

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Luz Martinez Orlando, FL

Reliable and prompt. They take time to reach over the phone.

3 years ago

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star star star star star

Paula Gehres Sacramento, CA

professional, on time, and very pleasant to deal with.

3 years ago

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Reply from American Home Shield

Hi Paula,
We love to hear when we have provided pleasant and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 4th, 2021

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Rose Rochester, NY

The job was done quickly and professionally.

3 years ago

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Reply from American Home Shield

Hi Rose,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2021

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star star star star star

Craig B Bergman Tucson, AZ

Always accessible, easy, multiple methods of contact

3 years ago

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Reply from American Home Shield

Hi Craig,
Thank you for your feedback! We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2021

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star star star star star

C. Brown Fort Worth, TX

They offer a set fee for a professional to work on my home.

3 years ago

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Reply from American Home Shield

Hi C. Brown,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 4th, 2021

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Robert Herd Virginia Beach, VA

Great service, BUT initial call goes to foriegn persons--CANNOT UNDERSTAND!!!

3 years ago

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star star star star star

Sue Queen Creek, AZ

Great job, timely, professnal, tidy, clean, knowledgeable

3 years ago

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Reply from American Home Shield

Hi Sue,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 5th, 2021

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star star star star star

Norma Stephens Tucson, AZ

Responsive, reliable, courteous available 24/7

3 years ago

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Reply from American Home Shield

Hi Norma,
Thank you for your feedback!

Mar. 5th, 2021

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Harley Long Beach, CA

Lack of communication and efficiency. Customer service reps struggle with reading notes and following up

3 years ago

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Reply from American Home Shield

Hi Harley,
I hate to hear about the lack of communication that you have experienced with American Home Shield. I would be glad to speak with you to get the issues resolved.

Mar. 8th, 2021

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Mohamed Boukhriss Leesburg, VA

Work was done in expedited manner and in a professional way

3 years ago

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Reply from American Home Shield

Hi Mohamed,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 4th, 2021

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star star star star star

Steve Norristown, PA

Professionalism, courteous, great customer service.

3 years ago

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Reply from American Home Shield

Hi Steve,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with courteous and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 5th, 2021

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star star star star star

Susie Martin Grover Beach, CA

I have used them many times. Good value and service

3 years ago

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Reply from American Home Shield

Hi Susie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 8th, 2021

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star star star star star

Jan Chapman Lubbock, TX

Easy to use, takes care of my needs quickly

3 years ago

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Reply from American Home Shield

Hi Jan,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

Mar. 3rd, 2021

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star star star star star

Janet Darnell Branson, MO

Have always resolved problems . Do so in timely fashion.

3 years ago

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Reply from American Home Shield

Hi Janet,
Thank you for the 5-stars! Hope to service you again soon!

Mar. 3rd, 2021

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star star star star star

Richard Doren Acworth, GA

Professional and fast getting me service when i need

3 years ago

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Reply from American Home Shield

Hi Richard,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 26th, 2021

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Bill Axtell Riverbank, CA

Great and fast service price is very reasonable

3 years ago

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Reply from American Home Shield

Hi Bill,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2021

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Ms. Holley Baltimore, MD

Very efficient and professional. Friendly and timely

3 years ago

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Reply from American Home Shield

Hi Ms. Holley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 25th, 2021

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star star star star star

William Mc Lean, VA

Fair and honest, easy to work with and quick to help

3 years ago

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Reply from American Home Shield

Hi William,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 3rd, 2021