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American Home Shield

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8.3

Overall Score

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Frank Melton San Antonio, TX

Trustworthy, timely, and did good work.

3 years ago

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Reply from American Home Shield

Hi Frank,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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star star star star star

LINDA K. JOHNSON Pahrump, NV

EXCELLENT CUSTOMER SERVICE I SENT FEEDBACK LAST WEEK

3 years ago

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Reply from American Home Shield

Hi Linda,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 15th, 2021

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Paul Tarzana, CA

Prompt response competent service persons

3 years ago

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Reply from American Home Shield

Hi Paul,
We appreciate your feedback and hope you continue to enjoy the prompt service we provide!

Mar. 16th, 2021

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Maria G Quintanilla Los Fresnos, TX

Always fast service and great customer service...

3 years ago

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Reply from American Home Shield

Hi Maria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Linda Milton Muskogee, OK

They’re polite contractors on time good work

3 years ago

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Reply from American Home Shield

Hi Linda,
Thank you for sharing your most recent experience with us. We hope you continue to enjoy American Home Shield and the contractors we provide to service your home repair needs!

Mar. 16th, 2021

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Anonymous Hampton, VA

Additional services should be offered or at least suggested vendors

3 years ago

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Reply from American Home Shield

Thanks for your feedback. We will take this into consideration.

Apr. 16th, 2021

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Mikey Denver, CO

Responsive and the coverage and price are outstanding!

3 years ago

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Reply from American Home Shield

Hi Mikey,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 24th, 2021

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Kara burke Virginia Beach, VA

They were very prompt about getting a contractor assigned

3 years ago

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Reply from American Home Shield

Hi Kara,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Lance Murray Mansfield, TX

Reasonable price, pretty good coverage, ok response times.

3 years ago

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Reply from American Home Shield

Hi Lance,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 24th, 2021

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Shannon Willhaus Ava, MO

Professional,courteous, and always ready to help.

3 years ago

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Reply from American Home Shield

Hi Shannon,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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Charles Baker, LA

When I requested service I was well taken care of.

3 years ago

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Reply from American Home Shield

Hi Charles,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 24th, 2021

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Sally Lee Tallahassee, FL

Great Customer Service, Punctual and great technicians

3 years ago

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Reply from American Home Shield

Hi Sally,
We are pleased to hear about your overall experience and the technicians that have serviced your home.

Mar. 17th, 2021

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Bill Lawton, OK

They simplify life. One call and the problem is fixed.

3 years ago

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Reply from American Home Shield

Hi Bill,
We strive to make life simple and repair your home needs in a timely manner.

Mar. 16th, 2021

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Jennifer Fort Mill, SC

The online claim process is simple and effective.

3 years ago

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Reply from American Home Shield

Hi Jennifer,
We appreciate your feedback and hope you continue to enjoy!

Mar. 16th, 2021

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ANNA ESTRADA San Diego, CA

They were able to provide service and good amount of time.

3 years ago

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Reply from American Home Shield

Hi Anna,
We appreciate your feedback and hope you continue to enjoy!

Mar. 16th, 2021

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Aaron Williams Arlington, TX

I Always receive excellent customer service

3 years ago

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Reply from American Home Shield

Hi Aaron,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 16th, 2021

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Eric Dallas, TX

They took care of my problem,relieving me of my problem.

3 years ago

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Reply from American Home Shield

Hi Ric,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 24th, 2021

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Frank Frazzitta McKinney, TX

Always there when i need them, fast professional service

3 years ago

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Reply from American Home Shield

Hi Frank,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Ed Sears Morganton, NC

Prompt, courteous, excellent response and service

3 years ago

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Reply from American Home Shield

Hi Ed,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 16th, 2021

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ERIC TURNER Kalispell, MT

THEY TOOK THERE SWEET TIME GETING THE OK TO FIX OUR HEATER IN MONTANA IN THE MIDDLE OF WINTER 24BELOW AT NIGHT PIPES IN HOUSE FREEZING UP .

3 years ago

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Reply from American Home Shield

Hi Eric,
I hate to hear about the delay in service that you experienced. I owuld be glad to speak with you about the service.

Mar. 24th, 2021

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Michael Arden, NC

Works as expected! I recommend to anyone!

3 years ago

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Reply from American Home Shield

Hi Michael,
Thank you for your feedback! We appreciate your feedback and hope you continue to enjoy!

Mar. 12th, 2021

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JERRY SAUNDERS Orlando, FL

They will fix your appliances, but sometimes it takes too long

3 years ago

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Sheila scolnick Chagrin Falls, OH

Took too long to take care of problem. Difficulty in understanding people who too calls

3 years ago

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Gary Pitts Foley, AL

Honest & fair with repairs & replacements

3 years ago

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Reply from American Home Shield

Hi Gary,
Thank you for your feedback! We appreciate your feedback and hope you continue to enjoy!

Mar. 12th, 2021

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Abigail Dodd Greenville, SC

Great service Put the app the same for great work

3 years ago

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Reply from American Home Shield

Hi Abigail,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 17th, 2021

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Lester Woodland Hills, CA

AHS has always provided prompt and reliable service.

3 years ago

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Reply from American Home Shield

Hi Lester,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Leticia Sandoval San Jacinto, CA

Fixed my water heater for a little bit of money

3 years ago

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Reply from American Home Shield

Hi Leticia,
We are glad to hear about the water heater repairs that were completed at a reasonable cost.

Mar. 17th, 2021

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Bill M Arlington, VA

Timely action, very courteous and professional staff

3 years ago

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Reply from American Home Shield

Hi Bill,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 17th, 2021

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John Yoeckel Santa Fe, NM

AHS has provided me with good service on two homes.

3 years ago

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Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 17th, 2021

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Mike McAndrew Dacula, GA

They address and fix my problem quickly

3 years ago

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Reply from American Home Shield

Hi Mike,
It is always a pleasure to hear about the excellent service that our customers receive.

Mar. 18th, 2021

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Frank Alexandria, VA

usually very responsive but not always the best contractor for the job

3 years ago

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John Gatz Irving, TX

Quick response and quality professional service.

3 years ago

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Reply from American Home Shield

Hi John,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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Linda Cedar Park, TX

Dependable company. Takes good care of customers.

3 years ago

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Reply from American Home Shield

Hi Linda,
I am pleased to hear that American Home Shield has provided you with dependable service.

Mar. 16th, 2021

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Jose Meza Frisco, TX

excellent service the one time I needed to call.

3 years ago

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Reply from American Home Shield

Hi Jose,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 15th, 2021

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Karen O'fallon, MO

Easy to use. Covers a lot of items. Love the app

3 years ago

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Reply from American Home Shield

Hi Karen,
We appreciate your feedback and hope you continue to enjoy!

Mar. 17th, 2021

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Karen Hutchens Oceanside, CA

Customer service was not helpful. Needed emergency plumbing repair and nothing available on the weekend.

3 years ago

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Reply from American Home Shield

Hi Karen,
l hate to hear about your most recent experience to have the issues repaired. I would be glad to speak with you and get the issues resolved!

Mar. 15th, 2021

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J Redding, CA

They take care of requested service immediately.

3 years ago

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Reply from American Home Shield

Hi J,
Thank you for your feedback!

Mar. 17th, 2021

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Vera Berrill Plano, TX

Have always found AHS to be dependable and professional.

3 years ago

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Reply from American Home Shield

Hi Vera,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 17th, 2021

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Lisa vatakis Orange, CA

Worst service I’ve ever gotten over five phone calls and they still didn’t fix the problem unbelievable customer service terrible

3 years ago

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Reply from American Home Shield

Hi Lisa,
I would be glad to speak with you about the microwave and get the issues repaired.

Mar. 15th, 2021

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Charles Haywood Dallas, TX

Reliability and thorough and complete work.

3 years ago

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Reply from American Home Shield

Hi Charles,
Thank you for your feedback!

Mar. 22nd, 2021

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Gail Burris Georgetown, TX

Always professional, timely and courteous.

3 years ago

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Reply from American Home Shield

Hi Gail,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Angela Ruddick Aurora, CO

Professional, reliable, punctual, and solved my issue.

3 years ago

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Reply from American Home Shield

Hi Angela,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 17th, 2021

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Wendy Wacker Livingston, TX

Professional. Did a great job. Showed up quickly.

3 years ago

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Reply from American Home Shield

Hi Wendy,
I am pleased to hear that American Home Shield has provided you with quick and professional.

Mar. 16th, 2021

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tina Taylor, MI

good service, prompt, professional, and overall good work

3 years ago

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Reply from American Home Shield

Hi Tina,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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Steve Perry Hall, MD

Fantastic value. Well worth the monthly investment.

3 years ago

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Reply from American Home Shield

Hi Steve,
Thank you for providing us with feedback about your AHS experience. We hope you continue to enjoy the cost effective warranty and the service we provide!

Mar. 22nd, 2021

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Dee Turner / John Turner North Port, FL

They get the problem fixed. Always on time with professional help.

3 years ago

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Eddie Caldwell Haskell, OK

They have taken care of everything we have called on

3 years ago

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Reply from American Home Shield

Hi Eddie,
We hope you continue to enjoy AHS and the service we provide!

Mar. 18th, 2021

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dave Waterford, WI

easy to work with, completed request in timely manner

3 years ago

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Reply from American Home Shield

Hi Dave,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 11th, 2021

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Joseph Raleigh, NC

Awesome timely service and very professional

3 years ago

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Reply from American Home Shield

Hi Joseph,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 11th, 2021

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Mary Ann Waterman Millbrae, CA

Always courteous and responsive to requests.

3 years ago

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Reply from American Home Shield

Hi Mary Ann,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 17th, 2021