Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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Becca Finn

This is a scam company They will say they cover somethings and then screw you over.

1 year ago

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Mark Ohmit

It takes too long to get everything fixed!

1 year ago

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Teresa ConsiglioCarman Annandale, VA

Too many vendors are unprofessional, slow and do not back their work

2 years ago

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Pamela Baker Phoenix, AZ

I asked for a supervisor to call me back yesterday and still have not had a call back

2 years ago

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Leroy. Holley Jr.

Did not change the drip pan under the water Heater..

2 years ago

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Bob Partney

I initially had issues with support, as I often received callbacks from representatives who struggled with English. However, my inquiries were followed up on, and overall, my experience has been positive. I had a friend who had a seamless experience with their air conditioner issue, but I faced a problem with my garbage disposal. Still, support has been decent.

2 years ago Edited July 2, 2024

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Arfeen Siddiqui DeSoto, TX

The worst off shore Customer service and unqualified case managers.

2 years ago Edited March 13, 2024

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Melinda & Gordon Beck Atlanta, GA

Unexpected additional expenses allegedly not covered!

2 years ago

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Laura Weber Red Oak, IA

Took over a year to get an issue fixed!!!!

2 years ago

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Hamstead Charles Town, WV

Techs are great. Admin and Communication are terrible.

2 years ago

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kenneth adams Sacramento, CA

Response for coverage was a little slow

2 years ago

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shahr lopatin Las Vegas, NV

Too pushy salesman Trying to sell unwanted services

2 years ago

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Claudia "Nan" McClain Beaufort, SC

Choice doesn't want to pay for anything. Associates can't speak or understand English.

2 years ago Edited December 13, 2023

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jason gibson Overland Park, KS

Sales person was pushy and did not take no for an answer when I did not want to upgrade further.

2 years ago

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Kimberlee Telford Omaha, NE

The contractors have been great, the warranty company is average at best.

2 years ago

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Jackie Price Myrtle Beach, SC

Not happy with the coverage once a claim is called in.

2 years ago Edited November 6, 2023

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Tobey Meridian, ID

Representative spoke very fast & I felt rushed.

2 years ago

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Tracy Roberts Burdett, NY

Technician was great, phone operator/service horrible.

2 years ago

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A Houston, TX

Won’t repair. Just give you low dollar amounts when things break. Scam company

2 years ago

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Muckram Basha Morrisville, NC

Need to be clear on the offering and service. I would not recommend to anyone

2 years ago Edited January 10, 2024

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Jie Ren

A lot of items they should cover but they refuse to cover. It is very frustrated.

2 years ago

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Gary Gibson Chesapeake, VA

Didn't like response time to get technician to my home.

2 years ago

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Rick Evans Winston-Salem, NC

Choice is difficult to deal,with . Choice would prefer if you did all the work for them

2 years ago

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lindsey05 Enterprise, AL

Company does not cover every repair they say is covered at time of plan purchase.

2 years ago

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Christina Albertson Papillion, NE

I waited a week in 100° temperatures to have a tech accept the order!!!

2 years ago

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Robert Biloxi, MS

Monthly payments want up with out notice and service fee

2 years ago

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Michael

Price just went up again. 7.00 a month. May have to call and cancel.

2 years ago

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Stanley New Freedom, PA

easy to sign in and get needed informatio

2 years ago

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William

Paying 300.00 out of pocket for a water heater

2 years ago

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Mark Norman, OK

Weak customer service, communication and accessibility to actual person

2 years ago

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Davina Martin Chicago, IL

The price I was originally thought it was for $475 but I was charged $525.

2 years ago

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DS Denton, TX

They tell you one thing and do another. A waste of money they took forever to make repairs.

2 years ago

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Linda Sebring, FL

choice refused payment because I didn't get prior approval to very minimal work approx $144.

2 years ago

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clay gibson Blackshear, GA

They look for ways not to pay your claim , no way to go up ladder to get a resolution

2 years ago

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Robert Gonzales Kansas City, KS

Denied claims. Slow to reimburse for paid claims. Still waiting for reimbursement after 60+ days.

2 years ago

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Larry Reseda, CA

UNACCEPTABLE CUSTOMER SERVICE, OFTEN NO RESPONSE.

2 years ago

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Michiko Buckner

Service fees that were paidset on one claim

2 years ago

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Amorsolo Navarrete Sacramento, CA

Took forever to talk to someone on phone

2 years ago

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Donna Norman Clinton, TN

the whole experence. No one speech english .

2 years ago

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Harvest Temple Indianapolis, IN

Terrible company never pay any claims, never again will they get another dime of mine.

2 years ago

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BarbieAnn Las Vegas, NV

I’m not going to give a good rating because the staff that helped me out was very rude .

2 years ago

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jerry cameron FL

He seemed to be in a hurry, was relatively nice though

2 years ago

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John Krause St Louis, MO

Becoming harder to see consistent responses on like claims!

2 years ago

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Gregory Wagner Florissant, MO

this warranty was worthless for my last AC issue

2 years ago Edited January 10, 2024

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Jack Kulasa St Louis, MO

Been waiting almost 12 hours instead of 6 to hear something about my claim!

2 years ago Edited July 20, 2023

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Me me Richmond, TX

`Had wrong address wanted to contact no one pick up call for more than 40 minuted

2 years ago

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Bernie Bonavita Peoria, AZ

Technician seemed very knowledegable. It took 8 days to arrive!

2 years ago

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Seqwana Pryor Norfolk, VA

Not a comprehensive plan and poor follow-up on claims/denials.

2 years ago Edited August 17, 2023

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Rich Price St Louis, MO

Took multiple days to schedule visit. Approx 5 days

2 years ago

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Sean Antoniello

Inconsistency with quality service technicians.

2 years ago

Choice Home Warranty Reviews