Name: American Home Shield
Rating: 4.0

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Monika Bilby Fairfax, VA

We have used American Home Shield for a number of years, and overall I would rate their customer service representatives as well trained, responsive and good. But the vendors AHS uses seem to be second-rate leaning to their-rate.

2 years ago

Reply from American Home Shield

Hi Monika,
Thank you for sharing your most recent AHS experience with us. I would be glad to speak with you to discuss the issues that occurred to have the issues repaired.

Feb. 23rd, 2022

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James Smith Flower Mound, TX

AHS Marco (S) and Alex arrived at 10:15ish and by 13:45 we had heat upstairs again!! NEW Furnace (w/blower & motor) ALL ducted up!

2 years ago

Reply from American Home Shield

Hi James. This is so wonderful to hear. We are really glad to know that your heat is working and that the issue was resolved to your satisfaction. Thank you for being a valued member of American Home Shield.

Feb. 23rd, 2022

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Richard Scott Star, ID

You a have very efficient system getting a qualified technician identified and to me very quickly. Pleasure doing business with you!

2 years ago

Reply from American Home Shield

Hi Richard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2022

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Dale Knapp Melbourne, FL

Plumbing company sent by AHS said there were several hundred dollars for repairs not covered by AHS warranty. The issue was a simple drain clean performed by another company. AHS would not reimburse me for the drain clean yet their plumbing company tried to rip me off. Beware..

2 years ago

Reply from American Home Shield

Hi Dale. Thank you for taking time to write a review. I am very sorry to hear you feel the vendor tried to rip you off. I would be happy to speak with you about this issue further.

Feb. 19th, 2022

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Diane Szabo Washoe Valley, NV

Fast response and excellent service. They sent out a technician right away and it was resolved very quickly and smoothly. Hi

2 years ago

Reply from American Home Shield

Hi Diane. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair need as well.

Feb. 16th, 2022

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Inge Koran Littleton, CO

4 TECHNICIANS and my furnace is still not working--they all said it was fixed-I watched them do nothing. I will not deal with the incompetent service people as I called the company I have dealt with for years to get their opinion. I would appreciate a refund of the 100 dollars I spend and the same for my daughter in law who bought the plan as a Christmas gift to me.

2 years ago

Reply from American Home Shield

Hi Inge. Thank you for your feedback regarding your service experience. I am sorry to hear the problem still has not been resolved. I would be happy to speak with you to discuss your concerns further.

Feb. 19th, 2022

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nancy sonne Tucson, AZ

I have been without an oven for over two months. A couple of weeks ago I was told it was un-repairable and that they would be replacing it. I was supposed to get an email with details. I still have not heard anything.

2 years ago

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Ann mullen Safford, AZ

Terrible not able to get issue resolved after calling for weeks. They do not provide service after being a paid customer for several years. Their call service is outsourced to another country. Call reps. Do not know what is going on I get the same story over and over. They state the will expedite service and they never get back to me. Waste of money.

2 years ago

Reply from American Home Shield

Hello Ann. Thank your taking time to bring this issue to our attention. I am sorry to hear that no one has followed up with you regarding your concerns. I would be happy to speak with you to address this matter further.

Feb. 17th, 2022

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John Buky Lincolnwood, IL

With American Home Shield I have peace of mind! No more need to review endless contractors. A simple click does it! Highly recommend!

2 years ago

Reply from American Home Shield

Hi John,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the ease of coverage we provide!

Feb. 17th, 2022

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Li Dobbs Ferry, NY

I filed a claim in January. It was processed right away and the contractor came within an hour and fixed the issue. We are very satisfied!

2 years ago

Reply from American Home Shield

Hi Li,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Clay dwayne beasley Atoka, OK

Very helpful it took a couple of weeks to get a check out to my house to fix my heater but they were very nice very helpful very respectful

2 years ago

Reply from American Home Shield

Hi Clay. Thank you for taking time to let us know about your experience. We are so glad to know you were pleased with the service provided to replace your water heater. We can't wait to take care of your next repair need as well.

Feb. 18th, 2022

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Shakela Dawson Chicago, IL

Professional attitudes and quick responses were appreciated. Also problem solving when I was not happy with assigned tech

2 years ago

Reply from American Home Shield

Hi Shakela,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Charles Swartz Phoenix, AZ

I have been trying to get my garage door opener fixed since 12/21/2021. Cactus overhead door company came out, inspected and said the opener needs to be replaced. That is the last I saw of them. I have made five phone calls to AHS trying to get my opener replaced and everytime I am told someone from the contractor relations department will call me but they never do. I'm sick of this run around and will never recommend AHS to anyone.

2 years ago

Reply from American Home Shield

Hi Charles. Thank you for bringing this to our attention. I am sorry to hear the issue with the garage door opener was not resolved. I would be happy to follow up with you and assist with the matter further.

Feb. 19th, 2022

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Hans Cibolo, TX

The vendors sent by AHS have all been professional and knowledgeable in there particular specialty and completed there jobs timely

2 years ago

Reply from American Home Shield

Hi Hans. It is so wonderful to read about your service experience. We can't wait to provide you with excellent service for your next repair as well.

Feb. 10th, 2022

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Susie Ericson Acworth, GA

I've been with them for several years. Every time they've come out, the problem has been fixed. If need be, a new part put in.

2 years ago

Reply from American Home Shield

Hi Susie. We are so excited to read you review. We understand how important it is to provide you with service you know you can rely on. Thank you so much for choosing AHS as your home warranty company.

Feb. 1st, 2022

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Stacey Boerner Bakersfield, CA

We have had both positive & negative experiences. We went without a refrigerator for many months, I think it was over 7 months. We had to threaten to speak to management before action was taken.

2 years ago

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Arthur Dale Ausburn Rogers, AR

Quick to respond. Friendly and professional service technician that came to take care of my problem. Worked with my schedule

2 years ago

Reply from American Home Shield

Hi Arthur. Thank you so much for taking time to let us know about your experience. It is so great to know that the vendor worked with your schedule and resolved the issue to your satisfaction. We look forward to working with you again and providing great service.

Feb. 1st, 2022

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DIANNA MARIE COCHRAN Hopewell, VA

Customer service prompt and helpful. I was able to get my issue resolved quickly and the electric company recommended was great too

2 years ago

Reply from American Home Shield

Hi Dianna,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 2nd, 2022

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Deborah Packard Fort Myers, FL

It took 6 weeks to get a replacement microwave. This was through the christmas holiday season with extra family members staying and friends visiting. Would we have to wait this long if we have A/C issues in the heat of the summer?!

2 years ago

Reply from American Home Shield

Hi Deborah,
I hate to hear about the ongoing delay that was experienced to have the appliances repaired. I would be glad to speak with you to assist with a possible resolution.

Feb. 4th, 2022

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Eric Pierce Santa Rosa, CA

We had a relatively minor problem with our heater condensate line. American Home Shield had someone out to fix it promptly.

2 years ago

Reply from American Home Shield

Hi Eric. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Feb. 2nd, 2022

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Hai Nguyen San Ramon, CA

Prompt. Resolves issue. If unable to find replacements part, will replace the product as per contract. Minimum hassle.

2 years ago

Reply from American Home Shield

Hi Hai,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 2nd, 2022

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JW Houston, TX

The AI call center is not intuitive The customer service center needs to do more than read from a script . The actual contractors have been outstanding and very professional..

2 years ago

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Rohini Gupta Atlanta, GA

Not very good. I requested service in November. The person never showed up. You guys charged me $100. I have called 3 times and yet I have not been refunded. You have charged me $100 for the request to fix those exact same issue again but you won't refund me for the charge where the person never showed up. Very frustrating

2 years ago

Reply from American Home Shield

Hi Rohini. Thank you for letting us know you have not been refunded for there service if no showed up. I would be happy to look into this matter further and follow up with you.

Feb. 7th, 2022

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Jessica Treanor Gold Canyon, AZ

Their site is well designed and user friendly. The coverage is excellent and the vendors they work with have been top notch!

2 years ago

Reply from American Home Shield

Hi Jessica,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 25th, 2022

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Catrice Walker Westwego, LA

They are reputable, knowledgeable about the services they provide. They help you navigate the claim process and the value is pretty good.

2 years ago

Reply from American Home Shield

Hi Catrice. We really appreciate your feedback. We are so happy to know you are finding the value in being and AHS member. We love taking the hassle and worry out of unexpected repairs for our homeowners. Thank you for trusting AHS.

Jan. 25th, 2022

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Steven Eaton Spring, TX

So far all the issues we have had have been repaired in a timely fashion with no issues about getting the repairs covered.

2 years ago

Reply from American Home Shield

Hi Steven,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 18th, 2022

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Cheryl Hollingsworth Gainesville, FL

I have called American Home Shield twice since becoming a customer. Both times my issue was resolved timely and satisfactorily.

2 years ago

Reply from American Home Shield

Hi Cheryl,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 18th, 2022

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Rocky Racanelli Glendale, AZ

AHS is fast to send out work order request to the repairmen, they help with any issue we may have and we would refer AHS to others

2 years ago

Reply from American Home Shield

Hi Rocky,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2022

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Jenee Coxon-Jackson Hampton, VA

The people answering the phones are knowledgable and friendly. I like being able to take pictures of the problem and upload it. The technicians are professional.

2 years ago

Reply from American Home Shield

Hi Jenee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2022

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Urie Properties, Inc Laguna Beach, CA

This morning: 50 minutes waiting to let service know the electrian they assigned AND CHARGED ME FOR ALTHOUGH THE APPT WAS NOT UNTIL TOMORROW, could not do the job. My phone died before I was ever connected.

2 years ago

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Kevin Carlson Evanston, IL

We had a problem with our oven holding a consistent level of heat and the serviceman that came out had the problem answered in about 15 minutes.

2 years ago

Reply from American Home Shield

Hi Kevin. We are so excited to read about your experience. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you with your oven.

Jan. 12th, 2022

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Sharon Petrick Rock Island, IL

I have had only 1 situation where the first contractor did not fix my problem and AHS sent another and they figured out the problem.

2 years ago

Reply from American Home Shield

Hi Sharon,
We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jan. 13th, 2022

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Melanie Flores Corpus Christi, TX

I'm a first time home buyer that had a heating issue right when I moved in. I called AHS and they made everything super easy to get serviced.

2 years ago

Reply from American Home Shield

Hi Melanie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 13th, 2022

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Janine Marie Gazley Howell, MI

My hot water tank broke. We made a temp fix but based on the age and condition we are replacing with a like unit. This is great

2 years ago

Reply from American Home Shield

Hi Janine,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 13th, 2022

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William N Carpenter Colorado Springs, CO

I have had mostly good experiences with american home shield on their web site and with the employees of companies that have been sent out.

2 years ago

Reply from American Home Shield

Hi William,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 13th, 2022

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Wynetta E Robinson Jacksonville, FL

I have been with this company for over fie years and I have used them at least three times. They do not have the best companies that they provide for service and you always have to request a different provider because the providers that they provide most of the time other customers have had issues with the provider.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Wynetta, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Anita Lancaster, CA

I have had 3 claims in 6 months and they have addressed each claim in a timely manner and the service has been great from each contractor

2 years ago

Reply from American Home Shield

Hi Anita,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 12th, 2022

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Becky Steele Greer, SC

The wait time fixing HVAC is crazy. Especially during the heat of the summer. Also paid a fee to have someone come out to do a check up on heating but never came out. It's been over 2 months ago.

2 years ago

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Ramesh B NAIK Rancho Santa Margarita, CA

i got the service we expected when we signed up for the home shield warranty. We got rupdates as the process of repairing the water heater progressed

2 years ago

Reply from American Home Shield

Hi Ramesh. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Jan. 12th, 2022

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Candace Alford Louisville, KY

Convenient, reasonably priced. They set appointments with the Company's you need service with. Always,dependable,courteous technicians. Satisfied customer!!!

2 years ago

Reply from American Home Shield

Hi Candace,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2022

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Lawrence Collins Madison, WI

Because of their terrible accounting practices. I called to cancel a job request, and there rep assured me that I would have my $100.00 deductible retured to me in 7 to ten business days. Well That didn't happen!!! So the next rep I spoke to reassured me in the sane manor, and again, I haven't received the deductible, as of this writing !!!!!

2 years ago

Reply from American Home Shield

Hi Lawrence. Thank you for bringing your concerns to our attention. I am sorry to hear that you have not received your refund. I would be happy to look into this issue further and follow up with you.

Jan. 12th, 2022

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Debra Freelon Duluth, GA

AHS has been great! Filing a claim is very easy and you get immediate notice of who your service request has been assigned to.

2 years ago

Reply from American Home Shield

Hi Debrah. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Jan. 5th, 2022

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Debbie Winter Cumming, GA

Courteous and fast response. I inquired on auto pay and found it was a system glitch that prevented it this month. Auto pay was restored.

2 years ago

Reply from American Home Shield

Hi Debbie. Thank you for letting us know about your experience and that the issue was resolved to your satisfaction. Thank you for choosing AHS and we look forward to working with you again.

Jan. 5th, 2022

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Jose Nunez Mc Kinney, TX

This year I've had my refrigerator replaced and my washing machine worked on. The service was awesome and I am really enjoying the new refrigerator.

2 years ago

Reply from American Home Shield

Hi Jose. Thank you for letting us know about your positive experiences. We are so delighted to hear that you have been pleased with the service we offer. We look forward to being your warranty company for many years to come.

Jan. 5th, 2022

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Edwin K DeBeck Albany, OR

My furnace was malfunctioning. A contractor was quickly assigned. They diagnosed the problem, ordered the part, and made the repair. No hassles.

2 years ago

Reply from American Home Shield

Hi Edwin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2022

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Michael LaGoe Greencastle, PA

The service company called within 1 hour of opening a claim. So fast. Amazing service by you and the service company you sent out. Thank you!

2 years ago

Reply from American Home Shield

Hi Michael,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 6th, 2022

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Tara Houston, TX

They charged me for a recalling of my fridge when I called day 30 had I talk to several people to get it straight. Need to check to she if it was taken off my account 30 after

2 years ago

Reply from American Home Shield

Hi Tara. Thank you for bringing this issue to our attention. I am sorry to hear if you were charged when you were still within your recall period. I would be happy to speak with you to address this issue further.

Jan. 11th, 2022

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Verenda Johnson Louisville, KY

When I call everyone us very polite and very concerns about what I need done and they make sure that's all so I won't be charge twice

2 years ago

Reply from American Home Shield

Hi Verenda. Thank you for your feedback. We are very happy to hear that you have been happy with the service we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Jan. 5th, 2022

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edward brufke

Have not had a claim, the furnace tune up was kind of a joke the guy was here all of 5 minutes and changed the filter that he left for me to clean up. Rip off.

2 years ago

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Glenda Elliott Denver, CO

When your email says sign up for a free furnace inspection, then you charge me $100 that is not free. However, you representative was able to get that reversed so that is why you got a 3 instead of a 1

2 years ago