Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Verified Customer

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Laura Nolensville, TN

I have dealt with 2 other home warranty companies in the past and always ended up frustrated. They quickly found a repair company for me who came out quickly to diagnose the problem, order the part and return to install the part with only one phone call from me.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Laura, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 4th, 2021

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Verified Customer

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Jeff Orange Park, FL

This company was recommended to me by a repairman that I have a lot of trust in. I’ve had other home warranty services and they have not performed like 2-10. They are very generous. We got a new refrigerator completely covered including the installation.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Jeff, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 2nd, 2021

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Verified Customer

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Ronly Land O Lakes, FL

The real estate agent purchased it for us. Purchasing a used house sometimes had issues and having a warranty gives you peace of mind. 2-10 is responsive and thorough. They fixed my repair quickly with little effort on my side.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ronly, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 2nd, 2021

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Verified Customer

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Robert Bradenton, FL

Called in yesterday because my dishwasher was making noise. A gentleman called me two hours later and showed up at nine thirty this morning and found the motor had to be changed. This is the second time this technician has come, the first time was for the refrigerator. He is excellent. Typically they respond very quickly and professionally.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Robert, thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Feb. 9th, 2021

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Verified Customer

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Chase Owensville, IN

They’ve fixed every issue we’ve had so far. Right before Christmas, we had out hot water heater go out and they made quick contact with the provider. They weren’t able to replace it until after Christmas but it was still very quick work.

3 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Chase. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

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Verified Customer

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Anonymous Atlanta, GA

When we moved into our new house we found some problems with the dishwasher and some other issues that we didn’t know how to fix so we called on the home warranty. Every time, they tell me a half an hour before they arrive to do the job.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 9th, 2021

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Verified Customer

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Anonymous Youngstown, OH

2-10 came with my house purchase. The only time I’ve had a problem with a leaky toilet, it was handled in a professional and prompt manner. The technician was very professional and did a good job. I appreciate that the process is simple and not a long drawn out process where you have to make several phone calls.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 9th, 2021

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Verified Customer

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Ann Loganville, GA

There's been a lot of miscommunication sometimes when I'm having a problem and it usually takes longer to get it solved. Our hot water heater failed and it took three days to get someone to come out here and they did come out here but they had to go back for the part. They charged me while I was waited for the service. They were trying to charge me a second time or that initial payment and the hot water heater's part was the wrong one, when it was re-ordered I had to wait longer and then when they did get it working it didn't work that day.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Ann, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Verified Customer

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Brian Myrtle Beach, SC

We purchased our home and within a few weeks there was an issue with hot water heater and we called 2-10 and they got us an appointment promptly. The technician was prepared with the equipment to handle the situation. I would recommend them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Brian, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 9th, 2021

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Verified Customer

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Richard Owings, MD

Every time I call for something they’ve been able to get it resolved. They had a technician out the next day to resolve the problem with the air conditioning. The website is buggy on both the desktop and the mobile version so I typically have to call in and speak to an actual person to get a ticket opened. It is more expensive than other home warranties I’ve had for the same service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Richard, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Keisha Hulsey

I liked how quickly my claim was handled & the great customer service that I received.

2 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi Keisha Hulsey, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 17th, 2024

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Daniel Yates

very professional and great service in timely manner, above and beyond expectations.

4 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel Yates, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 4th, 2024

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Jade Cumby, TX

These guys cover stuff. They really really do. A lot of people think warranties are a waste but, for people like me, that I don't want the trouble or responsibility to save up for incidentals for me home, (some people are good at this, I am not one of those people). With my monthly payments, I can rest assured that every breakdown is not going to make me bankrupt lol. They have a very specific process. From requesting service to responding to services. I've already had a few issues and all were taken care of including major home system. The only thing you need to be prepared for, they have the longest phone hold times for customer service. But once you get through, you will be taken care of. I have been on hold for several hours a couple of years ago when I first started just to ask a simple question. If I judged the benefit I would be getting from that hold time, I'd have lost and gone over to other companies. I think they may lose people because of this but the people that stick it out, they will be taken care of. Thank you 2-10.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jade, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 27th, 2023

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Verified Customer

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Deborah Miami, FL

It is a slow process to solve a problem, but it is all good once the process is over.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2024

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Verified Customer

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RN CO

Placing a claim to working with the contractor was so easy and fast with the portal.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi RN, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Verified Customer

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George Transue Loganville, GA

2-10 is always very responsive. The service people they send are usually very good and friendly

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi George Transue, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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zeynep uruc Washington, DC

They don’t even 1 star!! "Do not work with them! 2-10 Warranty Company is the most horrible one I have ever seen. They never answer you; even if they do, they don’t resolve your problem. The only thing they do is say they are sorry and give you another department's number. My refrigerator is not working, and I requested service almost three months ago. The technician they sent made it even worse. Right now, I am unable to use the refrigerator. I am going to stop working with them and let everyone know how poor their service is. It's a waste of time and money to work with them.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi zeynep uruc, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 16th, 2024

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Verified Customer

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Maria

They are a scam. Their plumber found nothing wrong. A secondary issue they said I'll have to wait to hear back from 2-10 to approve it. Never DID. I hired an outside plumber to come in. 4 hours later, and $890 also, the outside plumbing company fixed my issues.

5 months ago Edited January 11, 2024

Reply from 2-10 Home Buyers Warranty

Hi Maria, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Dec. 4th, 2023

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Verified Customer

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Althea Jackson Stafford, VA

Fast, efficient service. They are very responsive and friendly vey happy with overall quality of service.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Althea Jackson, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 29th, 2023

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Verified Customer

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kenyua ellis Atlanta, GA

I like the quick response, of 2-10 and the contractor. They really came through for me and my family

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi kenyua ellis, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 27th, 2023

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Verified Customer

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Twynette

I've used it recently. I had to replace a cartridge inside my shower and they came in and did that. They did a good job on it.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Twynette, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Kathy

It was really easy for me to do what I needed to do and they called me to let me know where we were in the process.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kathy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Augusta

They were quick to respond, had a solution for anything that I called about which is surprising in today's world.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Augusta, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Milind Charlotte, NC

We've had a great experience with this company so far. Easy to file a claim, and more importantly, they tend to find good people to come out and fix the problem.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Milind, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2024

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Ramon Cincinnati, OH

Our technician was excellent and professional. We love the service and will always stick with 2-10, because 2-10 stuck with us. Best service in the state.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ramon, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 8th, 2024

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Verified Customer

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Anonymous

Whenever I've had an issue, I can usually work it out with them. I utilized the warranty to replace an air conditioning unit.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Scott

I just used it for some leaks in my kitchen sink plumbing and dishwasher. It's easy to use the portal request and they were very punctual.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Scott, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Jean

I needed to use it for a plumbing clog, and the clog was remedied by the service provider 2-10. Fast communication for a response.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jean, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Debra Sumter, SC

The cost of the repairs that I have needed were covered by the service fee. The jobs I needed done were approved and done quickly.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Debra, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Verified Customer

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sasha “S Weather” weatherspoon Fayetteville, GA

I’ve been with this company for 3 years. I have never had a bad experience. The customer service is great and I would highly recommend.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi sasha “S Weather” weatherspoon, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Patricia and Daniel Hitchcock Virginia Beach, VA

It has great coverage and is worth the cost. Home ownership is full of risk, and this company helps relive some of the anxiety of that risk.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia and Daniel Hitchcock, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Verified Customer

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Lissa Rob Washington, DC

Filing a claim through the 2-10 Home Buyers Warranty is effortless. The customer service is excellent, and the cost savings is substantial.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Lissa Rob, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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Verified Customer

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Ahmed Albasri

I do appreciate you jumping on the issue I had with my AC, for sure I will recommend anyone wants warranty to go with such a good company like you.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ahmed Albasri, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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Verified Customer

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Shannon

Most things are not covered. It’s very easy to request a service but my experience was a huge waste of money. The first time I called was about my air conditioner and did NOT have a problem. It was the second time I had a problem. I requested service for a leaking bathroom faucet, that took awhile to have a service call, then they came out for 5 minutes and fixed NOTHING but I still had to pay the $100 service fee!! That completely was a waste of money!! My money!!

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Shannon, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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cutiepye Conyers, GA

My homeowner page has changed and I am having difficulty navigating where I want to go. I can't reach my account page to get information regarding my policy. There is a tremendously long wait period to get telephone assistance. That is so very inconvenient.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi cutiepye, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Sep. 5th, 2023

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Verified Customer

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Kathryn Salyer Gloucester, VA

I like being able to schedule repairs online at any time and that the service provider will call me quickly to set up the service

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kathryn Salyer, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Les Hamilton

MIcrowave died due to blown internal fuse

1 day ago

Reply from 2-10 Home Buyers Warranty

Hi Les Hamilton, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2024

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Richard Pratte Killeen, TX

I have used 2-10 for over 24 years and made very numerous service request. They have always been responsive to my request and resolved any issues I had with service providers to my satisfaction.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Richard Pratte, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 27th, 2023

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Lisa Pebble Blythewood, SC

We wish that 2-10 Home Buyers Warranty would service South Carolina. You always come through fast & efficient in our home in Georgia. If you extend to SC please let us know. We’d join you there as well. Thank you!

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa Pebble, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 27th, 2023

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Terry J Porter CFSP

2-10 Home Buyers Warranty Premium Coverage dispatched Mr Sam from Air Masters. Mr Sam exceeded my expectations with his knowledge and professionalism. Thanks for making my visit a delectational and therapeutic experience!

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Terry J Porter CFSP, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 21st, 2023

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Verified Customer

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Doris

2-10 Warranty is good, but the companies that they choose to fix our home stuff, they're on a lower scale. They need to pick more qualified companies to do our repairs, but other than that, they're pretty good. They're better than most companies and I think they're one of the best ones we have in the country.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Doris, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Don

It's not always easy making the first contact, but once we get dealing with the live person, 2-10 can't be beat. The people they sent out do a really good job.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Don, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Sherral

I love the service. The customer service is good, the quality of the people that are sent out to do the work, they're professional and and that's good.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Sherral, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Miriam

Everything that the company has done is a good job. But sometimes dealing with some of the technicians can be hard, and everything else was beautiful, so I can't complain.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Miriam, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Linda

Prompt responses and good follow-up with email. When I was unhappy with one of their providers, I called them and requested a different one and to not send that previous provider, they accommodated that request.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Linda, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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William

There was no heat in the house and the next morning, 2-10 had a technician here who diagnosed the problem and had to order a brand new furnace which was installed.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Anonymous

I've absolutely had no issues filing a claim. You guys have been very supportive. I enjoy the text messaging to keep me updated on the status of my claim or if there's any changes.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Verified Customer

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Tanginika

I needed to use my warranty for my A/C unit in my home. I contacted 2-10, they contacted an outside vendor and responded very quickly to get my A/C fixed.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Tanginika, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Delroy Ricketts FL

I like the way that you're people answer the phone and treated me I like the quickness in service and for the people to come out and fix my bathroom problem I was actually surprised

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Delroy Ricketts, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 6th, 2023

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Eliezer Covington, GA

I'm going to change my home insurance company as soon as July when this contract is over, I'm very disappointed with the way I've been treated with some of the work and company's 2<10 uses! Most of the companies you guys send say they don't do the kind of work that my units need. I'm really upset with some of the company's 2-10 recommend.... Sincerely Eli M.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Eliezer, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jun. 28th, 2023