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American Home Shield

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9.2

Overall Score

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Kathleen Vallejo, CA

We'll I can't even change the review scores, witch is so strange, they hire companies that find fault in things, like my garage door, the Ace company, witch I would never recommend, they said my garage door was broken due to expensive force, WHAT, I only used the garage opener, they clearly hire company's to LIE to get money so they don't have to pay, I wouldn't this company AT ALL

1 year ago

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Reply from American Home Shield

Hi Kathleen, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your property address.

Jun. 9th, 2022

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George Hallam Sun City, AZ

The company is never on time .I'm waiting for service June 5th between 7 and 8 am.now its 830. I called and they made another mistake.nows its between 2 and 8 pm? Its hot with no ac

1 year ago

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Karen Butler-Purry College Station, TX

When I need to contact AHS to discuss an issue with an appointment or a vendor, there is a long wait time to speak with someone live. Also sometimes that individual is only gushing a script of questions and answers.

1 year ago

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Ij Bowie, MD

Most of the representatives don't speak or understand English well. It makes it excruciatingly painful to get a problem solved on time. Also, their process sometimes defeats the purpose of paying for a warranty.

1 year ago

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Karen Richards Westerville, OH

I usually have to make many phone calls to phone techs I can't understand to get companies with bad reviews out to my house to fix anything. And they just do the bare minimum and don't return and finish the job

1 year ago

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Archie L Roundtree Manteca, CA

I filed a service request on May 13, 2022 for problems with the ceiling fans at my property in Apple Valley CA. As of this date, I still have not been contacted by the AHS contractor.

1 year ago

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Brandi Brown Humble, TX

I never can speak to someone that understands my problem. They are all outsourced employees from other countries. They told me a problem would be taken care of and it never was.

1 year ago

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Linda switala Apache Junction, AZ

Because AHS is not listening to me or the problem. Right now they have left me with a bad breaker box with a faulty main breaker with the possibility of a fire. They want me to pay again for a seconds opinion

1 year ago

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Dianne Barnett Springtown, TX

There isn't enough space here to describe my frustrations dealing with them just to get my dryer fixed and I have been waiting 4 months for them to get the part to fix my washing machine. I do know for sure that I have never been so angry at anyone like was with the first person I talked to to report the problems. She was hard to understand and she would not listen to me.

1 year ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 13th, 2022

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Karina Gainesville, TX

Have been waiting on A/C to be fixed for three weeks an counting- do to AHS ordering wrong part. No one has been Compassionate or showing any empathy after telling Multiple associates that I have an infant and a two-year-old that I have to drive around in my car during the day and have been staying in a hotel for several nights because it's 95+ degrees here and if not had an air conditioner for three weeks. No one is taking any responsibility for this and my family and I are having to suffer.

1 year ago

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Reply from American Home Shield

Hi Karina, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your property address.

Jun. 9th, 2022

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Katrina M Bass Des Moines, IA

They are quick to respond and very pleasant to talk on the phone. They get somebody out right away and those people are on it right away.

1 year ago

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Reply from American Home Shield

Hi Katrina, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Gayle Danels Ozark, MO

I LOVE this warranty company! They have never failed me in any claim that I have sent their way. I highly recommend this company!

1 year ago

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Reply from American Home Shield

Hi Gayle, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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William Correa Orlando, FL

Great service and fast action. Did a great job. Fast service. Great communication and fast tech for the ac unit came and was great.

1 year ago

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Reply from American Home Shield

Hi William, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2022

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Brian Patton Montgomery, AL

I had a problem with my washer they set me up with a company they came out diagnosed the problem and fixed it in a timely manner.

1 year ago

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Reply from American Home Shield

Hi Brian, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2022

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Jennifer Thrift Notasulga, AL

So far they have been quick and efficient

1 year ago

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Reply from American Home Shield

Hi Jennifer, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Angela Sioux City, IA

Usually the service is fast and efficient. I've only had one claim get lost in the shuffle, but it was eventually managed.

1 year ago

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Reply from American Home Shield

HI Angela, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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John T Seaton Camano Island, WA

AHS volunteered information about free rekeying of our house purchase. That is really good customer service. I rated them only 4 stars because we just started with AHS.

1 year ago

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Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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E P Atlanta, GA

I have been trying to get my AC fixed for weeks now, it has taken a while and to this day, I am still waiting to hear when the new equipment will be here.

1 year ago

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Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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Shelley Rosedale, MD

Great customer service. Within 24 hours a service technician will come to your home to evaluate what the problem is with a water heater, washing machine, dryer, etc.

1 year ago

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Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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Kumar Seerkrisenjee Fort Lauderdale, FL

so far, i have used my services for plumbing and Cascade Plumbing was very great with their work. Would recommend them all over.

1 year ago

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Reply from American Home Shield

Hi Kumar, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 15th, 2022

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Dave Paul Langhorne, PA

Had an outside faucet that was bad. Was told that the access to get to the pipe was covered. Plumber came out and refused to open wall saying it is not covered. After a month of calls was finally told that acceptor the pipe was not covered and refused to return my deductible. I wouldn't have scheduled work to be done if I was not covered and would have used my deductible to hire someone else.

1 year ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 2nd, 2022

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Scott Dillon Bossier City, LA

They charged me $125 twice for one service call. Act of God to get my money back, which I have yet to do after numerous calls to customer service, which is horrible. No one there speaks English well so they are hard to understand. Cannot find a number for corporate. The number listed as corporate sends you to customer service, I'm sure on purpose. It's like pulling teeth. I've been trying for almost two weeks and I still have NOT received the $125 refund I have demanded. I will file a formal complaint with BBB if this continues much longer. DO NOT USE THIS COMPANY!!!!!!

1 year ago

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Reply from American Home Shield

Hi Scott, Thank you for sharing your feedback about your most recent AHS experience and the service fee refund request. I would be glad to speak with you to assist with a resolution.

Jun. 3rd, 2022

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SMO Woodbridge, VA

The contractors are not the best. AHS commercials provide false claims. If a major appliance is broke such as an air conditioner, AHS will do their best not to replace it and does not cover the entire item. Customers must read the fine print very closely and do not go by the commercials. The service fee of $100.00 each time may not be worth it; it all depends upon what the customer need.

1 year ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 2nd, 2022

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Rolando Ladera Hampton, VA

I call to fix the same things over and over in short time span. The companies choosen to fix the problem don't really fix the root of problem only temporarily. Also, my AC has not work correctly for the majority of this year, and the first company (amazing comfort) jack up the price of coolant to $1500 for 7.5 lbs. They're the ones, called out several times over the last 2 years to fix the same problem of low coolant. Why do I have to keep throwing away my money to temporarily fix the problem when they know there's a leak somewhere in the system?

1 year ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 6th, 2022

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Morales Clinton, MD

Recent Service Vendors have been lousy. AHS should reevaluate the business it does with random vendors. Mostly the District of Columbia black owned vendor's. Dave and Son's LLC, refused to repair waterline in my garage. Lindsay Heating and Cooling Technician chastized me over the ohone for calling to much for just trying to set an appointment.

1 year ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 2nd, 2022

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Linda Newman Greenville, SC

Flood in my home due to poor repairs. Crappy issues. Beg for repairs. Representatives who answer phones are not even in the USA. My last rep was Philippines. I struggled to explain issues as they repeated everything I said. So tedious and maddening

1 year ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. 

Jun. 6th, 2022

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Vivian Jackson Stone Mountain, GA

I've been with the company for over 18 years and this is the first time I had to spend over $350 to have my air conditioner repaired. I'm not seeing the use of having them any longer, if I'm spending this type of money.

1 year ago

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Lori Perloff Wildwood, NJ

I'm still waiting for somebody to get back to me on the status of repairing one if the original orders, my dryer! The service guy was awesome, but I can't get anyone to call me back!

1 year ago

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Jackie Garrett Alexandria, VA

They will do everything possible not to replace an item even when it clearly needs to be replaced! The contractors They hire are working exclusively on behalf of America home shield and they don't always do a good job!

1 year ago

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Greg Bergstresser Murfreesboro, TN

I was told incorrectly on the last claim. I was told it would be covered. It wasn't. I should not have paid for the request. As I was told incorrectly. I would have never scheduled a service if I wasn't told incorrectly.

1 year ago

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James Zurcher West Linn, OR

I've been waiting for over 3 weeks to have furnace fixed. Called them 5 times and can't get any answers. They won't let me talk to a supervisor, I've been promised to have a supervisor call me, which hasn't happened. Yet there are reports in the file that the supervisor tried calling. I have no phone record of the supposed call nor a voicemail. Extremely frustrating.

1 year ago

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Reply from American Home Shield

Hi James, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution.

Jun. 6th, 2022

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Ahmed Afef Davenport, IA

Very poor customer service. I got a call to extend for a second year and was told that they just need a credit card number to set it up. They said that they would charge $1 to get the second year setup and ready to go. I checked my card later and found out that they charged me a whole months charge. I called customer service and they did not seem to know what was going on. I got transferred multiple times and got disconnected. I had to contact the area manager for AHS to get it resolved.

1 year ago

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Reply from American Home Shield

Hi Ahmed, I hate to hear about the transaction discrepancy. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number or property address.

Jun. 7th, 2022

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Mir

Excellent technician was appointed. He was very professional and knowledgeable.

1 year ago Edited January 10, 2024

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Reply from American Home Shield

Hi Mir, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 31st, 2022

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david morris New Braunfels, TX

you replaced our dryer that had given us problems for 6 months. thank you so much repairman said it had become a fire hazard.

1 year ago

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Reply from American Home Shield

Hi David, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Edward Tellado Corpus Christi, TX

Exceptional Customer Service, from the service calls on AHS website to the experienced, professional and timely technicians.

1 year ago

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Reply from American Home Shield

Hi Edward, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 30th, 2022

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Lisa Moore Austin, TX

We've had American Home Shield for years. We've always been happy with their service, technicians, and results off fixing what is wrong.

1 year ago

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Reply from American Home Shield

Hi Lisa, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

Jun. 7th, 2022

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Angela Peterson Washington, DC

American Home Shield is the best when I needed them they came through they stood by the word and I am just overwhelmed with happiness and gratitude

1 year ago

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Reply from American Home Shield

Hi Angela, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 8th, 2022

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Jim Taliaferro's Doyline, LA

This time my tech came out within a reasonable amount of time, assessed the situation and AHS responded within a week and resolved the issue.

1 year ago

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Reply from American Home Shield

Hi Jim, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Henni Bartel Germantown, WI

I call late at night, someone was able to take my information and the next day I had and date and time for my appointment

1 year ago

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Reply from American Home Shield

Hi Henni, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Julie Delaney Deer Park, TX

They are a great Home Warranty. On the plumbing they chose was not a great experience for me. I would highly recommend AHS

1 year ago

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Reply from American Home Shield

Hi Julie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Kevin Bell Westchester, IL

Great service, fast, clean,right to the problem, explained the whole process as he went along. I was pleased and recommend them to everyone.

1 year ago

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Reply from American Home Shield

Hi Kevin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2022

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Lane E Hillendahl Crescent City, CA

I have had repairmen at my door within days of my requests.. never had a better home protection contract and I have been in real estte 35 years

1 year ago

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Reply from American Home Shield

Hi Lane, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Raphael Ayala Killeen, TX

I have never had a problem get resolved in a timely manner like American Homeshield does the customer service is absolutely phenomenal

1 year ago

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Reply from American Home Shield

Hi Raphael, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 30th, 2022

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Michael Taylor Lancaster, CA

They were on time and explained to me everything before they got started with the project and was very friendly and cleaned up after they were done

1 year ago

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Reply from American Home Shield

Hi Michael, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Rebecca Pyke Orlando, FL

on 8/14 put in a service call for water heater. 8/18 plumber came, said needed new one. on 8/23 I called to find out status - case closed?????? apparently was denied, neither american home shield nor contractor called me and my garage is filled with water from the leak. I just upgraded my plan to a $1400 a year plan, I am now going to probably try and cancel the contract.

1 year ago Edited January 10, 2024

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Reply from American Home Shield

Hi Rebecca, We appreciate your patronage over the past 10 years and hope you continue to enjoy AHS!

Jun. 3rd, 2022

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Lalita Sharma El Granada, CA

They were efficient I was very satisfied the way they hand the request and Jessica was very efficient and pleasure to do business with

1 year ago

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Reply from American Home Shield

Hi Lalita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2022

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Christopher Taylor Haslet, TX

Awesome, only had to use it for two small issues with my house, but no problems with opening a request and getting service.

1 year ago Edited January 10, 2024

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Reply from American Home Shield

Hi Christopher, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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David Morrison Shawnee Mission, KS

Used one time. Repairman quickly diagnosed problem and fixed it in less than 30 minutes. Too soon to provide recommendation

1 year ago

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Reply from American Home Shield

Hi David, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2022

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Connie Bittner Enon, OH

Melton Plumbing keeps putting us off. We thought they were coming Monday but they called and said it would have to Friday.

1 year ago

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Reply from American Home Shield

Hi Connie, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Cassandra Burnette

I love the ability to contact AHS and they find the repair service for me.

1 year ago Edited January 10, 2024

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Reply from American Home Shield

Hi Cassandra, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022