Choice Home Warranty: Read 49,467 User Reviews From Real Homeowners

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Pat Kermit, TX

Good informative answered all my questions

6 years ago

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Othella Fuller Conway, AR

they responded to my call in a timely manor.

6 years ago

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Leonard D McKinnon Bowie, MD

First time customer...great customer service

6 years ago

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Wei Sun Charlottesville, VA

Gets someone sent here. Communicates well. Hard to get coverage for expansive repairs.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 26th, 2020

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Theenadayalan Ganesan Frisco, TX

The issue solved on promise time. Thanks

6 years ago

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Curt Ross Marietta, GA

My claim was handled promptly and professionally by the technician.

6 years ago

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Sam Cremisio Baton Rouge, LA

Your company now states they don’t cover above ground pools/equipment. I was told otherwise when I purchased the warranty.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 26th, 2020

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Roger Matherson Virginia Beach, VA

Quick response with reputable service providers.

6 years ago

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Mary Anne Petersen Florence, SC

Very personable. Good at follow ups. Cost is within my budget.

6 years ago

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Gary Eaves Texas City, TX

Very helpful as I was trying to get info

6 years ago

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Carlos Elias Waldorf, MD

The assigned contractor to resolve the A/C was excellent.

6 years ago

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Lawrence Ogundoju Upper Marlboro, MD

They are very reliable and courtesy durig phone conversation.

6 years ago

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Gloria Mays Dallas, TX

Choice is always available and are quick to respond!

6 years ago

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Go Navy Oceanside, NY

Knowledgeable , friendly ..Explained the job needed

6 years ago

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gregKr Woodland, WA

It was explained very well.. and easy to get started.

6 years ago

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Deepak Malhotra Denver, CO

Service is good. Price is good Hassle-free service

6 years ago Edited June 27, 2022

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Leon R. Dexter III Las Vegas, NV

Affordable, easy process , pleasant and knowledgeable.

6 years ago

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Claude Beshears El Paso, TX

The phone line was crackly but I got the warranty claim filed

6 years ago

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Angela Nathaniel Tallahassee, FL

Took weeks to find a provider ,then the provider did not do an extensive evaluation causing my request for service to be denied.

6 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Rick McCartha Spring, TX

ZERO SERVICE, the very first claim on a dishwasher drain!! Tech came out and said he needed parts... HE NEVER CAME BACK! Is that Service???

6 years ago

Reply from Choice Home Warranty

We humbly regret to hear your frustration. We have submitted a request for your claim to be reassigned.

Jun. 17th, 2020

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William Clark Roswell, GA

All good so far. Parts are on order. Bill Clark

6 years ago

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Phillip R Granado Cibolo, TX

good kind and very well informed sales person

6 years ago

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Patti Atwill Franklin, TN

Excellent service great communication and timely

6 years ago

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April Natal Abernathy, TX

Choice Home does not cover what should be covered. I am canceling service and will not recommend anyone else to this company going forward.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 15th, 2020

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gtul21@hotmail.com Central City, KY

Love the coverage, but response time from technicians is not always timely

6 years ago Edited January 10, 2024

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Geeta Suthar Frederick, MD

Technician was knowledgeable and finished job in one visit

6 years ago

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Colleen Wadman, Realtor CRS, ABR, CDPE, SFR Atlanta, GA

Excellent discounts for total coverage here

6 years ago

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Robert M. Davies Tampa, FL

I love the price for coverage low co-pay

6 years ago

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Ada de Varona Miami, FL

Will not recommend... too many small print and exclusions. Hardly used it and whenever i have it’s never covered. Will not renew with choice!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 11th, 2020

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Lenore Koors Lutherville, MD

very good communications and timelyness.

6 years ago

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Victor Sabarese Port Charlotte, FL

Great for Senior Citizens with the extra discount

6 years ago

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Justin Tyler Elkridge, MD

Francis was very knowledgeable and friendly!

6 years ago

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Cathy Aurora, OH

Very helpful and informative. Customer service

6 years ago

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Rose Burgess Jacksonville, FL

prompt response and except for one time good service people

6 years ago Edited January 10, 2024

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TAMARA IRIZARRY Atlanta, GA

Amy was very efficient. She followed up as promised.

6 years ago

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Sheila Jackson Dover, DE

Great experience!!! Fixed within 10 minutes

6 years ago

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Fred Henderson, NV

Quick and easy to renew and at a great price too!

6 years ago

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Linda Hite Gallup, NM

Never had to use them but the salesperson was very knowledgeable and nice

6 years ago

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ANGELINA GOYCO-WILLIAMS Aurora, IL

Very professional and informative. Gave me a great deal!

6 years ago

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Sylvia Wells New Harmony, IN

Very good customer service and the price was very good

6 years ago

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Tim Goss Hixson, TN

Prompt service and contractor was excellent

6 years ago

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Sharon Robinson Baltimore, MD

Custom service was very friendly. I’m a new customer.

6 years ago

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George Atkins Melrose Park, IL

Right there to assist, got my a/c problem handled

6 years ago

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Tom Beam Azle, TX

Good experience ! Completed service in a timely manner.

6 years ago

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Robert Lee Hernando, MS

The representative was kind and very helpful.

6 years ago

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Christopher Riggins Upper Marlboro, MD

Outstanding/first rate Customer Service!

6 years ago

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Barbara Driscoll Dayton, OH

Rapid response Quality technician Couldn’t be better

6 years ago

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Jim Melbourne, FL

Some confusion about the covered address, but hopefully we have it worked out.

6 years ago

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Syoung12 Kansas City, MO

I had an oven go bad. I expected that it would be 100% replaced. It was only 75% replaced.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

May. 18th, 2020

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Gerald Kiefer Phoenix, AZ

Good experience and communication. Just signed up

6 years ago

Choice Home Warranty Reviews