Choice Home Warranty: Read 52,612 User Reviews From Real Homeowners

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Verified Customer

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Francisco

They will deny all claims. Don't throw your money sways with CHW

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty covers mechanical failures that occurs from normal wear and tear; 85% of our claims are covered.

Sep. 7th, 2018

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Verified Customer

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John Collums

They denied my first claim because it was too exensive to cover.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
Choice Home Warranty covers mechanical failures that occur from normal wear and tear.

Aug. 21st, 2018

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Verified Customer

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Antoinette Cameron, NC

They didn't fix or replace my unit. I have no AC.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 21st, 2018

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Verified Customer

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Dunlap Jacqua Hermiston, OR

I have not been able to contact them since they got my money

8 years ago

Reply from Choice Home Warranty

Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.
For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Aug. 14th, 2018

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Verified Customer

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David Dulude Summerfield, FL

First time I needed to use it I was denied

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 14th, 2018

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Verified Customer

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Song Keswick, VA

Filed the claim twice, and no one ever contacted me to fix things.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our consumer advocate will contact you directly for further assistance.

Aug. 14th, 2018

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Verified Customer

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Ash Keller, TX

They don't cover properly and poor contractors

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

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Verified Customer

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William Fredericksburg, VA

The fine print excluded something that was advertised as covered.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 14th, 2018

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Verified Customer

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Linda Sanders Perkins, OK

The advertised warranty is not what it covers.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

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Verified Customer

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Dasha

If there is an emergency they cannot find a contractor in a timely manner!

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 7th, 2018

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Verified Customer

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Sanjiv Roseland, VA

Poor customer service and long waiting even for general questions answer

8 years ago

Reply from Choice Home Warranty

We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.

For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Aug. 7th, 2018

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Verified Customer

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Michael Oakton, VA

They summarily reject ALL claims. Claims MAY be paid only after appeal.

8 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We will contact you directly.

Aug. 7th, 2018

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Verified Customer

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KATHY ROWE Brandon, FL

over a month I signed up and have yet to receive my hard copy in the mail!

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly.

Aug. 7th, 2018

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Verified Customer

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Emeline Jacobs Lawrenceburg, IN

It took forever to get my policies in the mail.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 7th, 2018

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Verified Customer

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Aniqa S. Macon, GA

Whenever I call for a new claim is mostly not covered.

9 years ago

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Verified Customer

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JoAnn Savannah, GA

Service providers tell my CHW owes them money and they won't service my home.

9 years ago

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Verified Customer

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Barbara Charles Town, WV

Total rip off should be 0 stars. No help what so ever. Scam.

9 years ago

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Verified Customer

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Jason Taylor Leawood, KS'

They lied to me when they sold me the product and now just want more money

9 years ago

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Verified Customer

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Keith Stiles Somerville, TN

I heard about it from a friend, but it's a very complicated service.

9 years ago

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Verified Customer

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Imtiaz San Jose, CA

bad customer service and unexplained rules

9 years ago

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Verified Customer

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David calabris Charlotte, NC

Give false promises.but they Dont deliveon anything but take your moneyr

9 years ago

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Verified Customer

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Jim San Antonio, TX

Poor service and a scam company. Cannot be trusted for anything!

9 years ago

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Verified Customer

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Bert Houston, TX

It takes to long to get a tech to call back sometimes

9 years ago

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Sally Heet

They are fast and reliable on taking your claim.

9 months ago

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Jeffrey Waack

Denied! Denied! Even on the appeal, the adjuster kept misstating the policy verbiage to fit his denial.

11 months ago

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Marcia Hart

You can’t find repairmen in our area. When I was told it wouldn’t be a problem.

11 months ago

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susanlightx

The company is ok. But if the repair involves repairs such as drywall and paint they dont want to cover ot.

11 months ago

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Leonard Goldstein Palm Desert, California

very easy to file claim..have been a customer for 3 years

2 weeks ago

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Greg Lang Coeur d'Alene, Idaho

Terrific service., very professional, on time

1 month ago

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Annette Horvath Pittsburg, California

Very knowledgeable and helpful Knows what he’s doing

1 month ago

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Rhonda Smith Obetz, Ohio

They respond fast and cover a lot of different things.

1 month ago

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Mona Richard Mesquite, Texas

The tech was super friendly and super fast.

3 months ago

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Bessie Adams Fort Worth, Texas

Did a great job. He explained the process to me.

3 months ago

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katie ciarcia Kingwood, Texas

The ease of filing a claim is exceptional.

3 months ago

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teresa starr Los Angeles, California

Called all my questions were answered very pleased

3 months ago

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Betty Slade Rochester, New York

The quick turnaround of resolving my issue.

3 months ago

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Dat Le Budd, Illinois

Provide a good service s and quality service technician

5 months ago

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Marcel Jofre Miami, Florida

The service has lived up to my expectations.

5 months ago

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Andrew Jones

They got on my claim right away. I like.

1 year ago

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harry mcclay

Augustine showed us the way patience is his last name

1 year ago

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Joann

Choice Warranty had someone come quickly.

1 year ago

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jay brown

CHW selects professional service contractors.

1 year ago

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Ahmedali

They are very quick at work,very reliable and good price

1 year ago

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Frank Mabry

The claim process was easy. The response was fast.

1 year ago

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Mohammed

Excellent service Right on time Very relaxing

1 year ago

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James

Took to long for a response. Had to keep calling to get a response. My service man did a good job.

1 year ago

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Donna Thompson

Avery was very kind, professional and knowledgeable.

1 year ago

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Deborah

Communication was great. Service quick Made repairs easy

1 year ago

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Alberto Anchondo Hinojos

Very fast and effective response. Great service.

1 year ago

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jAcAb 151

1st service hasn't been that great and it is a simple switch for a new washer....

1 year ago

Choice Home Warranty Reviews