Choice Home Warranty: Read 52,612 User Reviews From Real Homeowners

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Marlin Lebanon, PA

All call centers are not in the United States of America

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Oct. 12th, 2021

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Michele Huston Youngstown, OH

They don't pay well enough to attract reputable plumbers.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2021

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Rita Harris Memphis, TN

Some of the contractors that CHW employ are not reliable

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2021

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Carla DeBord Stone Mountain, GA

Poor service, lack of communication, appointments fail to show,

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 7th, 2021

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Verified Customer

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James Smith Colleyville, TX

They are always figuring out away not to pay claims. Inexperienced technicians

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 28th, 2021

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Curtis Lee Baltimore, MD

Always have issues with the finish result

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 28th, 2021

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Barbara Starr Montgomery, AL

Have still not received replacement check for microwave.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 27th, 2021

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Verified Customer

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JoEllen LaMonica-Hayes Rockville, MD

I was misled when I got the warranty. I would not recommend.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 27th, 2021

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Verified Customer

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Uduak

Technicians never show up at appointments

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2021

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Verified Customer

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Dennis Geary Sarver, PA

Very difficullt to deal with. And you won't cover the units that you promised.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 22nd, 2021

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Verified Customer

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Laura Kirk Humble, TX

Because you always look for a way not to pay for things.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 21st, 2021

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Verified Customer

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Tj Frisco, TX

They always deny ANY claim..every vendor that has come has mentioned the same

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 21st, 2021

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Verified Customer

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Jordan Button Atlanta, GA

No in person communication, find ways to get out of responsibility

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 21st, 2021

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Verified Customer

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Amos Jackson Glendale, AZ

Because their underlying communication is a lie and then they don‚Äôt

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 22nd, 2021

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Verified Customer

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Grace White Reeds Spring, MO

Took way to long to get fixed choice home Warrenty kept canceling service calls

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Verified Customer

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Beverly Cline Kitty Hawk, NC

Would not replace A/C coil. $1300 out of pocket for me.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 15th, 2021

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Verified Customer

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Sandy Reisinger

Tech came from Clearwater the next day (2 hour drive). Would have preferred local tech service in the same day

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Verified Customer

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Mary Anthony

Brought a warranty for over $1200, they maybe covered $350 worth of problems, always very minor, very minimum coverage is ever approved. Go with a different Company!

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 15th, 2021

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Verified Customer

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Ramesh Tewani Flint, MI

You don’t give proper service and alway refused the claim

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 15th, 2021

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Verified Customer

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Mildred Jackson Flossmoor, IL

Most of my appliances that I called in about were denied.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 15th, 2021

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Verified Customer

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Max tah Chantilly, VA

Because you font even cover basic problems with the plumbing

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 15th, 2021

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Verified Customer

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Michael Wright Fayetteville, NC

Never returned any phone calls or emails from me the WORST service EVER...

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 15th, 2021

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Verified Customer

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Janece Manning Deer Park, TX

They are horrible to deal with if you need anything replaced

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 14th, 2021

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Verified Customer

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Ernest Freeman Kensington, MD

hard to get quick service. skimpy on payments

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 14th, 2021

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Verified Customer

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Ivannia C Jones Loganville, GA

Extremely irresponsible company, I wouldn't recommend it to anyone.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 2nd, 2021

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Verified Customer

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Kelly Thornton Canton, GA

Send out inept vendors to complete jobs.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Verified Customer

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Cheryl LeVick Marble Falls, TX

My air conditioning is still dripping water from the ceiling

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We are sorry to hear you are still having issue with your system. You may contact the technician directly to schedule the best available appointment. Thank you for being a valued customer of Choice Home Warranty.

Sep. 2nd, 2021

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Verified Customer

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Albert Rivera Amarillo, TX

Home choice don't comply with the contract agreement

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 19th, 2021

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Verified Customer

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Roby

0

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 19th, 2021

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Verified Customer

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Robbin

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5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Aug. 19th, 2021

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ROMYATHA V GAY Houston, TX

my very first claim they only paid $200 and they had me to pay $1165

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 16th, 2021

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Verified Customer

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Anita M Wohlert Lehigh Acres, FL

Never came back to fix and company doesn't check or care

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 11th, 2021

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Verified Customer

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Monica Sugar Land, TX

Horrible customer service. Misleading. Bad selection of companies

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 12th, 2021

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Verified Customer

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Charlotte Griffin Florissant, MO

Poor customer service, fist time it 3 days or so to get service

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 22nd, 2021

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Verified Customer

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John Barone Hunt, TX

Unable to get a repair person to come to my home for 6 weeks.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 22nd, 2021

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Verified Customer

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Larry Carter Abilene, TX

Rip off No use of common sense at all and rude in my opinion

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 22nd, 2021

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Verified Customer

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Myrna Arnold Kyle, TX

They refuse to For the issue I have concerning my AC vent

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Jul. 22nd, 2021

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Verified Customer

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Richard Hialeah, FL

Because it's going on 1 month for them to fix my refrigerator

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 22nd, 2021

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Verified Customer

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Daniel Youngblood Midland, NC

I called to resolve a matter. I was treated poorly and never got a call back.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 14th, 2021

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Verified Customer

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Lynn Harris Dallas, TX

Wait for service or call is too long. Second tier companies are used.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 14th, 2021

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Verified Customer

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Maribeth Naughton Denver, CO

Have not responded/completed my request and heard they owe companies money.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records indicate your claim has been approved for your technician to complete the repair. Thank you for being a valued customer of Choice Home Warranty.

Jun. 30th, 2021

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Verified Customer

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Tony Naples, FL

Don't cover most repairs and technicians don't show up at scheduled times

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Verified Customer

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DPRIMROSE Hyattsville, MD

because they do not stand by what they write in their policyz

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Jun. 24th, 2021

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Verified Customer

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Hazelene Thompson Trenton, NJ

I'm still waiting for my washing machine to be fixed it's been a very long time

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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J Feldman Coram, NY

They wanted me to wait a week before I got my ac fixed during a heat wave

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Jim bach Stevens Point, WI

Poor major delay 2 months to get a stove part

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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Matt Queen Fenton, MO

No show for 3 appointments, still not fixed.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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Sunil broker Richmond, TX

They didn't fix my refrigerator since last two months

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will follow up with the technician for the status of your repairs. Thank you for being a valued customer of Choice Home Warranty

Jun. 17th, 2021

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Verified Customer

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Miroslaw Skibniewski

I was ignored on a recent request to reconsider my claim.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 17th, 2021

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Verified Customer

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Lee Ferrell-Frye Oxon Hill, MD

I cancelled the service on May 11th and saw a charge on June 4th

5 years ago

Choice Home Warranty Reviews